Holiday Inn Express Cardiff Bay by IHG
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Summary of reviewsHoliday Inn Express Cardiff Bay by IHG, offers many appealing features that make it a favorable choice for travelers. Nestled in a serene area, the hotel provides convenient access to Cardiff city center and Cardiff Bay, just a brief walk away from major attractions like the Wales Millennium Centre and Utilita Arena. Guests appreciate the tranquility of the location, scenic views of the river and bay and easy access to nearby theaters, stadiums and dining options. On-site parking further enhances its appeal for both motorists and public transport users.
The breakfast served at the hotel generally receives positive feedback for its variety and quality. The breakfast buffet includes a satisfying selection of both hot and cold foods, making it a great start to the day. Although there were some issues with food not being replenished swiftly and occasional crowds in the dining area, the friendly and helpful breakfast staff add to a pleasant dining experience.
Dinner options are available with mixed reviews. While some guests enjoyed the tasty and well-prepared meals, there were concerns about the limited menu variety and occasional service hiccups such as long wait times and order mix-ups. Pricing for meals and beverages was found either reasonable or on the higher side, depending on personal perspectives.
Rooms are frequently praised for their cleanliness, modern decor and comfortable environments, often offering delightful views of the river or bay. Common issues included room warmth due to air conditioning problems and occasional overlooked areas needing cleaning. Despite these, the overall sentiment towards room quality remains positive, highlighting them as functional and suitable for short stays.
Cleanliness across the hotel is commendable with most guests noting the spotless conditions of rooms and common areas. There are sporadic mentions of inconsistencies in bathroom cleanliness, but they do not overshadow the generally high hygiene standards maintained throughout the establishment.
The hotel staff consistently receive high praise for their welcoming, friendly and professional demeanor. Guests report positive interactions with the staff at all touchpoints, from reception to dining areas, underlining their crucial role in ensuring a pleasant stay.
Complimentary WiFi is another strong point with many guests appreciating the fast and reliable connection enhanced by the availability of USB ports in all sockets. These features collectively contribute to a high level of guest satisfaction regarding the hotel's internet services.
Parking, while convenient and secure, faces challenges due to limited space and additional charges. Some guests find the car park overcrowded and struggle with the inability to reserve spaces in advance, coupled with an unexpected daily fee.
For families, the hotel presents a mixed offering. While the staff's friendly approach to children and the nice location for family outings are positives, issues such as cramped family rooms, uncomfortable sofa beds and a lack of certain amenities pose significant challenges. Nevertheless, the overall value remains good for budget-conscious families.
Beds receive varied feedback with many guests finding them comfortable, though some issues with bed size and firmness detracted from the sleep experience for a few. Despite these occasional concerns, many guests reported restful sleep and appreciated the peaceful atmosphere of the rooms.
In conclusion, the Holiday Inn Express Cardiff Bay by IHG, stands out for its excellent location, friendly staff and overall cleanliness. It provides a comfortable stay with good amenities and services, making it a reliable option for travelers visiting Cardiff.
Categories
The breakfast served at the hotel generally receives positive feedback for its variety and quality. The breakfast buffet includes a satisfying selection of both hot and cold foods, making it a great start to the day. Although there were some issues with food not being replenished swiftly and occasional crowds in the dining area, the friendly and helpful breakfast staff add to a pleasant dining experience.
Dinner options are available with mixed reviews. While some guests enjoyed the tasty and well-prepared meals, there were concerns about the limited menu variety and occasional service hiccups such as long wait times and order mix-ups. Pricing for meals and beverages was found either reasonable or on the higher side, depending on personal perspectives.
Rooms are frequently praised for their cleanliness, modern decor and comfortable environments, often offering delightful views of the river or bay. Common issues included room warmth due to air conditioning problems and occasional overlooked areas needing cleaning. Despite these, the overall sentiment towards room quality remains positive, highlighting them as functional and suitable for short stays.
Cleanliness across the hotel is commendable with most guests noting the spotless conditions of rooms and common areas. There are sporadic mentions of inconsistencies in bathroom cleanliness, but they do not overshadow the generally high hygiene standards maintained throughout the establishment.
The hotel staff consistently receive high praise for their welcoming, friendly and professional demeanor. Guests report positive interactions with the staff at all touchpoints, from reception to dining areas, underlining their crucial role in ensuring a pleasant stay.
Complimentary WiFi is another strong point with many guests appreciating the fast and reliable connection enhanced by the availability of USB ports in all sockets. These features collectively contribute to a high level of guest satisfaction regarding the hotel's internet services.
Parking, while convenient and secure, faces challenges due to limited space and additional charges. Some guests find the car park overcrowded and struggle with the inability to reserve spaces in advance, coupled with an unexpected daily fee.
For families, the hotel presents a mixed offering. While the staff's friendly approach to children and the nice location for family outings are positives, issues such as cramped family rooms, uncomfortable sofa beds and a lack of certain amenities pose significant challenges. Nevertheless, the overall value remains good for budget-conscious families.
Beds receive varied feedback with many guests finding them comfortable, though some issues with bed size and firmness detracted from the sleep experience for a few. Despite these occasional concerns, many guests reported restful sleep and appreciated the peaceful atmosphere of the rooms.
In conclusion, the Holiday Inn Express Cardiff Bay by IHG, stands out for its excellent location, friendly staff and overall cleanliness. It provides a comfortable stay with good amenities and services, making it a reliable option for travelers visiting Cardiff.
Family Friendly Hotel
This hotel provides a comfortable and convenient stay near Cardiff Bay. The location is ideal for families wanting to explore the attractions in Cardiff Bay.
Dog Friendly Hotel
This Holiday Inn Express is a pet-friendly option. It offers convenient accommodations for guests who want to bring their dogs along.
Accessible Hotel
This hotel in Cardiff Bay is listed as an accessible hotel. It provides accessibility features such as an elevator, wheelchair-accessible parking and public washroom, roll-in showers, and visual alarms in hallways.
Hotel with EV Charging Stations
This hotel offers 4 EV charging points with fast charging capabilities, making it a convenient choice for electric vehicle owners. Guests can use EVC EV Chargers and a flexible payment option is available.
3-Star Hotel
This hotel provides a reliable and comfortable experience in Cardiff Bay. It is well-suited for both leisure and business travellers, with easy access to local attractions.
Business Hotel
Hotel with Parking
EV charging stations
Guest Reviews
Located in a serene area, the Holiday Inn Express Cardiff Bay offers an excellent location with convenient access to both Cardiff city centre and Cardiff Bay. Guests appreciate the quiet surroundings despite being a short walk from the bustling city center, making it an ideal choice for those seeking proximity without the associated noise. The hotel is perfectly positioned for easy access to Cardiff's main attractions, including the Wales Millennium Centre and the Utilita Arena with most sites being within a 15 to 20-minute walking distance.
The scenic views of the river and bay add to the charm, providing a tranquil atmosphere for visitors. It is also favorable for those visiting the theatre, stadium and various restaurants and bars nearby. The location's midway point between the city center and Mermaid Quay makes it convenient for tourists looking to explore both areas thoroughly.
The hotel offers on-site parking and is easily accessible from major roads and the central train station, which adds to the convenience for motorists and public transport users alike. Although a few reviews mentioned the area being slightly industrial or a bit distant for solo travelers without transport, the overall consensus affirms the location's appeal for its calm environment and easy access to Cardiff's key attractions.
The breakfast experience at Holiday Inn Express Cardiff Bay by IHG received largely positive feedback from guests, many of whom praised the variety and quality of the offerings. The breakfast buffet includes a good selection of both hot and cold foods with some calling it excellent and a great way to start the day. Items like cooked breakfast and pancakes were particularly popular and many found the breakfast to be delicious and plentiful.
However, there were some criticisms, primarily about the limited variety and the occasional issues with food temperature. Some guests noted that hot food wasn't always replenished in time, leading to shortages and a few mentioned that the scrambled eggs were often cold. Additionally, there were comments about the breakfast being repetitive and a lack of vegetarian options was highlighted by several reviewers.
The breakfast area was described as sometimes chaotic and crowded with long queues and insufficient seating being a recurring issue. Despite this, the breakfast staff received commendations for being friendly, polite and helpful, significantly enhancing the dining experience.
Overall, while there were some challenges, many guests found the breakfast to be satisfactory with ample choices that contributed positively to their stay.
Holiday Inn Express Cardiff Bay by IHG offers a mixed experience when it comes to dining. While many guests enjoyed their dinners, praising the perfectly cooked and delicious dishes, others felt there was room for improvement. The hotel provides a nice kitchen and a small evening menu with options like fish and chips, catering to those who prefer staying in. However, the limited menu often leaves guests wanting more variety.
Room service, though available late, has its own set of challenges such as long wait times and occasional mix-ups in orders. For those seeking a more substantial dining experience, the hotel may not always meet expectations with some opting to order in food from outside. Guests have also noted that certain meals were served on chipped plates or arrived not as advertised, which detracted from the overall experience.
Pricing was another concern with some finding the wine and meal costs on the higher side, while others appreciated the fair pricing and good portion sizes of their meals. Despite these issues, there were positive remarks about the food quality being on par with restaurant standards and the convenience of room service late at night. Guests looking for a broader menu selection or late-night dining options might need to venture out, but for others, the hotel’s offerings were satisfactory.
The reviews of rooms at Holiday Inn Express Cardiff Bay by IHG, present a mixed bag, yet they often highlight several positive aspects. Many guests appreciated the cleanliness and comfort of the rooms, which were often described as spotless and well-maintained. The rooms' modern decor and spacious layouts were frequently praised, offering a pleasant and comfortable environment for both work and relaxation. Guests particularly enjoyed the lovely views of the river or bay from their rooms, which added to the overall experience.
However, several recurring issues detract from the otherwise positive feedback. Air conditioning problems were commonly reported with many guests finding their rooms uncomfortably warm. The size of the rooms also came under scrutiny with some guests finding them cramped, especially for families. Cleaning irregularities, such as dusty surfaces and stained carpets, were mentioned, indicating that housekeeping could improve in consistency.
Despite these issues, the overall sentiment towards the rooms remained positive with many guests finding them functional, well-equipped and suited to short stays. The combination of clean, comfortable beds, modern amenities and the picturesque views contributed to a generally favorable impression, making it a reasonable choice for travelers seeking an affordable option in Cardiff Bay.
The beds at the Holiday Inn Express Cardiff Bay by IHG, received mixed feedback from guests. Many visitors praised the comfort of the beds, frequently describing them as comfy, comfortable and conducive to a good night's sleep. Some guests highlighted specific details like firm mattresses and soft pillows, contributing to an overall positive sleep experience.
However, there were consistent concerns about the beds being either too low, too small or sometimes narrow, which detracted from their comfort. A few reviews mentioned that the twin beds and sofa beds, in particular, did not meet expectations with some of these beds being described as very uncomfortable or too firm. There were also occasional issues with bed cleanliness and setup, such as unmade beds or stains on the sheets.
Despite these occasional drawbacks, many guests enjoyed restful and undisturbed sleep, appreciating the large, well-maintained beds and the peaceful atmosphere of the rooms. While the overall comfort was often praised, personal preferences varied, especially regarding the firmness of the pillows and mattresses.
Holiday Inn Express Cardiff Bay by IHG, generally receives high marks for cleanliness across its facilities. Many guests commend the spotless nature of the rooms with numerous mentions of them being very clean, tidy and comfortable. The hotel's modern and clean design, coupled with friendly staff, contributes to a welcoming environment. Facilities and common areas are consistently well-maintained, reinforcing a positive guest experience.
However, there are occasional reports of inconsistencies in bathroom cleanliness, particularly concerning grout and shower trays. Some rooms have been noted to be dusty and in need of more thorough cleaning. Despite these isolated issues, the overall hygiene standards remain commendable with guests appreciating the clean and comfortable atmosphere throughout their stay. This balance highlights the hotel as a reliable option for travelers prioritizing a clean environment.
The staff at Holiday Inn Express Cardiff Bay by IHG consistently receive high praise from guests for their friendly, helpful and professional demeanor. Reviews highlight the welcoming reception with many guests noting the staff's warm and attentive service. The team is described as accommodating, courteous and always willing to assist, often going above and beyond to ensure a pleasant stay. Special mentions are frequently made of individual staff members who left a positive impression.
Guests appreciate the efficient and friendly check-in process, as well as the supportive environment provided during their stay. The breakfast staff also receive commendations for their politeness and helpfulness, adding to the overall positive experience. Management and reception staff are frequently noted for their professionalism and willingness to help with any inquiries or issues.
Despite a few isolated incidents of perceived rudeness or unhelpfulness, the overwhelming sentiment is that the hotel's staff contribute significantly to a pleasant and welcoming atmosphere. Many guests describe their interactions with the staff as one of the highlights of their stay, underscoring the team’s pivotal role in delivering good customer service.
The Holiday Inn Express Cardiff Bay by IHG, offers complimentary WiFi to its guests with many remarking that the connection is consistently good, fast and reliable. The availability of USB ports in all sockets is a convenient touch for charging devices. Although a few guests experienced connectivity issues and found the WiFi to be spammed with subscription offers, the majority appreciated the quality of the internet service provided. Overall, guests seem satisfied with the hotel's WiFi, often describing it as the best hotel WiFi they've experienced.
Parking at the Holiday Inn Express Cardiff Bay by IHG, seems to be a mixed experience for guests. On the positive side, some visitors found the parking to be convenient, secure and sufficient, noting plenty of available spaces and easy access to the hotel. The security of the parking lot received good feedback with several guests appreciating the safe environment for their vehicles.
However, there are notable challenges mentioned by several reviewers. A recurring issue is the limited parking capacity with many finding the car park overcrowded and filled to capacity, especially during peak times or due to ongoing building work. Some guests noted that the parking space is too small, leading to congestion and difficulties in securing a spot. The inability to reserve a space in advance added to the frustration for some.
Moreover, an additional charge of £10 per day for parking was a common point of criticism. For many, this fee was unexpected and considered excessive, especially given the limited availability of spaces. There were mentions of guests needing to find alternative parking solutions, such as on-street parking, often at additional costs.
In summary, while the parking at Holiday Inn Express Cardiff Bay is secure and somewhat convenient, its limited capacity and additional charges have been a significant drawback for many guests. Travelers planning to stay at this hotel might want to consider these factors and plan accordingly for a smoother experience.
The Holiday Inn Express Cardiff Bay offers a mixed experience for families with children. The hotel has been praised for its friendly and welcoming staff, who are particularly attentive and considerate towards young guests. The reception team enjoys interacting with children, creating a pleasant atmosphere that is appreciated by many families. The hotel maintains a good breakfast selection that caters to all ages, though some guests mentioned a lack of vegetarian options and food not being enjoyed by their children.
On the positive side, the hotel is located in a nice area with nearby walking paths, making it suitable for family outings. The overall value for money is noted as good, especially for budget-conscious families. The setting is generally family-friendly with a design that appeals to both adults and children.
However, several reviews highlight significant issues with the family rooms. Descriptions frequently mention these rooms as being small and cramped, particularly unsuitable for families of four. The lack of storage space, such as drawers, exacerbates the limited room size. The sofa beds provided for children are reported to be uncomfortable and some details like towel provisions and clean cups from housekeeping have been noted as insufficient.
Moreover, families with toddlers have found a lack of essential amenities, such as bed guards. Noise disturbances, including loud banging doors and nearby bars creating a noisy environment at night, were also a concern for some guests. Instances of not properly cleared breakfast areas and other minor maintenance issues, such as toilet stains, detracted from the experience.
In conclusion, while the Holiday Inn Express Cardiff Bay offers a warm and friendly environment with good breakfast options and a convenient location for family activities, the limited space and several logistical issues in family rooms might be a drawback for larger families or those with higher expectations for comfort.
Holiday Inn Express Cardiff Bay by IHG, offers solid value for a three-star hotel. Guests frequently mention that the hotel delivers exactly what one would expect from a typical Holiday Inn Express with consistent ratings and overall satisfaction high for its class. The classic English breakfast, while standard and sometimes considered basic with limited choices, generally receives good marks for quality.
Despite having some issues such as a small car park, occasional building work affecting rooms and queues at breakfast, the hotel’s location and simplicity make it a favorable option for many. The air conditioning and sofa beds in some rooms received some criticism, but the general comfort and quietness of the hotel were appreciated.
The hotel fits well within the three-star rating, providing all the basic amenities one would need. Its value for money is frequently highlighted, especially considering the comfortable accommodations and quality service. While some guests felt the price could be lower or that other hotels offer better value, many travelers found it ideal for a stopover or short stay, particularly when taking advantage of nearby events.
Holiday Inn Express Cardiff Bay by IHG, is generally appreciated by business travelers for its good value and practical facilities. Positioned in a quiet and safe location in busy suburbs, it provides an ideal setting for a combination of work and relaxation. The efficient and friendly staff contribute to the overall positive experience, ensuring smooth and comfortable stays.
The hotel is well-designed for business purposes with essential amenities like sufficient desk space, modern facilities and good air ventilation through heaters and air conditioning. The functional setup and straightforward pricing appeal to those on business trips and it serves corporate clientele well, especially for short stays and overnight work requirements. Personalized service and a nice city location add to its allure.
While the basic travel amenities meet the needs of most business travelers, some find the business facilities lacking, average for a three-star rating. There is room for improvement, particularly in providing a more comprehensive business center and free car parking for paying guests.
Breakfast quality is praised, although it may not be ideally catered for business needs. Despite these areas for enhancement, the hotel remains a strong choice for those needing a convenient and comfortable stay in Cardiff Bay.
Holiday Inn Express Cardiff Bay boasts a prime location right next to the bay, providing easy access to scenic views and a variety of nearby attractions. Guests noted that rooms and general areas are easily accessible with multiple mentions of the hotel being very accessible and having good overall accessibility. The accessible bathroom received positive feedback; however, some guests highlighted the lack of specific facilities for disabled guests, such as the absence of shower seats and challenges related to wheelchair use.
The hotel's exterior facilities include disabled parking conveniently situated next to the entrance and ramps at the main entrance, though maneuvering through the car park and pavement could be challenging if obstructed by parked vans. The hotel received mixed reviews on lift availability with some guests experiencing difficulties due to broken or non-operational lifts, making higher floors inaccessible at times.
Nevertheless, guests appreciated the calm and pleasant location, friendly and helpful staff and easy check-in and check-out processes. The hotel’s dog-friendly policy and clean, comfortable rooms were also well-received.
Overall, while the hotel is accessible in many respects, certain areas and facilities could benefit from improvements to better accommodate fully restricted disabilities. The convenient location and friendly service make it a viable option, though it is advisable to confirm specific accessibility needs in advance.
Holiday Inn Express Cardiff Bay by IHG, is highly regarded for its dog-friendly policies. Guests frequently mention the warm welcome their pets receive and commend the hotel for its accommodating and friendly staff. Dogs are allowed and are treated well with many guests appreciating the pet-friendly atmosphere.
However, there are some concerns regarding the additional charges for pets. Guests often note that the fees for bringing dogs are on the higher side, which could be a drawback for some. Despite this, the overall experience remains positive with dog owners enjoying the convenience of being able to bring their pets along.
The hotel is located in a calm and quiet area, contributing to a peaceful stay. Additionally, the hotel boasts beautiful views and lovely green spaces, which are ideal for walks with dogs. The rooms are described as pleasant and comfortable, enhancing the overall experience for both pets and their owners.
In summary, while the costs for accommodating pets might be a bit steep, the welcoming environment, helpful staff and pleasant surroundings make Holiday Inn Express Cardiff Bay a great choice for those traveling with dogs.
Location Show Map
Location
The scenic views of the river and bay add to the charm, providing a tranquil atmosphere for visitors. It is also favorable for those visiting the theatre, stadium and various restaurants and bars nearby. The location's midway point between the city center and Mermaid Quay makes it convenient for tourists looking to explore both areas thoroughly.
The hotel offers on-site parking and is easily accessible from major roads and the central train station, which adds to the convenience for motorists and public transport users alike. Although a few reviews mentioned the area being slightly industrial or a bit distant for solo travelers without transport, the overall consensus affirms the location's appeal for its calm environment and easy access to Cardiff's key attractions.
Breakfast
However, there were some criticisms, primarily about the limited variety and the occasional issues with food temperature. Some guests noted that hot food wasn't always replenished in time, leading to shortages and a few mentioned that the scrambled eggs were often cold. Additionally, there were comments about the breakfast being repetitive and a lack of vegetarian options was highlighted by several reviewers.
The breakfast area was described as sometimes chaotic and crowded with long queues and insufficient seating being a recurring issue. Despite this, the breakfast staff received commendations for being friendly, polite and helpful, significantly enhancing the dining experience.
Overall, while there were some challenges, many guests found the breakfast to be satisfactory with ample choices that contributed positively to their stay.
Dinner
Room service, though available late, has its own set of challenges such as long wait times and occasional mix-ups in orders. For those seeking a more substantial dining experience, the hotel may not always meet expectations with some opting to order in food from outside. Guests have also noted that certain meals were served on chipped plates or arrived not as advertised, which detracted from the overall experience.
Pricing was another concern with some finding the wine and meal costs on the higher side, while others appreciated the fair pricing and good portion sizes of their meals. Despite these issues, there were positive remarks about the food quality being on par with restaurant standards and the convenience of room service late at night. Guests looking for a broader menu selection or late-night dining options might need to venture out, but for others, the hotel’s offerings were satisfactory.
Rooms
However, several recurring issues detract from the otherwise positive feedback. Air conditioning problems were commonly reported with many guests finding their rooms uncomfortably warm. The size of the rooms also came under scrutiny with some guests finding them cramped, especially for families. Cleaning irregularities, such as dusty surfaces and stained carpets, were mentioned, indicating that housekeeping could improve in consistency.
Despite these issues, the overall sentiment towards the rooms remained positive with many guests finding them functional, well-equipped and suited to short stays. The combination of clean, comfortable beds, modern amenities and the picturesque views contributed to a generally favorable impression, making it a reasonable choice for travelers seeking an affordable option in Cardiff Bay.
Beds
However, there were consistent concerns about the beds being either too low, too small or sometimes narrow, which detracted from their comfort. A few reviews mentioned that the twin beds and sofa beds, in particular, did not meet expectations with some of these beds being described as very uncomfortable or too firm. There were also occasional issues with bed cleanliness and setup, such as unmade beds or stains on the sheets.
Despite these occasional drawbacks, many guests enjoyed restful and undisturbed sleep, appreciating the large, well-maintained beds and the peaceful atmosphere of the rooms. While the overall comfort was often praised, personal preferences varied, especially regarding the firmness of the pillows and mattresses.
Cleanliness
However, there are occasional reports of inconsistencies in bathroom cleanliness, particularly concerning grout and shower trays. Some rooms have been noted to be dusty and in need of more thorough cleaning. Despite these isolated issues, the overall hygiene standards remain commendable with guests appreciating the clean and comfortable atmosphere throughout their stay. This balance highlights the hotel as a reliable option for travelers prioritizing a clean environment.
Staff
Guests appreciate the efficient and friendly check-in process, as well as the supportive environment provided during their stay. The breakfast staff also receive commendations for their politeness and helpfulness, adding to the overall positive experience. Management and reception staff are frequently noted for their professionalism and willingness to help with any inquiries or issues.
Despite a few isolated incidents of perceived rudeness or unhelpfulness, the overwhelming sentiment is that the hotel's staff contribute significantly to a pleasant and welcoming atmosphere. Many guests describe their interactions with the staff as one of the highlights of their stay, underscoring the team’s pivotal role in delivering good customer service.
Wi-Fi
Parking
However, there are notable challenges mentioned by several reviewers. A recurring issue is the limited parking capacity with many finding the car park overcrowded and filled to capacity, especially during peak times or due to ongoing building work. Some guests noted that the parking space is too small, leading to congestion and difficulties in securing a spot. The inability to reserve a space in advance added to the frustration for some.
Moreover, an additional charge of £10 per day for parking was a common point of criticism. For many, this fee was unexpected and considered excessive, especially given the limited availability of spaces. There were mentions of guests needing to find alternative parking solutions, such as on-street parking, often at additional costs.
In summary, while the parking at Holiday Inn Express Cardiff Bay is secure and somewhat convenient, its limited capacity and additional charges have been a significant drawback for many guests. Travelers planning to stay at this hotel might want to consider these factors and plan accordingly for a smoother experience.
Family
On the positive side, the hotel is located in a nice area with nearby walking paths, making it suitable for family outings. The overall value for money is noted as good, especially for budget-conscious families. The setting is generally family-friendly with a design that appeals to both adults and children.
However, several reviews highlight significant issues with the family rooms. Descriptions frequently mention these rooms as being small and cramped, particularly unsuitable for families of four. The lack of storage space, such as drawers, exacerbates the limited room size. The sofa beds provided for children are reported to be uncomfortable and some details like towel provisions and clean cups from housekeeping have been noted as insufficient.
Moreover, families with toddlers have found a lack of essential amenities, such as bed guards. Noise disturbances, including loud banging doors and nearby bars creating a noisy environment at night, were also a concern for some guests. Instances of not properly cleared breakfast areas and other minor maintenance issues, such as toilet stains, detracted from the experience.
In conclusion, while the Holiday Inn Express Cardiff Bay offers a warm and friendly environment with good breakfast options and a convenient location for family activities, the limited space and several logistical issues in family rooms might be a drawback for larger families or those with higher expectations for comfort.
3 Star
Despite having some issues such as a small car park, occasional building work affecting rooms and queues at breakfast, the hotel’s location and simplicity make it a favorable option for many. The air conditioning and sofa beds in some rooms received some criticism, but the general comfort and quietness of the hotel were appreciated.
The hotel fits well within the three-star rating, providing all the basic amenities one would need. Its value for money is frequently highlighted, especially considering the comfortable accommodations and quality service. While some guests felt the price could be lower or that other hotels offer better value, many travelers found it ideal for a stopover or short stay, particularly when taking advantage of nearby events.
Business
The hotel is well-designed for business purposes with essential amenities like sufficient desk space, modern facilities and good air ventilation through heaters and air conditioning. The functional setup and straightforward pricing appeal to those on business trips and it serves corporate clientele well, especially for short stays and overnight work requirements. Personalized service and a nice city location add to its allure.
While the basic travel amenities meet the needs of most business travelers, some find the business facilities lacking, average for a three-star rating. There is room for improvement, particularly in providing a more comprehensive business center and free car parking for paying guests.
Breakfast quality is praised, although it may not be ideally catered for business needs. Despite these areas for enhancement, the hotel remains a strong choice for those needing a convenient and comfortable stay in Cardiff Bay.
Accessible
The hotel's exterior facilities include disabled parking conveniently situated next to the entrance and ramps at the main entrance, though maneuvering through the car park and pavement could be challenging if obstructed by parked vans. The hotel received mixed reviews on lift availability with some guests experiencing difficulties due to broken or non-operational lifts, making higher floors inaccessible at times.
Nevertheless, guests appreciated the calm and pleasant location, friendly and helpful staff and easy check-in and check-out processes. The hotel’s dog-friendly policy and clean, comfortable rooms were also well-received.
Overall, while the hotel is accessible in many respects, certain areas and facilities could benefit from improvements to better accommodate fully restricted disabilities. The convenient location and friendly service make it a viable option, though it is advisable to confirm specific accessibility needs in advance.
Dog Friendly
However, there are some concerns regarding the additional charges for pets. Guests often note that the fees for bringing dogs are on the higher side, which could be a drawback for some. Despite this, the overall experience remains positive with dog owners enjoying the convenience of being able to bring their pets along.
The hotel is located in a calm and quiet area, contributing to a peaceful stay. Additionally, the hotel boasts beautiful views and lovely green spaces, which are ideal for walks with dogs. The rooms are described as pleasant and comfortable, enhancing the overall experience for both pets and their owners.
In summary, while the costs for accommodating pets might be a bit steep, the welcoming environment, helpful staff and pleasant surroundings make Holiday Inn Express Cardiff Bay a great choice for those traveling with dogs.
No, Holiday Inn Express Cardiff Bay by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Cardiff Bay by IHG.
Yes, Holiday Inn Express Cardiff Bay by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Cardiff Bay by IHG.
No, Holiday Inn Express Cardiff Bay by IHG doesn't have a gym.
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