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Golden Tulip Caramulo

Caramulo , Av. Dr. Abel Lacerda (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNestled high in the Caramulo mountains, the Golden Tulip Caramulo boasts an exceptional location praised for its stunning views and tranquil surroundings. Guests frequently commend the hotel's beautiful vistas of lush valleys and mountains, describing the setting as both peaceful and relaxing. The strategic positioning offers easy access to local attractions such as the Caramulo Museum and ample parking facilities, balancing convenience with nature.

The dining experience at the hotel shines brightly, particularly the dinner offerings, which receive high marks for quality and presentation. Guests have enjoyed dishes like spiritual cod and lamb with potatoes, often served in a pleasant buffet style. The impeccable staff contributes to a positive dining atmosphere, making it a delightful escape from city life, despite some remarks about the higher cost not always meeting expectations. Breakfast experiences vary with some guests lauding the variety and fresh local products, while others seek more diversity and quality for a 4-star establishment.

Accommodations at the Golden Tulip Caramulo are noted for being spacious and comfortable with many rooms featuring large balconies that offer breathtaking views of the Serra da Estrela mountains. Cleanliness and maintenance, however, are areas of concern. The hotel suffers from humidity, mold and a general lack of upkeep, particularly with carpets and bathrooms needing attention. Despite these issues, the overall comfort, friendly staff and historical charm of the building mitigate these inconveniences.

The hotel's pool facilities receive positive feedback for their potential and charm with guests appreciating the large indoor pool and pleasant outdoor pool atmosphere. Yet, similar to other areas, the pool facilities require better maintenance and refurbishment. The staff's friendliness and attentiveness stand out, consistently praised for their warm and welcoming demeanor, contributing significantly to guests' positive experiences.

While the Wi-Fi and beds receive mixed reviews with issues of weak connectivity and worn-out mattresses respectively, the overall experience is enriched by the serene environment, excellent dining options and the scenic beauty of the location. The Golden Tulip Caramulo holds great potential, but extensive renovations and improvements are needed to fully realize its advertised 4-star standard. Despite its challenges, the picturesque setting and commendable staff ensure it remains a favored spot for those seeking a tranquil and scenic retreat.
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Hotel with Parking

This hotel offers free private parking. It is a 4-star hotel with indoor and outdoor pools, a restaurant, and a fitness center.

Hotel with Indoor Pool

The hotel provides an indoor pool as part of its amenities. Guests can also access a sauna, contributing to the hotel's leisure and wellness offerings.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

4-Star Hotel

Room Types

Standard Triple Room This air-conditioned room has a private bathroom with a hairdryer, desk, safe and satellite TV. It also has a mini-bar and features a view.

Suite This spacious air-conditioned suite has a private bathroom with a hairdryer, mini-bar and also includes satellite TV.

Standard Double Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a wardrobe, a carpeted floor as well as mountain views. The unit has 1 bed.

Standard Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a wardrobe, a carpeted floor as well as mountain views. The unit has 2 beds.

Superior Double Room The spacious double room provides air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Superior Twin Room This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit has 2 beds.

About Golden Tulip Caramulo

License: 1312

Guest Reviews

7.2

Good

Location

Nestled high in the Caramulo mountains, the Golden Tulip Caramulo boasts an excellent location that has been praised for its stunning views and tranquil surroundings. Guests have repeatedly highlighted the premium spot, which offers beautiful vistas of the lush valley and mountains. The hotel's position balances convenience and nature with easy access to local attractions such as the Caramulo Museum and ample parking facilities.

Visitors have enjoyed the peaceful ambiance, describing the area as quiet and relaxing, perfect for those looking to unwind. The location is not only picturesque but also provides fantastic views from the room terraces and common areas. The serene environment, coupled with the friendly and attentive hotel staff, contributes to an overall positive experience.

Though the hotel itself could benefit from maintenance and upgrades, the breathtaking scenery and strategic location remain the standout features that draw guests back. Whether it's the sight of the mountains at dawn or the simple pleasure of a peaceful, accessible setting, the Golden Tulip Caramulo continues to be a favored spot for its remarkable surroundings and unbeatable views.

Breakfast

The breakfast experience at Golden Tulip Caramulo presents a mix of opinions among guests. While some reviewers found the breakfast to be excellent, complete and impressive with a wide variety of fresh local products, others felt it lacked the diversity and quality expected from a 4-star establishment. Many guests appreciated the ample choices and frequent replenishment, praising the quality of bread, honey, butter, coffee and juice. The friendliness and dedication of the staff also received positive mentions, further enhancing the breakfast experience for some.

However, a noticeable portion of reviewers found the breakfast to be only satisfactory or reasonable, suggesting that it did not meet their expectations, especially for the price. A few guests criticized the breakfast for limited options and perceived industrialized quality of some food items with some stating it was below par for a hotel of this caliber. The overall consensus leans towards a generally good experience with room for improvement in variety and consistency to elevate it to the standards expected from a top-tier hotel.

Dinner

Golden Tulip Caramulo offers an excellent dining experience with numerous guests praising the quality and presentation of the food. Many reviews highlight the dinner as being very tasty with stand-out dishes such as spiritual cod and lamb with potatoes. The staff is described as impeccable, contributing to a pleasant dining atmosphere. Guests have remarked on the perfect location and relaxing ambiance, making it an ideal escape from city life.

The dinner, often served buffet-style, provides a variety of options and many found the meals to be well-prepared and homely in taste. Though some reviews noted that the dinner prices can be on the higher side, the quality of food generally received high marks, justifying the cost for most diners. Several guests on a half-board basis appreciated the consistently good quality of the meals.

While most feedback is overwhelmingly positive with descriptors such as excellent and spectacular frequently used, there are occasional remarks about high prices not matching expectations. However, the overall sentiment leans heavily towards a satisfying and delightful dining experience at Golden Tulip Caramulo.

Rooms

Golden Tulip Caramulo is a haven for those seeking spacious and comfortable rooms against the backdrop of stunning views. Many guests highlight the large and well-furnished rooms, often featuring big balconies that provide breathtaking vistas of the Serra da Estrela mountains. Cleanliness is generally praised with both indoor and outdoor pools maintaining high standards.

The hotel's location is a major draw, offering peace for those looking to unwind as well as convenient access to picturesque walking areas. Guests often commend the comfort of the beds and the effective thermal insulation of the rooms, ensuring a pleasant stay.

However, some issues were noted, such as intermittent functioning of outlets, air conditioning problems and minor maintenance needed both in the rooms and common areas. Despite this, the friendly staff and the overall historical charm of the building tend to mitigate these minor inconveniences.

In summary, Golden Tulip Caramulo excels in delivering spacious, comfortable accommodations with excellent views, making it a worthy choice for those visiting the region.

Beds

The beds at the Golden Tulip Caramulo generally receive mixed feedback from guests. Many guests appreciate the comfort of the beds and highlight that they were comfortable with some even mentioning the pillows specifically. However, several guests have noted issues with worn out and uncomfortable mattresses, suggesting that maintenance and improvements are needed. Some reviews indicate that while the beds were relatively comfortable, the comfort level could still be better given the hotel's four-star rating.

Cleanliness

The Golden Tulip Caramulo showcases a comfortable experience but faces significant challenges regarding cleanliness and maintenance. While guests recognize the comfort offered, numerous remarks point to a range of concerns. Many areas within the hotel suffer from humidity, mold and a general lack of upkeep. The carpets, both in the rooms and throughout the hotel, are particularly damaged and dirty, often holding trash and contributing to an overall degraded feel. The bathrooms are a recurring issue with old materials, stained towels and a notable absence of thorough cleaning.

Additionally, the hotel's indoor and outdoor pool areas require better sanitation and updates, as they appear rundown and neglected. Guests also noted musty smells, especially in certain areas like the breakfast room and entrance. Cobwebs and under-cleaned surfaces are frequent complaints, extending to the general circulation areas and the restaurant.

Efforts to renovate and maintain the hotel's facilities are urgently needed. Reviews suggest that addressing these issues could enhance the overall guest experience significantly.

Staff

The staff at Golden Tulip Caramulo come highly praised for their friendliness and attentiveness, being both approachable and professional. Guests frequently commend the consistently warm and welcoming demeanor of the team, highlighting their helpful nature and commitment to ensuring a pleasant stay. Notable mentions go to specific individuals, like the receptionist Inês and nighttime employee Ana, who were particularly outstanding in their service. Despite occasional remarks about disorganization or inexperience, the overall sentiment emphasizes a high level of hospitality with the staff's kindness and effort leaving a lasting positive impression on guests. The staff’s competence and warmth are universally appreciated, making interactions at the hotel enjoyable and memorable.

Wi-Fi

Guests at the Golden Tulip Caramulo have expressed their disappointment with the Wi-Fi services. Many reviews highlight a lack of Wi-Fi availability throughout the premises with some even stating that there was no indication of Wi-Fi being offered at the hotel. The overall internet connection seems to be very weak with reports of difficulty accessing the internet and a poor connection quality everywhere on the property. Some guests mentioned that the Wi-Fi only tends to work better at night and there was a notable absence of Wi-Fi in the rooms, making the experience somewhat frustrating for those relying on a stable connection.

Pool

The Golden Tulip Caramulo offers a range of pool options that generally receive positive feedback from guests. The large indoor pool, described as both spacious and huge, is highlighted for its extended operating hours, staying open until 9 PM. The outdoor pool is also commended for its pleasant atmosphere and mineral-like water, which is ideal for those with chlorine allergies. However, there are consistent remarks about the need for better maintenance and refurbishment with guests pointing out the neglected state of the pool area, including a dirtiness issue that rendered parts of it unusable. Despite a few shortcomings, such as insufficient loungers and a less-than-ideal pool table location, the pool facilities are often praised as wonderful and excellent, contributing to the overall potential and charm of the hotel.

4 Star

The Golden Tulip Caramulo struggles to live up to its 4-star rating with numerous guests expressing disappointment over its outdated facilities and lack of proper maintenance. Many reviews highlight that the hotel's condition has deteriorated to the point where its current state is more befitting of a 2 or 3-star rating. Specifically, guests point out the old and poorly maintained amenities, including bathrooms with ancient faucets and pools in a lamentable state. The outdoor areas also appear to be neglected, contributing to an overall sense of abandonment. While there is recognition of the hotel's potential, the consensus is that it requires substantial renovation work to meet the expected standards of its advertised category.

Yes, Golden Tulip Caramulo has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Golden Tulip Caramulo.

No, Golden Tulip Caramulo doesn't allow dogs.

Yes, parking facilities are available at Golden Tulip Caramulo.

No, Golden Tulip Caramulo doesn't have a gym.

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