Moon Palace Cancun - All Inclusive
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Summary of reviewsMoon Palace Cancun - All Inclusive is widely celebrated for its serene and beautiful location, offering a tranquil retreat conveniently close to the airport. While its beach area may face challenges due to seaweed, the resort compensates with fabulous pool facilities, which guests often describe as a standout feature of their stay. Guests are consistently impressed by the cleanliness of the property and its well-maintained amenities.
The resort excels in providing an enjoyable culinary experience, with extensive breakfast and dinner options that satisfy a variety of tastes. While some guests encounter difficulties with reservations, the quality and variety of food, especially in restaurants like Momo, contribute to positive dining experiences. The all-inclusive package is appreciated for its flexibility and the wealth of offerings available, enhancing the overall stay.
Accommodations at Moon Palace are clean and spacious, with rooms offering delightful terrace views and comfortable amenities. Families particularly enjoy the playroom service, highlighting the resort's family-friendly atmosphere. Despite occasional concerns about bed sizes or room cleanliness, the sensational property and attentive staff assure a generally comfortable experience.
Visitors praise the resort staff for their exceptional service and friendliness, which significantly boosts guest satisfaction. With detail-oriented personnel creating a warm, welcoming environment, the staff plays a crucial role in ensuring a memorable vacation.
Overall, Moon Palace Cancun emerges as an ideal choice for those seeking a peaceful, all-inclusive getaway with top-notch services, beautiful surroundings, and a variety of amenities to cater to diverse tastes and preferences.
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The resort excels in providing an enjoyable culinary experience, with extensive breakfast and dinner options that satisfy a variety of tastes. While some guests encounter difficulties with reservations, the quality and variety of food, especially in restaurants like Momo, contribute to positive dining experiences. The all-inclusive package is appreciated for its flexibility and the wealth of offerings available, enhancing the overall stay.
Accommodations at Moon Palace are clean and spacious, with rooms offering delightful terrace views and comfortable amenities. Families particularly enjoy the playroom service, highlighting the resort's family-friendly atmosphere. Despite occasional concerns about bed sizes or room cleanliness, the sensational property and attentive staff assure a generally comfortable experience.
Visitors praise the resort staff for their exceptional service and friendliness, which significantly boosts guest satisfaction. With detail-oriented personnel creating a warm, welcoming environment, the staff plays a crucial role in ensuring a memorable vacation.
Overall, Moon Palace Cancun emerges as an ideal choice for those seeking a peaceful, all-inclusive getaway with top-notch services, beautiful surroundings, and a variety of amenities to cater to diverse tastes and preferences.
Resort near Golf Courses
This expansive resort features an on-site 27-hole Jack Nicklaus Signature golf course. Guests can enjoy unlimited rounds of golf with the Stay & Play package, which also includes food and beverages at the clubhouse and along the course. The resort provides transportation to the Moon Spa & Golf Club.
Resort Taking Steps Towards Sustainability
Moon Palace Cancun has a comprehensive, in-house coastal management system that includes a sargassum barrier, boats for collection, a sand-separation plant, and a dune restoration program using native plants from their seed bank. They power their beach cleaning tractors with biodiesel made from used kitchen oil. The resort also has a waste management program and an onsite water treatment plant for irrigation.
Resort for Honeymoon
Moon Palace Cancun offers a variety of all-inclusive features, including luxury accommodations with whirlpool tubs, high-speed WiFi, and premium bath amenities. With 17 upscale restaurants, multiple bars, daily activities, and nightly entertainment, it provides a vibrant and romantic setting for honeymooners. The resort also offers a complimentary honeymoon package with special amenities for stays of three nights or more.
Resort with Spa
Moon Palace Cancun offers a world-class O Spa. It provides the ultimate all-inclusive family resort experience with gourmet dining and premium drinks.
Family Friendly Resort
A popular choice for families, Moon Palace Cancun offers a wide array of activities and amenities suitable for all ages. The resort boasts multiple pools, a water park, and a kids' club, ensuring that children are always entertained. Dining options are plentiful, with a variety of restaurants catering to different tastes.
Resort with Swimming Pool
Offers a wide array of pools, including family-friendly options and adults-only areas, complete with swim-up bars and poolside activities.
Wave Pool Children's Pool Pool Swim Up Bar Outdoor Pool
Business Resort
Moon Palace Cancun has meeting space for up to 10,000 people. Each resort features a variety of indoor & outdoor venues to host everything from seminars and beach parties to formal events.
Resort with Tennis Courts
This resort stands out with its extensive sports facilities, including multiple tennis courts. Guests can enjoy well-maintained courts and the option for private lessons, enhancing their tennis experience significantly. It's a great place for both casual players and those looking to improve their game.
Resort for Yoga
Provides a wide range of activities, including yoga and fitness classes. The resort’s extensive facilities and all-inclusive offerings cater to a comprehensive wellness experience.
Resort with All Inclusive Packages
A large resort with a wide array of activities and amenities, including multiple restaurants and pools. Offers something for all ages.
Resort with Children's Pool
The Grand at Moon Palace Cancun features a comprehensive water park with high-speed waterslides, a lazy river, a wave pool, a kids' splash zone with toddler-sized slides, water cannons, and fountains, and a Triple Pro Flow wave simulator.
Resort with Wave Pool
Moon Palace Cancun offers an all-inclusive experience with multiple pools and water-based activities. It is designed to provide a luxurious and entertaining vacation.
Luxury Resort
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
Answers last updated by our editors
Resort near The Beach
Romantic Resort
Resort near Nightlife Spots
Resort with Parking
Accessible Resort
Resort with Gym
5-Star Resort
Resort with Outdoor Pool
Resort with Swim Up Bar
Guest Reviews
Moon Palace Cancun boasts a convenient location that is particularly favorable for travelers looking for quick and easy airport transfers, as it is situated in close proximity to the airport. Offering a quiet and beautiful setting, the property is well maintained, providing an attractive environment for guests seeking relaxation. While not located in the bustling hotel zone, Moon Palace offers a serene escape, ideal for those who prefer a more isolated retreat. The grounds are beautiful and spacious, ensuring plenty of room for exploration without the hustle and bustle of city life.
For visitors who enjoy leisurely walks, the ample space around the property is favorable, though the distance from the city and popular attractions necessitates transportation for those looking to explore Cancun further. The beach had some challenges with seaweed and murky waters compared to other areas, but the magnificent pools more than compensate for a refreshing swim.
Overall, Moon Palace Cancun excels in providing a serene experience with excellent amenities, making it a top choice for travelers who prioritize proximity to the airport and enjoy a tranquil atmosphere over proximity to city attractions and vibrant beach scenes.
The breakfast experience at Moon Palace Cancun - All Inclusive offers a generally positive delight for guests. Many reviews highlight the extensive options available in the breakfast buffet, with a wide array of selections catering to various tastes. The diversity of the offerings is appreciated, with highlights including gourmet-level desserts and excellent quality handmade cookies. Guests enjoy the varied and delicious meals, noting that breakfast and food options are available at all hours. Despite these positives, some reviews suggest that the buffet could benefit from additional variety, especially for those enjoying longer stays. There are occasional frustrations with waiting times for certain items like eggs, and some challenges with meal service. Nonetheless, the general consensus is that the breakfast options are sufficient to satisfy most palates, contributing to an enjoyable culinary experience during the stay.
Dining at Moon Palace Cancun is a mix of highs and lows, shaped by a variety of factors. The gastronomic options are praised for their quality and taste, with many guests celebrating the excellent food and elegant dining experiences. The wide variety on offer ensures there's something to suit everyone's taste, and highlights include standout meals at the restaurant Momo and the high overall rating frequently attributed to the resort's culinary offerings.
However, navigating the reservation system can be a challenge, as securing dinner reservations proves to be difficult due to high demand. This can lead to long wait times at the restaurants that don't require bookings, sometimes over an hour, detracting from the overall dining experience. Some restaurants, notably the Indian and specific Oriental and Mexican venues, receive mixed reviews regarding their food quality and authenticity.
Despite these hurdles, guests often find that service at the restaurants is exceptional, adding a positive note to their dining experiences. The resort's buffet is also commended for its variety and presentation, contributing to the generally favorable perception of dining at Moon Palace Cancun, despite noted challenges with reservations and availability.
Travelers visiting Moon Palace Cancun can expect a mixed experience when it comes to the hotel rooms. The accommodations are often described as clean, spacious, and well-maintained, with certain rooms boasting delightful terrace views of the gardens. Guests appreciate the comfort provided, particularly highlighting in-room amenities like the jacuzzi, mini bar, and liquor dispenser. Families can also enjoy a range of entertainment options with playrooms for kids, jumping areas, and game rooms available.
However, some guests have noted that the hotel's rooms feel a bit outdated and would benefit from renovation. Issues with cleanliness are occasionally reported, such as remnants of previous occupants and unpleasant odors. Beds are frequently mentioned as a point of concern, being smaller than expected and sometimes uncomfortable for larger families. Additionally, the size and layout of the hotel facilities can be inconvenient, with rooms positioned far from the main lobby, and lacking ADA accessibility for certain views.
Although there are challenges, the overall property is seen as sensational, complemented by delightful aromas throughout the hotel. Despite its shortcomings, Moon Palace Cancun still offers a generally comfortable and enjoyable stay with beautiful views and ample amenities for guests.
At Moon Palace Cancun - All Inclusive, guests have varied experiences with the beds in the hotel rooms. Many guests appreciate the comfort, noting the plush softness of the beds and pillows that offer an ultra-soft, cocoon-like embrace. Some visitors find the bedding to be a highlight, describing it as superb and ensuring a restful night's sleep. However, the smaller size of the beds is a frequent concern among guests, as they often expect queen or double beds and are met with twin beds that are perceived as small and at times uncomfortable, especially for families. There are isolated complaints about hygiene, such as bedsheets being changed only upon request and pillows having an unpleasant smell. Additionally, some guests have reported minor issues with insects. While the comfort of the beds receives positive remarks, the size often does not meet guest expectations, impacting overall satisfaction with the accommodations.
Moon Palace Cancun, an all-inclusive resort, receives a mix of praises and concerns regarding cleanliness. Many guests highlight the property as clean and well-maintained, with commendations for its pristine beach areas, general spaces, and pleasant staff. The facilities are often described as top-notch in terms of cleanliness and maintenance. Some visitors, however, express dissatisfaction with various aspects, including dirty common areas, unclean room conditions, and neglected pools. There are specific mentions of issues like dirty pool water, trash on the beach due to seaweed, and residual dirt or stains in guest rooms. These mixed reviews suggest that while the hotel can deliver an excellent experience for some elements of its property, there may be inconsistencies in cleanliness standards across different areas of the resort.
Visitors to Moon Palace Cancun consistently praise the resort's staff for their exceptional service and friendliness. Across various areas, including restaurants and pools, the hotel personnel are noted for their attentiveness and willingness to go the extra mile to cater to guests' needs. Many reviews highlight the staff's ability to create a warm and welcoming atmosphere, consistently approaching guests with smiles and a helpful attitude. Attention to detail, such as keeping rooms clean and ensuring guests of all ages are engaged in activities, is frequently acknowledged.
While the overall tone regarding the staff is overwhelmingly positive, with descriptions of a fantastic team delivering top-notch service, a couple of reviews pointed out occasional issues, such as attempts at selling timeshares and some less proactive service experiences. However, these instances appear to be exceptions rather than the norm, as the majority of feedback emphasizes the dedication and kindness of the staff across all areas of the resort.
In summary, Moon Palace Cancun's staff is widely regarded as one of its standout features, contributing significantly to enjoyable vacation experiences with their excellent service and attentive demeanor.
Moon Palace Cancun offers an impressive array of swimming pools, renowned for their size and variety. With multiple pools situated right by the beach, guests enjoy easy access to both refreshing swims and scenic ocean views. Many reviews highlight the fantastic and awesome pool areas, where guests can revel in expertly provided services, such as the attentive poolside staff and convenient bars. The playroom service for children is praised, making it an ideal location for families.
Although the majority of feedback is positive, a few reviews mention occasional issues with cleanliness, with the pool area sometimes appearing a bit outdated and in need of maintenance. Another common observation is the challenge in finding available lounge chairs due to high demand during peak times. Additionally, while the pools consistently meet expectations, access to the beach does not compare favorably due to prevalent sargassum affecting sea conditions.
Overall, guests report a satisfying experience at Moon Palace Cancun, describing the pools as a standout feature of their stay. The large, clean pools with numerous activities contribute significantly to the enhanced vacation experience.
Moon Palace Cancun is renowned for its luxurious accommodation and all-inclusive offerings, but guests have expressed concerns about the beach experience. The beach, characterized by its darker water due to sargassum, has not met expectations for a typical Caribbean paradise. Many visitors noted the presence of seaweed, which accumulated along the shoreline and led to an unpleasant odor. While the resort deploys buoys to minimize the impact of sargassum, the beachfront remains affected, making it difficult for swimming and seaside activities. This has led to some disappointment, as the beach conditions don't stack up to those found at other nearby resorts. Despite some efforts to clean and maintain the beach, the overall experience has left guests wanting more in terms of a pristine, inviting seaside.
Moon Palace Cancun - All Inclusive offers a delightful experience for families, particularly those with young children. The resort's standout feature for kids is the playroom, which has garnered praise for its sensational service and exceptional caregivers. Parents appreciate the wide range of activities available, noting that the playroom provides an ideal environment for children to enjoy themselves. The overall family-friendly atmosphere and all-inclusive amenities ensure that there is something for everyone, with a great selection of restaurants and activities to keep guests entertained. While the amenities are spread out across the resort, the positive experiences in the playroom and the variety of kid-friendly offerings make this destination a favorite for family vacations.
Moon Palace Cancun offers an experience that largely lives up to the promise of being truly all-inclusive. Guests rave about the abundance and quality of dining options, highlighting that they can indulge in food and drinks without limitations. The resort provides flexibility with room service accessible around the clock, adding a luxurious touch to the stay. Additionally, guests appreciate the opportunity to use amenities from other hotels within the chain, allowing for a broader range of experiences, including access to satisfying beach areas.
Dining at the resort is a particular highlight, with ample excellent restaurant choices available, enhancing the overall experience. The pristine condition and aesthetic beauty of the resort further contribute to the enjoyable stay. Although some guests note the absence of halal food options, the general consensus is that the food offerings are diverse and of high quality.
While some logistical aspects, such as initial access to reservations, may not align perfectly with the ideal of all-inclusive, the overall service remains excellent. Moon Palace Cancun seems well-suited for those who revel in the all-inclusive concept, embracing its wide array of services and experiences.
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Location
For visitors who enjoy leisurely walks, the ample space around the property is favorable, though the distance from the city and popular attractions necessitates transportation for those looking to explore Cancun further. The beach had some challenges with seaweed and murky waters compared to other areas, but the magnificent pools more than compensate for a refreshing swim.
Overall, Moon Palace Cancun excels in providing a serene experience with excellent amenities, making it a top choice for travelers who prioritize proximity to the airport and enjoy a tranquil atmosphere over proximity to city attractions and vibrant beach scenes.
Breakfast
Dinner
However, navigating the reservation system can be a challenge, as securing dinner reservations proves to be difficult due to high demand. This can lead to long wait times at the restaurants that don't require bookings, sometimes over an hour, detracting from the overall dining experience. Some restaurants, notably the Indian and specific Oriental and Mexican venues, receive mixed reviews regarding their food quality and authenticity.
Despite these hurdles, guests often find that service at the restaurants is exceptional, adding a positive note to their dining experiences. The resort's buffet is also commended for its variety and presentation, contributing to the generally favorable perception of dining at Moon Palace Cancun, despite noted challenges with reservations and availability.
Rooms
However, some guests have noted that the hotel's rooms feel a bit outdated and would benefit from renovation. Issues with cleanliness are occasionally reported, such as remnants of previous occupants and unpleasant odors. Beds are frequently mentioned as a point of concern, being smaller than expected and sometimes uncomfortable for larger families. Additionally, the size and layout of the hotel facilities can be inconvenient, with rooms positioned far from the main lobby, and lacking ADA accessibility for certain views.
Although there are challenges, the overall property is seen as sensational, complemented by delightful aromas throughout the hotel. Despite its shortcomings, Moon Palace Cancun still offers a generally comfortable and enjoyable stay with beautiful views and ample amenities for guests.
Beds
Cleanliness
Staff
While the overall tone regarding the staff is overwhelmingly positive, with descriptions of a fantastic team delivering top-notch service, a couple of reviews pointed out occasional issues, such as attempts at selling timeshares and some less proactive service experiences. However, these instances appear to be exceptions rather than the norm, as the majority of feedback emphasizes the dedication and kindness of the staff across all areas of the resort.
In summary, Moon Palace Cancun's staff is widely regarded as one of its standout features, contributing significantly to enjoyable vacation experiences with their excellent service and attentive demeanor.
Pool
Although the majority of feedback is positive, a few reviews mention occasional issues with cleanliness, with the pool area sometimes appearing a bit outdated and in need of maintenance. Another common observation is the challenge in finding available lounge chairs due to high demand during peak times. Additionally, while the pools consistently meet expectations, access to the beach does not compare favorably due to prevalent sargassum affecting sea conditions.
Overall, guests report a satisfying experience at Moon Palace Cancun, describing the pools as a standout feature of their stay. The large, clean pools with numerous activities contribute significantly to the enhanced vacation experience.
Beach
Family
All-Inclusive Packages
Dining at the resort is a particular highlight, with ample excellent restaurant choices available, enhancing the overall experience. The pristine condition and aesthetic beauty of the resort further contribute to the enjoyable stay. Although some guests note the absence of halal food options, the general consensus is that the food offerings are diverse and of high quality.
While some logistical aspects, such as initial access to reservations, may not align perfectly with the ideal of all-inclusive, the overall service remains excellent. Moon Palace Cancun seems well-suited for those who revel in the all-inclusive concept, embracing its wide array of services and experiences.
Yes, Moon Palace Cancun - All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Wave Pool, Outdoor Pool.
Yes, a spa is available at Moon Palace Cancun - All Inclusive.
No, Moon Palace Cancun - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Moon Palace Cancun - All Inclusive.
Yes, Moon Palace Cancun - All Inclusive has a gym.
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