Info
Summary of reviewsCannes Palace Hotel in Vitória offers a mixture of positive and critical reviews from guests across various categories.
Its location is highly praised for convenient access to the city center, markets, pharmacies, banks, shops and historic sites like the Governor's Mansion and Anchieta Palace. Additionally, the proximity to Vitória Shopping and transportation hubs like bus and train stations makes it an excellent base for both tourists and business travelers. Some guests, however, noted challenges such as heavy traffic, parking distances and safety concerns in the central area at night.
Breakfast offerings received mixed feedback. Guests enjoyed the selection of fresh fruits and found the breakfast simple yet sufficient for starting the day. However, there were notable complaints about the limited variety and quality of certain items. Dinner, in contrast, was generally well-received with guests appreciating the extensive and high-quality options available.
The rooms at Cannes Palace Hotel have been a point of contention. While a few guests found the rooms to be spacious, well-ventilated and equipped with functional amenities, many others reported significant issues. Common complaints included outdated and worn furniture, cleanliness concerns such as dusty floors, stained linens and moldy bathrooms, as well as non-functional amenities and unpleasant odors. The disparity between online photos and actual room conditions left some guests disappointed.
Cleanliness standards also drew mixed reactions. While some areas were noted as clean and the cleaning staff commended, the majority of reviews highlighted issues with dust, dirt and poor maintenance. Bed linens and towels often appeared dirty or stained, contributing to a generally negative perception of room hygiene.
Despite these issues, the hotel excels in customer service with most guests praising the staff for their attentiveness, professionalism and friendliness. The reception staff, in particular, is frequently mentioned for their efficient and polite service, though there were occasional lapses in service quality, especially during night shifts.
The free Wi-Fi service, although appreciated, did not meet guest expectations due to frequent connectivity issues, weak signals and slow speeds. Parking was another challenging aspect with the hotel's parking lot located several blocks away and accessed via a busy avenue, raising security concerns, especially at night.
Lastly, the bed quality was a mixed experience with some guests enjoying comfortable mattresses while many others reported issues such as noisy, small and worn-out beds. Cleanliness and condition of the linens were also frequently criticized.
Overall, while Cannes Palace Hotel provides a great cost-benefit ratio and is well-positioned for exploring Vitória, there are significant areas—especially regarding room conditions and cleanliness—that require improvement to meet the expectations of a four-star establishment.
Show moreRead review summaries for all categories
Categories
