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Hotel Cartagena Plaza

Cartagena de Indias , Bocagrande, Carrera 1ra No.6 -154, Cartagena De Indias (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Cartagena Plaza has received considerable commendation for its prime location, outstanding breakfast offerings and exemplary staff. Situated directly in front of the beach, the hotel provides breathtaking ocean views and easy access to Bocagrande's main street, making it a top choice for beach-goers and shopping enthusiasts. Proximity to bus routes and local amenities further enhances its appeal and the exceptional service provided by the friendly and attentive staff leaves a lasting positive impression on guests.

The hotel's breakfast buffet is often praised for its variety and comprehensiveness, featuring fresh fruit juices, a gourmet selection, an omelet station and smoothies. Guests note the breakfast area’s cleanliness and the attentive service as highlights. However, occasional issues such as crowded areas and inconsistent food quality have been reported.

Dinner at the on-site Lucía restaurant garners consistent praise for its delicious and diverse offerings. The buffet caters to all tastes with the coffee being a standout. Nonetheless, crowded dining spaces and a lack of air conditioning in certain areas slightly mar the dining experience.

Rooms at Hotel Cartagena Plaza are generally described as spacious, clean and comfortable with spectacular views of the sea and the Walled City. The beds are noted for their comfort, further enhancing the stay. Newly renovated "smart rooms" provide an upgraded experience, although some guests have encountered issues with air conditioning and humidity.

The hotel excels in cleanliness with both common areas and rooms maintained to a high standard by diligent housekeeping staff. Despite a few isolated reports of cleanliness issues in pool bathrooms and other common areas, the overall experience remains positive.

The staff at Hotel Cartagena Plaza stand out for their remarkable kindness and dedication to service with many guests praising individuals for their exceptional customer service. This attentiveness significantly enhances the overall experience, making guests feel valued and well-cared-for.

The rooftop pool, while enjoyable for some due to its games and atmosphere, is often criticized for being small and crowded. Maintenance and availability issues suggest room for improvement. However, the hotel's beachfront location provides convenient access to the sea, despite mixed reviews about the beach's attractiveness and the presence of aggressive vendors.

Overall, comfortable beds, friendly and exceptional staff, excellent breakfast and the prime location make Hotel Cartagena Plaza a highly recommended choice for visitors to Cartagena with only a few areas needing enhancement to ensure a consistently positive guest experience.
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Hotel near The Beach

Located in Cartagena, this hotel is in Bocagrande on Carrera 1ra No.6 -154, close to the beach. Its location makes it convenient for beach outings.

Family Friendly Hotel

This hotel is known for being family-friendly, offering amenities and services geared towards families. It is well-located in Bocagrande.

Business Hotel

The term 'Plaza' in a hotel name often suggests ample space and facilities, potentially including meeting rooms and event spaces suitable for business purposes. It likely offers comprehensive services for business travelers.

Accessible Hotel

The hotel is adapted for people with accessibility limitations, offering wheelchair loan (subject to availability), ramps, and rooms on lower floors with suitable doors and bathrooms.

Hotel with Gym

Hotel Cartagena Plaza has a gym located in its commercial passage. It is equipped with modern equipment designed for maintaining an exercise routine while traveling. The gym is available during specific hours.

Hotel with All Inclusive Packages

Considered the best value for an all-inclusive hotel in Cartagena. It offers a decent spot near the start of the better beaches in Bocagrande and within a longish walk or short taxi ride from the Walled City.

4-Star Hotel

Located in Bocagrande, this hotel provides direct beach access and various amenities, including multiple restaurants and pools. It's well-suited for families and those seeking a resort-style experience.

Hotel with Outdoor Pool

Enjoy a panoramic swimming pool located on the 18th floor, providing impressive views while you swim or relax on sun loungers. The hotel also has a pool bar and is located near the beach.

Hotel with Rooftop Pool

The hotel features a rooftop pool with views of Cartagena. It offers a relaxing environment for guests to enjoy the city's scenery.

Beachfront Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Rooftop Pool Outdoor Pool

Room Types

Double Room with Two Double Beds This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

Superior Twin Room Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as city views. The unit offers 3 beds.

Superior Twin Room with Sea View Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as sea views. The unit offers 3 beds.

Executive Double Room (Adults Only) This twin/double room features air conditioning, iPod dock and executive lounge access. This room can accommodate 1 or 2 adults.

Standard Triple Room This air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard Room (2 Adults +1 Child) This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Music Room The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room features a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Female room The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room provides a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

Tech Room (Adults Only) The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box.

About Hotel Cartagena Plaza

License: 5286

Guest Reviews

7.9

Good

Location

Hotel Cartagena Plaza is highly praised for its prime location, which offers unparalleled convenience for beach-goers and shopping enthusiasts alike. Situated right in front of the beach, guests can enjoy breathtaking ocean views and the best sunsets. The hotel is also just around the corner from the main street and near Av. de la Costa, making it easy to access shops, restaurants and other amenities. Those looking to explore the Bocagrande area will find the hotel's location ideal with everything they need close by, including a nearby mall for shopping.

In addition to its fantastic location, the hotel also benefits from proximity to bus routes, adding to its accessibility. Many reviews highlight the friendly and incredible staff, which adds to the overall positive experience. The combination of excellent service and a strategic position by the sea makes Hotel Cartagena Plaza a highly recommended choice for visitors to Cartagena.

Breakfast

Hotel Cartagena Plaza offers a breakfast experience that has garnered a variety of feedback from its guests. On the positive side, many guests have praised the breakfast for being delicious and complete with a wide variety of options that include fresh fruit juices, gourmet choices, a fresh omelet station and smoothies. The hotel’s breakfast buffet is frequently highlighted as one of the best features, noted for its variety and comprehensiveness, providing plenty of food that caters to diverse tastes.

Service during breakfast also receives high marks with guests appreciating the friendly and attentive staff. Cleanliness in the breakfast area and the quality of the food are mentioned as consistent positives, contributing to an overall enjoyable start to the day.

However, there are some critical notes about the breakfast experience. Some guests found the quality to be lacking despite the variety, citing tasteless food and lukewarm buffet items. Others have experienced logistical issues such as long lines and crowded breakfast areas, which detracted from their enjoyment. There were also scattered reports of specific incidents like finding a hair in the food, pointing to occasional lapses in quality control.

In summary, while there is a substantial amount of praise for the variety, taste and service quality of the breakfast at Hotel Cartagena Plaza, there are also areas for improvement to ensure a consistently positive experience for all guests.

Dinner

At Hotel Cartagena Plaza, guests consistently praise the culinary offerings, particularly the delicious food at the Lucía restaurant. The restaurant stands out for its excellent fare with special mentions of the diverse and well-varied buffet that caters to all tastes. Additionally, the coffee served is noted to be excellent.

Despite the positive feedback on the food quality, there are some complaints about the crowded atmosphere during breakfast and the lack of air conditioning in some common areas, which can impact the overall dining experience. There's also an appreciation for the paid restaurant on-site, described as very good and affordable, though some guests found the food quality to be just average.

Rooms

Hotel Cartagena Plaza offers rooms that are generally described as spacious, comfortable and providing stunning views of the sea and the Walled City. Many guests found the rooms to be clean and well-maintained, appreciating the excellent cleaning service and attention from the staff. The beds are often mentioned as being super comfortable, further enhancing the stay.

Some rooms have been freshly renovated, resulting in an upgraded experience for travelers. The "smart rooms" in particular were highlighted as a significant improvement. The hotel's proximity to shopping areas also adds to its convenience.

However, not all reviews were positive. Issues such as non-functioning air conditioners, musty smells and humidity in some rooms were reported. Despite these drawbacks, the friendliness of the staff and the overall comfort and spaciousness of the rooms left many guests with a positive experience.

Beds

Guests generally find the beds at Hotel Cartagena Plaza to be comfortable with several reviews highlighting them as very comfortable, good and even excellent. Most visitors appreciated the clean and comfortable rooms. However, some noted that the bed linens are quite old and a few mentioned that the mattresses were very uncomfortable and that extra beds were hard to sleep on. Additionally, there were remarks about the beds making a lot of noise when in use.

Cleanliness

Hotel Cartagena Plaza stands out positively for its remarkable cleanliness and attentive housekeeping service. Reviews frequently highlight that the facilities are very clean with guests remarking that their rooms were both clean and comfortable. The cleaning staff earns special praise, being described as attentive, kind and consistently ensuring that rooms were left tidy and in perfect condition.

Several reviewers mentioned that the cleaning ladies are exceptional, emphasizing their diligence and friendly nature. This high standard extends beyond individual rooms to the hotel's general spaces, which were often noted for being clean and well-maintained. Hygiene protocols were particularly noted during breakfast shifts, further contributing to the hotel's reputation for cleanliness.

However, it’s essential to note that there were some negative remarks regarding cleanliness in specific areas. A few reviews cited inadequate cleanliness in the pool bathrooms and common areas with mentions of mold in the bathrooms and general wear in the hotel's condition. For travelers who prioritize cleanliness, the overall experience at Hotel Cartagena Plaza is generally positive, though there may be isolated areas that fall short of expectations.

Staff

At Hotel Cartagena Plaza, the staff consistently stands out for their remarkable kindness and dedication to service. Many guests have noted the friendliness and attentiveness that is a hallmark of the hotel’s employees with special mentions for individuals such as Joel, Don Alfredo and Jose Miguel in the buffet restaurant area who go beyond to make the experience exceptional.

The waiters are described as very willing, friendly and attentive, always eager to help guests and solve any doubts in a friendly manner. This level of attentiveness extends to every detail with the staff's effort in meeting customers' needs being particularly noteworthy. Reviews frequently highlight the staff's politeness, courteousness and their readiness to make the guests' stay as pleasant as possible.

Despite the hotel's popularity, the service remains excellent and the personal attention from individuals like the shift manager and other staff members significantly enhances the overall experience. Their cooperative nature and dedication make guests feel valued and well-cared-for.

In particular, the incredible kindness of an employee with the last name Durango and the collective effort by the staff in both general service and specific dining experiences have been repeatedly praised. The Hotel Cartagena Plaza not only boasts a prime location but also benefits from a team that turns every interaction into a positive and hospitable encounter.

Pool

The pool at Hotel Cartagena Plaza garners mixed reviews, highlighting both positive and negative aspects. Guests appreciate the fun element of the pool, mentioning games and a nice atmosphere, but the overall sentiment points towards room for improvement. The rooftop pool is small and often crowded, which can make it hard for guests to enjoy. While some reviewers find the pool superb and functional, many others note that it is too small for the hotel's capacity. Maintenance issues are also frequently mentioned with some guests describing the pool area as neglected and in need of renovation. Additionally, the pool lacks umbrellas and has limited hours that require making a reservation, which can hinder spontaneous use. Despite these drawbacks, the pool provides a pleasant enough experience for some guests, particularly thanks to its games and the simple fact that it exists on the rooftop. However, the general consensus is that the hotel could greatly benefit from expanding and better-maintaining this amenity.

Beach

Hotel Cartagena Plaza enjoys a prime location right across from the beach, providing guests with convenient access to the sandy shores. Many guests appreciated that the hotel is situated in such close proximity to the sea, making beach visits effortless. The beachfront is generally noted as being clean and open, offering a pleasant coastal view for visitors.

However, it's worth mentioning that some found the beach in front of the hotel to be less attractive compared to others in the area. Additionally, the beach experience was marred for some by aggressive vendors selling goods and offering massages, which detracted from the overall usability of the space.

While the beach itself received mixed reviews, the hotel's advantageous sea-front positioning and close proximity to local amenities were consistently highlighted as positives. Guests also enjoyed the quality dining experiences available nearby, though caution was advised regarding prices for fish and other beachside purchases.

Yes, Hotel Cartagena Plaza has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

Yes, a spa is available at Hotel Cartagena Plaza.

No, Hotel Cartagena Plaza doesn't allow dogs.

No, parking facilities aren't available at Hotel Cartagena Plaza.

Yes, Hotel Cartagena Plaza has a gym.

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