Novotel Milano Malpensa Aeroporto
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Summary of reviewsNovotel Milano Malpensa Aeroporto provides a practical and comfortable stay, particularly beneficial for travelers looking for easy access to Milan's Malpensa Airport. The hotel's strategic location, a mere 7 to 15 minutes by car from the airport, is ideal for those with late arrivals or early departures. It offers an efficient shuttle service, smooth check-in and check-out processes and a peaceful neighborhood, making it ideal for families and business travelers alike.
Breakfast at the hotel is generally well-received, praised for its variety, quality and the availability of gluten-free options. The breakfast setup is clean and well-organized, although there are occasional criticisms regarding the quality and variety of hot items and the service during peak times. Meanwhile, dinner reviews are mixed with some guests appreciating the quality of the food and attentive staff, while others found the food overpriced and the service inconsistent.
The rooms at Novotel Milano Malpensa Aeroporto are often described as clean, spacious and equipped with modern amenities, providing a quiet and cozy environment. However, some guests note that certain rooms are outdated and in need of renovation. Despite this, the overall room cleanliness and the friendly reception staff contribute positively to the guest experience.
The hotel's cleanliness, both in rooms and public areas like the pool and gym, is generally well-regarded, though there are minor lapses occasionally reported. The staff's friendliness and professionalism are frequently highlighted with particular mentions of exceptional service by certain employees.
Wi-Fi at the hotel is largely reliable and fast, although some guests have experienced intermittent connectivity issues. The gym is noted for its modern equipment but occasionally suffers from maintenance issues. The outdoor pool is popular for its pleasant and clean environment, despite occasional closures and maintenance needs.
Parking at the hotel is ample and convenient with guests appreciating the availability of both short-term and long-term free parking options. The efficient shuttle service to the airport further enhances overall convenience.
Families find the hotel particularly accommodating with features like clean family rooms, friendly staff and dedicated play areas for children. Despite some concerns about room sizes and comfort, the hotel provides a welcoming environment for both adults and children, ensuring a pleasant stay.
In summary, Novotel Milano Malpensa Aeroporto stands out as a practical choice for travelers, offering a combination of cleanliness, convenience and family-friendly amenities, although some areas could benefit from improvements.
Categories
Breakfast at the hotel is generally well-received, praised for its variety, quality and the availability of gluten-free options. The breakfast setup is clean and well-organized, although there are occasional criticisms regarding the quality and variety of hot items and the service during peak times. Meanwhile, dinner reviews are mixed with some guests appreciating the quality of the food and attentive staff, while others found the food overpriced and the service inconsistent.
The rooms at Novotel Milano Malpensa Aeroporto are often described as clean, spacious and equipped with modern amenities, providing a quiet and cozy environment. However, some guests note that certain rooms are outdated and in need of renovation. Despite this, the overall room cleanliness and the friendly reception staff contribute positively to the guest experience.
The hotel's cleanliness, both in rooms and public areas like the pool and gym, is generally well-regarded, though there are minor lapses occasionally reported. The staff's friendliness and professionalism are frequently highlighted with particular mentions of exceptional service by certain employees.
Wi-Fi at the hotel is largely reliable and fast, although some guests have experienced intermittent connectivity issues. The gym is noted for its modern equipment but occasionally suffers from maintenance issues. The outdoor pool is popular for its pleasant and clean environment, despite occasional closures and maintenance needs.
Parking at the hotel is ample and convenient with guests appreciating the availability of both short-term and long-term free parking options. The efficient shuttle service to the airport further enhances overall convenience.
Families find the hotel particularly accommodating with features like clean family rooms, friendly staff and dedicated play areas for children. Despite some concerns about room sizes and comfort, the hotel provides a welcoming environment for both adults and children, ensuring a pleasant stay.
In summary, Novotel Milano Malpensa Aeroporto stands out as a practical choice for travelers, offering a combination of cleanliness, convenience and family-friendly amenities, although some areas could benefit from improvements.
Business Hotel
This hotel is located near the airport. Novotel is known to cater to business travellers.
4-Star Hotel
This airport hotel offers convenience for travelers with comfortable accommodations and easy access to the airport. It provides a range of services for a smooth stay.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
About Novotel Milano Malpensa Aeroporto
License: 012032-ALB-00002, IT012032A1IUB9BVXQ
Guest Reviews
Location
Guests appreciate the efficient shuttle service, even though it comes at an additional cost and highlight the ease of arranging transfers. The hotel is praised for its clean and modern facilities, offering a comfortable overnight stay without the hassle of city traffic. Despite being somewhat remote with limited dining options within walking distance, the on-site amenities and the peaceful neighborhood compensate for the isolation.
For those looking to relax before a long flight, the hotel boasts features such as cleanliness, comfortable rooms and a reliable check-in and check-out process. While it may not be the best option for exploring Milan city center, it provides an optimal location for quick layovers and convenient access for outbound or inbound flights at Malpensa. All in all, Novotel Milano Malpensa Aeroporto stands out as a practical and comfortable stay for airport travelers.
Breakfast
However, there are also remarks indicating that the breakfast could benefit from improvements in quality and variety. Some guests felt that the hot selections were limited and there were complaints about watery eggs, hard croissants and poor coffee. The breakfast service at peak times also seemed to overwhelm the staff, resulting in delays in clearing tables and restocking food items. Some reviews mentioned that the breakfast setup isn’t convenient and Covid-19 restrictions have impacted the usual buffet experience.
Despite some negative comments, the overarching sentiment remains positive with many guests recounting enjoyable morning meals that added value to their stay. Breakfast at Novotel Milano Malpensa Aeroporto stands out for its abundance, taste and quality, although it leaves some room for enhancements in specific areas.
Dinner
While there are positive remarks about the restaurant’s good cuisine and wide selection of dishes, there are notable criticisms as well. Some guests felt the food was overpriced and not fresh with particular complaints about the pizzas being soggy and overdone. The clam pasta was described as overly salty by some. Service in the restaurant can be inconsistent with several reviews mentioning long wait times and a lack of service at times.
Despite mixed reviews on food quality and pricing, the restaurant's convenience for travelers, especially those with early morning flights, is appreciated. However, the restaurant’s ambiance was referred to as unattractive by some guests. Overall, while the food and service can be hit or miss, the convenience and selection make it a viable option for many travelers.
Rooms
The bathrooms receive positive mentions for their cleanliness and the availability of both bathtubs and separate showers. Guests find the rooms generally comfortable and the air conditioning is noted as being functional in many cases, making for a pleasant stay.
However, there are considerable downsides as well. Many reviews highlight that some rooms are outdated and in need of renovation. Issues such as dirty carpets, worn-out linens and malfunctioning facilities like blocked showers and non-working AC units have been reported. Additionally, some guests found their rooms to be too small and not well-suited for families or larger groups with mentions of rooms being cramped and occasionally suffering from stale air.
Despite these drawbacks, the positive aspects of the hotel's room maintenance and the helpful reception team make it a viable option for travelers who need a convenient spot close to the airport. Frequent praise for the reception staff suggests that good customer service is a highlight of the stay.
In summary, Novotel Milano Malpensa Aeroporto delivers a range of room experiences, excelling in cleanliness and comfort for many, but needing improvements in room updates and better maintenance for others.
Beds
While the beds themselves were often described in positive terms like "very comfortable" and "excellent," there were occasional complaints about discomfort, including hard mattresses and even bed bugs in some cases. The room setups occasionally led to beds being positioned awkwardly, such as being too close to each other or attached to bathroom doors. Despite these inconsistencies, the primary beds were often highlighted as a strong point for a restful stay at the hotel.
Cleanliness
However, some reviews highlight inconsistencies in housekeeping standards. A few guests have noted issues such as dust, dirty carpets and occasional insect problems. Specific complaints about the bathrooms include mold and maintenance issues, such as broken fixtures and unpleasant odors. These reviews indicate that while the general cleanliness of the hotel is commendable, there are sporadic lapses that could benefit from more attention to detail.
Overall, the hotel is well-regarded for its clean and modern structure, but there's room for improvement, particularly in maintaining consistent cleanliness across all rooms and facilities.
Staff
Though predominantly positive, a few reviews indicated inconsistencies in staff behavior with instances of rudeness and unprofessionalism cited, particularly in the restaurant. Despite these occasional lapses, the majority of guests reported a generally courteous and accommodating experience, emphasizing that friendly interactions significantly enhanced their stay.
In summary, while there are areas for improvement, the staff at Novotel Milano Malpensa Aeroporto's dedication to creating a welcoming environment is apparent with many guests appreciating their kindness and readiness to assist.
Wi-Fi
However, the Wi-Fi service has had its issues. Some guests experienced weak, unstable and even intermittent connections, while others mentioned periods of no Wi-Fi at all. A subset of reviews indicated that Wi-Fi availability was limited to the rooms and there were instances where the internet service stopped entirely.
Additionally, an aspect to consider is the need for guests to renew their internet vouchers every 24 hours at the reception, which could be seen as a minor inconvenience. Overall, while the Wi-Fi at Novotel Milano Malpensa Aeroporto often meets guest expectations with good speed and reliability, there are sporadic lapses in connectivity that the hotel might want to address.
Gym
Pool
However, some feedback points to occasional issues, such as the water being too cold or the pool requiring more rigorous cleaning. There were also instances where the pool was closed during guests' stays, leading to disappointment. Despite its relatively small size, the pool is generally considered a nice feature of the hotel with some noting it could benefit from more exposure to the sun, as it tends to be shaded in the afternoon.
Overall, the pool at Novotel Milano Malpensa Aeroporto is well-regarded and adds value to the hotel experience, though accessibility and maintenance could see improvements for an enhanced guest experience.
Parking
The on-site parking is often described as sufficient, very good and even excellent. Guests appreciate the ease of parking and mentioned that it is included in the room rate, adding extra value to their stay. For those requiring extended parking, packages allowing vehicles to remain in the garage for a fee were also noted as a beneficial service.
Though some comments were made about paid and chargeable shuttle services, the efficient and good shuttle transfers to the airport enhance the convenience for guests. There were minor remarks on water leaks and dirt in the underground parking, but overall, the hotel's parking facilities are considered clean and well-maintained.
Family
The accommodations are described as clean and suitable for families of four, often featuring a big bed and a sofa. However, some reviews noted the family rooms to be on the smaller side with certain guests finding the sofa beds uncomfortable for their children. There is also a mention of the availability of cots for young children at no extra charge, adding convenience for families traveling with little ones.
The hotel offers several features that cater specifically to children, such as dedicated play areas and evening activities, which keep the younger guests entertained. The breakfast was particularly favored by kids, making mornings easier for families. Despite some mentions of missing playgrounds and small room sizes, the overall sentiment suggests that the hotel makes a commendable effort to ensure a family-friendly experience.
Additional benefits include free child stays, free parking and thoughtful amenities like glass milk for toddlers, although at a notable cost. The onsite pizzeria and the swimming pool are also appreciated by families for their added convenience and enjoyment.
In summary, Novotel Milano Malpensa Aeroporto stands out as a well-maintained and welcoming place for families, offering a variety of facilities and activities that make it an ideal spot for a family stay. While there are minor areas for improvement, the positive aspects make it a strong recommendation for family travelers.
4 Star
However, several reviews indicated that the hotel falls short of typical four-star standards. Some guests felt the amenities were inadequate and the overall quality didn't match what one would expect from a hotel of this rating. The maintenance of the property has also been a point of contention with suggestions that improvements are needed to truly meet four-star criteria.
The shuttle service was another area of concern with multiple reviewers expressing that it should be complimentary rather than an additional charge. Room size, particularly the quadruple rooms, was noted as being too small for the expected standard.
In summary, while the Novotel Milano Malpensa Aeroporto offers a reasonable experience for the price and maintains a clean, welcoming atmosphere, it appears to fall short of four-star expectations in several respects, particularly in terms of amenities and overall maintenance.
Business
While the pool is modest, it is considered sufficient given the hotel’s focus on business guests. Additionally, the hotel is appreciated for its good location, making it convenient for those with early morning flights. The shuttle service to the airport, although previously free, now comes at a higher cost, which some guests feel is on par with taxi fares. However, the hotel still receives praise for being a value proposition for business stays, catering well to the needs of business travelers.
WiFi in the rooms, while functional, has room for improvement. Overall, Novotel Milano Malpensa Aeroporto offers the key amenities and convenience necessary to support the business traveler’s agenda, making it a reliable choice for those in town for corporate purposes.
Accessible
However, there are mentions of areas that could use improvement. While generally accessible, some facilities might benefit from enhancements and specific issues like defective amenities in the bathroom and the absence of concierge services to assist with luggage were noted. Despite these minor drawbacks, the overall accessibility of the hotel is positively reviewed, making it a reasonable option for an airport layover and a comfortable stay for everyone.
Outdoor Pool
However, there are occasional mentions of the water being too cold and the pool depth being somewhat deep for some guests. Despite this, the pool often remains uncrowded, making for a pleasant and unhurried visit. Some reviews did point out moments when the pool was not in ideal condition or was not operational. Still, the overall sentiment reflects a positive impression with many guests finding the outdoor pool a great addition to their stay at the hotel.
Dog Friendly
Yes, Novotel Milano Malpensa Aeroporto has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Milano Malpensa Aeroporto.
Yes, Novotel Milano Malpensa Aeroporto welcomes dogs.
Yes, parking facilities are available at Novotel Milano Malpensa Aeroporto.
Yes, Novotel Milano Malpensa Aeroporto has a gym.
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