Satama Hotel

Cap-Haitien , , 250, Rue 29b Prolongée, Carrenage (Show on Map)


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Summary of reviewsSatama Hotel in Cap-Haitien is a beautiful hotel with a prime location on top of a steep hill, offering some of the best views in the entire city. Guests appreciate its close proximity to the town center and nightlife, despite the challenging roads leading to the hotel. The complimentary breakfast has received mixed reviews, but many guests overall enjoyed it with some describing it as delicious and fresh. The hotel's restaurant offers delicious local cuisine made primarily of local ingredients, receiving high praise from satisfied guests. The rooms are spacious and comfortable with remarkable views, although some guests have reported issues with faulty ACs, defective elevators and broken water pipes. The hotel is well-maintained and clean with friendly staff who are exceptional in their customer service. The infinity pool is perfectly clean and a great place to relax with amazing views of the city. Overall, guests find Satama Hotel to be a great place to unwind and enjoy their stay.
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Categories
Luxury Hotel

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Outdoor Pool

Room Types
Queen Room Guests will have a special experience as this double room features a pool with a view. The spacious double room offers air conditioning, a seating area, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Superior Double Room Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.

King Room This double room features a pool with a view. The spacious double room provides air conditioning, a seating area, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Deluxe King Room This double room's standout feature is the pool with a view. Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.

About Satama Hotel
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Guest Reviews
8.1
Very Good
Location
When it comes to location, Satama Hotel in Cap-Haitien steals the show. With its prime spot on top of a steep hill, the hotel boasts some of the best views in the entire city - overlooking the town center, bay and beyond. Guests love the hotel's spectacular location and appreciate its close proximity to the town center and nightlife. While some mention the bumpy and scary route up the mountain, the amazing views from the pool area and room make it all worth it. The only downside is that the roads leading to the hotel can be challenging and not many taxis want to make the climb. Overall, Satama Hotel's location is everything and is considered one of the best and most beautiful in Cap Haitien.

Breakfast
The Satama Hotel offers a complimentary breakfast that has received mixed reviews from guests. Some guests praised the local Haitian food and great selection, while others wanted more variety. Fresh fruit and pancakes were highlights for some, while others noted that meat was missing from the offerings. However, many guests overall enjoyed the breakfast with some describing it as delicious, fresh and even the highlight of their stay. The breakfast buffet was a plus and had a great view, making it a nice start to the day after a long trip. Overall, the breakfast may be basic but it satisfies the appetite and offers some great local options.

Dinner
Guests of the Satama Hotel can delight in the delicious cuisine offered at the hotel's restaurant. Made primarily of local ingredients, the lunch and dinner menus receive high praise from satisfied guests who rave about the great food and excellent service. Seafood lovers should definitely try the fresh fish, it's amazing! While some guests did report poor customer service and long wait times for dinner, the restaurant makes up for it with their amazing dishes. The food is really good and it's clear that the restaurant is very international client-oriented. Overall, the local cuisine at the Satama Hotel's restaurant is definitely worth trying during your stay.

Rooms
Satama Hotel has received a variety of reviews when it comes to their rooms. However, the positive reviews shine through with comments about how spacious and comfortable the rooms are, along with remarkable views. The hotel is well-maintained and clean, making for a relaxing stay. Some guests have noted that the rooms are modern and have many features. There are some issues with faulty ACs, defective elevators and broken water pipes, but the staff is prompt in switching guests to another room if necessary. While some guests have had negative experiences with mold or bugs in their rooms, the majority have found their rooms to be clean and comfortable. The hotel would benefit from adding washcloths to their room amenities and renovating furniture. Overall, the hotel is beautiful and clean with friendly staff and most guests have had enjoyable stays.

Cleanliness
Satama Hotel has received high praise for its cleanliness. Guests have repeatedly mentioned that the hotel is well-maintained, immaculately kept and extremely clean. The modern charm of the hotel adds to its appeal and the staff does an exceptional job of keeping the rooms clean and sanitized. The infinity pool is also mentioned as being perfectly clean. Though there were a few negative comments regarding certain rooms not being clean, staff not meeting needs and the hotel needing some renovations, overall, guests have overwhelmingly praised the cleanliness of Satama Hotel.

Staff
The Satama Hotel boasts of an amazing staff who are friendly, helpful and exceptional in their customer service. From guest service to cleaning staff, everyone is respectful, courteous and always willing to go an extra mile to help. The front desk staff is extremely efficient, pleasant and helpful. Though there were some employees who were not as welcoming, the team at the kitchen was great, as well as the restaurant staff. The workers were described as attentive, soft-spoken, polite and very professional. Junior, Sabrina and Stanley, the front desk receptionist, were also singled out by guests as being wonderful and very courteous. While some guests noted reduced staff, they mentioned that those present were still trying their best. Overall, the hotel’s service, staff, food, drinks and view received positive reviews with minor complaints about some housekeeping ladies being "VERY RUDE" and a receptionist sleeping at the front desk.

Pool
Nestled in the heart of the city, Satama Hotel has a lot to offer its guests and the highlight of their stay is the heated pool. With amazing views of the city, the infinite pool is perfectly clean and a great place to relax. The pool area is complete with a bar and restaurant, making it the perfect spot for guests to unwind with a drink or grab a bite to eat. While there are no umbrellas poolside, guests have spoken positively about the pool being nice, clean and heated. Even the locals are a fan of the pool and can often be seen taking a dip late at night for a small fee, but don't worry, there is still plenty of space for hotel guests to enjoy the pool during the day. All in all, guests find the beautiful hotel and pool to be a great place to unwind and enjoy their stay.


Yes, Satama Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Satama Hotel.

No, Satama Hotel doesn't allow dogs.

Yes, parking facilities are available at Satama Hotel.

No, Satama Hotel doesn't have a gym.
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