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Summary of reviewsThe Holiday Inn & Suites Ottawa Kanata by IHG is well-regarded for its convenient and accessible location just off Highway 417, making it an ideal spot for those attending events at the nearby Canadian Tire Centre or exploring downtown Ottawa. Guests appreciate the hotel's proximity to a full-service shopping mall and numerous dining options. The soundproofed rooms offer a peaceful retreat, and the staff is often described as friendly and attentive, contributing to a welcoming atmosphere.
The hotel's restaurant, Graffiti's, is a standout feature, providing delicious meals in a pleasant setting, praised for both its taste and service. While breakfast receives mixed feedback, many find it worthwhile when prepaid, though some desire more variety. Dinner, however, consistently exceeds expectations.
Rooms are consistently noted for their cleanliness, comfort, and modern amenities. Recent renovations have enhanced guest experiences, with spacious and cozy accommodations contributing to a professional yet welcoming environment. The staff, especially front desk team members Dave and Paul, receive acclaim for their exceptional hospitality, ensuring that guests feel cared for and valued.
While families enjoy the hotel's kid-friendly services and amenities, the pool garners mixed reviews. The heated pool is a hit, though occasional maintenance issues and chemical concerns are noted. Free parking adds convenience, though the parking area can sometimes feel congested. Overall, the Holiday Inn & Suites Ottawa Kanata by IHG combines comfort, convenience, and excellent service, making it a favored choice for travelers seeking a relaxing stay in Ottawa.
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