Sheraton Cascais Resort - Hotel & Residences
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sheraton Cascais Resort - Hotel & Residences is a luxurious 5-star retreat located in the peaceful and secure Quinta da Marinha neighborhood, offering a serene escape from the hustle and bustle of the main city. The hotel's beautiful surroundings and excellent location make it an ideal spot for a restful yet adventurous stay with easy access to all of the region's attractions. Guests enjoy the large and clean rooms, excellent pool, gym, sauna and restaurants. The resort boasts tasteful decoration, spacious rooms and a calm atmosphere that transports guests to a world of relaxation. The hotel staff are friendly and helpful, ensuring that guests receive impeccable service. The outdoor pool is a definite highlight for guests with many describing it as fantastic. The Sheraton Cascais Resort - Hotel & Residences is a great option for families, as it has activities that are kid-friendly. The beds have received high praise from guests with many describing them as extremely comfortable. While some reviewers found the hotel to be banal, they agreed that it is one of the best 5-star hotels in the Lisbon region. Despite some minor criticisms, the Sheraton Cascais Resort remains an exceptional and luxurious hotel that is sure to impress with its reassuringly expensive and nicely appointed facilities.
Show moreRead review summaries for all categories
Categories
Hotel with Rooms With Fireplace
Hotel Taking Steps Towards Sustainability
Room Types
About Sheraton Cascais Resort - Hotel & Residences
Guest Reviews
Located in the peaceful and secure Quinta da Marinha neighborhood, Sheraton Cascais Resort - Hotel & Residences offers a serene escape from the hustle and bustle of the main city. Nestled in a forest and surrounded by green spaces, guests can enjoy quiet streets for exercise and coastal walks to the beach only a 25-minute walk away or 5-minute drive. Though some reviewers note the remote location is a bit far from shops and cafes, the hotel is close to two golf courses, the ocean and offers a bus to the center of Cascais. Overall, the hotel's beautiful surroundings and excellent location make it an ideal spot for a restful yet adventurous stay with easy access to all of the region's attractions.
Guests have varied opinions on the breakfast at Sheraton Cascais Resort - Hotel & Residences. Some guests found the breakfast to be really good, excellent, diverse and healthy. They highlight fresh-pressed juice, fine salmon, perfect cleaning and everything brought to the table. Some positive aspects include an exceptional and varied breakfast, great service and complimentary breakfast on occasion. However, others found the breakfast to be poor quality with limited choice and needing serious improvements. Some guests mentioned the cooked items were always cold and the charcuterie not appetizing or flavorful. Some also mention the confusion caused by delays and the need for better communication and explanation of the new breakfast service. Some guests thought the breakfast was overpriced, lacked variety and had frozen pastries or bad quality tea. Despite the mixed reviews, guests seem to enjoy the breakfast overall and it seems that improvements have been made to ensure a safe and tasty breakfast service during the pandemic.
The Sheraton Cascais Resort - Hotel & Residences offers a variety of dining options, although some guests have reported mixed experiences. While some found the food options to be limited and overpriced, others thoroughly enjoyed the delicious meals at the hotel's restaurant. The Yakuza restaurant, in particular, was touted as the best sushi place in the country. However, guests caution against the "Chef's Dinner," which was described as lacking in flavor and not worth the price. Additionally, some reviewers noted that the poolside restaurant was not up to par in terms of cleanliness and service. Finally, many felt that the hotel's dining options were expensive with buffet offerings that were lacking in both variety and quality.
The Sheraton Cascais Resort - Hotel & Residences boasts spacious and well-maintained rooms with excellent soundproofing and careful lighting. Guests can relax on private balconies and enjoy lovely views of the resort's grounds. The two-bedroom suites with kitchenettes are perfect for families or groups traveling together. Recent renovations have refreshed the decor while maintaining the spacious feel. Guests rave about the comfortable beds and appreciate the ample space in the rooms. However, some guests note that the cleaning of the rooms could be better and there were also complaints about management failures in the pool area. Overall, the resort provides a comfortable and enjoyable stay with spacious and well-equipped rooms.
The beds at the Sheraton Cascais Resort - Hotel & Residences have received high praise from guests. Reviews consistently mention the comfortable beds with some even describing them as extremely comfortable. Families appreciate the well-equipped and spacious family rooms, while pool goers appreciate the availability of enough beds. However, a few guests found the pillows to be too soft or the mattresses too firm. Overall, guests can expect to rest in comfortable beds during their stay at this hotel.
The Sheraton Cascais Resort - Hotel & Residences boasts exceptional cleanliness according to reviews. Guests describe the facilities as great and the rooms themselves as very clean with highly rigorous cleaning practices in place. Some guests did note, however, that housekeeping services could be improved as it was average on occasion. Despite this, the hotel's decor is very well-done and the rooms are spacious and organized. Though, some guests had issues with the cleanliness of the restaurant floor and found that the room's cleanliness was sometimes incomplete. Additionally, some guests commented on the lack of COVID related cleaning protocols, such as the disinfecting of chairs before use at the pool and the non-use of masks by some employees. Furthermore, there were some issues with the cleanliness of the pool due to vegetation and dirty towels. Overall, the Sheraton Cascais Resort - Hotel & Residences is a clean and safe establishment, despite some minor issues that need improvement.
The Sheraton Cascais Resort - Hotel & Residences boasts an amazing staff that is constantly praised by guests for their professionalism and kindness. The reception staff is particularly noted for their helpfulness and resolution of issues, while the Glass Terrace, Yakuza and spa staff are described as attentive and caring. The morning front desk staff is experienced and caring and guests appreciate the empathy of the personnel. Some reviews mention slow service or communication issues, but these seem to be outweighed by the positive comments about the staff. Guests rave about the friendly and helpful team with special mentions for receptionist Marta and Joana. Although there were some negative comments regarding the staff, most reviews emphasize the kindness and professionalism of the staff throughout the resort, from the restaurant to the poolside attendants. Overall, guests are extremely satisfied with the helpful, friendly and professional staff at this hotel.
The Sheraton Cascais Resort - Hotel & Residences offers a lovely and calming spa experience with a very good massage at a reasonable price of €3 per day per person. Although the spa was small and the wellness area slightly complicated, the spa facilities were top-notch with a sauna, steam room and indoor pool. During maintenance periods, guests were redirected to the Onyria spa. However, some guests were disappointed that the pool was not heated and that the spa closed at 7 pm. Nevertheless, the spa was described as wonderful, divinal and excellent with attentive staff and perfect massages. The hydrotherapy pool in the spa was highlighted as a standout feature and the GlassTerrace restaurant staff were commended for their attention to detail. For those looking for a romantic experience, a romantic couple's massage was also available.
The Sheraton Cascais Resort - Hotel & Residences boasts a really nice pool in a wonderful natural location, perfect for families as the kids loved it! However, there were some flies around which made sunbathing a little uncomfortable. Guests were impressed by the massage pool and overall, the garden and pool facilities were amazing. The pool bar was great, but the expensive small portions and busy atmosphere with non-guests detracted from the experience. Despite some issues with management and towel availability, the pool was enjoyed by many. Some guests suggested improved disinfection of the sun loungers given the current COVID situation. The indoor pool was unfortunately missing. On the positive side, the outdoor pool had a fantastic heated section and a hot water feature. Some guests mentioned the pool was crowded, but others enjoyed the modernity and cleanliness. Overall, the size and beauty of the pool were praised and it's definitely worth a visit.
The Sheraton Cascais Resort - Hotel & Residences is a great option for families, as it has activities that are kid-friendly. The pool is a favorite among the little ones, but some guests have mentioned that there are noisy families there. The family massage is also a big hit with parents and kids alike. The two-bedroom apartments are perfect for sharing with the family and the hotel is quiet at night, ensuring a good rest. While there is underground parking, some guests have complained about the lack of a Kids Club, which is unacceptable for a hotel that markets itself as family-friendly. Nonetheless, it is an excellent option for a family getaway with a lovely natural environment and some guests even recommend it for a family of four.
The Sheraton Cascais Resort - Hotel & Residences provides a luxurious 5-star experience with exceptional facilities and services. Guests enjoy the large and clean rooms, excellent pool, gym, sauna and restaurants. While some reviewers found the hotel to be banal, they agreed that it is one of the best 5-star hotels in the Lisbon region. Unfortunately, some aspects, like brunch, did not live up to the hotel's standards and some customers experienced poor customer service. Despite some negative comments, most guests had an exceptional stay at the Sheraton Cascais Resort.
The outdoor pool at the Sheraton Cascais Resort - Hotel & Residences is a definite highlight for guests. Many describe it as fantastic with some even calling it super. The pool is split into two parts and some guests mention that one part is heated. The pool is surrounded by a lovely garden area with plenty of loungers to relax on. While a few guests mention poor service at the pool, overall guests seem to be impressed with the facilities offered by the resort, which include a sauna, gym, restaurants and accommodations.
The Sheraton Cascais Resort - Hotel & Residences is a luxurious 5-star retreat that offers guests an amazing resort experience. The resort boasts tasteful decoration, spacious rooms and a calm atmosphere that transports guests to a world of relaxation. The resort offers a luxury shuttle bus service and a variety of top-notch facilities, including a pool, sauna, gym and restaurants. The hotel staff are friendly and helpful, ensuring that guests receive impeccable service. Despite some minor criticisms, such as the lack of certain amenities, the Sheraton Cascais Resort remains one of the best 5-star hotels in the Lisbon region. Whether you're looking for a romantic getaway or a relaxing weekend retreat, this resort is sure to impress with its reassuringly expensive and nicely appointed facilities.
Yes, Sheraton Cascais Resort - Hotel & Residences has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sheraton Cascais Resort - Hotel & Residences.
No, Sheraton Cascais Resort - Hotel & Residences doesn't allow dogs.
No, parking facilities aren't available at Sheraton Cascais Resort - Hotel & Residences.
Yes, Sheraton Cascais Resort - Hotel & Residences has a gym.
