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Holiday Inn Cartagena Morros by IHG

Cartagena de Indias , Anillo Vial, Cra. 9 No. 34-166, La Boquilla (Show on Map)

8.6

Very Good

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Summary of reviewsHoliday Inn Cartagena Morros by IHG, garners significant praise from guests, especially for its excellent location. Situated close to the airport and historic city center, the beachfront hotel offers tranquil seaside views and easy access to the Caribbean Sea. Visitors enjoy the peace and quiet, away from bustling downtown Cartagena, while still being a short ride from main attractions. This blend of tranquility and accessibility makes it an ideal retreat for families and travelers seeking a restful yet connected holiday experience.

The breakfast at the hotel is highly regarded with guests appreciating its variety, freshness and quality. The breakfast buffet offers diverse options to cater to all tastes, including those with food intolerances and features well-loved items like an omelette station and traditional Colombian dishes. The excellence of the breakfast service is also frequently noted. Although the dining experience for dinner receives mixed reviews, the quality of food at the Blue restaurant is often praised, despite perceptions of high costs and occasional service lapses.

Guests find the rooms at the hotel comfortable, spacious and generally clean. Many appreciate the modern accommodations, comfortable beds and scenic ocean views. While there are some reports of maintenance issues and occasional cleanliness inconsistencies, the overall feedback emphasizes comfort and space, making the rooms a solid choice for a relaxing stay.

The hotel's commitment to cleanliness is applauded with guests highlighting the spotless environment, both in individual rooms and common areas. Exceptional cleaning services and professional staff contribute to a tidy and pleasant atmosphere, though some isolated issues do arise.

Staff service at Holiday Inn Cartagena Morros is consistently praised for its exceptional hospitality. The team’s friendly and attentive demeanor significantly enhances the guest experience with special mentions for standout service from specific employees. Staff professionalism and helpfulness in facilitating a smooth stay are noted, contributing to the hotel’s welcoming and enjoyable environment.

While the Wi-Fi service is generally good and appreciated for its strong and reliable connection, there are occasional mentions of instability. The spa receives positive feedback for the quality of massages and staff attentiveness, though improvements in the facilities could enhance the experience. The gym offers mixed experiences with some guests finding it well-equipped and others noting it needs improvement.

The pool, though clean and well-maintained, is often considered small for the hotel's size with limited seating and early closing times being common concerns. Despite these challenges, guests appreciate its family-friendly atmosphere. The hotel's convenient beach access and secured, clean beach area are favored aspects, despite minor drawbacks such as street vendors and occasional cleanliness issues.

Parking facilities are appreciated for being free, safe and spacious, though some noted the parking area can get crowded. Overall, Holiday Inn Cartagena Morros provides a satisfying blend of comfort, excellent service and a prime beachfront location, creating a commendable choice for a relaxing stay in Cartagena.
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Beachfront Resort

This resort provides a comfortable stay with easy access to the beach. Guests can enjoy various amenities and services, making it a convenient choice for a relaxing beach vacation.

Resort near The Beach

Located in La Boquilla, this resort provides convenient access to the beach. It features amenities designed for relaxation and enjoyment of the coastal environment.

Family Friendly Resort

As a resort, this Holiday Inn provides additional amenities and services that cater to families, such as kids' clubs and planned activities. Its location offers a balance of relaxation and access to local attractions.

Resort with Swimming Pool

Situated in La Boquilla, this hotel features a pool and direct beach access. It provides a relaxing environment away from the city center.

Outdoor Pool

Business Resort

As a Holiday Inn, it typically includes amenities suitable for business travelers, such as meeting rooms and business services, combined with resort-style facilities. This location offers a blend of business and leisure.

Resort with Parking

This hotel provides complimentary parking for guests. It is a beachfront property with an outdoor pool and a modern gym. Free in-room WiFi is also available.

Accessible Resort

This hotel offers 2 accessible rooms and detailed accessibility features including wheelchair access, accessible toilets and bathrooms, lifts, ramps throughout the property, designated accessible parking with curb ramps, and flat terrain for easy movement.

Resort with Gym

Holiday Inn Cartagena Morros provides a fitness center. Guests can access the gym facilities during their stay. This amenity is available for workouts.

Resort with Outdoor Pool

This hotel, classified as a resort, provides notable outdoor pool amenities for guests seeking leisure and enjoyment by the water.

Luxury Resort

Resort with Spa

Romantic Resort

5-Star Resort

Room Types

Deluxe Double Room with Two Double Beds Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as lake views. The unit offers 2 beds.

Standard King Room with Ocean View Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as sea views. The unit offers 1 bed.

Standard King Room with Garden View Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed.

Standard King Room with Lake View Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as lake views. The unit offers 1 bed.

Standard Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as lake views.

King Suite Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as lake views. The unit offers 1 bed.

Standard King Room - Accessible Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as lake views. The unit offers 1 bed.

Specialty Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a coffee machine. The unit has 1 bed.

About Holiday Inn Cartagena Morros by IHG

License: 23492

Guest Reviews

8.6

Very Good

Location

Holiday Inn Cartagena Morros by IHG, boasts an excellent location, widely praised by guests for its proximity to both the airport and the historic city center. Nestled right in front of the beach, the hotel offers easy access to the Caribbean Sea, allowing guests to enjoy tranquil seaside views and beautiful sunsets. Visitors appreciate the peace and quiet of the area, which is away from the hustle and bustle of downtown Cartagena, making it an ideal spot for relaxation while still being a short ride away from main attractions.

The beachfront location is repeatedly highlighted as a key advantage with direct access making it convenient for beachgoers. The calm and clear waters make it perfect for swimming and the setting is described as peaceful with a serene atmosphere. Several reviews underscore the convenience of the hotel’s position for quick trips to the old town and port, complementing its suitability for family stays due to the soothing surroundings.

While the distance from the historic center and Bocagrande is noted, the ease of getting transportation mitigates this. The location’s blend of tranquility and accessibility offers a balanced escape, drawing positive remarks from guests seeking a restful yet connected holiday experience. Despite a few mentions of the area being less lively or commercial, the excellent service, cleanliness and well-maintained facilities add to the overall appeal of the hotel’s prime location.

Breakfast

Guest reviews of the breakfast at Holiday Inn Cartagena Morros by IHG, are predominantly positive. The breakfast buffet consistently receives high praise for its variety and freshness with numerous guests highlighting the diverse options available to cater to all tastes, including those with food intolerances. Many reviewers describe the breakfast as delicious, fabulous and even spectacular, often mentioning the abundance and quality of the food.

The breakfast service is frequently commended for its excellence with attentive and friendly staff enhancing the dining experience. Specific features such as the omelette station and the selection of traditional Colombian dishes are noted as standout elements. While the breakfast area can get crowded and occasionally some food items run cold or are not replenished promptly, these points do not overshadow the overall positive sentiment.

However, a few guests mentioned areas for improvement, such as the quality of the breads, the variety of protein options and better gluten-free selections. Despite these minor criticisms, the breakfast at Holiday Inn Cartagena Morros is considered a highlight by most guests, contributing to the overall appeal of the hotel.

Dinner

Holiday Inn Cartagena Morros by IHG, has garnered mixed reviews regarding its dining experience, particularly focusing on dinner. The majority of guests praised the food, often describing it as excellent, very delicious, diverse and even spectacular. The Blue restaurant within the hotel stood out for its service and food quality, receiving commendations for its excellent breakfast and delectable dinner options, including generous portions and diverse dishes.

However, the high cost of the meals was frequently noted as a downside with several guests perceiving the prices as disproportionate to the value offered. Some found the food to be very good yet expensive, while others deemed the restaurant's menu limited and overpriced. The lack of a lunch and dinner buffet and the absence of a broad beer selection were also pointed out as minor drawbacks.

Regarding service, feedback was varied. Many reviews highlighted the staff's friendliness and attentiveness with particular mention of excellent customer service from individuals like Leonardo. Conversely, some guests experienced poor service during dinner, citing instances where the dining service did not meet their expectations.

Overall, while the hotel's food quality is highly regarded by many, the associated costs and occasional lapses in service are areas noted for improvement. The Holiday Inn Cartagena Morros' restaurant offers a solid dining option for those willing to spend a bit more for high-quality dishes in a peaceful, relaxing setting.

Rooms

Holiday Inn Cartagena Morros by IHG, receives positive feedback for its rooms, which guests consistently describe as comfortable and spacious. Various reviews highlight the rooms' views, particularly those overlooking the sea, adding a pleasant touch to the overall experience. Many guests appreciate the modern, clean accommodations with comfortable beds and ample space.

Cleanliness in the rooms is generally praised, although some guests noted intermittent housekeeping and specific issues like mold or unpleasant smells in certain rooms. Other maintenance concerns include outdated furniture, damaged outlets, non-functional TV or refrigerator and occasional lack of basic items like blankets or coffee filters.

Despite these sporadic issues, the rooms’ comfort stands out with the beds particularly noted for their comfort. Although noise and dampness are noted problems in some instances, the general sentiment remains positive due to the spacious, cosy and well-kept rooms.

Overall, while there's room for improvement in maintenance, the hotel delivers well on comfort and space, making it a solid choice for visitors seeking a relaxing stay with the added bonus of scenic ocean views.

Beds

Guests at the Holiday Inn Cartagena Morros by IHG, offered mixed reviews regarding the beds. The majority praised the comfort, often describing the beds as very comfortable and cozy with several mentions of excellent mattresses and high-quality bedding. Many highlighted the large, spacious and soft beds that contributed positively to their restful experience.

However, a recurring issue was the size of the beds in the standard rooms with numerous guests noting that the double beds were actually semi-double and, consequently, too small. Some guests also mentioned discomfort due to the overly soft mattresses and non-ergonomic pillows. Another concern was the cleanliness of the bedding, including occasional reports of dirty covers and black spots, indicating a need for better upkeep.

Despite these mixed comments, the consensus leans towards a generally comfortable sleeping experience, especially when considering the large and comfortable beds found in some rooms.

Cleanliness

Holiday Inn Cartagena Morros by IHG, consistently impresses guests with its high standards of cleanliness. The hotel maintains a spotless environment throughout its facilities, including the common areas, rooms and beach. Guests frequently highlight the clean and comfortable accommodations, often describing the rooms as spacious and cozy with comfortable beds.

The cleaning staff is praised for being diligent and responsive, ensuring that rooms are regularly cleaned with fresh towels and sheets provided daily. Many guests appreciate the hotel's commitment to cleanliness protocols, especially in shared spaces like the lobby, which also has a pleasing aroma.

The overall cleaning services are described as exceptional with an emphasis on attention to detail and maintaining a neat and tidy atmosphere. Guests find the hotel's general cleanliness to be of excellent quality, though some occasional inconsistencies in room cleaning are noted. Despite a few isolated issues with bad smells and spotty housekeeping, the majority of reviews commend the hotel's cleaning standards and the friendliness of its staff.

The facilities, including the beach and pool areas, are well-maintained, contributing to a pleasant and relaxing environment. While certain areas like the showers and pool have been pointed out for needing more attention, the positive reviews far outweigh these concerns.

Overall, the cleanliness of Holiday Inn Cartagena Morros plays a significant role in guests’ satisfaction, making it a commendable choice for a comfortable and hygienic stay.

Staff

The Holiday Inn Cartagena Morros by IHG, has earned notable praise for its staff's exceptional service and friendliness. Reviews consistently highlight the helpful and attentive demeanor of the team with particular commendations for going above and beyond in ensuring guests' satisfaction. Many guests have mentioned the excellent service provided by specific employees, such as Leonardo in the restaurant and Roberto by the pool, which adds a personalized touch to their stay.

The warm and welcoming attitude of the staff, including front desk personnel and restaurant servers like Daisy and Cindy, significantly contributes to a positive guest experience. The reception team, often cited for their professionalism and helpfulness, speaks English and Spanish, facilitating smooth communication.

Despite a few isolated incidents of unsupportive or rude interactions, the overall perception remains overwhelmingly positive. The staff's commitment to hospitality stands out, from accommodating special requests to providing useful tips for safety and local insights. Room service and housekeeping were generally praised for their efficiency and attention to detail.

Moreover, the housekeeping and security teams exude professionalism and readiness to assist. Guests particularly appreciated their effort in maintaining cleanliness and providing safety tips. The friendliness extends across all areas, from the lobby to the bar and pool, making guests feel attended to at every step.

The high standard of customer service, reflected in the kind and responsive nature of the employees, makes the Holiday Inn Cartagena Morros a welcoming and enjoyable destination. The staff's consistent ability to ensure guests' comfort and their dedication to providing excellent service heightens the overall stay experience at this beachfront hotel.

Wi-Fi

Guests of the Holiday Inn Cartagena Morros by IHG, generally find the Wi-Fi service to be very good and free of charge. Many guests appreciated the excellent Wi-Fi, noting its strong and reliable connection, even extending to areas like the beach. However, there were some mentions of the internet quality being occasionally unstable and the service needing some improvement. Despite these minor issues, the overall feedback on the Wi-Fi is positive.

Spa

The spa at Holiday Inn Cartagena Morros has garnered mixed feedback. Guests have praised the excellent massages and the attentive and helpful staff. Many have found the massages to be relaxing and appreciated the quality of the service. However, some noted that the spa itself is situated in a small, enclosed space and pointed out that the spa facilities were not functioning during their stay. There are also mentions of external massage professionals being allowed to offer their services. Despite some operational hiccups, the overall sentiment towards the spa massages and staff remains positive, suggesting that improvements to the space and facilities could significantly enhance the guest experience.

Gym

The gym at Holiday Inn Cartagena Morros seems to offer mixed experiences to its guests. While some praise it for being well-equipped with great facilities, others have encountered issues such as the gym being out of service or under construction. A few guests noted that the gym is small and in need of improvement. There's also mention of the gym being in terrible condition and quite neglected. Despite these challenges, for those who found it operational, the gym received positive remarks.

Pool

The pool at Holiday Inn Cartagena Morros receives mixed reviews. While it is consistently described as clean and well-maintained, it is often noted to be quite small, especially considering the hotel's size. Guests appreciate the pleasant temperature and cleanliness of the water but highlight that the space around the pool is limited, leading to overcrowding and a lack of available seating and tables. The pool area could benefit from additional amenities like more shade and seating and the early closing time is a common drawback. Although some find the pool relaxing and family-friendly, the high volume of people and limited space can detract from the experience. Maintenance and cleanliness concerns do come up, indicating that the pool can get dirty quickly and the area might require more consistent upkeep. Overall, while the pool is a nice feature, it could definitely be improved to better accommodate the number of guests and enhance their stay.

Beach

Guests of Holiday Inn Cartagena Morros by IHG, valued its prime beachfront location, consistently mentioning the convenience of direct access to a beach that is practically steps away from the hotel. Many found the beach area clean, calm and great for swimming, highlighting the pleasant and peaceful surroundings. The secured beach area and attentive security staff contributed to a safe and enjoyable experience. Loungers provided on the beach were comfortable, adding to the overall comfort.

However, some reviews pointed out minor downsides, such as the presence of many street vendors and the occasional lack of cleanliness, which slightly affected the beach's appeal. Additionally, certain parts of the beach were noted as not being the best for various reasons, including black sand and waves with some requiring more attention from staff. Guests also mentioned that some areas could benefit from additional amenities like garbage cans and more loungebeds.

Overall, despite a few drawbacks concerning cleanliness and vendors, the hotel's close proximity to a beautiful, accessible and well-secured beach made it a favored aspect among visitors.

Parking

Holiday Inn Cartagena Morros offers parking facilities that are generally appreciated for being free, safe and spacious. Guests have noted the wide parking areas and commend the organization of the lot. However, several reviews indicate that the parking space can be limited and slightly cramped. There are mentions of the parking lot being small and in need of some improvements, including better access and potentially more valet services. Despite some critiques about its size, the overall feedback highlights that parking, when available, is straightforward and adequately supports guests' needs.

Family

Holiday Inn Cartagena Morros is highly celebrated for its family-friendly environment, making it a preferred choice for a family vacation. The hotel offers excellent service tailored for families with comfortable accommodations specifically designed for those traveling with children. Guests have noted that the ambiance is very welcoming for kids and there is a significant emphasis on family-oriented amenities.

Although there's a mention of the absence of a children's pool and dedicated play areas, the existing pool facilities receive praise for being suitable for kids. Additionally, children under 11 can eat for free, which is a significant advantage for families. The staff goes above and beyond to make families feel at home, including special touches like birthday arrangements for children.

The spacious and comfortable family rooms add to the hotel's appeal, making it an ideal spot for family getaways and relaxation. The hotel maintains a quiet atmosphere in the evenings, which is a plus for those seeking a peaceful retreat. While some reviews pointed out the lack of specific play areas for children, the overall sentiment emphasizes that the hotel is great for spending quality family time.

Holiday Inn Cartagena Morros offers family-friendly packages at very appropriate prices, which guests find to be very cost-effective given the quality of services provided. Despite a few areas needing improvement, the hotel stands out as a solid choice for families looking to enjoy a pleasant and accommodating vacation.

5 Star

Holiday Inn Cartagena Morros by IHG, boasts a beautiful property with an excellent location providing direct access to the beach and pool. The facilities, especially the pool, are highly rated and considered spectacular by many guests. This hotel is often described as offering exceptional maintenance and great value for the price, making it a place many guests would love to return to.

However, opinions on its five-star rating are mixed. Some guests feel that the hotel does not fully meet the expectations of a five-star establishment. Concerns were noted regarding the breakfast and restaurant quality, which some guests found lacking for a hotel of its claimed caliber. Despite these points, the overall sentiment towards the hotel's services and facilities remains very favorable with guests praising its beauty and excellent service.

Business

Holiday Inn Cartagena Morros by IHG, comes highly recommended for business travelers. The accommodations are well-suited for work, offering a professional ambiance, large rooms and good workspaces. There is a business center available and the hotel is equipped with good internet connection, making it easy to stay connected and productive. The facilities cater to corporate events and conventions, adding to its appeal for business professionals.

While the price is noted as expensive by some, the overall convenience and suitability for business travelers are highlighted consistently. The hotel is described as ideal for business trips with good business accommodations, making it a solid choice whether attending conferences or for a general business stay. Additionally, the staff's attention and friendliness, exemplified by individuals like Ramón, contribute positively to the experience. However, some reviews mentioned the absence of a quiet place to take work calls.

Overall, Holiday Inn Cartagena Morros offers a conducive environment for business travelers, combining essential amenities with a professional atmosphere.

Accessible

Holiday Inn Cartagena Morros, an IHG Hotel, has received positive remarks regarding its accessibility features. The hotel is generally considered accessible with good facilities for guests with disabilities. It offers accessible parking spots and an easy pathway to the beach, making it a comfortable choice for individuals with mobility needs. Guests appreciated the accessibility of the hotel's facilities, including the lobby.

However, there are some areas that could be improved. The availability of accessible rooms is somewhat limited and only one elevator was functioning during some guests' stays. Although the location is convenient for those flying into the airport, it is somewhat distant from the main tourist attractions and this could pose transportation challenges.

Overall, Holiday Inn Cartagena Morros provides a satisfactory level of accessibility, ensuring most guests with disabilities can enjoy a comfortable stay, although there are some areas that could benefit from further enhancement.

Outdoor Pool

The Holiday Inn Cartagena Morros by IHG, offers a pool area that receives mixed feedback from its guests. Many appreciate the pool for being nice, peaceful and clean, contributing positively to their overall experience. Notably, the pool is described as excellent by several guests, highlighting its well-maintained condition.

However, the pool's size is a recurring issue for some visitors with many pointing out that it is small and can quickly become crowded. Despite its limited space, the pool remains a pleasant feature for those seeking a clean and safe place to swim. The hotel also provides a heated pool, which adds to the comfort for some guests.

Overall, while the pool is not large, it manages to offer a satisfactory experience for guests who value cleanliness and tranquility in their outdoor leisure activities.

Luxury

The Holiday Inn Cartagena Morros, part of the IHG Hotel chain, offers a stay defined by luxurious and excellent facilities. Guests have praised the hotel for its luxurious amenities with rooms described as very luxurious and comfortable, contributing to a highly pleasant experience. The overall facilities of the hotel align with the expectations of a five-star rating, offering complete amenities that justify its five-star classification.

However, some guests did note that the furniture and decor could benefit from modernization. While many found the facilities luxurious, there were mentions of some luxury features missing and a few guests felt that the hotel did not quite meet the full luxury standard one might expect from a five-star establishment.

Despite these critiques, the elegant environment and luxurious aspects of the Holiday Inn Cartagena Morros make it a notable option for those seeking comfort and style during their stay in Cartagena.

Romantic

The Holiday Inn Cartagena Morros by IHG, offers a romantic getaway ideal for couples seeking a serene escape. Guests frequently describe the setting as romantic, emphasizing the tranquility of the area and the romantic decor that adds to the ambiance. Live music in the restaurant at night enhances the experience, making it perfect for a memorable evening with a partner. Many couples appreciate the very romantic views and the overall atmosphere designed to provide a perfect rest. This hotel is highly regarded as a great choice for couples looking for a romantic retreat.

Beachfront

Holiday Inn Cartagena Morros by IHG, boasts an enviable beachfront location, providing guests with direct and convenient access to a wide and clean beach right outside the hotel. This prime position offers stunning sea views and easy access to the beautiful and peaceful shoreline, allowing for a truly relaxing experience. The hotel's proximity to the airport, being just a 10-minute drive away, adds to its convenience for travelers.

The beach in front of the hotel is noted for its privacy and security with security personnel ensuring a safe environment for guests. Despite some partially obstructed ocean views from certain rooms and the lack of cleaning services or trash cans on the beach, the overall impression remains positive due to the excellent layout and easy access to both the beach and the sea.

Families will appreciate the safe path leading to the beach, which is particularly kid-friendly. The spacious beachfront and the absence of persistent vendors enhance the tranquility of the area, making it an ideal spot for sunbathing and enjoying the natural beauty of the Caribbean coast.

Yes, Holiday Inn Cartagena Morros by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Holiday Inn Cartagena Morros by IHG.

No, Holiday Inn Cartagena Morros by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Cartagena Morros by IHG.

Yes, Holiday Inn Cartagena Morros by IHG has a gym.

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