Novotel Goa Resort & Spa Candolim
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsNovotel Goa Resort & Spa Candolim boasts a prime location in the heart of Candolim, making it a guest favorite due to its close proximity to beaches like Candolim, Baga, Sinquerim and Calangute. Guests appreciate the convenience of nearby amenities such as supermarkets, fine dining, ATMs and the Candolim market, all within walking distance. The tranquil environment away from the main road adds to its appeal, despite some noting the lack of direct beach access.
The breakfast offerings are highly praised with guests enjoying the extensive and varied buffet spread, which includes fresh juices and freshly made dosas. The hotel staff’s enthusiasm and courteousness add to the delightful breakfast experience. Although some guests found the menu repetitive and crowded during peak times, the general sentiment is that breakfast exceeds expectations.
The dining experience, especially dinner, leaves a memorable impression. The dinner buffet offers a wide variety of Indian and international dishes with seafood themes receiving special praise. Despite occasional critiques regarding specific dishes and crowded buffets, the overall quality and diversity of food, complemented by attentive chefs and staff, overshadow these minor setbacks.
Guests find the rooms to be clean and comfortable, though room sizes could be larger and maintenance improved. Some rooms felt outdated and damp with issues like musty smells and balcony leaks being noted. Housekeeping generally performs well but could be more consistent. The staff’s responsiveness in addressing complaints and the occasional upgrade are appreciated.
Cleanliness across the hotel is generally maintained well with many guests noting clean rooms and well-kept common areas. However, lapses in housekeeping standards and maintenance issues in specific areas like balconies and restaurant needs to be addressed to meet higher standards.
Exceptional staff and outstanding service are frequently highlighted with guests praising the staff's kindness, responsiveness and family-like approach. Specific staff members and service areas like room service and housekeeping received special mention for their excellence. Despite minor issues with a slow front desk and overworked restaurant staff, the overall warmth and professionalism of the staff significantly enhance the guest experience.
The WiFi service receives mixed reviews with some guests reporting weak connections and slow speeds which hinder work-related tasks. The spa is praised for its great treatments and attentive staff, though critiques about its maintenance, noisy environment and expensive packages suggest room for improvement.
The gym is well-equipped, clean and appreciated by fitness enthusiasts. Despite some neutral feedback, it remains a positive aspect of the resort. The pool area, shaded by a banyan tree and featuring a baby pool, is highly praised for its cleanliness, well-maintained facilities and family-friendly environment, making it a central attraction of the resort.
Parking services, including valet and structured parking, are generally well-managed though challenges such as limited space and occasional congestion are noted. Despite these, the services provided like a car wash and concierge parking assistance ensure a smooth experience for most guests.
The resort is particularly favored by families due to its variety of child-friendly activities and amenities. The presence of a kid's activity area, a child-friendly pool and organized family activities keep children entertained, allowing parents to relax. Friendly and hospitable staff further enhance the stress-free and enjoyable stay for families.
Overall, Novotel Goa Resort & Spa Candolim stands out for its strategic location, excellent dining, engaging family activities and exceptional staff. While certain areas require improvements, the hotel's amenities and services largely ensure a comfortable and enjoyable stay for its guests.
Categories
The breakfast offerings are highly praised with guests enjoying the extensive and varied buffet spread, which includes fresh juices and freshly made dosas. The hotel staff’s enthusiasm and courteousness add to the delightful breakfast experience. Although some guests found the menu repetitive and crowded during peak times, the general sentiment is that breakfast exceeds expectations.
The dining experience, especially dinner, leaves a memorable impression. The dinner buffet offers a wide variety of Indian and international dishes with seafood themes receiving special praise. Despite occasional critiques regarding specific dishes and crowded buffets, the overall quality and diversity of food, complemented by attentive chefs and staff, overshadow these minor setbacks.
Guests find the rooms to be clean and comfortable, though room sizes could be larger and maintenance improved. Some rooms felt outdated and damp with issues like musty smells and balcony leaks being noted. Housekeeping generally performs well but could be more consistent. The staff’s responsiveness in addressing complaints and the occasional upgrade are appreciated.
Cleanliness across the hotel is generally maintained well with many guests noting clean rooms and well-kept common areas. However, lapses in housekeeping standards and maintenance issues in specific areas like balconies and restaurant needs to be addressed to meet higher standards.
Exceptional staff and outstanding service are frequently highlighted with guests praising the staff's kindness, responsiveness and family-like approach. Specific staff members and service areas like room service and housekeeping received special mention for their excellence. Despite minor issues with a slow front desk and overworked restaurant staff, the overall warmth and professionalism of the staff significantly enhance the guest experience.
The WiFi service receives mixed reviews with some guests reporting weak connections and slow speeds which hinder work-related tasks. The spa is praised for its great treatments and attentive staff, though critiques about its maintenance, noisy environment and expensive packages suggest room for improvement.
The gym is well-equipped, clean and appreciated by fitness enthusiasts. Despite some neutral feedback, it remains a positive aspect of the resort. The pool area, shaded by a banyan tree and featuring a baby pool, is highly praised for its cleanliness, well-maintained facilities and family-friendly environment, making it a central attraction of the resort.
Parking services, including valet and structured parking, are generally well-managed though challenges such as limited space and occasional congestion are noted. Despite these, the services provided like a car wash and concierge parking assistance ensure a smooth experience for most guests.
The resort is particularly favored by families due to its variety of child-friendly activities and amenities. The presence of a kid's activity area, a child-friendly pool and organized family activities keep children entertained, allowing parents to relax. Friendly and hospitable staff further enhance the stress-free and enjoyable stay for families.
Overall, Novotel Goa Resort & Spa Candolim stands out for its strategic location, excellent dining, engaging family activities and exceptional staff. While certain areas require improvements, the hotel's amenities and services largely ensure a comfortable and enjoyable stay for its guests.
Luxury Resort
This 5-star luxury hotel is located near the beach and offers a full-service spa with body treatments and massages. It features an outdoor pool, swim-up bar, two on-site restaurants serving international cuisine, a health club, and a hot tub.
Resort Taking Steps Towards Sustainability
Novotel Goa Panjim, part of Accor, is designed with sustainability at its core, incorporating architectural elements that connect with nature. Accor is committed to business ethics, responsible tourism, and sustainable development across its brands.
Resort for Honeymoon
Offering excellent facilities and service, this resort provides a relaxing and enjoyable stay for couples. The spa and kids' activities make it a versatile choice for honeymooners.
Resort with Spa
The hotel has a swimming pool, jacuzzi and spa. The property is at a walking distance from Candolim beach and also has a play area for children. The spa offers treatments that will restore peace and tranquility.
Family Friendly Resort
Offers family rooms, a kids' club, and a dedicated children's play area. The resort provides babysitting services and kid-friendly meal options, ensuring a comfortable stay for families.
Romantic Resort
Novotel Goa Resort & Spa features a tranquil atmosphere and comprehensive spa services, perfect for couples seeking relaxation and rejuvenation. The resort's amenities and attentive service enhance the romantic experience.
Resort with Swimming Pool
Novotel Goa Resort & Spa Candolim features a large outdoor pool with a swim-up bar, providing a fun and relaxing experience for guests. The resort also offers a separate kids' pool, making it a great option for families.
Pool Swim Up Bar Outdoor Pool
Business Resort
This resort is near Candolim Beach and provides a cafe and swimming pool. It is suitable for business travelers looking to mix work with leisure.
Resort with Parking
This resort provides free self-parking and valet parking, with an on-site car parking facility and free public parking.
Accessible Resort
This hotel, part of the AccorHotels brand, offers wheelchair accessible facilities.
Resort with Gym
Novotel Goa Resort & Spa Candolim offers a modern fitness center along with spa services. The resort provides a relaxing and rejuvenating experience, combining fitness with wellness.
5-Star Resort
Inspired by Bali, this 5-star resort is nestled amid paddy plantations and hills, offering an outdoor swimming pool with a sunken bar. It is known for its tranquil spaces, a large supervised kids' club, a gym, and a spa with a Turkish Hammam.
Resort with Outdoor Pool
This Bali-inspired resort offers a significant outdoor pool area with a sunken bar. It also includes a children's pool and provides free cabanas, sun loungers, and pool umbrellas.
Resort with Swim Up Bar
Provides a comprehensive resort experience with a swim-up bar, allowing guests to unwind and socialize in a vibrant setting. The added spa facilities enhance the overall relaxation and enjoyment.
Resort for Yoga
About Novotel Goa Resort & Spa Candolim
License: HOTN000454
Guest Reviews
Location
Guests appreciate the convenience of having supermarkets, fine dining options, ATMs and the Candolim market all within a short walk. This accessibility extends to transportation with a nearby taxi stand making it easier to explore the wider area. While the hotel is situated away from the main road, providing a peaceful and quiet environment, it is still close to all the sights and attractions visitors want to see.
Some reviews noted that the property does not have direct beach access and feels more like a hotel than a resort due to its residential location. However, the excellent amenities, good food and an ambiance that many find appealing more than make up for this. Overall, the location is frequently described as very good, perfect and outstanding, making the resort a favored choice for those looking to stay in the vibrant center of Candolim while having close access to everything they need.
Breakfast
Despite the overall positive feedback, some guests found the menu to be repetitive and noted that it can get quite crowded during peak times. There were minor complaints about specific items, like a lack of pork options and some dissatisfaction with the pre-set breakfast. However, these points were often overshadowed by the general sentiment that the breakfast exceeded expectations and was a treat to start the day. The breakfast spread alone contributed significantly to the guests' enjoyable experience at the hotel.
Dinner
There is commendable flexibility in dining options, including both buffet and à la carte choices, which were noted for their richness and taste. The breakfast, lunch and dinner spreads were praised for being extensive, complemented by the efforts of attentive chefs willing to accommodate specific needs.
While some guests found the fruits and overly spicy dishes less favorable and noted that ordering from a phone might not appeal to everyone, the overall impression remains positive. The ice creams and complimentary Dal Khichdi further add to the enjoyable dining experience. Crowds during the buffet were occasionally an issue, but the quality of food and diverse offerings generally overshadow these minor setbacks. The food and dining staff also received commendations, contributing to the generally good dining experiences at the hotel.
Rooms
Several reviews mention damp and musty smells, indicating that maintenance could be improved. The balconies, while a feature in many rooms, were often not well-maintained with water leaks and unsuitable chairs. The room views also received mixed feedback with some guests experiencing poor or unpleasant vistas.
Housekeeping generally performs well, although some guests noted that cleaning was sometimes only done upon request or inadequately. Despite these mixed reviews, there were mentions of superb duplex rooms and comfortable beds. The upgraded rooms were appreciated and when complaints were raised, staff were often willing to make necessary changes.
Overall cleanliness and room amenities have been praised, but there's a prevalent need for renovation and better maintenance to align the experience with the expectations set by the hotel’s online presence.
Beds
The condition of the furniture, including the sofa beds, was frequently mentioned with some pieces described as worn out or broken. The sofa beds in particular were criticized for being too small and uncomfortable. Room maintenance and cleaning were also points of contention, often performed only upon request, leading to inconsistent upkeep of the rooms. Despite these issues, guests generally agreed that the rooms appeared as depicted in photos. While bed comfort varied, clean beddings and positive housekeeping experiences were still appreciated by many.
Cleanliness
Staff
The service across the hotel, from the airport pickup to the restaurant, received high accolades for being excellent, courteous and efficient. The front desk, though sometimes slow and prone to mistakes, was generally responsive and supportive. Specific staff members like Nupur, Subhadra and Chef Pradeep stood out for going above and beyond to meet guests' needs.
Guests also appreciated the friendly, polite and attentive demeanor of the staff, which significantly contributed to a joyful and welcoming atmosphere, especially for families with children. Some minor issues were mentioned, such as the check-in process being lengthy and some instances of overworked restaurant staff. However, these were overshadowed by the staff’s overall warmth, professional conduct and the value for money provided.
Notably, the restaurant staff, valet and other support staff were commended for their customer-centric approach and readiness to address concerns. Despite isolated incidents requiring improvement, the hospitality and helpful nature of the staff consistently enhanced the guest experience, making Novotel Goa Resort & Spa a place where visitors felt well-cared for and comfortable.
Wi-Fi
Spa
Gym
Pool
The poolside bar offers a unique experience, though some guests noted issues such as a non-functional jacuzzi and cold, unmonitored water. Despite these occasional setbacks, the overall feedback remains overwhelmingly positive. The large central pool, combined with the charm of the poolside bar and the presence of a vigilant lifeguard like Mr. Shankar, contributes to the pool being the main attraction of the resort. Ideal for both relaxation and family fun, the pool area at Novotel Goa Resort & Spa Candolim stands out as a key feature for guests.
Parking
Family
Families traveling with infants and younger children will find the environment to be baby-friendly and accommodating. The resort is highly regarded for its family-friendly atmosphere and is a preferred choice among Indian families. The presence of multiple activities ensures that children are always entertained with staff encouraging kids to participate in various fun events. Parents can also enjoy some time to relax, knowing their children are engaged in well-organized family activities.
The hotel's spacious pool facilities, including a poolside bar and a spa, provide an added layer of enjoyment for the adults. The friendly and hospitable staff, known for their warm and reassuring demeanor, contribute significantly to the comfortable and stress-free stay for all family members. The great location of the resort adds to its appeal, making it a top destination for a memorable family holiday.
Overall, the Novotel Goa Resort & Spa Candolim stands out as a clean, safe and highly recommended resort for families. The variety of kid-friendly activities and facilities ensures that both children and parents enjoy their time, making it a favorable choice for a family vacation.
5 Star
However, there are consistent mentions of the property's inability to fully meet genuine five-star hotel standards. Comparing it to other properties, some guests found the service levels and maintenance lacking. Issues such as small rooms, downgraded services and high service costs contribute to this sentiment. Some reviews suggest that the property feels more like a three-star establishment with five-star pricing, leading to a disappointing experience for those expecting luxury. Despite being marketed as a five-star venue, the overall feedback indicates that the reality falls short of such standards with some even recommending alternative accommodations for a better value.
Business
Accessible
Outdoor Pool
Honeymoon
Yoga
Luxury
However, while the hotel's luxurious nature and excellent service standards stand out, some guests have noted that it doesn't always meet five-star expectations. Criticisms include concerns about cleanliness and excessive charges compared to similar hotels in the area. Despite these points, the resort maintains high brand standards, making it a good option for those pursuing a luxury experience in Goa.
Romantic
Yes, Novotel Goa Resort & Spa Candolim has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Novotel Goa Resort & Spa Candolim.
No, Novotel Goa Resort & Spa Candolim doesn't allow dogs.
Yes, parking facilities are available at Novotel Goa Resort & Spa Candolim.
Yes, Novotel Goa Resort & Spa Candolim has a gym.
Location Show Map
More Options
