Occidental Tucancún - All Inclusive
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Summary of reviewsOccidental Tucancún - All Inclusive is highly regarded for its excellent location in Cancun's vibrant hotel zone. Guests appreciate its close proximity to key amenities, such as shopping centers and public transportation, making it convenient for both relaxation and adventure. The hotel is situated on a well-maintained beach with stunning ocean views, enhancing the overall guest experience with picturesque settings and quick beach access.
The breakfast offerings at the hotel receive substantial praise for their variety, quality and abundance. Guests enjoy the extensive selection of delicious options, including regional dishes and fresh ingredients, though there are occasional criticisms about long lines and repetitive menus.
Dinner experiences are mixed with the Mexican, Italian and seafood restaurants receiving commendations for their taste and quality. Evening programs further enhance the dining experience. However, challenges include limited variety, difficult reservation processes and limited options for vegetarians and vegans.
Rooms elicit mixed feelings with many guests appreciating the comfort, spaciousness and ocean views. While cleanliness is generally praised, the decor and furnishings are dated and maintenance issues are common. Noise and inadequate ventilation are additional concerns.
The hotel is celebrated for its cleanliness with the property, pools, beach and common areas often noted as spotless. However, some instances of inadequate cleaning and occasional pest issues were reported.
The staff at the hotel is largely praised for being friendly, attentive and helpful, contributing significantly to guest satisfaction. Housekeeping, waitstaff and bartenders receive particular commendations, although some guests encountered inconsistent service quality and occasional rudeness.
The wifi service garners mixed reviews with many guests reporting good coverage and reception throughout the hotel. However, some mention intermittent connections and the need for daily logins.
The spa facilities are appreciated, especially the massage services, contributing positively to the guest experience, despite minor drawbacks like the absence of a jacuzzi.
The gym also has mixed feedback. While the presence of a personal instructor and tennis courts is positive, outdated equipment and poor lighting are concerns.
The pool facilities are a standout feature, noted for their variety, cleanliness and well-maintained condition. Multiple pools, including adults-only areas and scenic views are highlights. However, occasional crowding and slightly limited cleaning were mentioned.
The beach is a major attraction with its beauty, cleanliness and accessibility. Guests enjoy the clear blue ocean and sandy shore, although shaded areas are limited and occasional seaweed and rough sea conditions are noted.
The hotel is well-suited for families, offering a variety of activities and amenities catering to guests of all ages. Despite minor logistical challenges, the family-friendly environment and engaging entertainment options contribute to memorable family experiences.
Categories
The breakfast offerings at the hotel receive substantial praise for their variety, quality and abundance. Guests enjoy the extensive selection of delicious options, including regional dishes and fresh ingredients, though there are occasional criticisms about long lines and repetitive menus.
Dinner experiences are mixed with the Mexican, Italian and seafood restaurants receiving commendations for their taste and quality. Evening programs further enhance the dining experience. However, challenges include limited variety, difficult reservation processes and limited options for vegetarians and vegans.
Rooms elicit mixed feelings with many guests appreciating the comfort, spaciousness and ocean views. While cleanliness is generally praised, the decor and furnishings are dated and maintenance issues are common. Noise and inadequate ventilation are additional concerns.
The hotel is celebrated for its cleanliness with the property, pools, beach and common areas often noted as spotless. However, some instances of inadequate cleaning and occasional pest issues were reported.
The staff at the hotel is largely praised for being friendly, attentive and helpful, contributing significantly to guest satisfaction. Housekeeping, waitstaff and bartenders receive particular commendations, although some guests encountered inconsistent service quality and occasional rudeness.
The wifi service garners mixed reviews with many guests reporting good coverage and reception throughout the hotel. However, some mention intermittent connections and the need for daily logins.
The spa facilities are appreciated, especially the massage services, contributing positively to the guest experience, despite minor drawbacks like the absence of a jacuzzi.
The gym also has mixed feedback. While the presence of a personal instructor and tennis courts is positive, outdated equipment and poor lighting are concerns.
The pool facilities are a standout feature, noted for their variety, cleanliness and well-maintained condition. Multiple pools, including adults-only areas and scenic views are highlights. However, occasional crowding and slightly limited cleaning were mentioned.
The beach is a major attraction with its beauty, cleanliness and accessibility. Guests enjoy the clear blue ocean and sandy shore, although shaded areas are limited and occasional seaweed and rough sea conditions are noted.
The hotel is well-suited for families, offering a variety of activities and amenities catering to guests of all ages. Despite minor logistical challenges, the family-friendly environment and engaging entertainment options contribute to memorable family experiences.
Resort near Golf Courses
Located in the Hotel Zone, near the Iberostar Cancun Golf Club.
Resort near Nightlife Spots
Situated in the Hotel Zone, this all-inclusive resort provides easy access to Cancun's nightlife. The hotel has multiple bars and restaurants, offering a variety of options for evening entertainment. It is known for its lively atmosphere and themed parties.
Resort with Swimming Pool
Occidental Tucancún offers an all-inclusive experience with a focus on value and convenience. It features multiple pools, a kids' club, and a variety of dining options.
Infinity Pool Outdoor Pool
Resort with Tennis Courts
Occidental Tucancún provides tennis courts as part of its all-inclusive package. Guests can enjoy a match or practice their skills during their stay. The resort's location is convenient for exploring the Hotel Zone.
Resort with Outdoor Pool
Occidental Tucancún provides a well-rounded experience with its outdoor pool and beachfront location. The resort's amenities and activities cater to a variety of guests, making it a versatile choice.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Business Resort
Resort with Parking
Resort with Gym
4-Star Resort
Resort with Infinity Pool
Guest Reviews
Occidental Tucancún - All Inclusive offers an enviable location within the vibrant hotel zone of Cancun. Affording easy access to a pristine, well-maintained beach and boasting breathtaking ocean views, the hotel is praised for its picturesque setting. Guests appreciate its proximity to key amenities, including multiple shopping centers such as La Isla and a variety of entertainment options. Public transportation is also conveniently available nearby.
Many reviews highlight the hotel's convenient location, just a short 20-minute taxi ride from the airport. The grounds are well-kept, adding to the overall charm of the property. It's perfectly placed right on the sandy shoreline, providing guests with quick beach access and an array of beach and poolside options. Additionally, numerous rooms offer stunning ocean vistas which contribute to a memorable stay.
The central location also means guests have easy access to downtown areas and other significant tourist spots. The hotel's position opposite shopping centers and near other hotels enhances the overall convenience for visitors. Moreover, many guests commend the friendly staff and quality of service, further elevating the overall experience.
In summary, Occidental Tucancún - All Inclusive is celebrated for its excellent location, beautiful beach views and convenient access to numerous attractions and facilities, making it an ideal choice for travelers seeking both relaxation and adventure in Cancun.
Guests of Occidental Tucancún - All Inclusive have frequently praised the variety and quality of the breakfast offerings. The breakfast at the hotel is highlighted as abundant with a wide array of delicious options, including regional choices, fresh ingredients and extended hours. Many guests describe the breakfast as very good or excellent, noting the availability of omelets, fruits and other diverse dishes. However, some reviews mention occasional long lines and a lack of variety or creativity in the breakfast menu. Despite minor criticisms and the need for staff training, the breakfast experience overall is noted to be a highlight of the stay.
Dinner at Occidental Tucancún - All Inclusive receives mixed reviews with a notable focus on both its strengths and weaknesses. On the positive side, the Mexican restaurant receives high marks for exceptional food, generating praise for its taste and quality. Diners also appreciated the Italian and seafood restaurants, describing the food as delicious and the dining experience as excellent when reservations were successfully made.
The overall quality of dinner offerings was well-regarded by some guests with many noting good and varied flavors, particularly in the reservation-based restaurants. Reviewers consistently highlighted the enjoyable evening programs complementing the dining experience.
However, several challenges were mentioned. The variety of food often fell short with repeated menus reducing dining excitement over longer stays. Reservation difficulties were a frequent sore point, as guests often had to wake up early to secure a spot and slots filled up quickly, leading to frustration and limited dining options.
Vegetarians and vegans faced limited choices and some guests mentioned bland, repetitive and occasionally cold meals. The buffets received mixed feedback, ranging from being satisfactory to causing food poisoning in some cases.
In summary, while dining at Occidental Tucancún offers some high-quality and enjoyable experiences, particularly in the reservation restaurants, the limited variety and challenging reservation system pose significant areas for improvement.
The rooms at Occidental Tucancún - All Inclusive evoke mixed feelings among guests. Many appreciated the comfort and spaciousness of the accommodations with some highlighting the stunning ocean views and well-equipped facilities, including amenities like coffee makers and hairdryers. Room cleanliness was generally praised and the housekeeping staff was noted for their diligent service.
However, numerous guests pointed out significant drawbacks. The decor and furnishings were widely described as outdated and in need of renovation. Maintenance issues were common with complaints about noisy and inefficient air conditioning, clogged sinks, broken bathroom doors and damp smells. Noise was another prevalent issue, either from external sources or from malfunctioning room equipment.
Despite these concerns, there were instances of satisfaction, particularly when guests were upgraded or received rooms with spectacular sea views. Yet, inconsistencies in room quality and appearance, compared to promotional photos, left several guests disappointed. While the room sizes were generally appreciated, frequent reports of insufficient ventilation, unreliable air conditioning and outdated decor suggest that the property could benefit greatly from a thorough modernization effort.
The beds at Occidental Tucancún - All Inclusive consistently receive high praise for their comfort. Guests appreciate the large, comfy king beds and the overall comfort of the accommodations. Several reviews highlight that the beds were not only comfortable but also relaxing, contributing significantly to a restful stay. However, there are mentions of double beds not being suitable for couples and some isolated incidents of bedding issues, such as hardness and dark spots on pillowcases. Despite these few concerns, the cleanliness and comfort of the beds seem to be a standout feature that most guests enjoyed. The hotel rooms are spacious with comfortable beds, although some guests noted the need for updated furniture and the occasional replacement of light bulbs. Overall, the bedding at Occidental Tucancún adds a positive touch to the guest experience, making it a comfortable place to unwind.
Occidental Tucancún - All Inclusive stands out for its overall cleanliness. Numerous reviews highlight the hotel as very clean with many guests praising the impeccable room cleaning and the spotless state of the entire property. The pools, beach and general facilities are frequently noted as clean and well-maintained. Common areas, including pool-area bathrooms, receive commendations for their cleanliness.
However, certain areas and aspects still require attention. Some guests mentioned instances of inadequate cleaning, such as dirty sheets, comforters and neglected common areas. Occasional encounters with cockroaches and areas with accumulated dust were also reported. Moreover, there were mixed feelings about the efficiency and thoroughness of some cleaning staff with a few guests noting that their rooms were not cleaned despite requests.
While the hotel generally maintains high cleanliness standards, there are areas for improvement, particularly in maintaining common spaces and ensuring consistent room cleaning. Despite these occasional issues, Occidental Tucancún is generally portrayed as a clean and comfortable option for an all-inclusive stay.
At Occidental Tucancún - All Inclusive, most guests were impressed by the amiable and attentive demeanor of the hotel's staff. The employees were frequently described as friendly, helpful and accommodating, often going the extra mile to make guests feel welcome and at home. The waitstaff, bartenders and housekeeping staff received particular praise for their dedicated service, working diligently to ensure guest satisfaction.
Many guests appreciated the professional and considerate nature of the staff, noting that employees were frequently cheerful, polite and attentive. The reception and restaurant staff were highlighted for their exceptional customer service with some individuals like Felipe, Erik, Vicente Santos and Angela receiving special mentions for their outstanding care and hospitality.
However, the reviews also uncovered some inconsistencies in service quality. A few guests encountered unhelpful or unfriendly staff, particularly at the reception. Issues such as long wait times at check-in, sporadic unavailability of daily drinking water in rooms and occasional rudeness from certain bartenders were among the negative experiences noted.
Despite these few drawbacks, the overall sentiment about the staff at Occidental Tucancún leaned heavily towards the positive. The general kindness, enthusiasm and hard-working nature of the employees contributed significantly to enhancing the guest experience, making the hotel a welcoming destination for many visitors.
The wifi at Occidental Tucancún - All Inclusive receives mixed reviews from guests. On the positive side, many highlighted the excellent reception and good coverage throughout the hotel, including the beach area and all facilities. Some guests specifically mentioned the great and very good wifi quality, expressing satisfaction with the consistent connection in various spots.
However, several guests pointed out issues such as having to log in daily, intermittent and slow connections and poor wifi service in certain areas like the reception. A few reviews noted complete outages for a couple of days and overall dissatisfaction with the internet speed. Despite some challenges, the wifi generally seems to have worked well for most guests.
The spa at Occidental Tucancún - All Inclusive receives a mix of feedback. Guests appreciate the overall facility and particularly commend the massage services. The spa is noted for its nice and accessible environment with specific praise directed towards staff members such as Maria. However, some limitations include the absence of a jacuzzi and inconsistencies with the pricing structure. Despite these minor shortcomings, the spa, along with its prime location and attentive staff, contributes positively to the overall guest experience.
The gym at Occidental Tucancún - All Inclusive features a personal instructor and well-maintained facilities. While some reviews mention that the gym is good, there are concerns about outdated equipment and poor lighting. Some machines are reported to be in poor condition or non-functional. Booking is required for gym use, but there are issues with cleanliness and lack of water provision. On a positive note, the hotel also offers access to three tennis courts.
Occidental Tucancún - All Inclusive boasts an impressive array of swimming pools that enhance the overall guest experience. Visitors frequently highlight the variety, beauty and cleanliness of the pools as a major plus. Guests appreciate the multiple pool options, which include areas designated for adults only, ensuring a pleasant and relaxing environment. The pool areas are well-maintained with many sun loungers readily available, eliminating the hassle of finding a spot.
The hotel offers four different pools, each providing ample seating and sun loungers, creating a comfortable experience for sunbathing enthusiasts. Guests often mention the polite and helpful pool staff, contributing to the positive atmosphere in the pool areas. For those looking to enjoy poolside refreshments, the pool bars and grill receive favorable comments, although some note they close relatively early between 6pm and 7pm.
Entertainment activities around the pools, such as daily programs and games, are popular among guests, adding to the vibrant ambiance. The scenic views from the pools facing the beach are often highlighted as particularly enjoyable. However, a few guests mentioned that, while the main pool is amazing and the pool areas very pleasant, some pools were occasionally found to be crowded or not as clean as expected.
Overall, the pool facilities at Occidental Tucancún have garnered significant praise, making them a standout feature of the hotel. The combination of well-maintained pools, attentive staff and enjoyable amenities ensures that guests have a delightful and relaxed experience during their stay.
The beach at Occidental Tucancún - All Inclusive is a major highlight for guests, frequently praised for its beauty, cleanliness and accessibility. Nestled in the bustling hotel zone, the beach offers spectacular views of the clear blue, transparent ocean and sandy front that adds to its allure. It's well-maintained and spacious, providing ample room for visitors to relax and enjoy the seaside. Some reviews mention the beach being peaceful and not overly crowded, although it can get busy at times.
Guests appreciate the easy access to the beach and the incredible proximity to their rooms, often stating that it's just a few meters away. The beachfront location of the hotel is consistently mentioned, enhancing the overall experience of staying at the resort. The beach scenery, including stunning sunrises and the pristine ocean water, receives high praise.
However, despite its many positives, the beach does have some minor drawbacks. The lack of shaded areas and umbrellas is noted with some mentioning only coconut trees for shelter, which do not provide adequate cover from the strong sun. Additionally, while the beach is generally kept clean of seaweed, there are occasional mentions of seaweed accumulation and rough sea conditions which can impact swimming. Regardless, the overwhelming sentiment is that the beach is a beautiful, well-loved part of the resort, contributing to a relaxing and enjoyable stay.
Occidental Tucancún - All Inclusive boasts an excellent family atmosphere, making it a perfect destination for families looking to unwind and enjoy quality time together. The resort is recognized for being very family-oriented, featuring a range of amenities and activities that cater to guests of all ages. Families can look forward to memorable days of fun, whether at the pools or the gorgeous beach, creating an unforgettable family trip.
Despite the occasional challenge with strollers, the resort is known for its family-friendly environment. Guests appreciate the miniature water park and live evening music, which provide engaging options for children and adults alike. The entertainment team receives high praise for their efforts, ensuring that there is enough varied and enjoyable entertainment for all family members.
While some reviews mention limited recreational activities for children, the overall setting and atmosphere are ideal for family vacations, emphasizing a peaceful and enjoyable experience. The staff's helpfulness further enhances the welcoming environment, making Occidental Tucancún a solid choice for family getaways.
The nightlife around Occidental Tucancún - All Inclusive offers a mixed experience for its guests. While there aren't many options for nighttime entertainment directly at the hotel, there are still a variety of activities to enjoy. The hotel features nightly shows with the theater and live music being popular among visitors. These events include music shows, dance clubs, karaoke and other evening programs, providing a fun and lively atmosphere for those who participate.
The theater is frequently mentioned as a central hub for nighttime fun with events like live music and concerts drawing in crowds. The nightclub section of the hotel is also highlighted for its lively environment, though it can get quite loud at times due to the proximity of the theater.
For those looking for a more vibrant nightlife experience, the hotel's location is just a short bus ride away from the party area in Cancun, including popular destinations like Coco Bongo. However, some guests noted that the nighttime activities at the hotel itself close early and are not particularly varied, making the nightlife experience somewhat average for younger visitors seeking more excitement.
Occidental Tucancún - All Inclusive is consistently regarded as a four-star resort, offering a variety of facilities and services reflective of this rating. Guests appreciated the great sea view, which adds to the aesthetic appeal of the property. While the resort is very elegant, well-managed and generally offers very good cost performance, some visitors found the rooms to be somewhat outdated, aligning more with a three-star experience. Despite these mixed feelings about the rooms, the resort still garners high recommendations and is described as a beautiful, value-for-money destination. Overall, guests experienced a four-star stay with favorable service and amenities making it a fantastic property for its location and price point.
Occidental Tucancún - All Inclusive offers a generally positive stay for first-time visitors to all-inclusive resorts, delivering a great experience overall. Guests appreciate the variety of food options available and the benefits of different restaurant choices. The all-inclusive package is noted for providing a good value, including unlimited access to food and drinks without additional surprise fees. Many reviewers were satisfied with their stay and enjoyed the diverse culinary offerings and plentiful buffet options.
However, there are some recurring issues that guests mention. The quality of the buffet food is often described as mediocre and some were disappointed with the limited variety and repetitive menu. Premium customer service and room service have occasionally fallen short with complaints about additional fees for certain services, like cocktails and room service dishes. Some reviewers pointed out that reservations are necessary for restaurant dining, leading to frustration due to limited availability.
The all-inclusive experience includes domestic beverages, but this hasn't impressed all guests with some citing low-quality alcoholic drinks. Despite these issues, the staff's availability and the ease of the all-inclusive system were well-received, making Occidental Tucancún a potentially worthwhile option for those seeking an all-inclusive resort in Cancun.
The outdoor pool area at Occidental Tucancún - All Inclusive is a standout feature of the hotel. Guests highlight the beautiful pools with particular praise for the main pool, which many find amazing. Situated by the ocean, the pools provide a stunning backdrop for relaxation. The presence of multiple pools offers variety and enhances the overall experience with visitors consistently noting the attractiveness and pleasantness of the pool environment. The service at the marina on the water also receives positive feedback, adding to the charm of spending time by the pools.
Occidental Tucancún - All Inclusive offers a blend of romantic ambiance and luxury, perfect for couples seeking a romantic escape. Guests have particularly enjoyed intimate experiences like romantic dinners for two and appreciating the romantic atmosphere the hotel provides. The setting, complete with beautiful pools and a scenic beach, adds to the overall romantic charm. The intimate sunset views contribute further to a relaxing and romantic stay.
Occidental Tucancún - All Inclusive offers an idyllic beachfront experience, situated directly on the ocean, providing guests with direct access to the sea and stunning beach views. The resort boasts a beautiful, clean and welcoming beachfront area that is perfect for relaxation. Guests appreciate the picturesque sunrises and the magical scenery right from the beach. The proximity to both the beach and the pools enhances the overall convenience and enjoyment for visitors.
The beach itself is described as incredibly clean, not busy and stunningly beautiful. Visitors can enjoy private beach access, making for a more exclusive and serene experience. Many rooms offer breathtaking ocean views with some corner rooms featuring balconies that overlook the beach.
Overall, guests find the beachfront to be a major highlight, often noting its peaceful atmosphere and the amazing views it offers. While amenities such as sun umbrellas on the beach are lacking, the range of activities organized by the hotel staff and the variety of good food available contribute positively to the overall stay. The combination of easy beach access and beautiful surroundings makes Occidental Tucancún a highly appealing destination for beach lovers.
Location Show Map
Location
Many reviews highlight the hotel's convenient location, just a short 20-minute taxi ride from the airport. The grounds are well-kept, adding to the overall charm of the property. It's perfectly placed right on the sandy shoreline, providing guests with quick beach access and an array of beach and poolside options. Additionally, numerous rooms offer stunning ocean vistas which contribute to a memorable stay.
The central location also means guests have easy access to downtown areas and other significant tourist spots. The hotel's position opposite shopping centers and near other hotels enhances the overall convenience for visitors. Moreover, many guests commend the friendly staff and quality of service, further elevating the overall experience.
In summary, Occidental Tucancún - All Inclusive is celebrated for its excellent location, beautiful beach views and convenient access to numerous attractions and facilities, making it an ideal choice for travelers seeking both relaxation and adventure in Cancun.
Breakfast
Dinner
The overall quality of dinner offerings was well-regarded by some guests with many noting good and varied flavors, particularly in the reservation-based restaurants. Reviewers consistently highlighted the enjoyable evening programs complementing the dining experience.
However, several challenges were mentioned. The variety of food often fell short with repeated menus reducing dining excitement over longer stays. Reservation difficulties were a frequent sore point, as guests often had to wake up early to secure a spot and slots filled up quickly, leading to frustration and limited dining options.
Vegetarians and vegans faced limited choices and some guests mentioned bland, repetitive and occasionally cold meals. The buffets received mixed feedback, ranging from being satisfactory to causing food poisoning in some cases.
In summary, while dining at Occidental Tucancún offers some high-quality and enjoyable experiences, particularly in the reservation restaurants, the limited variety and challenging reservation system pose significant areas for improvement.
Rooms
However, numerous guests pointed out significant drawbacks. The decor and furnishings were widely described as outdated and in need of renovation. Maintenance issues were common with complaints about noisy and inefficient air conditioning, clogged sinks, broken bathroom doors and damp smells. Noise was another prevalent issue, either from external sources or from malfunctioning room equipment.
Despite these concerns, there were instances of satisfaction, particularly when guests were upgraded or received rooms with spectacular sea views. Yet, inconsistencies in room quality and appearance, compared to promotional photos, left several guests disappointed. While the room sizes were generally appreciated, frequent reports of insufficient ventilation, unreliable air conditioning and outdated decor suggest that the property could benefit greatly from a thorough modernization effort.
Beds
Cleanliness
However, certain areas and aspects still require attention. Some guests mentioned instances of inadequate cleaning, such as dirty sheets, comforters and neglected common areas. Occasional encounters with cockroaches and areas with accumulated dust were also reported. Moreover, there were mixed feelings about the efficiency and thoroughness of some cleaning staff with a few guests noting that their rooms were not cleaned despite requests.
While the hotel generally maintains high cleanliness standards, there are areas for improvement, particularly in maintaining common spaces and ensuring consistent room cleaning. Despite these occasional issues, Occidental Tucancún is generally portrayed as a clean and comfortable option for an all-inclusive stay.
Staff
Many guests appreciated the professional and considerate nature of the staff, noting that employees were frequently cheerful, polite and attentive. The reception and restaurant staff were highlighted for their exceptional customer service with some individuals like Felipe, Erik, Vicente Santos and Angela receiving special mentions for their outstanding care and hospitality.
However, the reviews also uncovered some inconsistencies in service quality. A few guests encountered unhelpful or unfriendly staff, particularly at the reception. Issues such as long wait times at check-in, sporadic unavailability of daily drinking water in rooms and occasional rudeness from certain bartenders were among the negative experiences noted.
Despite these few drawbacks, the overall sentiment about the staff at Occidental Tucancún leaned heavily towards the positive. The general kindness, enthusiasm and hard-working nature of the employees contributed significantly to enhancing the guest experience, making the hotel a welcoming destination for many visitors.
Wi-Fi
However, several guests pointed out issues such as having to log in daily, intermittent and slow connections and poor wifi service in certain areas like the reception. A few reviews noted complete outages for a couple of days and overall dissatisfaction with the internet speed. Despite some challenges, the wifi generally seems to have worked well for most guests.
Spa
Gym
Pool
The hotel offers four different pools, each providing ample seating and sun loungers, creating a comfortable experience for sunbathing enthusiasts. Guests often mention the polite and helpful pool staff, contributing to the positive atmosphere in the pool areas. For those looking to enjoy poolside refreshments, the pool bars and grill receive favorable comments, although some note they close relatively early between 6pm and 7pm.
Entertainment activities around the pools, such as daily programs and games, are popular among guests, adding to the vibrant ambiance. The scenic views from the pools facing the beach are often highlighted as particularly enjoyable. However, a few guests mentioned that, while the main pool is amazing and the pool areas very pleasant, some pools were occasionally found to be crowded or not as clean as expected.
Overall, the pool facilities at Occidental Tucancún have garnered significant praise, making them a standout feature of the hotel. The combination of well-maintained pools, attentive staff and enjoyable amenities ensures that guests have a delightful and relaxed experience during their stay.
Beach
Guests appreciate the easy access to the beach and the incredible proximity to their rooms, often stating that it's just a few meters away. The beachfront location of the hotel is consistently mentioned, enhancing the overall experience of staying at the resort. The beach scenery, including stunning sunrises and the pristine ocean water, receives high praise.
However, despite its many positives, the beach does have some minor drawbacks. The lack of shaded areas and umbrellas is noted with some mentioning only coconut trees for shelter, which do not provide adequate cover from the strong sun. Additionally, while the beach is generally kept clean of seaweed, there are occasional mentions of seaweed accumulation and rough sea conditions which can impact swimming. Regardless, the overwhelming sentiment is that the beach is a beautiful, well-loved part of the resort, contributing to a relaxing and enjoyable stay.
Family
Despite the occasional challenge with strollers, the resort is known for its family-friendly environment. Guests appreciate the miniature water park and live evening music, which provide engaging options for children and adults alike. The entertainment team receives high praise for their efforts, ensuring that there is enough varied and enjoyable entertainment for all family members.
While some reviews mention limited recreational activities for children, the overall setting and atmosphere are ideal for family vacations, emphasizing a peaceful and enjoyable experience. The staff's helpfulness further enhances the welcoming environment, making Occidental Tucancún a solid choice for family getaways.
Nightlife
The theater is frequently mentioned as a central hub for nighttime fun with events like live music and concerts drawing in crowds. The nightclub section of the hotel is also highlighted for its lively environment, though it can get quite loud at times due to the proximity of the theater.
For those looking for a more vibrant nightlife experience, the hotel's location is just a short bus ride away from the party area in Cancun, including popular destinations like Coco Bongo. However, some guests noted that the nighttime activities at the hotel itself close early and are not particularly varied, making the nightlife experience somewhat average for younger visitors seeking more excitement.
4 Star
All-Inclusive Packages
However, there are some recurring issues that guests mention. The quality of the buffet food is often described as mediocre and some were disappointed with the limited variety and repetitive menu. Premium customer service and room service have occasionally fallen short with complaints about additional fees for certain services, like cocktails and room service dishes. Some reviewers pointed out that reservations are necessary for restaurant dining, leading to frustration due to limited availability.
The all-inclusive experience includes domestic beverages, but this hasn't impressed all guests with some citing low-quality alcoholic drinks. Despite these issues, the staff's availability and the ease of the all-inclusive system were well-received, making Occidental Tucancún a potentially worthwhile option for those seeking an all-inclusive resort in Cancun.
Outdoor Pool
Romantic
Beachfront
The beach itself is described as incredibly clean, not busy and stunningly beautiful. Visitors can enjoy private beach access, making for a more exclusive and serene experience. Many rooms offer breathtaking ocean views with some corner rooms featuring balconies that overlook the beach.
Overall, guests find the beachfront to be a major highlight, often noting its peaceful atmosphere and the amazing views it offers. While amenities such as sun umbrellas on the beach are lacking, the range of activities organized by the hotel staff and the variety of good food available contribute positively to the overall stay. The combination of easy beach access and beautiful surroundings makes Occidental Tucancún a highly appealing destination for beach lovers.
Yes, Occidental Tucancún - All Inclusive has pool(s) that belong to one or more of the following categories: Infinity Pool, Outdoor Pool.
Yes, a spa is available at Occidental Tucancún - All Inclusive.
No, Occidental Tucancún - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Occidental Tucancún - All Inclusive.
Yes, Occidental Tucancún - All Inclusive has a gym.
Location Show Map
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