Hotel Casablanca Spa & Wine
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Summary of reviewsHotel Casablanca Spa & Wine is a charming retreat in the Casablanca Valley, celebrated for its prime location near numerous renowned wineries. Convenient access from Santiago and the serene atmosphere make it an ideal getaway. The hotel, designed in a cozy hacienda style, offers comfortable rooms and delightful amenities like a pool and spa. Its pet-friendly policy further welcomes all guests.
Guests will find a varied experience with the hotel's breakfast and dinner offerings. Breakfast offers fresh and seasonal items, though some guests desire more variety and quicker service. Dinner is praised for its ambiance and quality, occasionally featuring live music, yet the menu could employ greater diversity, and it has been described as pricey by some.
Spacious and attractively decorated rooms provide a restful experience, especially with breathtaking mountain views. However, a lack of air conditioning, minor maintenance issues, and inconsistent cleanliness are noted. The staff members are a standout feature, consistently described as friendly, attentive, and eager to assist, significantly enhancing the guest experience.
While the hotel delivers a peaceful environment, internet connectivity remains a challenge due to a weak Wi-Fi signal in most areas. The spa is highlighted for its tranquil setting and exceptional massages, yet improvements in maintenance are needed to address occasional cleanliness concerns. The pool area is visually appealing, but also suffers from cleanliness and maintenance issues, with desired improvements for temperature consistency and extended hours.
Ideal for family visits, the hotel provides ample space and family-friendly amenities at great value. The beds receive mixed reviews; while many find them comfortable, some guests report discomfort due to old mattresses.
Overall, Hotel Casablanca Spa & Wine offers a charming and generally satisfying experience with significant potential, most notably enhanced by its exceptional staff. Addressing maintenance and cleanliness concerns would elevate it to a truly memorable destination.
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Guests will find a varied experience with the hotel's breakfast and dinner offerings. Breakfast offers fresh and seasonal items, though some guests desire more variety and quicker service. Dinner is praised for its ambiance and quality, occasionally featuring live music, yet the menu could employ greater diversity, and it has been described as pricey by some.
Spacious and attractively decorated rooms provide a restful experience, especially with breathtaking mountain views. However, a lack of air conditioning, minor maintenance issues, and inconsistent cleanliness are noted. The staff members are a standout feature, consistently described as friendly, attentive, and eager to assist, significantly enhancing the guest experience.
While the hotel delivers a peaceful environment, internet connectivity remains a challenge due to a weak Wi-Fi signal in most areas. The spa is highlighted for its tranquil setting and exceptional massages, yet improvements in maintenance are needed to address occasional cleanliness concerns. The pool area is visually appealing, but also suffers from cleanliness and maintenance issues, with desired improvements for temperature consistency and extended hours.
Ideal for family visits, the hotel provides ample space and family-friendly amenities at great value. The beds receive mixed reviews; while many find them comfortable, some guests report discomfort due to old mattresses.
Overall, Hotel Casablanca Spa & Wine offers a charming and generally satisfying experience with significant potential, most notably enhanced by its exceptional staff. Addressing maintenance and cleanliness concerns would elevate it to a truly memorable destination.
Hotel for Honeymoon
Situated in the Casablanca wine region, this hotel combines a spa and wine focus in a romantic vineyard setting. It's perfect for couples seeking relaxation and culinary experiences centered around local wines.
Hotel with Spa
Combines spa treatments with a wine experience. The hotel offers a relaxing and rejuvenating environment, perfect for wine enthusiasts and those seeking wellness.
Family Friendly Hotel
The spa is a plus for parents looking to relax. It may also have kid-friendly activities. As a hotel, it is likely to have services and facilities suitable for families, such as spacious rooms.
Hotel with Parking
This hotel provides parking amenities for its guests.
Hotel with Heated Pool
Located in Casablanca Valley, this hotel features a heated pool and spa services. It's an ideal choice for wine enthusiasts looking to relax after a day of wine tasting.
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Small Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Casablanca Spa & Wine boasts an exceptional location ideal for exploring the renowned wineries of the Casablanca Valley. Nestled conveniently off the highway, the hotel promises easy access, making travel seamless whether coming from Santiago or exploring the local wine district. The peaceful and beautiful environment offers a serene retreat, perfect for resting and disconnecting from the hustle and bustle. Guests are welcomed by a cozy atmosphere reminiscent of a hacienda, complete with comfortable rooms and lovely facilities, including a pleasant pool and spa area. While the surroundings might feel a bit industrial due to a nearby factory, the close proximity to numerous wineries and the stunning landscape more than compensate. This well-located hotel not only offers the charm of wine country but also space to unwind, complemented by attentive service and reasonable pricing. Furthermore, its pet-friendly policy assures that all guests, even those with furry companions, can enjoy their stay.
At Hotel Casablanca Spa & Wine, breakfast seems to offer a mixed experience according to guest reviews. Positively, the breakfast is noted for being ample and including fresh and seasonal options like fruit and natural juices. Many guests found it to be substantial and delicious, with good quality bread and attentive service from the staff. The variety offered on certain days was appreciated, delivering a satisfying morning start with a diverse selection.
However, some aspects of the breakfast experience drew less favorable comments. Guests reported that the selection could be more varied, suggesting a broader array of options, including whole-grain breads and plant-based milk. Several reviews mentioned the service could be slow, with some items taking up to an hour to appear. There were also comments about the breakfast being basic and not living up to the price or standards expected, with specific criticisms about the quality and variety of food items, such as harder bread and instant coffee. Overall, while some appreciated the offerings, others felt there was room for improvement in both variety and presentation.
Hotel Casablanca Spa & Wine's dinner experience presents a mix of reviews, highlighting both commendable and critical aspects. Guests frequently mention the fresh, delicious, and amazing taste of the food, with some describing the dinner as very good and excellent. The ambiance of the restaurant, often enhanced by a violinist, offers a superb dining atmosphere appreciated by many. The restaurant itself is deemed good, with some striking a balance between quality and price.
However, several guests note the limited menu options, with some meals described as average or deficient. The menu's lack of variety is a common criticism, and there were incidents of issues with meat quality, though promptly resolved. Additionally, some guests feel the restaurant is expensive for the quality provided. Concerns extend to the dining room's temperature, reportedly chilly at times, and a few reports of billing issues. Overall, while the dining experience at Hotel Casablanca Spa & Wine has its highlights, there are areas that guests feel could benefit from improvements.
Hotel Casablanca Spa & Wine offers a delightful retreat among breathtaking mountain vistas, presenting guests with impressively spacious rooms that boast charm and comfort. Many rooms are beautifully decorated, providing a cozy haven with comfortable beds, making them ideal for relaxation. Guests frequently praise the rooms for their ample space and cleanliness, enhancing the overall experience of a tranquil stay.
Several reviews highlight the pleasurable experience of waking amidst the serene mountainous backdrop. The accommodations feature an alluring rustic charm, with some rooms offering exquisite decor that adds to the overall appeal. It's the combination of spaciousness and charming aesthetics that leaves most visitors satisfied.
Despite the positive aspects, there are a few areas noted for improvement. Some rooms lack air conditioning and basic amenities such as a fridge or minibar, which could enhance comfort during longer stays. Issues with heating and sound insulation are also mentioned, occasionally affecting the overall experience. Maintenance in certain areas, including shared spaces, could be improved.
Although there are minor areas needing attention, the hotel offers a very cozy environment. Many guests express appreciation for the friendly reception staff and the hotel's scenic surroundings, including a well-maintained interior park with the pleasant sounds and fragrances of nature. Visitors looking for a spacious retreat with old-world charm will find Hotel Casablanca Spa & Wine to be a favorable choice.
Hotel Casablanca Spa & Wine offers a mixed experience when it comes to the comfort of its beds. Many guests appreciated the spacious, clean rooms and highlighted the beds as being comfortable and of good quality. In several reviews, the comfort of the beds paired well with an excellent shower experience, enhancing the overall stay. However, there are notable concerns regarding the mattresses, described at times as being old, soft, or worn out, causing discomfort to some guests. While some visitors found the beds very comfortable, others noted issues that detracted from the quality of their rest. Bed size was generally seen as adequate, but maintenance could be improved. Issues with cleanliness, such as hair found on the bed sheets, were reported but quickly addressed by the hotel staff. Overall, the hotel's bedding quality is inconsistent, with guest experiences ranging from excellent nights' sleep to discomfort due to mattress conditions.
Hotel Casablanca Spa & Wine, despite its appealing name and promising amenities, has been met with critical reviews focusing primarily on its cleanliness and maintenance. Guests have pointed out that the cleanliness across various facilities, including indoor and outdoor pools, as well as shared and private areas, leaves much to be desired. Common complaints include stained sheets, dusty surfaces, and a pervasive musty odor in rooms. The presence of insects, spider webs, and moss further highlights the need for improved cleaning and fumigation.
Bathrooms seem to be a particular pain point, with issues ranging from loose faucets and exposed pipes to musty odors and a general lack of hygiene. Visitors have also noted that the water in the pools is not well maintained, often containing bugs and leaves, while areas around the pool, like the terrace, are also reportedly dirty.
Maintenance is another area identified for improvement, with many guests expressing disappointment that a potentially beautiful building appears in decline due to poor upkeep. Dusty surfaces, dirty windows, and terraces with bird droppings have been common observations suggesting that routine cleaning and maintenance procedures may not be adequately implemented.
While there are occasional mentions of clean and comfortable conditions, these are overshadowed by the predominant narrative of insufficient cleanliness. The hotel seems to have significant potential for offering a remarkable experience but needs to address these fundamental issues to meet guest expectations consistently.
Hotel Casablanca Spa & Wine is distinguished by its exceptional staff, who have consistently garnered praise from guests. Characterized by their friendliness and attentiveness, the team goes above and beyond to ensure a pleasant stay for visitors. Many reviews highlight the staff's willingness to help and their ability to accommodate guests' needs effectively. Guests often mention the personalized service and commend the staff's kindness and warmth, which elevate the overall experience at the hotel. Although there are a few language barriers, with some staff not speaking English fluently, their eagerness to assist and address questions more than compensates for this. The commitment to outstanding service is a defining strength of Hotel Casablanca Spa & Wine, making it a memorable stay for all.
Hotel Casablanca Spa & Wine offers charm and relaxation surrounded by beautiful surroundings, but visitors should be aware of certain connectivity challenges. According to guest feedback, the Wi-Fi service at the hotel seems to be lacking significantly, especially in the rooms. Many travelers noted that they struggled to access the internet, which can be problematic for those needing to stay connected during their stay. The Wi-Fi signal appears to be weak, and in some cases, nonexistent in both private rooms and common areas, with only a slow connection available in the restaurant. For guests planning a workcation or requiring consistent online access, this aspect might present some difficulties. While the hotel delivers on other fronts, addressing the internet issues would certainly enhance the overall experience for future guests.
Hotel Casablanca Spa & Wine presents a mix of experiences for guests in their spa area. The spa is often praised for being an excellent and peaceful retreat, surrounded by beautiful gardens that add to its tranquil setting. The facilities include a pool and whirlpool, which many find to be a soothing escape. Guests frequently highlight the spa as meeting expectations, with massages particularly receiving acclaim for being amazing.
Despite these positive aspects, there are mentions of areas needing improvement. Some reviews note issues with maintenance, such as a jacuzzi not being in optimal condition and reports of cleanliness concerns like cobwebs and flies. A few guests mentioned that the lack of robes or slippers and cold water on Sundays detracted from their experience. Furthermore, the spa's limited capacity occasionally leads to availability issues for additional guests.
Overall, while the spa at Hotel Casablanca Spa & Wine offers a serene environment and receives high marks for its massages and overall excellence, attention to maintenance and service enhancement could further elevate guest satisfaction.
Hotel Casablanca Spa & Wine presents an inviting environment with its beautiful hacienda-style architecture set amidst scenic surroundings. Guests often highlight the visually appealing setting of the pool area, which includes both indoor and outdoor options, and the presence of a heated pool and jacuzzi is an appreciated amenity that adds a unique touch not frequently found in other accommodations.
However, feedback regarding pool cleanliness and temperature consistency indicates room for improvement. While some visitors find the pool to be a pleasant escape from the heat and beautifully integrated within the facilities, others report issues with cleanliness, such as dead bugs and debris on the surface, as well as maintenance that could be enhanced, especially during off-peak seasons when it seems less attended to.
Maintaining a consistent and comfortable temperature in the heated pool is an aspect that could benefit future guests, adding to the overall comfort and enjoyment of the hotel facilities. Extending pool hours past 10 PM could also enhance guest satisfaction by providing more opportunities for relaxation. While the potential is immense, addressing these issues could provide a truly delightful poolside experience at this otherwise charming retreat.
Hotel Casablanca Spa & Wine emerges as a commendable choice for families looking to unwind in the Casablanca area. The hotel offers generous space and numerous playgrounds, making it suitable and enjoyable for children. It provides a pleasant environment that caters well to family needs, providing an ideal escape from city life. The facilities included in the pricing are noted as a good value, enhancing the experience without extra costs. Its strategic location also allows families to explore the surrounding region with ease. Overall, the hotel is recognized as a perfect fit for family stays, offering convenience and relaxation.
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Location
Breakfast
However, some aspects of the breakfast experience drew less favorable comments. Guests reported that the selection could be more varied, suggesting a broader array of options, including whole-grain breads and plant-based milk. Several reviews mentioned the service could be slow, with some items taking up to an hour to appear. There were also comments about the breakfast being basic and not living up to the price or standards expected, with specific criticisms about the quality and variety of food items, such as harder bread and instant coffee. Overall, while some appreciated the offerings, others felt there was room for improvement in both variety and presentation.
Dinner
However, several guests note the limited menu options, with some meals described as average or deficient. The menu's lack of variety is a common criticism, and there were incidents of issues with meat quality, though promptly resolved. Additionally, some guests feel the restaurant is expensive for the quality provided. Concerns extend to the dining room's temperature, reportedly chilly at times, and a few reports of billing issues. Overall, while the dining experience at Hotel Casablanca Spa & Wine has its highlights, there are areas that guests feel could benefit from improvements.
Rooms
Several reviews highlight the pleasurable experience of waking amidst the serene mountainous backdrop. The accommodations feature an alluring rustic charm, with some rooms offering exquisite decor that adds to the overall appeal. It's the combination of spaciousness and charming aesthetics that leaves most visitors satisfied.
Despite the positive aspects, there are a few areas noted for improvement. Some rooms lack air conditioning and basic amenities such as a fridge or minibar, which could enhance comfort during longer stays. Issues with heating and sound insulation are also mentioned, occasionally affecting the overall experience. Maintenance in certain areas, including shared spaces, could be improved.
Although there are minor areas needing attention, the hotel offers a very cozy environment. Many guests express appreciation for the friendly reception staff and the hotel's scenic surroundings, including a well-maintained interior park with the pleasant sounds and fragrances of nature. Visitors looking for a spacious retreat with old-world charm will find Hotel Casablanca Spa & Wine to be a favorable choice.
Beds
Cleanliness
Bathrooms seem to be a particular pain point, with issues ranging from loose faucets and exposed pipes to musty odors and a general lack of hygiene. Visitors have also noted that the water in the pools is not well maintained, often containing bugs and leaves, while areas around the pool, like the terrace, are also reportedly dirty.
Maintenance is another area identified for improvement, with many guests expressing disappointment that a potentially beautiful building appears in decline due to poor upkeep. Dusty surfaces, dirty windows, and terraces with bird droppings have been common observations suggesting that routine cleaning and maintenance procedures may not be adequately implemented.
While there are occasional mentions of clean and comfortable conditions, these are overshadowed by the predominant narrative of insufficient cleanliness. The hotel seems to have significant potential for offering a remarkable experience but needs to address these fundamental issues to meet guest expectations consistently.
Staff
Wi-Fi
Spa
Despite these positive aspects, there are mentions of areas needing improvement. Some reviews note issues with maintenance, such as a jacuzzi not being in optimal condition and reports of cleanliness concerns like cobwebs and flies. A few guests mentioned that the lack of robes or slippers and cold water on Sundays detracted from their experience. Furthermore, the spa's limited capacity occasionally leads to availability issues for additional guests.
Overall, while the spa at Hotel Casablanca Spa & Wine offers a serene environment and receives high marks for its massages and overall excellence, attention to maintenance and service enhancement could further elevate guest satisfaction.
Pool
However, feedback regarding pool cleanliness and temperature consistency indicates room for improvement. While some visitors find the pool to be a pleasant escape from the heat and beautifully integrated within the facilities, others report issues with cleanliness, such as dead bugs and debris on the surface, as well as maintenance that could be enhanced, especially during off-peak seasons when it seems less attended to.
Maintaining a consistent and comfortable temperature in the heated pool is an aspect that could benefit future guests, adding to the overall comfort and enjoyment of the hotel facilities. Extending pool hours past 10 PM could also enhance guest satisfaction by providing more opportunities for relaxation. While the potential is immense, addressing these issues could provide a truly delightful poolside experience at this otherwise charming retreat.
Family
Yes, Hotel Casablanca Spa & Wine has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Hotel Casablanca Spa & Wine.
No, Hotel Casablanca Spa & Wine doesn't allow dogs.
Yes, parking facilities are available at Hotel Casablanca Spa & Wine.
No, Hotel Casablanca Spa & Wine doesn't have a gym.
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