Cancun21.14605200,
-86.83517100,
Av. Kabáh Mz 2 Lote 17, Sm 17, 17, 77500(Show on Map)
7.6
Good
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1 room2 guests1 room, 2 guests
Info
Summary of reviewsKabah Boutique Hotel offers a comfortable and convenient stay with several standout features. The hotel's strategic location in Cancun is a major plus, providing easy access to the airport and various local amenities like supermarkets, restaurants and the Kabah Ecological Park. Despite being in a quiet, residential area, it remains accessible to travelers with cars, though those relying on public transportation might find it less ideal.
The breakfast service, included in the room price, generally receives favorable feedback for its authentic Mexican cuisine centered around egg dishes, despite some guests finding it repetitive and sparse. Dinner options within the hotel, particularly the China Girl restaurant, receive mixed reviews with some concerns over pricing and service quality. However, this is balanced by efforts at continuous improvement.
Rooms at Kabah Boutique Hotel are highly praised for their spaciousness, cleanliness and comfort. Guests appreciate the modern décor and thoughtful amenities, though occasional issues with maintenance and noise are noted. Cleanliness across the hotel is mostly commendable with rooms often described as clean and well-maintained, enhanced by the hotel's friendly and helpful staff, who are frequently highlighted for their exceptional service.
Wi-Fi at the hotel is a mixed experience with some guests enjoying good connectivity while others encounter instability. The on-site gym and rooftop pool receive mixed reviews as well; while their presence is appreciated, both are noted to require better maintenance and functionality. The rooftop pool, though small, offers a pleasant ambiance for relaxation.
Parking is a hassle-free experience with secure and free options available, making it convenient for those renting a vehicle. Guests consistently praise the comfort of the beds, which add to the overall restful experience. Although the hotel faces occasional accessibility issues, such as elevator malfunctions, its proximity to the airport remains a strong advantage.
The hotel's unique boutique style and modern, chic design enhance its charm and offer a more personalized experience compared to typical hotels. Despite some areas needing improvement, Kabah Boutique Hotel stands out for its strategic location, comfortable accommodations and attentive service, making it a highly recommended stay for those visiting Cancun. Show more
Deluxe King RoomThe spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Deluxe Double RoomThe spacious twin/double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Deluxe Queen RoomThe spacious double room offers air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Guest Reviews
7.6
Good
Location
Kabah Boutique Hotel enjoys a strategic location in Cancun with several commendable features highlighted by guests. It is notable for its close proximity to the airport, making it a convenient choice for travelers needing a stopover either before or after their flights. The hotel sits in a quiet, mainly residential neighborhood, which adds to its peaceful atmosphere, despite being situated on a busy street.
The location is praised for its accessibility, being relatively central and close to various amenities such as supermarkets, restaurants and the Kabah Ecological Park. Guests appreciate the presence of large stores like Costco and Soriana just across the street, as well as various dining options within walking distance. Additionally, the hotel is conveniently located near a football stadium and several other services which might interest visitors.
However, the hotel's distance from the central attractions, beaches and public transportation points in Cancun is a point of contention for some guests. While it is an excellent choice for those with a car, guests relying on taxis or other public transport might find it less ideal. Despite these drawbacks, the hotel is excellent for those intent on exploring the nearby park and local restaurants, offering a calm and comfortable stay.
Breakfast
Kabah Boutique Hotel offers a breakfast experience that generally meets guests' expectations, featuring delicious, authentic Mexican cuisine primarily centered around various egg dishes. Many reviews commend the breakfast for its taste and convenience, noting that it includes fruit, coffee and orange juice. Guests appreciate that the breakfast is included in the room price and some find it generous and filling.
However, several reviewers note the limited variety of options with the menu often being described as repetitive and sparse, primarily offering egg-based dishes without much variety in terms of fruits, yogurt or vegetables. Some guests also mention that the portions can be on the smaller side, causing the breakfast to feel meager at times. For those who have an early schedule or a flight, the breakfast service starting at 8 o'clock can be inconvenient.
Despite these limitations, the breakfast is generally perceived as tasty and of good value, especially considering its inclusion in the stay. Guests looking for a simple, Mexican-inspired breakfast will likely find it enjoyable. However, those seeking more variety or larger portions might find it lacking.
Dinner
The Kabah Boutique Hotel offers two dining options for guests. Among these, the China Girl restaurant inside the hotel receives praise for its quality. However, the general sentiment towards the hotel's dining scene is mixed. Some guests noted that the food can be quite pricey and of poor quality and others mentioned experiencing poor service attitudes. The immediate area around the hotel lacks a variety of restaurant options, which can be inconvenient for late arrivals. Despite these drawbacks, the hotel seems committed to making improvements and renovations to enhance the dining experience.
Rooms
The guest reviews of Kabah Boutique Hotel highlight several positive aspects of the rooms, emphasizing their spaciousness, cleanliness and comfort. Many guests appreciate the large rooms, often accompanied by terraces, offering ample space and modern, well-decorated interiors. The rooms are described as being very clean and well-equipped with comfortable beds and sizeable TVs. Guests also note that the rooms generally provide a cozy and comfortable atmosphere, aligning well with the photos advertised.
Despite these praises, there are mentions of some rooms being outdated or showing signs of wear, such as cracked tiles and chipped paint. Issues like hot air, noise from nearby establishments and occasional malfunctioning equipment were also noted. However, guests also mentioned that any problems were often addressed by staff through upgrades to better rooms.
Overall, Kabah Boutique Hotel boasts spacious, clean and comfortable rooms that enhance the guest experience with modern furnishings and thoughtful amenities that make for a pleasant stay. The hotel is noted for its good location, close to shops and cafes, adding to its appeal for travelers seeking convenience and comfort.
Beds
At Kabah Boutique Hotel, guests have consistently praised the comfort and quality of the beds. Many reviews highlight the comfortable mattresses and the variety of bed sizes available, from large and king-size beds to softer, well-maintained options. Several guests found the beds to be a heavenly repose after long journeys with cozy pillows and soft bed sheets adding to the appeal. The rooms themselves frequently accommodate these beds well, being described as spacious and clean.
However, some reviews noted issues with bed size, especially regarding double beds, which were characterized as small or narrow by some guests. Additionally, a few guests mentioned that the beds were excessively high from the ground, which could be a concern for those with mobility issues.
Despite these occasional drawbacks, the overall sentiment suggests that Kabah Boutique Hotel delivers on the promise of a restful and comfortable stay, thanks to their high-quality bedding and attention to guest comfort.
Cleanliness
The Kabah Boutique Hotel receives mixed reviews regarding its cleanliness. Many guests appreciated the reasonably clean and very clean rooms, noting that the rooms are well-maintained, tidy and comfortable. Several guests mentioned that the hotel is generally clean with spotless rooms and amenities and praised the regular maintenance which keeps the establishment in good condition.
However, some reviews pointed out significant cleanliness issues. Concerns were voiced about dirty stairs, windows, floors, lobby and hallways. The gym, bathrooms and bed linens were particularly highlighted for requiring better cleaning services. Guests also mentioned occasional lapses in housekeeping, such as unclean bathrooms, dirty towels and unemptied trash.
Despite these issues, positive notes about clean rooms and good hygiene standards emerged frequently with guests acknowledging the friendly and helpful staff who maintained clean, spacious and comfortable accommodations. Additionally, the hotel's cleanliness seems to be complemented by its good location, close to the airport and enjoyable amenities such as tasty breakfast and good food.
Overall, while the hotel does have areas needing improvement, particularly in its cleaning services, it manages to provide a comfortable and clean stay for many of its guests.
Staff
Visitors to Kabah Boutique Hotel had an overwhelmingly positive experience with the hotel staff. Numerous reviews commend the staff's friendliness, helpfulness and attentiveness, both in the reception area and the restaurant. Guests appreciated the personalized attention and high-quality service from the staff, emphasizing their willingness to assist with various needs, such as arranging taxis and providing local information. The hotel staff's command of English was noteworthy, facilitating better communication and enhancing the overall guest experience.
While a few remarks indicated some areas for improvement, such as the need for better sensitivity training and improved clarity on facilities, most visitors were impressed by the staff's professionalism and courteous demeanor. The reception service was particularly highlighted for its excellence with guests frequently mentioning the pleasant and accommodating nature of the personnel. Furthermore, the cleanliness and modern decor of the hotel were consistently praised alongside the exceptional service, making Kabah Boutique Hotel a highly recommended stay.
Wi-Fi
At the Kabah Boutique Hotel, guests have mixed experiences regarding the Wi-Fi service. While some guests praised the Wi-Fi for being good, fast and even perfect, others encountered issues with intermittent connectivity and slow speeds. A few noted that the Internet signal was frequently interrupted and on some occasions, the Wi-Fi didn't work even after informing staff. Free Wi-Fi is available, yet it can be limited and not always stable. Despite these shortcomings, there were positive remarks about the overall quality of the Wi-Fi being very good at times, making it a hit-or-miss aspect of the stay.
Gym
The Kabah Boutique Hotel offers the convenience of an on-site gym, providing guests with a space to maintain their fitness routines during their stay. However, the gym has received mixed feedback regarding its condition and functionality. Many guests noted that the gym is quite small and cramped with some equipment being poorly maintained or non-functional. Despite these issues, the mere availability of the gym is considered a positive aspect by some visitors. The facility’s proximity to other amenities is also appreciated, although the noise level within and around the gym can be bothersome. Overall, while the presence of a fitness room is a plus, improvements in maintenance and equipment quality would significantly enhance the guest experience.
Pool
The rooftop pool at the Kabah Boutique Hotel offers a mixed bag of experiences for guests. The terrace itself has potential to be a very nice spot with a unique location on the roof and attractive lighting. However, reviews often describe the pool as extremely small, akin to more of a jacuzzi or bathtub rather than a swimming pool. There have been several reports of the pool being dirty and unusable with issues like a broken filtration system, cold water and fiberglass burns affecting the experience.
General maintenance seems to be lacking with complaints about the pool being closed or in a terrible state and poor overall conditions. Despite these drawbacks, those who didn't encounter these issues found the pool area to be somewhat nice and decent. The idea of having a rooftop pool is appealing, yet it falls short on execution and service, as no poolside bar service was noted by guests.
Parking
Kabah Boutique Hotel offers a convenient and secure parking experience for its guests, making it an excellent choice for those renting a vehicle. The hotel features free and guarded parking spaces with options right outside the building and easy access to monitored parking areas nearby. Located in downtown Cancun, parking is included with the stay, ensuring stress-free arrival and departures. Additionally, the availability of private parking close to the hotel adds to the overall convenience. Whether staying for one night or longer, guests will appreciate the secure, easy and free parking solutions provided.
Accessible
Nestled conveniently near the airport, Kabah Boutique Hotel boasts an ideal location for travelers seeking a seamless connection to their flights. This accessible location allows guests to avoid the hassle of extensive transit times, making it a practical choice for those prioritizing ease of travel. Although the hotel has faced occasional issues with its elevator, it remains a viable option due to its strategic positioning and overall accessibility.
Outdoor Pool
Kabah Boutique Hotel features a rooftop area that guests describe as pleasant and cool, providing an inviting space to relax. However, the rooftop pool is consistently noted for its small size, often characterized more accurately as a hot tub or mini pool. Some reviews mention issues such as green water or an abandoned feel, but overall, the rooftop area is appreciated for its atmosphere and seating. While not a large swimming facility, it offers a cozy spot for a quick dip or relaxation.
Boutique-Style
Kabah Boutique Hotel has earned praise for its unique charm and luxurious atmosphere. Guests appreciate its distinct boutique style, noting that it successfully combines modern elements with a cozy, intimate feel. The hotel's chic and stylish design adds to its appeal, making it more than just a place to stay. Guests often mention that the building itself stands out as it doesn't feel like a typical hotel, contributing to a more personalized and unique experience. The excellent location is another highlight, making it convenient for travelers while still maintaining the exclusive, boutique ambiance.
Yes, Kabah Boutique Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Kabah Boutique Hotel.
No, Kabah Boutique Hotel doesn't allow dogs.
Yes, parking facilities are available at Kabah Boutique Hotel.
Yes, Kabah Boutique Hotel has a gym. For more information, read the answers to the Gym questionnaire