DoubleTree by Hilton Cape Town Upper Eastside
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Summary of reviewsDoubleTree by Hilton Cape Town Upper Eastside receives generally favorable reviews from guests, who praise various aspects of their stay, particularly the comfort and service.
The hotel's location draws mixed reviews. While many appreciate its proximity to key sites, major highways and the airport, some find the surrounding area unappealing, particularly at night. The convenience of the hotel’s free shuttle service to the city center is a plus, though the distance from main tourist spots may not suit all travelers.
Breakfast at the hotel receives high praise for its variety and quality with guests describing the experience as excellent, super and spectacular. The friendly and helpful staff further enhance the breakfast experience. Minor critiques about cost and occasional chaos do not overshadow the overall satisfaction.
Dinner in the hotel restaurant is also positively reviewed. Guests enjoy the convenience, extended hours and quality of food with specific dishes like potato samoosas and stir fry veg receiving particular commendation. The ambiance and service add to the pleasant dining experience, though some guests find the prices high and the menu lacking simpler options.
The rooms are consistently praised for their cleanliness, spaciousness and comfort with many highlighting the quality of the beds and linens. Though some find the decor dated and some rooms small, the overall ambiance is inviting and well-maintained with great views adding a special touch.
Cleanliness throughout the hotel is highly commendable. Guests appreciate the neat facilities and the diligent housekeeping, which ensures a fresh and comfortable environment. Occasional lapses are quickly addressed, reinforcing the hotel's high sanitation standards.
The staff at DoubleTree by Hilton Cape Town Upper Eastside are frequently described as lovely, friendly and accommodating. Their attentiveness and professionalism, particularly individuals like Elna, Kevin, Asanda and Ashika, significantly contribute to a positive and memorable stay.
The free Wi-Fi service, while praised by some for its reliability, experiences mixed reviews due to occasional connectivity issues and unclear information about access.
Parking options are generally appreciated for their reasonable rates and security, despite some guests expressing surprise at the additional cost and finding the basement parking somewhat tight for larger vehicles.
The beds are widely regarded as comfortable and well-maintained, contributing to restful nights and a homely feel. Despite a few comments about outdated or uncomfortable beds, the majority of guests report positive sleeping experiences.
In summary, DoubleTree by Hilton Cape Town Upper Eastside offers a pleasant stay with high standards of comfort, cleanliness and service, though its location and some facilities may not meet all travelers' expectations.
Categories
The hotel's location draws mixed reviews. While many appreciate its proximity to key sites, major highways and the airport, some find the surrounding area unappealing, particularly at night. The convenience of the hotel’s free shuttle service to the city center is a plus, though the distance from main tourist spots may not suit all travelers.
Breakfast at the hotel receives high praise for its variety and quality with guests describing the experience as excellent, super and spectacular. The friendly and helpful staff further enhance the breakfast experience. Minor critiques about cost and occasional chaos do not overshadow the overall satisfaction.
Dinner in the hotel restaurant is also positively reviewed. Guests enjoy the convenience, extended hours and quality of food with specific dishes like potato samoosas and stir fry veg receiving particular commendation. The ambiance and service add to the pleasant dining experience, though some guests find the prices high and the menu lacking simpler options.
The rooms are consistently praised for their cleanliness, spaciousness and comfort with many highlighting the quality of the beds and linens. Though some find the decor dated and some rooms small, the overall ambiance is inviting and well-maintained with great views adding a special touch.
Cleanliness throughout the hotel is highly commendable. Guests appreciate the neat facilities and the diligent housekeeping, which ensures a fresh and comfortable environment. Occasional lapses are quickly addressed, reinforcing the hotel's high sanitation standards.
The staff at DoubleTree by Hilton Cape Town Upper Eastside are frequently described as lovely, friendly and accommodating. Their attentiveness and professionalism, particularly individuals like Elna, Kevin, Asanda and Ashika, significantly contribute to a positive and memorable stay.
The free Wi-Fi service, while praised by some for its reliability, experiences mixed reviews due to occasional connectivity issues and unclear information about access.
Parking options are generally appreciated for their reasonable rates and security, despite some guests expressing surprise at the additional cost and finding the basement parking somewhat tight for larger vehicles.
The beds are widely regarded as comfortable and well-maintained, contributing to restful nights and a homely feel. Despite a few comments about outdated or uncomfortable beds, the majority of guests report positive sleeping experiences.
In summary, DoubleTree by Hilton Cape Town Upper Eastside offers a pleasant stay with high standards of comfort, cleanliness and service, though its location and some facilities may not meet all travelers' expectations.
Dog Friendly Hotel
DoubleTree by Hilton Cape Town Upper Eastside is a pet-friendly hotel located in Cape Town. It offers a variety of pet-friendly activities.
Accessible Hotel
This hotel explicitly mentions the availability of Queen Accessible Rooms and Twin Accessible Rooms designed for guest comfort.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
The DoubleTree by Hilton Cape Town Upper Eastside boasts a location that garners mixed reviews from its guests. Many appreciate its convenience, noting it's well situated near key spots in Cape Town, close to the airport and easily accessible by car or Uber. It's also praised for its proximity to major highways, making it easy to reach destinations like the waterfront or the city's well-known attractions. For some, its position away from the hustle and bustle is a respite and amenities like the shuttle service to the town center are highly valued.
However, other visitors find the location less appealing. They describe the surrounding area as not very inviting with some even characterizing it as sketchy or depressing, particularly at night. The distance from the main tourist areas and the city center can also be a drawback for those looking to explore Cape Town's vibrant core, although the hotel’s free shuttle service does mitigate this issue to some extent. Despite the mixed opinions, the overall sentiment suggests that while the location has its strategic advantages, it might not suit every traveler’s expectations of a central or picturesque setting.
The breakfast at DoubleTree by Hilton Cape Town Upper Eastside is widely praised with guests highlighting the impressive variety and the quality of food offered. Whether preferring hot or cold options, many found the selection generous and delicious, catering to all tastes. Phrases such as amazing, perfect and delicious are frequently mentioned, indicating a high level of satisfaction. The breakfast buffet thrills visitors with its diverse and extensive choices with some wishing for more items like waffles throughout the day.
Staff at the hotel also receive commendations for their friendliness and helpfulness, contributing to the positive breakfast experience. Despite some comments on the high pricing and the occasional critique of chaos or limited selections, the overall sentiment is overwhelmingly positive with numerous guests describing the experience as excellent, super and spectacular.
At the DoubleTree by Hilton Cape Town Upper Eastside, dining at the hotel restaurant is a generally positive experience according to guest reviews. The restaurant itself is noted for its convenience and extended hours, making it a reliable choice for travelers. Many guests praise the restaurant for its good and even divine food, highlighting specific dishes like the potato samoosas and stir fry veg, which have received particular commendation.
The ambiance and service at the restaurant have been described as great, contributing to an enjoyable dining experience. The option to dine in or order room service adds a layer of flexibility, though one guest mentioned room service could be cumbersome.
Though some guests found the food a bit pricey by Cape Town standards and the menu perhaps lacking simpler, homely options, the overall sentiment leans toward satisfaction with the quality and taste of the offerings. Despite minor criticisms about waiting times and menu variety, the positive remarks suggest that the restaurant serves as a strong asset to the hotel, providing delightful meals that enhance the stay for many visitors.
DoubleTree by Hilton Cape Town Upper Eastside offers guests a consistently pleasant experience when it comes to lodging. Visitors frequently commend the rooms for their cleanliness and spaciousness; many highlight the comfort and quality of the beds and linens. The rooms are lauded for being well-maintained with necessary amenities in good condition. Views from the rooms add a special touch and many guests appreciated the large room sizes and beautiful vistas. The bathrooms, particularly noted for their shower and open-plan design, received positive feedback for their comfort.
Despite a few mentions of dated decor and small room sizes, the overall ambiance remains comfortable and inviting. Guests are notably appreciative of the hotel's cleanliness and convenience, benefiting from the attentive housekeeping and well-thought-out room facilities. The general sentiment points to a quality stay with rooms that cater well to varying needs, whether for individual travelers or families. The decor might underwhelm some, but the overall room experience tends to leave a positive impression on most guests.
Guests of the DoubleTree by Hilton Cape Town Upper Eastside generally had positive things to say about the beds. Many visitors described the beds as big, comfortable and featuring good linen. Frequent mentions of comfy beds paint a picture of restful nights, often noting how the beds contributed to a homely feel in the hotel. With phrases like "the beds were a dream" and "the bed was so comfortable," it's clear that the comfort level met or exceeded many expectations.
However, there were a couple of comments about the beds not being comfortable and being outdated, though these opinions were in the minority. Cleanliness was also praised, highlighting that the comfortable beds were kept in good condition. Overall, the consensus is that the DoubleTree by Hilton Cape Town Upper Eastside provides a reliably comfortable sleeping experience, supported by clean and well-maintained bedding.
DoubleTree by Hilton Cape Town Upper Eastside consistently impresses guests with its commendable standards of cleanliness. Visitors frequently highlight the hotel as very clean, mentioning the clean rooms, neat facilities and the overall tidy and modern aesthetic of the property. Guests appreciate the clean, comfortable beds and fresh linen, attributing their cozy stays to the high sanitation levels. While some found minor issues like previous occupants' sheets and inadequately cleaned public areas, these were often swiftly addressed upon reporting.
Housekeeping has been noted for making rooms appear brand new daily, adding to the overall sense of comfort. Additionally, the hotel's amenities are described as clean and highly maintained, adding to the positive experience. The property is not only clean but also centrally located, making it convenient for guests to access various attractions. Friendly and approachable staff contribute significantly to the welcoming atmosphere, further enhancing the stay. Although a few guests noted occasional lapses in thorough room cleaning, the overwhelmingly positive feedback underscores a consistently neat and pleasant environment.
The reviews for DoubleTree by Hilton Cape Town Upper Eastside highlight the hotel’s exceptional staff, who consistently leave a positive impression on guests. The staff are described as lovely, friendly and very accommodating. They are noted for being super attentive and always on hand to assist, making guests feel particularly welcome and valued. Individuals like Elna, Kevin, Asanda and Ashika are specifically praised for their hospitality and professionalism. Housekeeping ensures rooms feel fresh and new daily and the friendly front desk team offers a warm and smooth check-in experience. Overall, the team’s hospitality, niceness, helpfulness and efficiency contribute significantly to a pleasant and memorable stay at the hotel.
The WiFi at DoubleTree by Hilton Cape Town Upper Eastside received mixed reviews from guests. While some praised it as perfect and strong, consistently providing reliable service, others faced challenges. Information about the WiFi was occasionally unclear and there were instances where the connection was poor or unavailable, particularly in certain rooms. Guests appreciated the ease of use and central convenience of accessing the WiFi, though issues with internet reception and initial access did arise for some. Overall, the WiFi service had its highlights, but there were notable inconsistencies that affected some guests' experiences.
The DoubleTree by Hilton Cape Town Upper Eastside offers both free and paid parking options. Visitors find the paid parking to be reasonably priced with a daily rate currently set at ZAR60 per night, adding a sense of security and easy access. However, some guests have expressed dissatisfaction about the unexpected parking fee, suggesting it would be better included in the overall room tariff. The basement parking, while secure, may not be suitable for high-roof vehicles and can be a bit tight and awkward to enter and leave. Despite this, the hotel provides a reliable parking service that complements the guest experience, albeit at an additional cost.
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Location
However, other visitors find the location less appealing. They describe the surrounding area as not very inviting with some even characterizing it as sketchy or depressing, particularly at night. The distance from the main tourist areas and the city center can also be a drawback for those looking to explore Cape Town's vibrant core, although the hotel’s free shuttle service does mitigate this issue to some extent. Despite the mixed opinions, the overall sentiment suggests that while the location has its strategic advantages, it might not suit every traveler’s expectations of a central or picturesque setting.
Breakfast
Staff at the hotel also receive commendations for their friendliness and helpfulness, contributing to the positive breakfast experience. Despite some comments on the high pricing and the occasional critique of chaos or limited selections, the overall sentiment is overwhelmingly positive with numerous guests describing the experience as excellent, super and spectacular.
Dinner
The ambiance and service at the restaurant have been described as great, contributing to an enjoyable dining experience. The option to dine in or order room service adds a layer of flexibility, though one guest mentioned room service could be cumbersome.
Though some guests found the food a bit pricey by Cape Town standards and the menu perhaps lacking simpler, homely options, the overall sentiment leans toward satisfaction with the quality and taste of the offerings. Despite minor criticisms about waiting times and menu variety, the positive remarks suggest that the restaurant serves as a strong asset to the hotel, providing delightful meals that enhance the stay for many visitors.
Rooms
Despite a few mentions of dated decor and small room sizes, the overall ambiance remains comfortable and inviting. Guests are notably appreciative of the hotel's cleanliness and convenience, benefiting from the attentive housekeeping and well-thought-out room facilities. The general sentiment points to a quality stay with rooms that cater well to varying needs, whether for individual travelers or families. The decor might underwhelm some, but the overall room experience tends to leave a positive impression on most guests.
Beds
However, there were a couple of comments about the beds not being comfortable and being outdated, though these opinions were in the minority. Cleanliness was also praised, highlighting that the comfortable beds were kept in good condition. Overall, the consensus is that the DoubleTree by Hilton Cape Town Upper Eastside provides a reliably comfortable sleeping experience, supported by clean and well-maintained bedding.
Cleanliness
Housekeeping has been noted for making rooms appear brand new daily, adding to the overall sense of comfort. Additionally, the hotel's amenities are described as clean and highly maintained, adding to the positive experience. The property is not only clean but also centrally located, making it convenient for guests to access various attractions. Friendly and approachable staff contribute significantly to the welcoming atmosphere, further enhancing the stay. Although a few guests noted occasional lapses in thorough room cleaning, the overwhelmingly positive feedback underscores a consistently neat and pleasant environment.
Staff
Wi-Fi
Parking
No, DoubleTree by Hilton Cape Town Upper Eastside doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Cape Town Upper Eastside.
Yes, DoubleTree by Hilton Cape Town Upper Eastside welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Cape Town Upper Eastside.
Yes, DoubleTree by Hilton Cape Town Upper Eastside has a gym.
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