Cancun21.06925300,
-86.77887400,
Boulevard Kululcan Km 17 Lote 52 04(Show on Map)
7.8
Good
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Summary of reviewsSeadust Cancun Family Resort – All-Inclusive is celebrated for its prime location, offering breathtaking beachfront views and easy access to both the beach and airport. Ideal for families, this resort features a water park and numerous child-friendly amenities, making it a popular choice for family vacations. The accommodating and friendly staff further enhance the experience with their attentive service.
Breakfast receives mixed feedback; it excels in variety and quality, but logistical issues such as long waits limit the experience. Dinner similarly enjoys praise for staff like Maria and Pedro, but the quality ranges widely and wait times can be excessive, especially for à la carte dining.
Rooms are often described as spacious with amazing balcony views, though opinions on cleanliness and decor vary. While some guests find them well-maintained, others cite issues like musty odors and dated interiors. Cleanliness overall is a concern, as mixed reviews note well-kept rooms upon arrival but also highlight problems like dirty floors and unclean bathrooms.
The pool areas are generally well-received, particularly the stunning infinity pool and the family-friendly water park. However, the pools can get crowded and cleanliness issues have been reported. Similarly, the beautiful beachfront is praised for its scenery and convenience, though occasional seaweed and overcrowding detract from the experience.
A standout feature of the resort is its family-friendly environment with numerous activities for children and high-quality facilities designed to keep kids entertained. The beds receive varied reviews with some guests finding them comfortable while others encounter issues with hard or damaged mattresses and stained bedding.
The all-inclusive package garners mixed reactions. While some appreciate the inclusivity and overall perks, others find it confusing and feel it falls short of expectations due to inconsistencies and additional charges for certain items. The water park, though small, is a hit among families, offering enjoyment and aesthetic appeal despite being somewhat distant from the main pool area.
In summary, Seadust Cancun Family Resort - All Inclusive is a delightful option for families seeking a picturesque beachfront location with numerous child-friendly amenities. While there are areas needing improvement, the friendly staff, variety of activities and beautiful views make it an appealing destination. Show more
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Family Friendly Resort
This resort is specifically designed for families, featuring a water park, kids' club, and various activities suitable for all age groups. The all-inclusive package simplifies the vacation experience, making it stress-free for parents.
Resort near Nightlife Spots
Situated in the Hotel Zone, it provides a balance of family-friendly amenities and access to Cancun's nightlife. The hotel features bars and restaurants, offering options for evening entertainment. It is known for its water park and family activities with nightlife access.
Resort with Swimming Pool
Seadust Cancun Family Resort provides an all-inclusive experience designed for families with children. It has multiple pools, a water park, and a kids' club with various activities.
Pool Water Slide Water Park Outdoor Pool
Resort with Tennis Courts
Seadust Cancun Family Resort offers tennis courts among its many amenities, providing a great option for families who enjoy the sport. The resort's family-focused activities and facilities are noteworthy. It also boasts a water park.
Resort with Rooms With Jacuzzi / Hot-tub
This family-friendly resort offers suites with jacuzzi tubs, providing a relaxing option for parents. It also features a water park and various activities suitable for children.
Resort with All Inclusive Packages
Geared towards families, Seadust Cancun offers a variety of activities and amenities for all ages, including a water park, kids' club, and multiple dining options. The all-inclusive package makes it easy to enjoy a hassle-free vacation.
Resort with Outdoor Pool
This family resort includes a swim-up bar among its amenities, adding to the enjoyment of the outdoor pool area.
Resort with Water Park
Situated on the beachfront of Cancun, Seadust Cancun Family Resort is home to Treasure Island Water Park, the most exciting experience of the children's area of the resort. Complete with slides, a pirate ship, water games and much more, once children have been registered in the Kids Club, they can enjoy their day with tailor-made fun.
Resort with Pool Water Slide
Offers a dedicated water park area with various slides and splash zones suitable for children of different ages. Combines a family-friendly atmosphere with engaging water attractions, making it a popular choice for vacations.
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Romantic Resort
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
4-Star Resort
Room Types
Luxury Suite One King Bed This room provides a partial ocean view with a balcony, king size, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Nonsmoking room.
Family Suite two double beds The room provide an partial ocean view with a balcony, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.
Grand Luxe Suite with Jacuzzi One King BedThis room provides partial ocean view with a balcony, king size bed, bathroom with shower, Jacuzzi inside the room, mini-bar, coffee machine, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Nonsmoking room.
Sunset Suite One King BedThis air-conditioned and non smoking room features a balcony with a hot tub and Nichupte Lagoon view. There is a 50-inch flat-screen satellite TV, a minibar and 24-hour room service.
Offers a king size bed, a bathroom with shower, a mini fridge, an electronic deposit box. Also has a available a phone, hairdryer and iron.
Luxury Suite Two Double BedsThis room provides a partial ocean view with a balcony, two double beds, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.
Family Suite One King BedThis room provides a partial ocean view with a balcony, king size & bunk beds, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Nonsmoking room.
Ocean Front Suite One King Bed - Adults onlyThis room provides an ocean view with a balcony, king size, bathroom with shower, private Jacuzzi in balcony, mini-bar, coffee machine, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.
This room is only available for Adults 18+
Grand Luxe Suite with Jacuzzi Two Double BedsThis room provides partial ocean view with a balcony with two double beds, bathroom with shower, Jacuzzi inside the room, mini-bar, coffee machine, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.
Sunset Suite Two Double BedsThis air-conditioned and non smoking room features a balcony with a hot tub and Nichupte Lagoon view. It has two double beds and a bathroom with shower. Offers a mini fridge, an electronic safe deposit box, a telephone, hairdryer and iron. There is a 50-inch flat-screen satellite TV, a minibar and 24-hour room service.
Ocean Front Suite Two Double Beds - Adults OnlyThis room provides an ocean view with a balcony, two double beds, bathroom with shower, private Jacuzzi in balcony, mini-bar, coffee machine, electronic safe deposit box, air-conditioning, 50´´ flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.
This room is only available for Adults 18+
Superior King SuiteProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious quadruple room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
7.8
Good
Location
Seadust Cancun Family Resort boasts an excellent location, being conveniently close to both the airport and a beautiful beachfront. Guests frequently praise its picturesque views and the straightforward access to the beach, which is often described as clean and very beautiful. The beachfront provides fantastic scenic vistas from the rooms, enhancing the overall guest experience.
The resort is exceptionally family-friendly, featuring a water park perfect for children, although slightly distant from the main areas. The location, combined with its family-focused amenities and friendly staff, makes it a top choice for family vacations.
While the beachfront occasionally has seaweed, guests remain impressed by the cleanliness and beauty of the beach. The resort’s prime location also facilitates easy access to various activities and dining options within the hotel, likened to a cruise ship in structure.
Overall, Seadust Cancun Family Resort’s combination of an amazing location, family-oriented facilities and beautiful surroundings leave guests eager to return.
Breakfast
Seadust Cancun Family Resort offers a breakfast experience with mixed feedback. On the brighter side, guests often remark about the wide variety and good quality of the food presented at the breakfast buffet. Descriptions like indulgent, delicious and well-stocked highlight the positive aspects, ensuring that there are ample choices to cater to different tastes.
However, logistical issues significantly mar the experience. Long wait times, often exceeding 30 minutes and the presence of only one restaurant serving breakfast lead to congestion and lengthy queues. Several guests noted the subpar quality of specific dishes, such as hard sausages and oddly-tasting omelets. Issues with cold food and dark lighting in the Food Gallery buffet restaurant also detract from the overall dining atmosphere.
Additionally, service concerns, such as delays in getting coffee and inconsistencies in room service replenishments, are common grievances. Some guests found the breakfast experience compromised by environmental factors, such as a strong sewage smell at the main restaurant entrance and the lack of designated areas for smokers, making it uncomfortable for non-smoking guests. Despite these drawbacks, the varied and indulgent offerings keep some guests satisfied, provided they can navigate the morning wait.
Dinner
The Seadust Cancun Family Resort offers a mixed dining experience for its guests. The staff at the resort, such as Maria from guest services and Pedro from the Florencia restaurant, are often praised for their exceptional service, going the extra mile to ensure a comfortable and pleasant stay. The food overall receives varied reviews with many guests describing it as delicious and offering a wide variety of dishes, especially at the buffet. Some have enjoyed excellent meals, particularly at the Asian restaurant.
However, there are notable concerns regarding wait times, as guests frequently mention waiting over an hour – sometimes up to three hours – to get a table at the à la carte restaurants. Additionally, the quality of food can be inconsistent with descriptions ranging from good to mediocre and even horrible. Guests also express dissatisfaction with the limited restaurant options available due to reservations block-booked by a travel agency.
Despite the criticisms, many guests found the overall culinary experience to be acceptable with some even highlighting specific instances of delicious food and wide variety. The ambiance and efforts of the staff remain standout positives in the dining experience at Seadust Cancun Family Resort.
Rooms
Rooms at the Seadust Cancun Family Resort - All Inclusive are predominantly described as spacious and providing stunning balcony views, making them a highlight for many guests. Accommodation sizes are generous, offering ample space and comfort with large, comfortable beds and, in certain rooms, jacuzzis that add an extra touch of luxury, although some guests mentioned that the jacuzzis occasionally did not function.
Cleanliness in the rooms received mixed reviews; while many guests praised the rooms for being well-maintained and cleaned daily, others reported issues such as late cleaning times, dirty conditions upon arrival and persistent musty odors. The décor and infrastructure of the rooms seemed to divide opinions with some appreciating the well-maintained appearance, while others felt that the rooms were outdated, old-fashioned and in need of renovation, particularly the bathrooms.
Overall, while the generous space and beautiful views offer a comfortable stay, improvements in room maintenance and updating the décor could enhance the guest experience at this family-oriented resort.
Beds
Guests at the Seadust Cancun Family Resort have mixed opinions about the beds. Many found the beds to be very comfortable, highlighting that the sleep quality was satisfactory. Some guests noted that the pillows were excellent, enhancing their comfort. However, others experienced discomfort due to hard or damaged mattresses, which negatively impacted their rest. Some beds were reported to be smaller than standard double beds and the bedding occasionally had issues, such as stains and a moist feeling. The feedback suggests that while many guests enjoyed a good night's sleep, there were notable inconsistencies that could affect the overall experience.
Cleanliness
Seadust Cancun Family Resort - All Inclusive has received mixed reviews regarding its cleanliness. On the positive side, many guests found the rooms to be impeccably clean upon arrival and appreciated that the hotel adhered to international cleanliness standards. Cleanliness in certain areas was often described as good with the property being well-maintained despite its older structure.
However, several recurring issues indicate that improvements are needed. Guests frequently encountered problems like dirty floors, stained mattresses and cockroaches in rooms and closets. The bathrooms in particular were highlighted for their lack of cleanliness with clumps of hair and constant humidity due to leaking showers. The pool area also disappointed some visitors due to its run-down appearance, hair found in the water and overall lack of cleanliness.
The resort's facilities were often considered outdated and the overall hygiene left much to be desired. Many guests experienced inadequate room cleaning with some describing the hotel as feeling abandoned and neglected. These aspects suggest that while the resort has strengths in maintenance and initial room presentation, ongoing cleanliness and upkeep require significant attention to meet guest expectations.
Staff
Seadust Cancun Family Resort boasts a particularly friendly and attentive staff with a noticeable emphasis on hospitality and guest satisfaction. Many reviews highlight how courteous and approachable the team is, both in the dining areas and around the pool. Several individuals, including Oliverio, Javier from the pool area and Carlos the entertainer, receive special praise for their excellent service and enthusiasm.
Guests appreciate the efforts of the night shift staff at Cactus and commend Manuel for his perfect attention in the restaurant. The entertainment staff's enthusiasm is frequently noted and adds a positive dimension to the guest experience. The security within the resort also benefits from the attentive nature of the staff, ensuring a safe environment for all.
Despite the numerous commendations, there are mentions of inconsistent service quality, particularly at the main restaurant where service can be slow and some guests feel that servers do not check in frequently enough. A few reviews describe the attention from waiters as elitist, suggesting variability in the dining experience.
In general, the resort staff is described as friendly, helpful and welcoming, contributing significantly to the overall pleasant experience at Seadust Cancun Family Resort.
Pool
Seadust Cancun Family Resort boasts a range of pools catering to different preferences and ensuring ample family fun. With several pools available, the highlight is clearly the stunning infinity pool offering a spectacular view. Adults can find solace in the adults-only pool, which provides a more relaxed and serene environment. Families and children are well-catered for with special pools and a water park that includes fun slides, keeping the little ones entertained throughout the stay. The attentive pool staff and the effort put into the overall presentation of the area enhance the guest experience.
However, not all feedback is positive, as some guests noted that the pool area can become overcrowded and there's the challenge of limited warm pool options except for the often-crowded children's pool. Occasionally, issues such as cold temperatures in the outdoor pools and concerns with cleanliness were mentioned. Despite these minor setbacks, the beach and pool areas generally receive high praise for their enjoyment and beauty, making them standout features of the resort.
Beach
Seadust Cancun Family Resort boasts a beautiful beachfront directly in front of the hotel, making it a picturesque setting for guests. The beach is often described as gorgeous, fantastic and very beautiful, adding to the overall appeal of the resort. Guests appreciate the clean beach and the comfortable seating with drink service that enhances their relaxation experience. The luxurious dining and quality alcohol available at the resort complement the beautiful beach scenery.
However, some concerns were noted about the beach. There were mentions of seaweed and sargassum on the beach, which were not always cleaned sufficiently. This sometimes made the beach appear somewhat neglected. The beach also lacked shaded areas and there were comments about the beach being small and crowded, considering the size of the hotel. Despite these drawbacks, access to the beach was generally easy and it remained a pleasant spot for guests to enjoy their time. While it's not a calm beach, it is still suitable for playful activities. Overall, the beachfront at Seadust Cancun offers a mix of beauty and convenience, though it could benefit from more attentive maintenance and better space management.
Family
Seadust Cancun Family Resort - All Inclusive shines as an ideal destination for families, consistently receiving praise for its family-friendly atmosphere. Guests appreciate the wealth of activities designed to keep children entertained, from fun-filled kids' clubs to engaging night shows suitable for all ages. The hotel's commitment to families is evident with multiple reviewers highlighting its superb facilities catering to both children and adults. It boasts wonderful, high-quality restaurants, a children's pool and a dedicated Baby Club for the littlest guests. For families seeking a calm and beautiful environment, this resort offers everything needed for a memorable vacation with kids. With numerous positive mentions about its child-oriented programs and amenities, it's clear that Seadust Cancun Family Resort is a top recommendation for a family trip.
All-Inclusive Packages
The all-inclusive experience at Seadust Cancun Family Resort presents a mixed bag of reviews. Some guests appreciate the perks and feel that the offerings meet their expectations, describing it as a 5-star all-inclusive hotel. However, others have found the experience lacking, citing issues such as being charged for items that are typically included in all-inclusive packages, like lounge chairs and wine. There's also feedback indicating that services like buffet meals need significant improvements with some travelers stating they've had better food quality at other resorts. A recurring point of contention is the lack of clarity regarding what is included in the all-inclusive package, further complicated by an insistence to join the hotel's travel club. Additionally, some amenities and services cease to be all-inclusive after 5:00 PM, adding to the confusion and dissatisfaction for some. Overall, while some find value in the all-inclusive option, others feel it falls short of expectations.
Water Park
The Seadust Cancun Family Resort offers a delightful experience for families, particularly when it comes to their water park amenities. Though not very large, the water park is beautifully designed, providing an excellent space for children to have fun. The children's area, including the water park, is particularly praised for its aesthetics and the enjoyable activities it offers.
Parents have noted that the attention and service at the kids' club are outstanding, enhancing the overall experience for younger guests. Despite being situated some distance from the main pool, the water park remains a highlight for many families. While some mention the water being cold, the variety of activities and the enjoyment it brings to children make it a significant positive feature of the resort.
Yes, Seadust Cancun Family Resort - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Seadust Cancun Family Resort - All Inclusive.
No, Seadust Cancun Family Resort - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Seadust Cancun Family Resort - All Inclusive.
Yes, Seadust Cancun Family Resort - All Inclusive has a gym.