Protea Hotel Fire & Ice by Marriott Cape Town
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Summary of reviewsProtea Hotel Fire & Ice by Marriott Cape Town enjoys an exceptional location in Cape Town's upper city center. Guests appreciate its proximity to popular attractions such as the Waterfront, Table Mountain, Bo-Kaap district and Company's Gardens, as well as the array of bars, restaurants and shops nearby. The area is described as safe and convenient for both tourists and business travelers. The stunning views of Table Mountain further elevate the experience, making it a compelling choice for visitors.
The breakfast at Protea Hotel Fire & Ice is a standout feature, frequently praised for its wide array of options that cater to diverse tastes, including vegan selections. Guests describe the breakfast as amazing and delicious with friendly and helpful staff contributing to a positive dining experience. While some noted the cost and repetitive menu, the general consensus remains overwhelmingly positive.
Dinner options receive mixed reviews but still offer a satisfying experience overall. The a la carte and buffet selections are well-received with standout dishes like butter chicken curry. Attentive and professional service enhances the dining atmosphere, even if occasional issues with cleanliness and menu variety arise.
Guests have mixed opinions regarding the rooms with many appreciating the modern decor, comfort and impressive views of Table Mountain. Cleanliness is frequently highlighted, though issues such as small room sizes, occasional maintenance problems and a lack of basic amenities like fridges and microwaves were noted by some. Despite these drawbacks, the hotel’s favorable location, friendly staff and overall comfort leave a good impression on many visitors.
Cleanliness is generally well-regarded with rooms and public areas described as modern, neat and comfortable. Regular daily cleaning ensures a fresh environment and the hotel's facade and decor add to its appeal. Some minor housekeeping lapses were mentioned but do not significantly detract from the overall positive sentiment.
The exceptional staff at Protea Hotel Fire & Ice are a recurring highlight in reviews. Guests consistently remark on the friendliness, helpfulness and attentiveness of the team across all areas of the hotel. Specific members, such as Chef Byron, Avril and Amber, have left lasting impressions, further elevating guests' experiences with their exceptional service.
Free wifi is appreciated by many guests for its stability and convenience throughout the property, although there are occasional concerns about its security and instances of downtime. The ease of access remains a positive aspect for most visitors.
The gym receives mixed feedback with some guests finding the facilities limited and in need of improvement. On a more positive note, the pool area is generally enjoyed, even if it's noted to be small with occasionally cold water. It serves as a pleasant feature for those looking to relax.
Private parking is seen as a secure and accessible feature, though some guests find the parking spaces small and tricky to navigate. The need to pay for parking was also a point of contention for some reviewers. Nonetheless, the convenience of on-site parking is appreciated.
The hotel's beds consistently earn high marks for comfort with many guests highlighting the spaciousness and softness of the pillows and bed linens. A good night's rest is a frequent positive note in reviews, reaffirming the hotel's commitment to guest comfort.
Overall, Protea Hotel Fire & Ice by Marriott Cape Town offers a comfortable and modern stay with commendable service, excellent location and satisfying amenities.
Categories
The breakfast at Protea Hotel Fire & Ice is a standout feature, frequently praised for its wide array of options that cater to diverse tastes, including vegan selections. Guests describe the breakfast as amazing and delicious with friendly and helpful staff contributing to a positive dining experience. While some noted the cost and repetitive menu, the general consensus remains overwhelmingly positive.
Dinner options receive mixed reviews but still offer a satisfying experience overall. The a la carte and buffet selections are well-received with standout dishes like butter chicken curry. Attentive and professional service enhances the dining atmosphere, even if occasional issues with cleanliness and menu variety arise.
Guests have mixed opinions regarding the rooms with many appreciating the modern decor, comfort and impressive views of Table Mountain. Cleanliness is frequently highlighted, though issues such as small room sizes, occasional maintenance problems and a lack of basic amenities like fridges and microwaves were noted by some. Despite these drawbacks, the hotel’s favorable location, friendly staff and overall comfort leave a good impression on many visitors.
Cleanliness is generally well-regarded with rooms and public areas described as modern, neat and comfortable. Regular daily cleaning ensures a fresh environment and the hotel's facade and decor add to its appeal. Some minor housekeeping lapses were mentioned but do not significantly detract from the overall positive sentiment.
The exceptional staff at Protea Hotel Fire & Ice are a recurring highlight in reviews. Guests consistently remark on the friendliness, helpfulness and attentiveness of the team across all areas of the hotel. Specific members, such as Chef Byron, Avril and Amber, have left lasting impressions, further elevating guests' experiences with their exceptional service.
Free wifi is appreciated by many guests for its stability and convenience throughout the property, although there are occasional concerns about its security and instances of downtime. The ease of access remains a positive aspect for most visitors.
The gym receives mixed feedback with some guests finding the facilities limited and in need of improvement. On a more positive note, the pool area is generally enjoyed, even if it's noted to be small with occasionally cold water. It serves as a pleasant feature for those looking to relax.
Private parking is seen as a secure and accessible feature, though some guests find the parking spaces small and tricky to navigate. The need to pay for parking was also a point of contention for some reviewers. Nonetheless, the convenience of on-site parking is appreciated.
The hotel's beds consistently earn high marks for comfort with many guests highlighting the spaciousness and softness of the pillows and bed linens. A good night's rest is a frequent positive note in reviews, reaffirming the hotel's commitment to guest comfort.
Overall, Protea Hotel Fire & Ice by Marriott Cape Town offers a comfortable and modern stay with commendable service, excellent location and satisfying amenities.
Hotel near Golf Courses
This hotel offers a vibrant and modern experience with easy access to golf courses in Cape Town. While not directly on a course, its location and amenities make it suitable for golfers looking for a stylish stay.
Hotel near Nightlife Spots
Situated just off Long Street, this hotel is known for its lively atmosphere and popular bar, attracting guests and locals seeking a social evening. It provides excellent access to the surrounding nightlife.
Business Hotel
Protea Hotel Fire & Ice! Cape Town has 4,342 sq. ft. of event space. The hotel is suitable for meetings and conferences. It offers modern amenities and is conveniently located.
Hotel with Parking
This hotel is listed as having parking available for guests.
Hotel with Gym
This hotel has a well-equipped gym area with state-of-the-art equipment. It offers a comprehensive fitness experience.
4-Star Hotel
Protea Hotel Fire & Ice by Marriott Cape Town features a trendy and vibrant atmosphere. It includes a lively bar, a pool, and modern rooms, appealing to younger travelers and those seeking a social experience.
Hotel with Rooftop Pool
While details are limited, the Fire & Ice brand is known for trendy amenities, suggesting a stylish pool area. The location in Tamboerskloof offers potential city views.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Protea Hotel Fire & Ice by Marriott Cape Town boasts an exceptional location that has garnered praise from numerous guests. Nestled centrally within Cape Town’s upper city center, this hotel offers both convenience and accessibility. It is within walking distance of popular attractions like the Waterfront, Table Mountain, Bo-Kaap district and Company's Gardens. Guests appreciated the proximity to an array of bars, restaurants and shops, making it a vibrant spot for those keen to explore the local nightlife, particularly around Long Street.
The hotel’s unique position provides stunning and tranquil views of Table Mountain, often highlighted as a major plus. Visitors found it easy to access the main tourist attractions either on foot or via a short Uber ride. The streets around the hotel are described as safe and walkable, adding to the overall sense of security.
Many guests also positively noted the cleanliness and modernity of the hotel, alongside the helpfulness and friendliness of the staff. The location is also regarded as convenient for business travelers. The combination of excellent service, superb views and a central location makes Protea Hotel Fire & Ice by Marriott Cape Town a compelling choice for both leisure and business stays in the city.
Protea Hotel Fire & Ice by Marriott Cape Town offers a notable breakfast experience with a wide array of options available to suit various tastes. Reviews frequently highlight the breakfast as a standout feature with many guests praising the extensive buffet that includes a variety of fruits, vegetables, yogurts, seeds, breads, sweets, eggs, meats and cheeses. There's something for everyone, including options like beef, chicken and lamb sausages, as well as vegan selections delivered directly to the room.
Guests seem particularly impressed with the quality, describing the breakfast as very good, fantastic and even next-level. Words like amazing, perfect and delicious frequently pop up in guest feedback, underlining the positive reception. Many appreciated the friendly and helpful staff with specific mentions of the approachable and amiable breakfast chef.
However, there are some areas for improvement. Several reviews pointed out that breakfast could be pricey and suggested that it should ideally be included in the room rate. Specific criticisms included the repeated daily menu with little variety and some concerns over minor issues like buffet cleanliness and food handling.
Nevertheless, the consensus leans heavily towards the positive, noting that the hotel offers a comfortable stay with modern amenities and a great breakfast that leaves many guests highly satisfied.
Dining at Protea Hotel Fire & Ice by Marriott Cape Town offers a delightful culinary experience that repeatedly earns praise from guests. While dinner offerings have garnered mixed feedback with some diners noting that the food is good but not exceptional, many appreciate the varied a la carte and buffet dinner selections. The butter chicken curry comes recommended.
What truly stands out is the breakfast, which several reviewers describe as delicious and next-level. The buffet breakfast and dinner, in particular, receive high marks for their extensive selections and overall quality.
Aside from the food, the attentive and professional service provided by the staff significantly enhances the dining experience. The youthful and pleasant atmosphere of the restaurant adds to the enjoyment, making it a comfortable place to dine.
Despite a couple of isolated incidents involving miscommunication and cleanliness, the general consensus highlights the hotel's excellent location and well-structured room options as added benefits. Guests frequently note the spacious and light bar and lounge areas as perfect complements to their dining experiences.
Overall, Protea Hotel Fire & Ice by Marriott Cape Town offers good food in a vibrant setting, promising a satisfying dining experience for its guests.
Protea Hotel Fire & Ice by Marriott in Cape Town seems to leave guests with mixed impressions of its room offerings. There's a strong appreciation for the rooms that boast impressive views, particularly of Table Mountain and many guests enjoyed the comfort and modern decor of their spacious accommodations. Cleanliness is often highlighted with several reviews mentioning spotless and well-maintained rooms.
However, not all experiences are consistently positive. Some guests found their rooms to be small, dark or not cleaned in a timely manner, occasionally even encountering issues like unpleasant odors, malfunctioning air conditioning and lack of basic amenities such as fridges and microwaves. The presence of cockroaches in a few instances and maintenance problems, like falling doors and poor water pressure, also detracted from some stays.
Despite these downsides, the favorable location, friendly staff and good facilities provided a redeeming experience for many guests. The hotel also receives praise for its good-sized loft layouts and quality buffet breakfast. Overall, while there are areas needing improvement, particularly in consistency and maintenance, the hotel's views, comfort and service stand out positively to many visitors.
Guests consistently remark on the high comfort level of the beds at Protea Hotel Fire & Ice by Marriott Cape Town. Many find the beds to be very comfortable, often mentioning the spaciousness of the king-size options and the softness of the pillows and bed linens. It's clear that the hotel prioritizes ensuring a good night's rest with many reviews highlighting the comfort of the mattresses and the overall cleanliness of the bedding. Though a few guests noted exceptions, the overwhelming sentiment is that the hotel provides a cozy and restful sleeping experience.
Protea Hotel Fire & Ice by Marriott Cape Town generally receives positive feedback regarding its cleanliness. Guests frequently mention that the rooms are clean, modern and well-maintained. The hotel rooms are described as clean, neat and comfortable with regular daily cleaning ensuring a fresh environment. The cleaning staff are highlighted for their excellent work, consistently leaving guest rooms spotless.
Public areas within the hotel also receive praise for their cleanliness, contributing to an overall tidy and inviting atmosphere. Guests appreciate the hotel's modern decor and beautiful facade, adding to the appeal of its clean and well-maintained facilities. Though some reviews mention occasional lapses in housekeeping, such as dust under beds and infrequent cleaning of sofas, the majority of guests seem satisfied with the cleanliness standards.
Additional positives include the comfortable beds with clean bed linen and the polite, helpful staff who are always willing to assist. Some guests even noted the stunning views from their rooms and enjoyed the beautiful outside dining area. Despite minor issues with cleanliness in some cases, most reviews indicate a very clean property overall, making it a pleasant place to stay.
The Protea Hotel Fire & Ice by Marriott Cape Town truly stands out for its exceptional staff. Reviews consistently highlight the friendliness, helpfulness and attentiveness of the team, from reception to housekeeping and everyone in between. Guests often mention feeling warmly welcomed by the reception staff, who are praised for being both quick and effective in their duties.
Restaurant and bar staff receive high marks as well, described as very friendly and attentive, scoring a perfect 10 out of 10 in some reviews. The front desk staff are noted for their responsiveness and willingness to go the extra mile to ensure a comfortable stay. Guests frequently mention that the staff's positive demeanor—always smiling and polite—greatly enhanced their experience.
Security is another strong point with guests feeling reassured by the 24-hour presence and the professional manner of the team. Special mentions go to individuals like Chef Byron and staff members like Avril and Amber, who have left lasting impressions with their excellent service.
Overall, the staff at the Protea Hotel Fire & Ice by Marriott Cape Town are described as not only professional and efficient but also genuinely kind and generous, treating guests like family and ensuring a memorable stay.
Guests at Protea Hotel Fire & Ice by Marriott Cape Town generally appreciate the free and stable wifi provided throughout the hotel. Many have highlighted the great internet connection available not just in the rooms but also in various areas across the property, making it convenient to stay connected. However, some have commented that the wifi could be better and mentioned instances of the internet being down for a day. Additionally, concerns were raised about the security of the WiFi connection with recommendations to implement password protection for a more secure browsing experience. Overall, while there are areas for improvement, the ease of access to wifi and its availability are seen as positive aspects.
The gym at Protea Hotel Fire & Ice by Marriott Cape Town has received mixed feedback from guests. Many find the facilities limited, noting that the gym appears too simple for a substantial workout and mentioning that one of the machines was not functioning. Additionally, the gym only offers two treadmills and lacks a toilet. However, the pool area consistently receives positive remarks with guests describing it as good or very nice, suggesting it serves as a pleasant feature of the hotel.
Protea Hotel Fire & Ice by Marriott Cape Town offers a pool area that guests generally find enjoyable, despite some minor drawbacks. The swimming pool is described as fun and sufficient for use, although not particularly large. Some guests noted a bit of noise close to the pool and a loud pool pump was also mentioned. The water can be too cold for swimming at times, which is a consideration for potential visitors. The pool deck and the overall facilities add to the appeal, even if the pool area itself is not deemed exceptional.
The Protea Hotel Fire & Ice by Marriott Cape Town provides private parking directly under the hotel that guests have found to be secure and fairly easy to locate on a street map. Visitors appreciate that parking is available on-site and is easily accessible once located. However, it's important to note that some guests found the parking spaces to be quite small and tricky to navigate, leading to a hectic parking experience. Additionally, while parking is available inside the hotel, guests are required to pay for the service and some feel it should be complimentary for those staying at the hotel. Despite these concerns, the availability of secure parking on the premises is seen as a positive feature by many.
Located in the vibrant city of Cape Town, Protea Hotel Fire & Ice by Marriott offers a charming outdoor swimming pool that has garnered numerous positive reviews. Guests frequently describe the pool as nice and lovely, noting that it is a commendable feature for a city hotel. Despite its smaller size, visitors appreciate the pool's overall excellence and pleasant ambiance, making it a good spot to relax and unwind. The hotel's outdoor pool consistently receives favorable mentions, contributing to a satisfying guest experience.
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Location
The hotel’s unique position provides stunning and tranquil views of Table Mountain, often highlighted as a major plus. Visitors found it easy to access the main tourist attractions either on foot or via a short Uber ride. The streets around the hotel are described as safe and walkable, adding to the overall sense of security.
Many guests also positively noted the cleanliness and modernity of the hotel, alongside the helpfulness and friendliness of the staff. The location is also regarded as convenient for business travelers. The combination of excellent service, superb views and a central location makes Protea Hotel Fire & Ice by Marriott Cape Town a compelling choice for both leisure and business stays in the city.
Breakfast
Guests seem particularly impressed with the quality, describing the breakfast as very good, fantastic and even next-level. Words like amazing, perfect and delicious frequently pop up in guest feedback, underlining the positive reception. Many appreciated the friendly and helpful staff with specific mentions of the approachable and amiable breakfast chef.
However, there are some areas for improvement. Several reviews pointed out that breakfast could be pricey and suggested that it should ideally be included in the room rate. Specific criticisms included the repeated daily menu with little variety and some concerns over minor issues like buffet cleanliness and food handling.
Nevertheless, the consensus leans heavily towards the positive, noting that the hotel offers a comfortable stay with modern amenities and a great breakfast that leaves many guests highly satisfied.
Dinner
What truly stands out is the breakfast, which several reviewers describe as delicious and next-level. The buffet breakfast and dinner, in particular, receive high marks for their extensive selections and overall quality.
Aside from the food, the attentive and professional service provided by the staff significantly enhances the dining experience. The youthful and pleasant atmosphere of the restaurant adds to the enjoyment, making it a comfortable place to dine.
Despite a couple of isolated incidents involving miscommunication and cleanliness, the general consensus highlights the hotel's excellent location and well-structured room options as added benefits. Guests frequently note the spacious and light bar and lounge areas as perfect complements to their dining experiences.
Overall, Protea Hotel Fire & Ice by Marriott Cape Town offers good food in a vibrant setting, promising a satisfying dining experience for its guests.
Rooms
However, not all experiences are consistently positive. Some guests found their rooms to be small, dark or not cleaned in a timely manner, occasionally even encountering issues like unpleasant odors, malfunctioning air conditioning and lack of basic amenities such as fridges and microwaves. The presence of cockroaches in a few instances and maintenance problems, like falling doors and poor water pressure, also detracted from some stays.
Despite these downsides, the favorable location, friendly staff and good facilities provided a redeeming experience for many guests. The hotel also receives praise for its good-sized loft layouts and quality buffet breakfast. Overall, while there are areas needing improvement, particularly in consistency and maintenance, the hotel's views, comfort and service stand out positively to many visitors.
Beds
Cleanliness
Public areas within the hotel also receive praise for their cleanliness, contributing to an overall tidy and inviting atmosphere. Guests appreciate the hotel's modern decor and beautiful facade, adding to the appeal of its clean and well-maintained facilities. Though some reviews mention occasional lapses in housekeeping, such as dust under beds and infrequent cleaning of sofas, the majority of guests seem satisfied with the cleanliness standards.
Additional positives include the comfortable beds with clean bed linen and the polite, helpful staff who are always willing to assist. Some guests even noted the stunning views from their rooms and enjoyed the beautiful outside dining area. Despite minor issues with cleanliness in some cases, most reviews indicate a very clean property overall, making it a pleasant place to stay.
Staff
Restaurant and bar staff receive high marks as well, described as very friendly and attentive, scoring a perfect 10 out of 10 in some reviews. The front desk staff are noted for their responsiveness and willingness to go the extra mile to ensure a comfortable stay. Guests frequently mention that the staff's positive demeanor—always smiling and polite—greatly enhanced their experience.
Security is another strong point with guests feeling reassured by the 24-hour presence and the professional manner of the team. Special mentions go to individuals like Chef Byron and staff members like Avril and Amber, who have left lasting impressions with their excellent service.
Overall, the staff at the Protea Hotel Fire & Ice by Marriott Cape Town are described as not only professional and efficient but also genuinely kind and generous, treating guests like family and ensuring a memorable stay.
Wi-Fi
Gym
Pool
Parking
Outdoor Pool
Yes, Protea Hotel Fire & Ice by Marriott Cape Town has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Protea Hotel Fire & Ice by Marriott Cape Town.
No, Protea Hotel Fire & Ice by Marriott Cape Town doesn't allow dogs.
Yes, parking facilities are available at Protea Hotel Fire & Ice by Marriott Cape Town.
Yes, Protea Hotel Fire & Ice by Marriott Cape Town has a gym.
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