The Residences at Crystal Towers
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Summary of reviewsThe Residences at Crystal Towers enjoys overwhelmingly positive feedback, particularly for its exceptional location. Guests appreciate its convenience, being just a short walk from the bustling Canal Walk shopping center and featuring a bridge connecting directly to it. Proximity to major highways and Century City Conference Centre adds to its allure, making it ideal for both leisure and business travelers. The secure environment and beautiful views of the canal, mountains and city skyline further elevate its appeal.
The breakfast at The Residences at Crystal Towers receives mixed reviews. Guests commend the excellent buffet and convenient access to hotel facilities, yet some mention issues such as high costs, limited variety and inadequate guest communication. Nonetheless, those who appreciate a well-prepared breakfast find it to be a notable aspect of their stay.
Dining options are positively highlighted by the presence of the Hussar Grill Restaurant, praised for its outstanding service and food quality. Guests also find convenience in the nearby restaurants. However, room service has drawn complaints regarding responsiveness and food quality, particularly with outsourced delivery and items from the coffee shop restaurant.
Room experiences at The Residences at Crystal Towers are largely positive. Guests frequently commend the modern, spacious designs and self-catering amenities. Stunning views from the rooms and balconies are a constant highlight. Cleanliness is praised, though some guests report issues like worn furniture, thin walls and maintenance problems. Despite these minor drawbacks, the overall room quality is rated highly.
Cleanliness at the residencies is generally reported as excellent with many guests emphasizing neat, modern and well-maintained apartments. Daily housekeeping and fresh towels contribute to this positive perception. However, there are instances where cleanliness has been less than satisfactory with occasional reports of dirty areas and materials needing more meticulous attention.
The staff at The Residences at Crystal Towers is frequently praised for their friendliness and professionalism. Key personnel like Jerry, Tyla, Shabir and Dale receive specific compliments. Efficient check-in and checkout processes, combined with a polite and helpful security team, contribute to a welcoming atmosphere. Although there are occasional notes on the need for better training in some departments, overall guest interactions with the staff are highly favorable.
In terms of connectivity, the WiFi experience is a significant area of complaint. Many guests report poor or nonexistent WiFi connections, issues with invalid passwords and lack of support during outages, particularly during load shedding. The television offerings also fall short of guest expectations due to the absence of smart TV features and limited channel options.
Parking at The Residences at Crystal Towers receives positive feedback for its free, secure and spacious underground facilities, easing guests’ mobility and access. However, some guests suggest improvements in the communication and process related to accessing the parking facilities.
Beds at the property receive mixed reviews. While many guests find the beds comfortable and spacious, others encounter issues with uncomfortable, old and creaky beds. Some guests have noted problems with bed linens and pillows, suggesting a need for better maintenance and housekeeping practices.
The overall four-star status of The Residences at Crystal Towers is validated by its sophisticated atmosphere, modern rooms and excellent value for money. However, inconsistencies such as long elevator wait times, lack of basic amenities and absence of popular streaming services detract slightly from the experience.
Finally, The Residences at Crystal Towers also shines as a romantic getaway spot with guests appreciating the beautiful views, clean and stylish interiors and intimate environment, making it a favored choice for special occasions.
Categories
The breakfast at The Residences at Crystal Towers receives mixed reviews. Guests commend the excellent buffet and convenient access to hotel facilities, yet some mention issues such as high costs, limited variety and inadequate guest communication. Nonetheless, those who appreciate a well-prepared breakfast find it to be a notable aspect of their stay.
Dining options are positively highlighted by the presence of the Hussar Grill Restaurant, praised for its outstanding service and food quality. Guests also find convenience in the nearby restaurants. However, room service has drawn complaints regarding responsiveness and food quality, particularly with outsourced delivery and items from the coffee shop restaurant.
Room experiences at The Residences at Crystal Towers are largely positive. Guests frequently commend the modern, spacious designs and self-catering amenities. Stunning views from the rooms and balconies are a constant highlight. Cleanliness is praised, though some guests report issues like worn furniture, thin walls and maintenance problems. Despite these minor drawbacks, the overall room quality is rated highly.
Cleanliness at the residencies is generally reported as excellent with many guests emphasizing neat, modern and well-maintained apartments. Daily housekeeping and fresh towels contribute to this positive perception. However, there are instances where cleanliness has been less than satisfactory with occasional reports of dirty areas and materials needing more meticulous attention.
The staff at The Residences at Crystal Towers is frequently praised for their friendliness and professionalism. Key personnel like Jerry, Tyla, Shabir and Dale receive specific compliments. Efficient check-in and checkout processes, combined with a polite and helpful security team, contribute to a welcoming atmosphere. Although there are occasional notes on the need for better training in some departments, overall guest interactions with the staff are highly favorable.
In terms of connectivity, the WiFi experience is a significant area of complaint. Many guests report poor or nonexistent WiFi connections, issues with invalid passwords and lack of support during outages, particularly during load shedding. The television offerings also fall short of guest expectations due to the absence of smart TV features and limited channel options.
Parking at The Residences at Crystal Towers receives positive feedback for its free, secure and spacious underground facilities, easing guests’ mobility and access. However, some guests suggest improvements in the communication and process related to accessing the parking facilities.
Beds at the property receive mixed reviews. While many guests find the beds comfortable and spacious, others encounter issues with uncomfortable, old and creaky beds. Some guests have noted problems with bed linens and pillows, suggesting a need for better maintenance and housekeeping practices.
The overall four-star status of The Residences at Crystal Towers is validated by its sophisticated atmosphere, modern rooms and excellent value for money. However, inconsistencies such as long elevator wait times, lack of basic amenities and absence of popular streaming services detract slightly from the experience.
Finally, The Residences at Crystal Towers also shines as a romantic getaway spot with guests appreciating the beautiful views, clean and stylish interiors and intimate environment, making it a favored choice for special occasions.
Aparthotel with Free Wi-Fi
The Residences at Crystal Towers offers complimentary Wi-Fi. The luxurious apartments and convenient location near Century City provide a comfortable and connected stay.
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel with Parking
4-Star Aparthotel
Guest Reviews
The Residences at Crystal Towers boasts an exceptional location highly praised by its guests. Situated just a short stroll from the bustling Canal Walk shopping center, convenience is at the heart of this accommodation. Visitors repeatedly highlight the easy access to shops, restaurants and numerous amenities, making it ideal for both leisure and business travelers. Additionally, the hotel features a bridge connecting directly to Canal Walk, which is often cited as a major plus for guests.
Proximity to major highways and Century City Conference Centre enhances its appeal, ensuring that all key attractions around Cape Town, including the city center and Table Mountain, can be reached within minutes. The area also offers a safe and secure environment with lovely views of the canal, mountains and city skyline, making it a preferred choice for travelers. Overall, the combination of location, convenience and quality service places The Residences at Crystal Towers in high regard among its visitors.
The breakfast experience at The Residences at Crystal Towers has received mixed reviews. Guests have praised the wonderfully prepared breakfasts and the excellent buffet with a great selection of food available at the Marriott. Several reviewers highlighted the convenience of easy access to all hotel facilities, including breakfast, noting its excellent quality and location.
However, there were some points of contention. A number of guests felt the breakfast was expensive with one noting a discrepancy in pricing. Others mentioned a lack of variety with some even stating that the breakfast was not worth the money. Issues such as no access to coffee machines and the impact of load shedding were also raised, affecting the overall breakfast experience. Some guests experienced confusion about breakfast arrangements and were not adequately informed by reception.
In summary, while the breakfast offerings at The Residences at Crystal Towers have their strong points, including convenience and good preparation, there is room for improvement in terms of variety, value for money and overall guest communication.
The Residences at Crystal Towers offers a dining experience centered around the highly praised Hussar Grill Restaurant, noted for its outstanding service and excellent food. Other restaurants are also nearby, providing convenience for guests. However, some aspects of the food service could be improved. Room service has been reported as unresponsive and guests mentioned long waiting times for outsourced food delivery. There were also criticisms about the quality of food from the room service coffee shop restaurant, specifically regarding their pizza. Despite these issues, the proximity to the Hussar Grill remains a highlight for many visitors.
The Residences at Crystal Towers offer a mixed yet generally positive experience regarding their rooms. Guests frequently highlight the modern and spacious design of the rooms, noting they are well-equipped for self-catering with amenities like microwaves, large fridges, ovens, stoves and even washing machines. The views from the rooms and balconies are often described as stunning, adding to the allure of the accommodation.
Cleanliness is a consistent theme in the reviews with many guests praising the rooms for being exceptionally clean, tidy and smelling fresh. Luxurious touches and tasteful decor also make for a comfortable and elegant stay, appealing to those seeking a bit of sophistication. Families and couples alike appreciate the ample space and the fact that the units are well-maintained and serviced daily.
However, several reviews mention areas needing improvement. Some guests experienced issues with worn and tatty furniture, thin walls and occasionally unclean carpets and couches. There were also instances of missing utilities like kettles, dish towels or utility knives and some dated room facilities. A few reviews pointed out problems with room readiness upon arrival, double booking and lack of warm water due to maintenance issues.
Overall, the rooms at The Residences at Crystal Towers are described as more than satisfactory with highlights being their spaciousness, modern amenities, cleanliness and excellent views. Despite a few setbacks, guests generally found their stay comfortable and would recommend the apartments for the value they provide.
The Residences at Crystal Towers receives mixed reviews concerning their beds. Guests frequently praised the beds for being comfortable and spacious with some even describing the bed as very comfortable and lovely. However, several reviews also highlight negative experiences such as hard, old and creaky beds, which detracted from their stay. There were complaints about pillows being too thin and past their prime and some guests noted issues with bed linens, including stained sheets and duvet covers needing replacement.
Moreover, guests mentioned that the beds sometimes comprised two single beds pushed together, causing discomfort as they kept separating during the night. The lack of additional bedding, such as extra blankets or clean towels, was also cited as an issue. Many reviews commended the overall cleanliness of the rooms, which juxtaposed sharply with the state of the bedding.
Although some guests had a very positive sleep experience with clean and comfy beds and linens, the inconsistent quality of the beds and related amenities significantly impacted the stay for others. The recurring theme in the reviews is a pressing need for better bed maintenance and more consistent housekeeping standards to meet the guests' expectations.
The Residences at Crystal Towers garners a range of reviews regarding its cleanliness, displaying both commendable aspects and areas for improvement. Many guests highlight the apartments as extremely neat, spacious, modern and beautifully clean. The well-maintained rooms, daily housekeeping and fresh towels contribute to a generally positive cleanliness experience. Several visitors appreciate the clean and welcoming rooms, underscoring the pleasant appearance upon arrival and the apartment’s spacious, luxurious feel.
Despite these praises, there are instances where cleanliness falls short. Some guests have pointed out issues such as sticky floors, dusty beds and dirty bathrooms that suggest housekeeping does not always deliver thorough cleaning. Problems like food smells lingering in the kitchen, stained linens and dirty tiles have also been noted. Additionally, specific complaints like dove droppings on the sofa, unvacuumed carpets and cleanliness issues with dishes highlight inconsistencies in maintaining high standards.
Overall, while many find The Residences at Crystal Towers to be a clean and comfortable place to stay, there are notable reports indicating that the cleaning services could benefit from more consistency and attention to detail.
At The Residences at Crystal Towers, the staff stands out for their exceptional friendliness and professionalism, making guest experiences truly memorable. The reception team, including individuals like Jerry, Tyla, Shabir and Dale, receive high praise for their warm welcomes and unwavering assistance. Guests frequently highlight the prompt and efficient check-in and checkout processes, which contribute to a seamless stay. The security team also garners positive mentions for their helpful and engaging demeanor, ensuring a secure environment.
However, there are a few areas for improvement noted by some guests, such as housekeeping standards and the need for better training in certain departments. Despite occasional issues, the overall feedback remains glowing with numerous compliments about the cooperative and accommodating nature of the staff.
Amazing customer support, quick resolution of issues and professional service are recurrent themes in the reviews. The porters, known for their politeness and helpfulness, leave lasting impressions. Guests appreciate the caring and attentive approach of the staff, which translates into a welcoming and friendly atmosphere throughout the hotel.
In summary, the team at The Residences at Crystal Towers consistently delivers exceptional service, winning over guests with their friendliness, professionalism and dedication to making every stay pleasant and comfortable.
The Residences at Crystal Towers offers a digital process for home connectivity with convenient access instructions and check-in support through the front desk. However, the WiFi experience has been notably poor. Many guests reported no WiFi connection in their rooms and erratic or choppy internet when it was available. Issues such as invalid WiFi passwords and a lack of support in resolving these problems further impacted the stay. Guests noted that the residence does not have backup power during load shedding, cutting off the WiFi, which was especially inconvenient for international travelers. The television amenities also fell short with no smart TV options like Netflix or YouTube and limited channels preventing streaming of movies. Despite some digital conveniences, the overall internet experience was unsatisfactory for many guests.
The Residences at Crystal Towers offer impressive parking facilities that simultaneously provide convenience and security. Guests frequently highlight the free and secure underground parking, making it a stress-free experience. The basement parking, included at no extra charge, caters to the needs of various visitors, including those returning for repeat stays. With plenty of space and cleanliness maintained, the parking also adds to the overall ease of navigating the area with shops easily accessible.
However, a few visitors have noted that the parking process, particularly involving communication at the front desk and the use of access tags, could benefit from improvement. While free parking for more than one vehicle has been addressed in certain instances, clarity in instructions could enhance the check-in and check-out experience. Despite these minor points, the existing parking setup remains a laudable feature owing to its safety and convenience.
The Residences at Crystal Towers exudes an aura of sophistication with its spacious, modern rooms that offer a cozy, homely atmosphere. Guests appreciate its lovely location and find the environment delightful, enhancing the overall pleasant experience. The hotel is generally perceived as offering excellent value for money with its four-star status reflecting the quality of guest service and accommodations.
However, some guests feel that certain aspects do not align with typical four-star expectations. There are complaints regarding lengthy wait times for the lift, lack of basic amenities such as kettles, plates and a more extensive selection of beverage options, including tea, coffee and milk. Additionally, the absence of popular streaming services like Netflix and Disney Plus has been noted. The housekeeping and maintenance services have received criticism for unprofessionalism, which detracts from the otherwise sophisticated ambiance. Despite these minor drawbacks, overall, the rooms and the lovely location make it a favorable choice for visitors to Cape Town.
The Residences at Crystal Towers offers a romantic atmosphere perfect for a memorable stay. Guests appreciated the romantic views of the city and the horizon, which provided a stunning backdrop throughout their visit. The apartment's cleanliness and stylish appearance added to the overall charm with some describing the place as sexy. Ideal for special occasions, such as anniversaries, the setting creates an intimate environment. The combination of the beautiful views and the well-maintained interiors makes The Residences at Crystal Towers a top choice for a romantic getaway.
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Location
Proximity to major highways and Century City Conference Centre enhances its appeal, ensuring that all key attractions around Cape Town, including the city center and Table Mountain, can be reached within minutes. The area also offers a safe and secure environment with lovely views of the canal, mountains and city skyline, making it a preferred choice for travelers. Overall, the combination of location, convenience and quality service places The Residences at Crystal Towers in high regard among its visitors.
Breakfast
However, there were some points of contention. A number of guests felt the breakfast was expensive with one noting a discrepancy in pricing. Others mentioned a lack of variety with some even stating that the breakfast was not worth the money. Issues such as no access to coffee machines and the impact of load shedding were also raised, affecting the overall breakfast experience. Some guests experienced confusion about breakfast arrangements and were not adequately informed by reception.
In summary, while the breakfast offerings at The Residences at Crystal Towers have their strong points, including convenience and good preparation, there is room for improvement in terms of variety, value for money and overall guest communication.
Dinner
Rooms
Cleanliness is a consistent theme in the reviews with many guests praising the rooms for being exceptionally clean, tidy and smelling fresh. Luxurious touches and tasteful decor also make for a comfortable and elegant stay, appealing to those seeking a bit of sophistication. Families and couples alike appreciate the ample space and the fact that the units are well-maintained and serviced daily.
However, several reviews mention areas needing improvement. Some guests experienced issues with worn and tatty furniture, thin walls and occasionally unclean carpets and couches. There were also instances of missing utilities like kettles, dish towels or utility knives and some dated room facilities. A few reviews pointed out problems with room readiness upon arrival, double booking and lack of warm water due to maintenance issues.
Overall, the rooms at The Residences at Crystal Towers are described as more than satisfactory with highlights being their spaciousness, modern amenities, cleanliness and excellent views. Despite a few setbacks, guests generally found their stay comfortable and would recommend the apartments for the value they provide.
Beds
Moreover, guests mentioned that the beds sometimes comprised two single beds pushed together, causing discomfort as they kept separating during the night. The lack of additional bedding, such as extra blankets or clean towels, was also cited as an issue. Many reviews commended the overall cleanliness of the rooms, which juxtaposed sharply with the state of the bedding.
Although some guests had a very positive sleep experience with clean and comfy beds and linens, the inconsistent quality of the beds and related amenities significantly impacted the stay for others. The recurring theme in the reviews is a pressing need for better bed maintenance and more consistent housekeeping standards to meet the guests' expectations.
Cleanliness
Despite these praises, there are instances where cleanliness falls short. Some guests have pointed out issues such as sticky floors, dusty beds and dirty bathrooms that suggest housekeeping does not always deliver thorough cleaning. Problems like food smells lingering in the kitchen, stained linens and dirty tiles have also been noted. Additionally, specific complaints like dove droppings on the sofa, unvacuumed carpets and cleanliness issues with dishes highlight inconsistencies in maintaining high standards.
Overall, while many find The Residences at Crystal Towers to be a clean and comfortable place to stay, there are notable reports indicating that the cleaning services could benefit from more consistency and attention to detail.
Staff
However, there are a few areas for improvement noted by some guests, such as housekeeping standards and the need for better training in certain departments. Despite occasional issues, the overall feedback remains glowing with numerous compliments about the cooperative and accommodating nature of the staff.
Amazing customer support, quick resolution of issues and professional service are recurrent themes in the reviews. The porters, known for their politeness and helpfulness, leave lasting impressions. Guests appreciate the caring and attentive approach of the staff, which translates into a welcoming and friendly atmosphere throughout the hotel.
In summary, the team at The Residences at Crystal Towers consistently delivers exceptional service, winning over guests with their friendliness, professionalism and dedication to making every stay pleasant and comfortable.
Wi-Fi
Parking
However, a few visitors have noted that the parking process, particularly involving communication at the front desk and the use of access tags, could benefit from improvement. While free parking for more than one vehicle has been addressed in certain instances, clarity in instructions could enhance the check-in and check-out experience. Despite these minor points, the existing parking setup remains a laudable feature owing to its safety and convenience.
4 Star
However, some guests feel that certain aspects do not align with typical four-star expectations. There are complaints regarding lengthy wait times for the lift, lack of basic amenities such as kettles, plates and a more extensive selection of beverage options, including tea, coffee and milk. Additionally, the absence of popular streaming services like Netflix and Disney Plus has been noted. The housekeeping and maintenance services have received criticism for unprofessionalism, which detracts from the otherwise sophisticated ambiance. Despite these minor drawbacks, overall, the rooms and the lovely location make it a favorable choice for visitors to Cape Town.
Romantic
No, The Residences at Crystal Towers doesn't have any pool.
No, a spa isn't available at The Residences at Crystal Towers.
No, The Residences at Crystal Towers doesn't allow dogs.
Yes, parking facilities are available at The Residences at Crystal Towers.
No, The Residences at Crystal Towers doesn't have a gym.
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