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New House Country Hotel

Cardiff , Thornhill Road (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe New House Country Hotel is a stunning property with breathtaking views overlooking Cardiff and its surrounding areas. The location is peaceful and relaxing, offering a great base for exploring the nearby Brecon Beacons. The rooms are spacious and well-appointed with many featuring balconies and patio areas. The breakfast is consistently praised as the highlight of guests' stays with quality produce and Michelin star quality for both dinner and breakfast. The dinner experience is also highly recommended with exceptional food and presentation. The hotel is clean and well-maintained with friendly and accommodating staff. Families and pets are welcome and the beds are generally comfortable. While there are some challenges for guests with disabilities, the staff are willing to assist. Overall, the New House Country Hotel offers a characterful and comfortable stay in a beautiful setting.
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Categories

Boutique-style Hotel

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Certifications:

Green Key (greenkey.global)

Answers last updated by our editors

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Double Bedroom Features include a TV, en suite bathroom, and tea and coffee making facilities.

Twin Bedroom Features include a TV, en suite bathroom, and tea and coffee making facilities.

Deluxe Suite This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and bathrobes. The suite features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 2 beds.

Superior Double Room The double room offers a tea and coffee maker, a seating area, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

About New House Country Hotel

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Guest Reviews

8.5

Very Good

Location

The New House Country Hotel boasts a fantastic location with breathtaking views overlooking the city of Cardiff and its surrounding areas. Many guests have commented on the stunning setting, which is peaceful and relaxing and offers a great base for exploring the nearby Brecon Beacons. The hotel is conveniently located with easy access to Cardiff central and the M4 and there is a train station within walking distance that takes you directly to the city centre. The rooms are spacious and well-appointed with many featuring balconies and patio areas where you can enjoy the beautiful views. The property itself is an old country house set within lovely gardens, providing a picturesque backdrop for weddings and other celebrations. Overall, the New House Country Hotel offers a truly amazing location with incredible views that will undoubtedly leave a lasting impression.

Breakfast

One thing guests consistently rave about at the New House Country Hotel is the breakfast. Many describe it as the highlight of their stay with lovely, delicious and excellent options. Guests appreciate the quality produce used and the cooked breakfasts, which are Michelin star quality for both dinner and breakfast. The service is also mentioned as great with a few mistakes made but eventually sorted out. However, not all guests are satisfied; some found the breakfast to be poor or lacking in variety. Additionally, there are a few criticisms of reheated or overcooked items and some guests found the price too steep for what was served. Overall, though, those who enjoyed breakfast at the New House Country Hotel really loved it!

Dinner

The dinner experience at New House Country Hotel has received mostly positive reviews from guests. Many described the food as "excellent" and "exceptional" with some even comparing it to Michelin star quality. Guests were pleased with the presentation of the dishes and praised the cooking skills of the restaurant's chefs. Both breakfast and dinner were described as "brilliant" by some guests. However, there were a few negative comments regarding the Christmas menu and the inconsistent quality of some dishes. One guest unfortunately suffered from suspected food poisoning after dinner and warned against staying at the hotel again. Despite some mixed reviews, many guests still highly recommend eating at the hotel's restaurant, describing the dinner as "delicious" and "great".

Rooms

The New House Country Hotel offers a variety of room options, ranging from comfortable and clean to spacious and beautifully appointed. Guests can enjoy stunning views and traditional decor with lots of character. While some rooms may be slightly dated or in need of updating, the hotel is overall very clean and well-maintained. There are options available for wheelchair accessibility and some rooms even come with balconies or patios. The beds are generally comfortable, although some guests have noted issues with size or positioning. Housekeeping could be improved, but many guests are pleased with the cleanliness of their rooms. Overall, the New House Country Hotel offers lovely rooms in a beautiful setting with friendly staff and great views.

Beds

If you're planning a stay at the New House Country Hotel, you're in for a treat when it comes to bedding. While some guests reported uncomfortable or small beds, many others were over the moon with how comfortable their beds were. Some highlights include a bed that was "incredibly comfy", a "super comfy" four-poster bed and a "lovely and comfy" bed. One guest even raved that their husband claimed it was the most comfortable bed he's ever slept on. While some guests were disappointed with two single mattresses pushed together instead of a king-sized bed, others enjoyed the generous and comfortable room sizes. Aside from the beds, the hotel received praise for its comfortable and warm atmosphere and a good size bathroom with a nice slipper tub that made for an enjoyable bath. All in all, while there were some mixed reviews, the majority of guests are happy with their bedding experience at the New House Country Hotel.

Cleanliness

New House Country Hotel boasts a beautiful building that is well-maintained and super clean. The social areas are clean and well-decorated, making for a pleasant environment. The hotel offers spacious and clean rooms with some guests complimenting their good size and beautiful views over Cardiff. Despite some guests reporting grubby reception areas and corridors, as well as damp stains on the ceiling of their room, overall, the hotel is beautifully clean. While some guests found their rooms to be dusty or in need of maintenance, others praised the spotless cleanliness. Additionally, the hotel's pet-friendly policy did not detract from its cleanliness. Overall, New House Country Hotel offers a characterful and tidy stay for its guests.

Staff

The staff at New House Country Hotel are widely praised for being friendly, helpful and welcoming. Guests describe the team as exceptional, outstanding and always willing to go out of their way to accommodate their needs. Many highlight individual members of staff by name, such as Evan and Emma, for providing excellent customer service. The relaxed and homely atmosphere of the hotel is often attributed to the friendly nature of the staff. However, a few guests report encountering some less friendly members of the team. Overall, the hospitality of the staff is noted as a major plus for the hotel.

Family

If you're looking for a cosy and comfortable retreat that will take great care of all members of the family, including your four-legged friend, the New House Country Hotel might just be the perfect choice. One guest even booked a family room with two large double beds for a surprise birthday treat. Although heavy suitcases had to be carried upstairs, the hotel is a dog-friendly haven that offers generous perks like free mineral water in the rooms. Families should not worry about disrupting the peace as the staff's patience with boisterous children keeps everything on an even keel. And for some added peace of mind, there were no weddings during one guest's stay to disrupt the fun.

Accessible

New House Country Hotel is a beautiful place to stay with friendly staff who are willing to assist guests. While some guests with disabilities may experience challenges, there are options for wheelchair ramp accessible rooms. Unfortunately, there is no lift to the second floor and the only disable parking bays are a long way from the entrance. The drop-off point is also too far and some guests need alternative access to reception as the steps can be difficult. However, the staff are accommodating and willing to assist with carrying bags. Guests who don't have a car can take a train - about a 25 minute walk from the hotel- to central Cardiff. Overall, New House Country Hotel is better suited for large parties rather than small groups of guests with mobility issues.

No, New House Country Hotel doesn't have any pool.

No, a spa isn't available at New House Country Hotel.

No, New House Country Hotel doesn't allow dogs.

No, parking facilities aren't available at New House Country Hotel.

Yes, New House Country Hotel has a gym.

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