Krystal Grand Cancun All Inclusive
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Summary of reviewsKrystal Grand Cancun All Inclusive garners largely positive reviews, particularly for its exceptional location. Positioned right on the beautiful beachfront in Cancun’s hotel zone, the hotel offers picturesque ocean views and easy access to serene beaches. Guests find it highly convenient due to its proximity to restaurants, bars, nightclubs, shops and famous nightlife hotspots like Coco Bongo. Despite being close to the vibrant nightlife, the hotel zone ensures a calm beach experience. Its central placement also makes it suitable for both leisure and business travelers, offering significant value for money.
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun All Inclusive are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun All Inclusive stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
Categories
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun All Inclusive are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun All Inclusive stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
Resort near Golf Courses
Located in the Hotel Zone, close to Pok-ta-Pok Golf Club.
Resort near Nightlife Spots
This all-inclusive hotel is located in the Hotel Zone, offering convenient access to nightlife. It features multiple restaurants, bars, and pools, providing ample entertainment options.
Resort with Swimming Pool
Provides multiple pools, including an infinity pool with ocean views and a kids' pool area, ensuring a balanced experience for all guests.
Heated Pool Children's Pool Pool Swim Up Bar Outdoor Pool
Resort with Swim Up Bar
Krystal Grand Cancun offers a swim-up bar as part of its all-inclusive experience. Guests can enjoy a variety of drinks while staying cool in the pool, enhancing their vacation with convenient access to refreshments.
Resort with Heated Pool
This all-inclusive hotel features a heated pool. Guests in the Altitude tower have access to an exclusive adults-only infinity pool.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Business Resort
Resort with Parking
Accessible Resort
Resort for Yoga
5-Star Resort
Resort with Outdoor Pool
Resort with Children's Pool
Guest Reviews
Krystal Grand Cancun All Inclusive is highly praised for its outstanding location, making it an ideal choice for travelers wanting to be in the heart of Cancun. The hotel enjoys a prime spot right on the beautiful beachfront, offering easy access to serene and picturesque beaches. Guests found it incredibly convenient to have the sea just steps away with many highlighting the fantastic ocean views from their rooms.
The hotel is strategically situated in the hotel zone, close to everything travelers might need, including restaurants, bars, nightclubs and shops. Its proximity to famous hotspots like Coco Bongo club and the bustling nightlife scene is particularly appreciated by those who enjoy vibrant evening entertainment. Moreover, guests noted that it's within walking distance of a supermarket, providing ease for any shopping needs.
Despite being near nightlife attractions, the hotel zone's location ensures a calm and peaceful beach experience. The central positioning also makes it accessible for various activities, from congress centers to family outings, offering a balance of convenience and relaxation.
In addition to the location, reviewers repeatedly praised the friendly and attentive staff, clean rooms and good structure of the hotel. Thus, Krystal Grand Cancun All Inclusive stands out for offering a comfortable, well-located stay with great value for money, making it a top choice for both leisure and business travelers.
The breakfast experience at Krystal Grand Cancun All Inclusive has received a mix of feedback, though positive reviews dominate. Guests generally appreciate the quality and variety of breakfast offerings. Many highlight the excellent buffet, noting a wide array of choices including fresh fruits, yogurts, hotcakes, waffles, tamales, meats and typical Mexican dishes. Omelets, in particular, have been praised as the best among various hotels.
The setting for breakfast adds to the experience with beautiful views and a nice atmosphere frequently mentioned. For those staying in the Altitude Tower, the à la carte breakfast has been described as particularly good.
Despite these positives, some reviews mention areas for improvement. There are comments about repetitive options, lack of variety over longer stays and some negative experiences with specific dishes or the overall buffet quality. Additionally, operational details such as early opening times for guests going on tours and long waiting times for seating were highlighted as areas needing attention.
Overall, while there are certain critiques, the breakfast at Krystal Grand Cancun is largely well-regarded for its variety, quality and pleasant dining environment.
Dinners at Krystal Grand Cancun All Inclusive present a mixed bag of experiences. The hotel boasts several restaurants offering a variety of cuisines with some standouts for those who managed to secure reservations well in advance. The Italian restaurant and the international dining options were particular highlights, receiving praise for good quality and delicious dishes. The overall dinner selection was considered very good and many reviews noted that the food in the reservation-required restaurants was especially commendable for an all-inclusive setup.
However, diners frequently faced logistical challenges, including lengthy reservation processes and slow service. The booking for a la carte restaurants was restrictive, available only through the concierge for a short window each morning, leading to disappointment when slots were unavailable. Buffet dining had its issues too, often with long waits despite available tables and a need to hunt for basic amenities like salt.
Some guests reported variability in food quality with descriptions ranging from good and delicious to average and disappointing. The Grill restaurant and some buffet experiences left diners underwhelmed, criticizing both the taste and the quality of ingredients. The absence of local Mexican cuisine dining options within the hotel added to the dissatisfaction, prompting some guests to seek meals outside.
In summary, while Krystal Grand Cancun offers a range of dining experiences with some notably high points, potential guests should be prepared for the possibility of service delays and a somewhat cumbersome reservation process.
At 'Krystal Grand Cancun All Inclusive', the guest reviews paint a mixed picture of the rooms. On the positive side, many guests appreciated the spaciousness and cleanliness of the rooms, noting that they are comfortable and offer beautiful sea views. Some guests even described their rooms as modern and elegant, particularly those in the Altitude Towers, which come with breathtaking ocean views. The room service was also mentioned as a positive aspect with proper air conditioning and good Wi-Fi in many cases enhancing the overall comfort.
However, the reviews also highlight a number of consistent issues. A significant number of guests found the rooms and furnishings outdated and in need of renovation. Problems such as bad odors, dampness, poor maintenance and malfunctioning fixtures were frequently reported. The noise level in some rooms was a concern with specific mentions of disruptive sounds from air conditioning units and nearby constructions. Lighting issues and uncomfortable bedding were also mentioned multiple times.
While some rooms provided a satisfactory experience, others fell short of expectations with guests describing unpleasant smells, poor maintenance and outdated decor. The consensus is that while the hotel offers good views and spacious rooms, significant improvements are needed in maintenance and room quality to meet higher standards.
The beds at Krystal Grand Cancun All Inclusive receive mixed feedback from guests. Many reviewers praise the beds for being comfortable and of good quality, noting that they had comfortable bedding and a very comfortable sleep experience. Memory foam mattresses are highlighted as excellent and expensive, contributing to a restful night's sleep. However, there are also several complaints indicating that the beds can be quite uncomfortable with mentions of hard and overly soft mattresses that need replacement. Some beds are described as old and hard, leading to discomfort for some guests. Pillows also receive criticism for being uncomfortable and bad quality. Additionally, the size of the double beds seems to be an issue, being too small to comfortably fit two adults. Despite these drawbacks, some guests found the overall bed and room experience positive, enjoying the spaciousness and good views provided by their accommodations.
Krystal Grand Cancun All Inclusive's reviews highlight prominent praise for the hotel's cleanliness. Guests consistently mention that the rooms and common areas are very clean, well-maintained and often describe them as spotless. Daily cleaning services are effective and unobtrusive with ample fresh linens and consistently clean towels for both the room and beach. While many guests found the cleanliness to be superb, noting clean and spacious showers, there were occasional mentions of maintenance issues and rooms needing renovations. Some reviews pointed out minor cleanliness lapses, such as scattered hairs or dirty tables and a few guests noted that cleaning could sometimes take a long time. Despite these isolated issues, the overall consensus suggests that the hotel's commitment to cleanliness significantly contributes to a pleasant stay.
Krystal Grand Cancun All Inclusive boasts a beautiful beachfront location and attentive staff who strive to make each guest's stay memorable. The staff, particularly waiters like Pedro and Jose, are noted for their excellent service and dedication. Attentive and friendly employees are a highlight, universally praised for their courtesy and willingness to help. Many guests appreciated the helpfulness and professionalism displayed by the staff with key figures like Marisela, the events coordinator, receiving special mention for exceptional service.
However, the reception and front desk staff received mixed reviews with some guests finding them rude, slow and inefficient. There were also comments on poor service from restaurant staff and occasional inattentiveness. While the majority of employees are described as friendly and welcoming, some reviews pointed out inconsistencies, particularly a perceived preference for foreign guests over nationals.
Despite these occasional issues, the overall impression is that the staff works hard to provide excellent service, contributing positively to guests' experiences. Noteworthy efforts from the concierge team and other attentive members add to the hotel's appeal, making it a commendable choice for many travelers.
The wifi experience at Krystal Grand Cancun All Inclusive receives generally positive feedback. Guests appreciate the reliable and strong wifi signal available throughout the hotel, including in all rooms and common areas. The internet service is described as easy to connect to and free with some guests highlighting the good and even high-speed connections in their rooms.
However, not all reviews are glowing. A few guests encountered issues with connectivity, reporting that the wifi was slow or had a limited range. There were also mentions of occasional problems with the QR code reservation system, which seemed to detract from the overall experience for some.
Despite these few concerns, the prevailing sentiment is that the wifi service at Krystal Grand Cancun All Inclusive is satisfactory and meets the needs of most guests, enhancing their stay with consistent and accessible internet access.
The Krystal Grand Cancun All Inclusive brings a touch of tranquility and relaxation with its Wellness Spa facilities. Guests have praised the cleanliness of the spa environment and appreciated the range of treatments available. The spa services, including hairstyling and makeup, have been well-received for their quality. However, some visitors have noted that the pricing could be more competitive. Despite occasional operational issues with the gym and spa, the overall sentiment towards the Wellness Spa remains positive, highlighting it as a pleasant addition to the stay at this resort.
Krystal Grand Cancun All Inclusive offers a range of pool experiences catering to both families and adults. Guests appreciated the variety of beautiful and well-designed pools, including an infinity pool with a stunning sea view. The heated pools were mentioned favorably, particularly for their comfort. Child-friendly and adults-only pool options add to the versatility, providing something for everyone. The pool areas are well-equipped with sun loungers and umbrellas and the swim-up bars enhance the relaxation experience.
However, some reviews pointed out that pool maintenance could be lacking with occasional issues such as cold water temperatures and restricted access. Certain pools were described as needing repairs and sometimes running out of towels, impacting the overall experience slightly. Despite these concerns, many guests found the pool areas to be lovely and enjoyable for their stay. Poolside services, including bartenders, were generally praised, contributing to the pleasant ambiance. Overall, while there are areas for improvement, the pool offerings at Krystal Grand Cancun generally meet a high standard of enjoyment for guests.
Nestled in an idyllic location, Krystal Grand Cancun All Inclusive boasts a beachfront that many guests describe as amazing, beautiful and serene. The beach is just steps away from the hotel, offering great convenience and providing incredible ocean views from the rooms. The private beach area is expansive, clean and well-maintained, making it a perfect spot for sunbathing or a relaxing swim. Unlike other areas, the waves here are modest, making it ideal for children and those who prefer calmer waters.
The beach bed and umbrella setup is commendable, although it's advisable to arrive early to secure them due to high demand. Families and individuals alike can enjoy the quiet and serene beachfront with very little seaweed to disrupt the experience. The wide sandy expanse and clean beach areas enhance the allure, making it a favored spot among tourists.
Additionally, the beachfront location is praised for its beauty and proximity to all hotel amenities, including friendly beach bar service. Loungers by the beach and pool add to the relaxing atmosphere. Despite occasional issues such as limited palapas, the overall setup and access are frequently highlighted as excellent.
In summary, Krystal Grand Cancun All Inclusive offers a beach experience that ranks highly with guests, characterized by its accessibility, cleanliness and stunning views, making it a standout choice for beach lovers.
The parking situation at Krystal Grand Cancun All Inclusive presents a mixed experience for guests. On the positive side, the hotel offers ample free parking and the parking facilities are secure, providing peace of mind for those traveling by car. Additionally, the parking is conveniently located in close vicinity to the hotel.
However, there are some challenges and areas for improvement noted by guests. Parking spaces are very limited, making it difficult at times to find a spot. Some guests have pointed out that no parking lot is available and there is a lack of clear information regarding parking options. Others have mentioned that parking sometimes incurs extra costs and there isn't always valet service available.
Overall, while the secure and ample free parking is appreciated, the limited availability and occasional additional charges are aspects that could be better managed to meet guest expectations.
Krystal Grand Cancun All Inclusive proves to be a commendable option for families seeking a memorable vacation experience. The resort is regarded for its variety of family-friendly activities and meals, creating an inviting ambiance for guests of all ages. Families can enjoy spacious accommodations, such as family suites that comfortably fit a family of four.
The location adds significant value, being conveniently situated near the center of bars and restaurants while offering pleasant and safe sandy beaches. The child-friendly pool area is particularly appreciated with kids reportedly loving the space. Additionally, the resort offers a diverse buffet system with many families praising the quality and taste, especially the sausage.
Though there were a few negatives, such as an awkward check-in process and some part-time lunch staff not meeting expectations, the overall feedback leans positively. The resort presents great value for money and is well-known for its family-specific focus, ensuring that family members are well accommodated.
In conclusion, Krystal Grand Cancun All Inclusive stands out as a suitable destination for families, offering a mix of family-centric amenities, good food choices and a prime location that caters to both relaxation and active pursuits.
Krystal Grand Cancun All Inclusive is ideally situated for those looking to immerse themselves in the vibrant nightlife of Cancun. Located in the bustling hotel zone, guests can enjoy easy access to a myriad of bars, clubs and nightclubs, all within a short walking distance. This prime location offers a perfect backdrop for nightlife enthusiasts, as it sits in close proximity to popular party spots and the iconic Coco Bongo.
The surrounding area is bustling with energy, ensuring an exciting nightlife experience with myriad options for entertainment. Visitors appreciate the convenience of being near a plethora of nightlife venues, from nightclubs and bars to restaurants. Despite the vibrancy, some reviews mention that the hotel’s location in the midst of the action leads to noise from nearby clubs that can carry into the rooms.
For those who seek a lively night out, Krystal Grand Cancun offers a spectacular base to explore Cancun's nightlife. The proximity to nightlife hotspots is frequently highlighted as a significant advantage, making it an excellent choice for party-goers. However, visitors who prioritize tranquility might find the noise levels challenging. Nevertheless, the hotel staff receives praise for being helpful and accommodating, enhancing the overall experience amidst the vibrant surroundings.
The Krystal Grand Cancun All-Inclusive has garnered mixed reviews regarding its five-star status, facilities and services. On the positive side, many guests praised the hotel for its five-star service, luxury amenities and top-notch facilities, describing it as one of the best hotels in the area and highlighting the Altitude Towers as truly meeting the five-star standard.
However, a significant portion of the feedback reveals consistent disappointment with the hotel's services and conditions. Numerous guests felt the hotel did not meet the five-star expectations with several describing it more accurately as a three-star establishment. Complaints ranged from outdated and poorly-maintained facilities to specific issues like leaking faucets, smelly sinks and rooms lacking air conditioning. Additionally, reviews mentioned that the service quality was not up to par and there were suggestions for enhanced staff training and property refitting to better meet the advertised standards.
In summary, while the Krystal Grand Cancun All-Inclusive has its merits, particularly in its Altitude Towers, it seems to fall short of delivering a consistent five-star experience across the board as claimed.
Krystal Grand Cancun All Inclusive stands out as a commendable destination for travelers with disabilities. The hotel features accessible rooms and offers good accessibility throughout its premises, ensuring that wheelchair users can navigate easily. Guests note that the beach area is also wheelchair accessible, providing an inclusive experience for all. Universally accessible facilities are widely available with clean and accessible environments adding to the comfort of guests with special needs. While most areas excel in accessibility, occasional mentions of lacking accessibility highlight room for improvement. Overall, Krystal Grand Cancun All Inclusive receives positive recognition for its efforts in creating an inclusive and accessible vacation experience.
Krystal Grand Cancun All Inclusive offers a child-friendly, safe and clean pool area specifically designed for children. Parents can relax knowing that the large children’s pool area provides ample space for play and safety. The pool boasts natural nuances, adding to the overall pleasant experience. Though the children’s pool is well-received, it’s noted that it’s not mentioned in every review, suggesting room for potential improvement in highlighting this feature to guests. The hotel ensures that its pools are heated, alleviating concerns about cold water, further contributing to a comfortable environment for families.
Krystal Grand Cancun All Inclusive boasts a variety of outdoor pool options praised by guests for their cleanliness and maintenance. Visitors highlight the multiple pools available, including a heated pool and an infinity pool, which enhance the overall pool experience. The pool areas are described as beautifully designed, providing a great space for relaxation and swim. Guests enjoyed the exclusive pool areas that are reserved for hotel guests, ensuring a more private and serene environment.
However, some reviews mention occasional maintenance issues and there are comments about the need for better disclosure of pool access restrictions. Despite this, the overall sentiment is that the pools are of good size, clean and contribute positively to the stay at the hotel. The pools, alongside the restaurants and beach bar, form a significant part of the enjoyable amenities at Krystal Grand Cancun.
Krystal Grand Cancun All Inclusive offers a romantic atmosphere that is perfect for honeymooners. The hotel provides special honeymoon suites and packages tailored for couples celebrating something special. Guests have praised the wonderful views and the overall romantic setting, making it a great place for a honeymoon. Although some reviews mentioned that the honeymoon experience was not specifically acknowledged by the hotel, many still found it to be a suitable and happy location to celebrate their special occasion.
Krystal Grand Cancun All Inclusive boasts luxurious amenities and high-class facilities, clearly establishing itself as a destination for travelers seeking an upscale experience. With rooms offering great views and an inviting atmosphere, the setting is undeniably superb. Guests find the luxurious beach and readily available luxury rooms to be particularly enticing.
Service at the hotel is frequently characterized as luxury and expensive, complemented by details like luxurious bath products that enhance the overall experience. Many visitors recommend it for its luxury, appreciating the efforts to align with luxury standards, even though some felt these standards weren't always met.
Dining options, such as great tacos, add to the enjoyable stay and the hotel's location is a key highlight for those aiming to explore Cancun. Despite mixed opinions on its alignment with luxury expectations, guests have expressed comfort and a willingness to return, underscoring the overall positive experience at Krystal Grand Cancun.
Krystal Grand Cancun All Inclusive offers an excellent romantic atmosphere that caters perfectly to couples seeking an intimate getaway. The hotel features beautiful and romantic design elements that enhance the overall charm of the experience. Guests highly recommend the Italian restaurant for its exceptional service and delectable food, making it a perfect romantic dinner option. The presence of lovely romantic restaurants throughout the hotel ensures that dining is a delightful experience.
The accommodations are particularly suitable for couples, providing an intimate setting that enhances the sense of romance. The hotel staff is known for their accommodating and pleasant service, contributing to a positive and memorable stay. Though there were occasional notes of dissatisfaction, such as a less impressive breakfast, the overarching sentiment leans toward an ideal romantic destination.
Staying in the Altitude Tower appears to be a noteworthy choice for those desiring a special experience. Overall, Krystal Grand Cancun All Inclusive comes highly recommended for those seeking to elevate their romantic escapade with beautiful settings, excellent dining and thoughtful service.
Krystal Grand Cancun All Inclusive boasts an enviable beachfront location that consistently receives high praise from guests. It features a pristine white sand beach and offers breathtaking ocean views, making it an excellent spot for a seaside getaway. The beach is conveniently positioned right next to the hotel, offering direct access for guests who wish to enjoy the sun and surf without the hassle of travel.
The hotel also features its own private beach area and a seamless pool-to-beach access, which enhances the overall experience. Loungers and pool facilities are situated directly on the beach, allowing guests to relax and enjoy the superb location. While some amenities, like the deck chairs, have minor issues, the overall setup is excellent, providing lovely linens and large towels for beachgoers.
Additionally, the beachfront is not overly crowded, offering a more serene and tranquil atmosphere. The infinity pool, exclusively for adults, faces the sea, adding to the luxurious setting. The combination of a beautiful location, a fantastic beachfront and stunning ocean views creates a memorable and delightful stay.
Location Show Map
Location
The hotel is strategically situated in the hotel zone, close to everything travelers might need, including restaurants, bars, nightclubs and shops. Its proximity to famous hotspots like Coco Bongo club and the bustling nightlife scene is particularly appreciated by those who enjoy vibrant evening entertainment. Moreover, guests noted that it's within walking distance of a supermarket, providing ease for any shopping needs.
Despite being near nightlife attractions, the hotel zone's location ensures a calm and peaceful beach experience. The central positioning also makes it accessible for various activities, from congress centers to family outings, offering a balance of convenience and relaxation.
In addition to the location, reviewers repeatedly praised the friendly and attentive staff, clean rooms and good structure of the hotel. Thus, Krystal Grand Cancun All Inclusive stands out for offering a comfortable, well-located stay with great value for money, making it a top choice for both leisure and business travelers.
Breakfast
The setting for breakfast adds to the experience with beautiful views and a nice atmosphere frequently mentioned. For those staying in the Altitude Tower, the à la carte breakfast has been described as particularly good.
Despite these positives, some reviews mention areas for improvement. There are comments about repetitive options, lack of variety over longer stays and some negative experiences with specific dishes or the overall buffet quality. Additionally, operational details such as early opening times for guests going on tours and long waiting times for seating were highlighted as areas needing attention.
Overall, while there are certain critiques, the breakfast at Krystal Grand Cancun is largely well-regarded for its variety, quality and pleasant dining environment.
Dinner
However, diners frequently faced logistical challenges, including lengthy reservation processes and slow service. The booking for a la carte restaurants was restrictive, available only through the concierge for a short window each morning, leading to disappointment when slots were unavailable. Buffet dining had its issues too, often with long waits despite available tables and a need to hunt for basic amenities like salt.
Some guests reported variability in food quality with descriptions ranging from good and delicious to average and disappointing. The Grill restaurant and some buffet experiences left diners underwhelmed, criticizing both the taste and the quality of ingredients. The absence of local Mexican cuisine dining options within the hotel added to the dissatisfaction, prompting some guests to seek meals outside.
In summary, while Krystal Grand Cancun offers a range of dining experiences with some notably high points, potential guests should be prepared for the possibility of service delays and a somewhat cumbersome reservation process.
Rooms
However, the reviews also highlight a number of consistent issues. A significant number of guests found the rooms and furnishings outdated and in need of renovation. Problems such as bad odors, dampness, poor maintenance and malfunctioning fixtures were frequently reported. The noise level in some rooms was a concern with specific mentions of disruptive sounds from air conditioning units and nearby constructions. Lighting issues and uncomfortable bedding were also mentioned multiple times.
While some rooms provided a satisfactory experience, others fell short of expectations with guests describing unpleasant smells, poor maintenance and outdated decor. The consensus is that while the hotel offers good views and spacious rooms, significant improvements are needed in maintenance and room quality to meet higher standards.
Beds
Cleanliness
Staff
However, the reception and front desk staff received mixed reviews with some guests finding them rude, slow and inefficient. There were also comments on poor service from restaurant staff and occasional inattentiveness. While the majority of employees are described as friendly and welcoming, some reviews pointed out inconsistencies, particularly a perceived preference for foreign guests over nationals.
Despite these occasional issues, the overall impression is that the staff works hard to provide excellent service, contributing positively to guests' experiences. Noteworthy efforts from the concierge team and other attentive members add to the hotel's appeal, making it a commendable choice for many travelers.
Wi-Fi
However, not all reviews are glowing. A few guests encountered issues with connectivity, reporting that the wifi was slow or had a limited range. There were also mentions of occasional problems with the QR code reservation system, which seemed to detract from the overall experience for some.
Despite these few concerns, the prevailing sentiment is that the wifi service at Krystal Grand Cancun All Inclusive is satisfactory and meets the needs of most guests, enhancing their stay with consistent and accessible internet access.
Spa
Pool
However, some reviews pointed out that pool maintenance could be lacking with occasional issues such as cold water temperatures and restricted access. Certain pools were described as needing repairs and sometimes running out of towels, impacting the overall experience slightly. Despite these concerns, many guests found the pool areas to be lovely and enjoyable for their stay. Poolside services, including bartenders, were generally praised, contributing to the pleasant ambiance. Overall, while there are areas for improvement, the pool offerings at Krystal Grand Cancun generally meet a high standard of enjoyment for guests.
Beach
The beach bed and umbrella setup is commendable, although it's advisable to arrive early to secure them due to high demand. Families and individuals alike can enjoy the quiet and serene beachfront with very little seaweed to disrupt the experience. The wide sandy expanse and clean beach areas enhance the allure, making it a favored spot among tourists.
Additionally, the beachfront location is praised for its beauty and proximity to all hotel amenities, including friendly beach bar service. Loungers by the beach and pool add to the relaxing atmosphere. Despite occasional issues such as limited palapas, the overall setup and access are frequently highlighted as excellent.
In summary, Krystal Grand Cancun All Inclusive offers a beach experience that ranks highly with guests, characterized by its accessibility, cleanliness and stunning views, making it a standout choice for beach lovers.
Parking
However, there are some challenges and areas for improvement noted by guests. Parking spaces are very limited, making it difficult at times to find a spot. Some guests have pointed out that no parking lot is available and there is a lack of clear information regarding parking options. Others have mentioned that parking sometimes incurs extra costs and there isn't always valet service available.
Overall, while the secure and ample free parking is appreciated, the limited availability and occasional additional charges are aspects that could be better managed to meet guest expectations.
Family
The location adds significant value, being conveniently situated near the center of bars and restaurants while offering pleasant and safe sandy beaches. The child-friendly pool area is particularly appreciated with kids reportedly loving the space. Additionally, the resort offers a diverse buffet system with many families praising the quality and taste, especially the sausage.
Though there were a few negatives, such as an awkward check-in process and some part-time lunch staff not meeting expectations, the overall feedback leans positively. The resort presents great value for money and is well-known for its family-specific focus, ensuring that family members are well accommodated.
In conclusion, Krystal Grand Cancun All Inclusive stands out as a suitable destination for families, offering a mix of family-centric amenities, good food choices and a prime location that caters to both relaxation and active pursuits.
Nightlife
The surrounding area is bustling with energy, ensuring an exciting nightlife experience with myriad options for entertainment. Visitors appreciate the convenience of being near a plethora of nightlife venues, from nightclubs and bars to restaurants. Despite the vibrancy, some reviews mention that the hotel’s location in the midst of the action leads to noise from nearby clubs that can carry into the rooms.
For those who seek a lively night out, Krystal Grand Cancun offers a spectacular base to explore Cancun's nightlife. The proximity to nightlife hotspots is frequently highlighted as a significant advantage, making it an excellent choice for party-goers. However, visitors who prioritize tranquility might find the noise levels challenging. Nevertheless, the hotel staff receives praise for being helpful and accommodating, enhancing the overall experience amidst the vibrant surroundings.
5 Star
However, a significant portion of the feedback reveals consistent disappointment with the hotel's services and conditions. Numerous guests felt the hotel did not meet the five-star expectations with several describing it more accurately as a three-star establishment. Complaints ranged from outdated and poorly-maintained facilities to specific issues like leaking faucets, smelly sinks and rooms lacking air conditioning. Additionally, reviews mentioned that the service quality was not up to par and there were suggestions for enhanced staff training and property refitting to better meet the advertised standards.
In summary, while the Krystal Grand Cancun All-Inclusive has its merits, particularly in its Altitude Towers, it seems to fall short of delivering a consistent five-star experience across the board as claimed.
Accessible
Children's Pool
Outdoor Pool
However, some reviews mention occasional maintenance issues and there are comments about the need for better disclosure of pool access restrictions. Despite this, the overall sentiment is that the pools are of good size, clean and contribute positively to the stay at the hotel. The pools, alongside the restaurants and beach bar, form a significant part of the enjoyable amenities at Krystal Grand Cancun.
Honeymoon
Luxury
Service at the hotel is frequently characterized as luxury and expensive, complemented by details like luxurious bath products that enhance the overall experience. Many visitors recommend it for its luxury, appreciating the efforts to align with luxury standards, even though some felt these standards weren't always met.
Dining options, such as great tacos, add to the enjoyable stay and the hotel's location is a key highlight for those aiming to explore Cancun. Despite mixed opinions on its alignment with luxury expectations, guests have expressed comfort and a willingness to return, underscoring the overall positive experience at Krystal Grand Cancun.
Romantic
The accommodations are particularly suitable for couples, providing an intimate setting that enhances the sense of romance. The hotel staff is known for their accommodating and pleasant service, contributing to a positive and memorable stay. Though there were occasional notes of dissatisfaction, such as a less impressive breakfast, the overarching sentiment leans toward an ideal romantic destination.
Staying in the Altitude Tower appears to be a noteworthy choice for those desiring a special experience. Overall, Krystal Grand Cancun All Inclusive comes highly recommended for those seeking to elevate their romantic escapade with beautiful settings, excellent dining and thoughtful service.
Beachfront
The hotel also features its own private beach area and a seamless pool-to-beach access, which enhances the overall experience. Loungers and pool facilities are situated directly on the beach, allowing guests to relax and enjoy the superb location. While some amenities, like the deck chairs, have minor issues, the overall setup is excellent, providing lovely linens and large towels for beachgoers.
Additionally, the beachfront is not overly crowded, offering a more serene and tranquil atmosphere. The infinity pool, exclusively for adults, faces the sea, adding to the luxurious setting. The combination of a beautiful location, a fantastic beachfront and stunning ocean views creates a memorable and delightful stay.
Yes, Krystal Grand Cancun All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Krystal Grand Cancun All Inclusive.
No, Krystal Grand Cancun All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Krystal Grand Cancun All Inclusive.
No, Krystal Grand Cancun All Inclusive doesn't have a gym.
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