Mercure Carcassonne La Cité
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Summary of reviewsMercure Carcassonne La Cité enjoys widespread acclaim for its strategic and picturesque location, offering guests seamless access to Carcassonne's famous castle and medieval city, all within a short walk. The hotel places guests in a quiet neighborhood close to the city center, providing both tranquility and convenience. The accessible parking options, including secure and free on-site parking, add to the overall ease of stay, making it particularly attractive for travelers arriving by car.
The breakfast offerings consistently earn high praises for their variety and quality, featuring a wide selection of ingredients, including eggs, pastries and fresh juices. Despite a few critiques about the price and abundance, most guests find the breakfast experience satisfying and of excellent standard. Dinner at the on-site restaurant also receives positive feedback for tasty dishes and a pleasant ambiance, even though some diners noted occasional issues with the menu and service.
Rooms at the hotel are generally appreciated for their spaciousness, modern decor and cleanliness. Guests enjoy the comfortable and well-maintained accommodations with some rooms providing charming views of the castle or direct garden access. Minor criticisms include occasional small room sizes and the need for better soundproofing, yet the overall sentiment remains positive, highlighting a cozy and welcoming atmosphere.
Cleanliness stands out as a significant strength of Mercure Carcassonne La Cité. Guests frequently commend the hotel for its spotless rooms and well-kept common areas. The attentive and friendly staff contribute to an enjoyable stay, offering professional and helpful service across the board.
Complimentary wifi is another appreciated feature with most guests finding it reliable and sufficient for their needs. The pool area, although sometimes described as small, is well-maintained and praised for its serene setting and clean facilities, adding an extra layer of relaxation to guests' visits.
Family travelers find the hotel particularly accommodating with spacious family rooms and child-friendly amenities. The close proximity to the castle and the welcoming staff make it a popular choice for family trips. Beds receive high marks for comfort, further enhancing the overall restful experience.
Though some reviews question whether the hotel fully meets a four-star standard, the general assessment of Mercure Carcassonne La Cité is largely positive. The combination of excellent location, attentive service and comfortable amenities makes it a compelling option for visitors to Carcassonne.
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The breakfast offerings consistently earn high praises for their variety and quality, featuring a wide selection of ingredients, including eggs, pastries and fresh juices. Despite a few critiques about the price and abundance, most guests find the breakfast experience satisfying and of excellent standard. Dinner at the on-site restaurant also receives positive feedback for tasty dishes and a pleasant ambiance, even though some diners noted occasional issues with the menu and service.
Rooms at the hotel are generally appreciated for their spaciousness, modern decor and cleanliness. Guests enjoy the comfortable and well-maintained accommodations with some rooms providing charming views of the castle or direct garden access. Minor criticisms include occasional small room sizes and the need for better soundproofing, yet the overall sentiment remains positive, highlighting a cozy and welcoming atmosphere.
Cleanliness stands out as a significant strength of Mercure Carcassonne La Cité. Guests frequently commend the hotel for its spotless rooms and well-kept common areas. The attentive and friendly staff contribute to an enjoyable stay, offering professional and helpful service across the board.
Complimentary wifi is another appreciated feature with most guests finding it reliable and sufficient for their needs. The pool area, although sometimes described as small, is well-maintained and praised for its serene setting and clean facilities, adding an extra layer of relaxation to guests' visits.
Family travelers find the hotel particularly accommodating with spacious family rooms and child-friendly amenities. The close proximity to the castle and the welcoming staff make it a popular choice for family trips. Beds receive high marks for comfort, further enhancing the overall restful experience.
Though some reviews question whether the hotel fully meets a four-star standard, the general assessment of Mercure Carcassonne La Cité is largely positive. The combination of excellent location, attentive service and comfortable amenities makes it a compelling option for visitors to Carcassonne.
Family Friendly Hotel
This hotel is well-situated for exploring Carcassonne. While specific family amenities aren't detailed, the Mercure brand often caters to families.
Dog Friendly Hotel
This hotel is listed as pet-friendly and is well-situated. This ensures convenience for guests exploring the city with their pets.
Hotel with Swimming Pool
This 4-star hotel offers a pool and is located near the medieval city. It provides comfortable accommodations and easy access to local attractions.
Outdoor Pool
Business Hotel
Located a 5-minute walk from the Medieval City, this hotel offers meeting rooms and a warm, refined decor suitable for seminars and business trips. It features a tree-filled terrace and a restaurant.
Hotel with Parking
This hotel features a free, enclosed, private car park, ensuring security and ease of parking. It is also conveniently located a short walk from the Medieval City.
EV charging stations
Accessible Hotel
The Mercure hotel offers accessible rooms and is dedicated to offering a unique experience to as many people as possible. It also offers adapted bathrooms and other amenities to ensure accessibility.
Hotel with EV Charging Stations
This hotel is listed as providing EV charging stations. While specific details are not available, its presence in the list suggests it caters to electric vehicle owners.
4-Star Hotel
This 4-star hotel is located near the medieval city, offering convenient access to historical sites. It provides comfortable rooms and excellent service, making it a great base for exploring Carcassonne.
Hotel with Outdoor Pool
Guest Reviews
The reviews of Mercure Carcassonne La Cité emphasize its prime location as a standout feature. The hotel is consistently noted for being very close to the castle and the medieval city with numerous mentions of it being only a 5 to 10-minute walk from these attractions. Guests describe its proximity as ideal for exploring the old town, making it exceptionally convenient for sightseeing and easy access to Carcassonne's historic sites. Additionally, the hotel benefits from being in a quiet area while still being near the city center, offering tranquility without sacrificing accessibility.
Parking is frequently highlighted as being convenient, which is a significant plus for guests traveling by car. The hotel's easy accessibility from the motorway adds to its appeal for those driving in. Guests appreciate the hotel's scenic surroundings and charming traditional French style, complemented by facilities like a pool and a beautiful garden.
The location is celebrated not only for its convenience but also for the beautiful views it offers with some rooms providing lovely vistas of the castle. Overall, the Mercure Carcassonne La Cité is praised for its strategic placement, making it a perfect base for those looking to explore both the medieval city and the newer parts of Carcassonne.
Mercure Carcassonne La Cité receives high praise for its breakfast offerings, frequently described as very good, great and even excellent by numerous reviewers. Guests note the breakfast as being varied with a wide selection of ingredients that include high-quality products. The buffet format is often highlighted for its completeness and the availability of items like eggs, bacon, pastries, fresh juices and quality coffee. Special mentions include the water management system with dispensers and glass bottles and the addition of Nespresso machines in the rooms which have been a hit with many visitors.
However, there are some mixed feelings about the breakfast. Some guests feel it could be more abundant for its price and a few mentioned a lack of vegetables and fruits. Others describe it as adequate but not exceptional with occasional comments on profitability not matching the standard. Despite small criticisms such as limited choices and crowded buffet areas, the overwhelming sentiment points to a positive experience, making it a well-regarded aspect of their stay at the hotel.
The restaurant at Mercure Carcassonne La Cité offers a varied dining experience with many guests praising the quality and taste of the food. Dinner options are generally well-regarded with several reviewers highlighting the delicious dishes and beautifully presented meals. The evening meals are considered excellent value for money, featuring tasty and satisfying cuisine. Some guests particularly enjoyed the cheese platters and mixed salads.
The atmosphere in the dining room is pleasant, contributing to an enjoyable dining experience for many. The convenience of having an on-site restaurant is appreciated with some diners noting that it's easily accessible from the motorway and offers breathtaking views of Carcassonne's historic towers.
However, not all reviews were positive. Some guests found the dinner menu a bit strange and the food occasionally mediocre or cold. Service issues were also mentioned, such as long waiting times for dishes and a lack of responsiveness from staff. Additionally, there were mixed reviews about the value for money and the overall dining experience not living up to four-star standards.
Overall, the majority of reviewers enjoyed their meals, describing them as very good or excellent with a few finding the dining experience lacking.
Mercure Carcassonne La Cité boasts predominantly positive guest reviews highlighting the spaciousness, cleanliness and comfort of its rooms. Guests frequently commend the modern, tasteful and chic decor with renovated rooms featuring elegance and fresh furnishing. Many rooms offer ample space, allowing for comfort whether staying alone or with family. Some even provide delightful views of the castle or direct access to gardens and pools, adding to the overall experience.
The hotel ensures cosiness and quietness with rooms designed to be functional and well-equipped. Guests also appreciate the cleanliness of the accommodations, noting the impeccable maintenance and understated, chic decoration.
However, some reviews suggest a few drawbacks. Certain rooms, especially the standard ones, are noted to be smaller and sometimes outdated with calls for renovation in some parts. A few guests mentioned issues such as dim lighting, air-conditioning difficulties and the occasional need for better soundproofing. Despite these points, the overall feedback remains positive, affirming that the rooms of Mercure Carcassonne La Cité provide a comfortable and welcoming stay with modern conveniences and a pleasing atmosphere.
Nestled within the charming locale, Mercure Carcassonne La Cité offers a restful retreat for its guests with the beds being a standout feature according to numerous reviews. The general consensus highlights the high quality and comfort of the bedding, significantly contributing to a pleasant stay. Guests consistently noted that the beds are very comfortable, often describing them as super comfortable. The spacious rooms also add to the overall relaxing and cozy atmosphere with commendations for their cleanliness and tidiness.
While the majority praised the comfortable beds, there were occasional mentions of the beds being on the smaller side. Besides this minor point, the excellence of the bedding was frequently emphasized with terms like top quality and excellent bedding coming up repeatedly.
Despite a few isolated accounts of discomfort, the prevailing sentiment reveals a high satisfaction with the beds in terms of comfort and quality, making Mercure Carcassonne La Cité an appealing choice for a restful night's sleep.
The Mercure Carcassonne La Cité receives glowing reviews for its exceptional cleanliness, which is a common highlight among guests. The rooms are frequently described as very clean, spacious, comfortable and well-maintained, living up to high standards of hygiene. The hotel itself is noted for being spotless with clean and tidy facilities that include meticulously kept gardens and pool areas.
Visitors appreciate the impeccable neatness of both the rooms and communal areas, often mentioning that everything is well-organized and in excellent condition. The cleaning staff are praised for their agreeable nature and diligent efforts in maintaining this level of cleanliness. Health protocols and cleanliness standards are rigorously respected, adding to the overall sense of safety and comfort.
Despite the overwhelmingly positive feedback, some reviews note minor issues like dusty carpets, mold in bathroom joints and occasional lapses in detailed cleaning. However, these instances seem to be exceptions rather than the rule. Overall, the consistent emphasis on cleanliness suggests that the Mercure Carcassonne La Cité is a solid choice for those prioritizing hygiene and a comfortable stay.
The staff at Mercure Carcassonne La Cité are consistently praised for their friendliness, professionalism and attentiveness. From the reception to the restaurant, guests are warmly welcomed and made to feel at home. The team is noted for being polite, helpful and considerate, always ready to assist with a smile. The breakfast service receives particular commendations for its quality and the helpfulness of the staff. Multilingual abilities, particularly in Spanish, further enhance the guest experience. The overall atmosphere is described as welcoming and pleasant with staff going the extra mile to ensure efficient and prompt service. Cleanliness and attention to detail are also highlighted, contributing to an exemplary level of customer service.
In the heart of Carcassonne, the Mercure Carcassonne La Cité hotel offers commendable wifi services throughout the premises. Guests have often highlighted the reliable internet connection, mentioning that it is stable and works well in all areas of the hotel. The wifi setup is straightforward and connections are generally maintained without issues. Basic, free wifi is included with the stay, which is both convenient and sufficient for typical usage needs. Despite a few mentions of wifi being absent or not working properly, the majority of the feedback leans towards a positive experience, describing the wifi as very good and adequate for most activities. Whether planning for business tasks or simply staying connected, guests can expect an acceptable and well-arranged internet service during their visit.
Mercure Carcassonne La Cité features a pool that consistently receives high praise from guests for its cleanliness and overall pleasant atmosphere. The pool is clearly well-maintained with clean changing rooms and enough sunbeds and shade to ensure comfort for all visitors. The poolside ambience is noted to be excellent and there is even a poolside bar to enhance the experience. While some mention the pool area as a bit small, others describe it as large and fabulous, especially when considering the surrounding gardens which add a touch of serenity.
The pool is operational from June 1st and is heated, making it a more comfortable option for guests. However, there are seasonal closures and occasional accessibility issues. Despite these minor drawbacks, guests frequently highlight the pool as a wonderful addition to their stay, contributing to a relaxing and enjoyable hotel experience.
The garden setting surrounding the pool adds to its appeal, creating a peaceful environment for relaxation. On very hot days, guests find the pool to be especially inviting. Overall, the pool at Mercure Carcassonne La Cité stands out as a key feature that enhances the guest experience, offering a blend of tranquility, cleanliness and comfort.
Mercure Carcassonne La Cité offers an impressive range of parking options that consistently receive positive feedback from guests. Featuring secure and private parking areas, the hotel ensures that vehicles are safe during the stay. The convenience of free onsite parking is a notable benefit with ample parking spaces available for cars and motorcycles alike. Guests appreciate the large and spacious parking lot, which accommodates vehicles without height restrictions and includes easy access.
The availability of parking directly in front of the hotel is frequently praised, particularly for its security features. The enclosed courtyard offers additional good parking options, further enhancing the sense of safety. The hotel’s parking is not only free but also convenient for visitors looking to explore nearby attractions, such as the castle. Overall, the inclusion of parking in the room rate is seen as a significant advantage, contributing to a hassle-free stay. Despite occasional mentions of limited spots, guests generally find the parking facilities excellent and very satisfactory.
Mercure Carcassonne La Cité offers convenient amenities for electric vehicle owners with multiple EV charging stations available on-site. Guests have found the electric vehicle charging stations to be highly effective. The presence of dedicated parking spaces for charging adds to the convenience, ensuring guests can recharge their vehicles with ease. However, it is important to note that some guests have mentioned the charges for using the EV charging stations as being quite high.
Mercure Carcassonne La Cité stands out as an ideal destination for families visiting La Cité Carcassonne. Its family-friendly atmosphere is complemented by spacious family rooms that offer both comfort and ample space, making it an excellent choice for those traveling with children. The hotel provides a welcoming environment with very family-friendly staff, ensuring a pleasant stay for guests of all ages.
Families will appreciate the hotel's thoughtful amenities, including a children's breakfast and the option for an extra trundle bed. The cozy areas within the hotel are perfect for relaxing downtime. The proximity to the castle is particularly beneficial for those with young children, offering easy access to explore the historic site.
The added bonus of a pool provides a great opportunity for children to have fun and take a break from sightseeing. Overall, Mercure Carcassonne La Cité promises a clean and comfortable stay with excellent facilities that cater to the needs of families, making it a highly recommended option for a family trip.
Mercure Carcassonne La Cité receives mixed feedback regarding its four-star rating. While some guests believe the hotel deserves its four-star status, many others find it falls short of the expected standard. The quality of facilities and services is often questioned with some comparing it to a boarding house rather than a luxurious establishment. The condition of the rooms, particularly cramped spaces and moldy bathroom doors, detracts from the hotel's rating, alongside outdated equipment and the lack of basic amenities like refrigerators.
Service quality also varies; while some guests commend the service as being worthy of a four-star hotel, others find the restaurant staff unprofessional and the management lacking efficiency in the dining area. The food service and breakfast offerings do not consistently meet four-star expectations with several reviews suggesting they are overpriced and not up to standard.
Despite these criticisms, positive remarks highlight compliance with Mercure standards and note that in some aspects, the comfort and service level align with a four-star hotel. Overall, opinions differ significantly, but common concerns about maintenance, service consistency and amenities suggest some areas need improvement to meet the expectations tied to its four-star rating.
Mercure Carcassonne La Cité offers a centrally located stay suitable for business travelers, featuring comfortable rooms at a reasonable price point. The staff's ability to speak multiple languages enhances communication and convenience for international guests. The hotel provides business-friendly amenities and services, making it a good option for work-related trips. However, it appears that some areas, such as business services, could benefit from further improvement to better cater to professional needs. Despite some areas needing enhancement, it remains a decent choice for those traveling on business.
Mercure Carcassonne La Cité receives commendable remarks regarding its accessibility for guests with disabilities. The hotel's location allows for quick and easy access to the historical citadel and is conveniently accessible from the motorway. Positive feedback highlights the accessible amenities and accessible parking, making the stay comfortable for those with limited mobility. Wide corridors and elevators simplify movement throughout the property and helpful staff are available to assist when needed. The facility features a handicap ramp and barrier-free pathways.
Rooms designed to European standards for partial accessibility are mentioned with special mention of the PMR Room crafted for warm wheelchair use. Some areas of the hotel, however, are noted to be in need of renovation to enhance the overall experience. The hotel continues to maintain properly designed wheelchair-accessible spaces, despite its age. Overall, Mercure Carcassonne La Cité proves to be a suitable and accommodating choice for guests with disabilities, balancing accessibility with the charm of its historical location.
The Mercure Carcassonne La Cité boasts a delightful outdoor pool, which guests repeatedly highlight in their reviews as a key feature of the hotel. The pool area, encapsulated by a lovely garden and a pleasant terrace, provides a serene escape for visitors seeking relaxation. Described as beautiful and fabulous, the outdoor pool offers a refreshing dip to cool off during warmer days. The direct access from some rooms enhances the convenience for guests. While there are moments when the pool may not be available due to weather conditions, its presence is generally well-appreciated and adds significant appeal to the hotel’s amenities.
Mercure Carcassonne La Cité comes highly recommended for travelers with pets, providing an ideal base for exploring Carcassonne and the surrounding villages. The hotel offers a welcoming environment for dogs, where they can stay without incurring an extra charge, especially for small and well-behaved pets. Guests have praised the hotel for being accommodating with staff displaying great attitudes towards pets. The establishment provides pet-friendly amenities such as cushions and bowls on request. Dining with pets is also possible, allowing guests to enjoy breakfast in the dining room together with their furry friends. The hotel's pet-friendly policy ensures that dogs feel accepted and well-received during their stay.
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Location
Parking is frequently highlighted as being convenient, which is a significant plus for guests traveling by car. The hotel's easy accessibility from the motorway adds to its appeal for those driving in. Guests appreciate the hotel's scenic surroundings and charming traditional French style, complemented by facilities like a pool and a beautiful garden.
The location is celebrated not only for its convenience but also for the beautiful views it offers with some rooms providing lovely vistas of the castle. Overall, the Mercure Carcassonne La Cité is praised for its strategic placement, making it a perfect base for those looking to explore both the medieval city and the newer parts of Carcassonne.
Breakfast
However, there are some mixed feelings about the breakfast. Some guests feel it could be more abundant for its price and a few mentioned a lack of vegetables and fruits. Others describe it as adequate but not exceptional with occasional comments on profitability not matching the standard. Despite small criticisms such as limited choices and crowded buffet areas, the overwhelming sentiment points to a positive experience, making it a well-regarded aspect of their stay at the hotel.
Dinner
The atmosphere in the dining room is pleasant, contributing to an enjoyable dining experience for many. The convenience of having an on-site restaurant is appreciated with some diners noting that it's easily accessible from the motorway and offers breathtaking views of Carcassonne's historic towers.
However, not all reviews were positive. Some guests found the dinner menu a bit strange and the food occasionally mediocre or cold. Service issues were also mentioned, such as long waiting times for dishes and a lack of responsiveness from staff. Additionally, there were mixed reviews about the value for money and the overall dining experience not living up to four-star standards.
Overall, the majority of reviewers enjoyed their meals, describing them as very good or excellent with a few finding the dining experience lacking.
Rooms
The hotel ensures cosiness and quietness with rooms designed to be functional and well-equipped. Guests also appreciate the cleanliness of the accommodations, noting the impeccable maintenance and understated, chic decoration.
However, some reviews suggest a few drawbacks. Certain rooms, especially the standard ones, are noted to be smaller and sometimes outdated with calls for renovation in some parts. A few guests mentioned issues such as dim lighting, air-conditioning difficulties and the occasional need for better soundproofing. Despite these points, the overall feedback remains positive, affirming that the rooms of Mercure Carcassonne La Cité provide a comfortable and welcoming stay with modern conveniences and a pleasing atmosphere.
Beds
While the majority praised the comfortable beds, there were occasional mentions of the beds being on the smaller side. Besides this minor point, the excellence of the bedding was frequently emphasized with terms like top quality and excellent bedding coming up repeatedly.
Despite a few isolated accounts of discomfort, the prevailing sentiment reveals a high satisfaction with the beds in terms of comfort and quality, making Mercure Carcassonne La Cité an appealing choice for a restful night's sleep.
Cleanliness
Visitors appreciate the impeccable neatness of both the rooms and communal areas, often mentioning that everything is well-organized and in excellent condition. The cleaning staff are praised for their agreeable nature and diligent efforts in maintaining this level of cleanliness. Health protocols and cleanliness standards are rigorously respected, adding to the overall sense of safety and comfort.
Despite the overwhelmingly positive feedback, some reviews note minor issues like dusty carpets, mold in bathroom joints and occasional lapses in detailed cleaning. However, these instances seem to be exceptions rather than the rule. Overall, the consistent emphasis on cleanliness suggests that the Mercure Carcassonne La Cité is a solid choice for those prioritizing hygiene and a comfortable stay.
Staff
Wi-Fi
Pool
The pool is operational from June 1st and is heated, making it a more comfortable option for guests. However, there are seasonal closures and occasional accessibility issues. Despite these minor drawbacks, guests frequently highlight the pool as a wonderful addition to their stay, contributing to a relaxing and enjoyable hotel experience.
The garden setting surrounding the pool adds to its appeal, creating a peaceful environment for relaxation. On very hot days, guests find the pool to be especially inviting. Overall, the pool at Mercure Carcassonne La Cité stands out as a key feature that enhances the guest experience, offering a blend of tranquility, cleanliness and comfort.
Parking
The availability of parking directly in front of the hotel is frequently praised, particularly for its security features. The enclosed courtyard offers additional good parking options, further enhancing the sense of safety. The hotel’s parking is not only free but also convenient for visitors looking to explore nearby attractions, such as the castle. Overall, the inclusion of parking in the room rate is seen as a significant advantage, contributing to a hassle-free stay. Despite occasional mentions of limited spots, guests generally find the parking facilities excellent and very satisfactory.
EV charging stations
Family
Families will appreciate the hotel's thoughtful amenities, including a children's breakfast and the option for an extra trundle bed. The cozy areas within the hotel are perfect for relaxing downtime. The proximity to the castle is particularly beneficial for those with young children, offering easy access to explore the historic site.
The added bonus of a pool provides a great opportunity for children to have fun and take a break from sightseeing. Overall, Mercure Carcassonne La Cité promises a clean and comfortable stay with excellent facilities that cater to the needs of families, making it a highly recommended option for a family trip.
4 Star
Service quality also varies; while some guests commend the service as being worthy of a four-star hotel, others find the restaurant staff unprofessional and the management lacking efficiency in the dining area. The food service and breakfast offerings do not consistently meet four-star expectations with several reviews suggesting they are overpriced and not up to standard.
Despite these criticisms, positive remarks highlight compliance with Mercure standards and note that in some aspects, the comfort and service level align with a four-star hotel. Overall, opinions differ significantly, but common concerns about maintenance, service consistency and amenities suggest some areas need improvement to meet the expectations tied to its four-star rating.
Business
Accessible
Rooms designed to European standards for partial accessibility are mentioned with special mention of the PMR Room crafted for warm wheelchair use. Some areas of the hotel, however, are noted to be in need of renovation to enhance the overall experience. The hotel continues to maintain properly designed wheelchair-accessible spaces, despite its age. Overall, Mercure Carcassonne La Cité proves to be a suitable and accommodating choice for guests with disabilities, balancing accessibility with the charm of its historical location.
Outdoor Pool
Dog Friendly
Yes, Mercure Carcassonne La Cité has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Carcassonne La Cité.
Yes, Mercure Carcassonne La Cité welcomes dogs.
Yes, parking facilities are available at Mercure Carcassonne La Cité.
No, Mercure Carcassonne La Cité doesn't have a gym.
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