4-Star HotelSummary of reviews related to the '4 Star' categoryThe AZZ Peñafiel Las Claras Hotel & Spa, despite being categorized as a four-star hotel, has received mixed reviews regarding its facilities and services. While the building itself is beautiful and boasts a central location adorned with cathedral-like monuments and grand halls, many guests feel that it falls short of the expectations set by its star rating.
Several reviewers highlighted a lack of maintenance and a somewhat outdated feel to the hotel, which detracts from the elegance one might expect from such a rating. The facilities, including the spa services, are considered not to justify the price, especially given that access to the spa is not included in the standard room rates. Breakfast and other amenities also fall short with some guests noting that the presentation and quality of the dishes require more attention and better management.
Staffing appears to be another significant issue with multiple reviewers mentioning that the limited staff affects the overall quality of service. For instance, room service is not available and the service received at breakfast was not up to four-star standards.
In summary, while the AZZ Peñafiel Las Claras Hotel & Spa has some commendable features, the general consensus from guests is that it does not fully meet the four-star criteria in terms of service, maintenance and value for money.
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