Grand Oasis Cancun - All Inclusive
Cancun
21.07728200,
-86.77557200
,
Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera
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Summary of reviewsGrand Oasis Cancun - All Inclusive offers a memorable vacation experience with a mixture of standout features and areas for improvement.
One of the hotel's greatest strengths is its prime location. Situated right on a beautiful beachfront and in the heart of Cancun’s hotel zone, it provides easy access to the ocean, local attractions, malls and nightlife. The picturesque setting with vast green areas and vibrant wildlife, including peacocks, creates a tranquil yet lively atmosphere. The well-maintained grounds and clean facilities further enhance the overall aesthetic, making it a top choice for those looking to balance relaxation with the energetic Cancun vibe.
While breakfast at the hotel receives mixed reviews, many guests commend the well-stocked buffet for its wide array of options and the friendly staff. However, there are concerns over variety, quality and service efficiency with some guests experiencing long lines and repetitive menus. The dinner experience follows a similar pattern with specific restaurants like the steakhouse and Tatish gaining praise for their delicious offerings. However, long wait times and challenges in securing reservations are frequently mentioned, indicating room for improvement in service and variety.
The rooms at Grand Oasis Cancun present a mixed bag. Positive aspects include spacious layouts, cleanliness and stunning ocean views in many accommodations. However, many guests report outdated furnishings, maintenance issues and cleanliness problems, particularly in bathrooms. The noise level is also a concern due to thin walls and proximity to common areas.
Cleanliness across the hotel is generally appreciated, especially in common areas, beaches and pools. However, some guests encounter infrequent housekeeping, issues with dirty rooms and problematic areas like unclean terraces and bathrooms, indicating inconsistent service.
Staff interactions vary significantly. While some guests highlight friendly and attentive personnel, particularly among housekeeping and food service teams, many others report instances of rudeness, unprofessionalism and slow service, especially at the front desk and among concierge staff.
WiFi services also draw mixed reactions. While some guests find the connection satisfactory in common areas, many are dissatisfied with the necessity to pay for WiFi and limited device access. Connectivity issues and intermittent service add to the frustration for many visitors.
The pool areas are a major highlight, praised for their size, cleanliness and vibrant ambiance, although occasional overcrowding and maintenance concerns are noted. The beach is another standout feature, celebrated for its natural beauty, cleanliness and easy access. Minor issues like limited beach chairs and occasional seaweed do not significantly impact its positive reception.
Guests also enjoy the well-maintained tennis courts and the convenience of ample, secure parking, despite minor organizational issues. Family amenities and activities receive favorable mentions, adding to the hotel’s appeal for guests of all ages.
Overall, Grand Oasis Cancun - All Inclusive excels in offering a beautiful setting, diverse entertainment options and convenient access to Cancun's highlights. However, improvements in dining variety, room maintenance, cleanliness and staff professionalism could enhance the experience for future guests.
Categories
One of the hotel's greatest strengths is its prime location. Situated right on a beautiful beachfront and in the heart of Cancun’s hotel zone, it provides easy access to the ocean, local attractions, malls and nightlife. The picturesque setting with vast green areas and vibrant wildlife, including peacocks, creates a tranquil yet lively atmosphere. The well-maintained grounds and clean facilities further enhance the overall aesthetic, making it a top choice for those looking to balance relaxation with the energetic Cancun vibe.
While breakfast at the hotel receives mixed reviews, many guests commend the well-stocked buffet for its wide array of options and the friendly staff. However, there are concerns over variety, quality and service efficiency with some guests experiencing long lines and repetitive menus. The dinner experience follows a similar pattern with specific restaurants like the steakhouse and Tatish gaining praise for their delicious offerings. However, long wait times and challenges in securing reservations are frequently mentioned, indicating room for improvement in service and variety.
The rooms at Grand Oasis Cancun present a mixed bag. Positive aspects include spacious layouts, cleanliness and stunning ocean views in many accommodations. However, many guests report outdated furnishings, maintenance issues and cleanliness problems, particularly in bathrooms. The noise level is also a concern due to thin walls and proximity to common areas.
Cleanliness across the hotel is generally appreciated, especially in common areas, beaches and pools. However, some guests encounter infrequent housekeeping, issues with dirty rooms and problematic areas like unclean terraces and bathrooms, indicating inconsistent service.
Staff interactions vary significantly. While some guests highlight friendly and attentive personnel, particularly among housekeeping and food service teams, many others report instances of rudeness, unprofessionalism and slow service, especially at the front desk and among concierge staff.
WiFi services also draw mixed reactions. While some guests find the connection satisfactory in common areas, many are dissatisfied with the necessity to pay for WiFi and limited device access. Connectivity issues and intermittent service add to the frustration for many visitors.
The pool areas are a major highlight, praised for their size, cleanliness and vibrant ambiance, although occasional overcrowding and maintenance concerns are noted. The beach is another standout feature, celebrated for its natural beauty, cleanliness and easy access. Minor issues like limited beach chairs and occasional seaweed do not significantly impact its positive reception.
Guests also enjoy the well-maintained tennis courts and the convenience of ample, secure parking, despite minor organizational issues. Family amenities and activities receive favorable mentions, adding to the hotel’s appeal for guests of all ages.
Overall, Grand Oasis Cancun - All Inclusive excels in offering a beautiful setting, diverse entertainment options and convenient access to Cancun's highlights. However, improvements in dining variety, room maintenance, cleanliness and staff professionalism could enhance the experience for future guests.
Resort near Nightlife Spots
Known as the 'Grandmaster of Fun', this all-inclusive resort features a private white sand beach, a massive outdoor pool with a swim-up bar, and an on-site nightclub. It is famous for its events, live concerts, and theme parties, making it a popular option for spring breakers.
Resort with Tennis Courts
This all-inclusive resort offers tennis courts.
Resort with Swim Up Bar
This all-inclusive resort features a swim-up bar, allowing guests to enjoy drinks without leaving the pool. It's a great spot to relax and socialize while enjoying the vibrant atmosphere of the resort.
Resort with Panoramic View Pool
This lively all-inclusive resort offers pools with stunning views of the ocean, providing a fun and energetic atmosphere for guests to enjoy. The resort's wide range of activities and entertainment options ensures a memorable vacation experience.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Panoramic View Pool Pool Swim Up Bar Outdoor Pool
Business Resort
Resort with Parking
Resort for Yoga
4-Star Resort
Resort with Outdoor Pool
Guest Reviews
Grand Oasis Cancun - All Inclusive is celebrated for its prime location, sitting right on a beautiful beachfront with easy access to the ocean. Set in the heart of Cancun’s hotel zone, it offers convenient proximity to both the airport and downtown with transportation options readily available, making it ideal for those looking to explore the city without dealing with heavy traffic and crowds.
The location is not only strategic but also picturesque, featuring stunning landscapes, vast green areas and vibrant wildlife, including peacocks. The hotel grounds are well-maintained with clean facilities and numerous spots to enjoy the breathtaking sea views and striking natural beauty.
Guests appreciate the immediate access to the beach, where the clear, colorful waters and safe swimming areas are major highlights. The expansive property is filled with ample amenities and diverse entertainment options, from lively pools and abundant restaurants to themed areas and various activities, ensuring something for everyone to enjoy.
In addition to its wonderful beachfront, the hotel's setting allows for easy access to local attractions, malls and nightlife, being just a short distance from the club area. Its excellent location in the hotel zone positions it as a top choice for those looking to immerse themselves in both relaxation and the vibrant atmosphere of Cancun.
The breakfast experience at Grand Oasis Cancun - All Inclusive receives mixed feedback from guests. On the positive side, many appreciate the breakfast buffet, describing it as excellent, well-served and very complete with a wide array of options such as pancakes, eggs and fruit. Some guests highlight the excellent omelette service and commend the friendliness of the staff. The buffet offers a good selection and is noted for being both diverse and delicious by some reviewers.
However, there are significant concerns regarding variety and quality. Many guests feel that the breakfast lacks variety and becomes repetitive over several days. Issues such as long lines, running out of food and cold coffee are frequently mentioned. Some guests found the food tasteless or unappetizing and there is feedback about the limited number of breakfast restaurants leading to overcrowding and long waits.
Overall, while many find the breakfast enjoyable and well-prepared, improvements in variety, service efficiency and food quality could enhance the experience for future guests.
Dining at Grand Oasis Cancun - All Inclusive serves up a mixed experience. On a positive note, the steakhouse comes highly recommended as a standout option and the food at certain restaurants like Tatish is praised for being delicious and well-prepared. There is a good variety of salads and some guests found the buffet to be quite good with tasty and varied options. Specific dining spots like the Mexican restaurant also received some positive feedback. However, despite these highlights, many guests encountered long wait times and challenges with making reservations. The buffet's food quality and variety drew mixed reactions with some diners satisfied and others finding it repetitive and lacking flavor. Additionally, the a la carte restaurants were difficult to access without a reservation well in advance, often requiring guests to wait in long lines. Quality and consistency seem to be areas for improvement with several reviews indicating that the general food experience was below expectations. While the facilities, pool and beach receive high marks, the dining experience at Grand Oasis Cancun leaves room for enhancement.
The rooms at Grand Oasis Cancun - All Inclusive offer a mixed experience with several notable positives. Guests frequently highlight the spacious layout and cleanliness of many rooms, often mentioning their comfort. Some rave about the ocean views and others appreciate the tasteful room decorations. Despite these strengths, a significant number of reviews point out areas in need of improvement. The rooms are described as outdated with many furnishings showing their age and some rooms requiring more thorough maintenance and better housekeeping. Several guests noted issues such as mold, musty smells and faulty or non-functional amenities including air conditioning and mini-refrigerators. Problems with cleanliness, particularly in the bathrooms, were mentioned often with some guests encountering insects and unpleasant odors. Noise levels, particularly due to thin walls and proximity to common areas, were also a frequent concern. Overall, while comfortable and clean for many, the rooms at Grand Oasis Cancun appear to vary significantly in quality, suggesting a need for updates and consistent maintenance to meet all guests' expectations.
Reviews regarding the beds at Grand Oasis Cancun - All Inclusive reveal a mix of both positive and negative feedback. On the positive side, guests noted that the beds were often comfortable with some highlighting the cleanliness of the linen and towels. Many guests found the beds to be super comfortable, contributing to a restful sleep.
However, numerous reviews pointed to issues that may affect some guests' experiences. There were complaints about the beds being old, uncomfortable and in some cases, even broken. A few guests reported concerns such as dirty bed sheets, lack of proper bed covers and even bugs found in the beds. Several reviews mentioned that the request for specific bed types was not honored, leading to inconveniences, such as receiving twin beds instead of a queen or king-sized bed or beds pushed together with one missing a leg.
There were also remarks about the inconsistency in room service with some guests finding their rooms not properly cleaned, including unmade beds and unchanged linens. The mattresses were described by some as either too hard or too soft, leading to a lack of comfort. Additionally, the inadequate bedding, like missing blankets and thin mattresses, was a recurring issue.
Overall, while some guests enjoyed a comfortable stay with good beds, others encountered significant issues that detracted from their experience. The varying quality of beds and room service seems to influence the overall satisfaction of those staying at the hotel.
Grand Oasis Cancun - All Inclusive has received mixed feedback regarding cleanliness from its guests. On the positive side, many guests praised the hotel's overall clean environment, highlighting that the properties, common areas and many of the rooms were maintained well. The beaches and pool areas were frequently appreciated for being clean and well-kept with the landscaping and facilities deemed beautiful and exceeding expectations.
However, some guests experienced significant issues with cleanliness. Common complaints included dirty rooms, unclean common areas and infrequent housekeeping services, often only cleaning rooms every two days. There were instances where rooms were not cleaned properly or were left with dirt, stains or cockroaches. Some noted that cleaning times were inconvenient, taking place late in the afternoon when guests might be resting.
Several reviews mentioned specific areas being neglected, such as dirty terraces, greasy surfaces and bathrooms not being up to standard. The pools and pool areas, in particular, were pointed out as lacking in cleanliness on occasion with some noting the presence of trash and unpleasant smells. While elements like clean towels and bedding were a common request, they were not always fulfilled promptly.
Despite these mixed reviews on cleanliness, the hotel's expansive property and beautiful beach setting were consistently recognized, suggesting that while cleanliness can be an issue, the natural surroundings and other facilities still offer a pleasant experience for many visitors.
The Grand Oasis Cancun - All Inclusive hotel receives mixed reviews regarding its staff. On the positive side, a portion of the staff is described as friendly, attentive and helpful, often praised for their professional and courteous demeanor. Some guests appreciated the welcoming nature of the bell boys and the dedication of the housekeeping team, which consistently provided thorough service. The food and beverage service personnel, including bartenders and waiters, were also commended by some visitors for their kind and friendly service.
However, there are significant negative observations. Many reviewers highlighted the pervasive issue of staff rudeness and unprofessionalism, particularly among front desk agents, concierges and restaurant hostesses. Instances of staff having poor attitudes, being in bad moods and even showing disrespectful behavior were commonly noted. The lack of English proficiency among the staff also posed challenges for some guests. Additionally, several guests mentioned slow service and instances where staff members seemed unhelpful or disinterested.
Despite the positive comments about the facilities, the overall experience for many was marred by inconsistent service quality. Instances of theft by cleaning staff and unfulfilled responsibilities, such as luggage handling and room cleanliness, were reported. The slow check-in and check-out processes, combined with unenthusiastic and unorganized staff, further added to the dissatisfaction.
In summary, while the Grand Oasis Cancun offers attentive service from select staff members and boasts commendable housekeeping, the general consensus points to a need for significant improvements in staff professionalism and customer service quality.
The WiFi experience at Grand Oasis Cancun - All Inclusive has garnered mixed feedback from guests. On the positive side, some reviewers mentioned that the WiFi connection was good and that there was coverage throughout the hotel, particularly in common areas like the lobby. For those who prioritize connectivity, it’s noteworthy that the WiFi was described as excellent all over the hotel by some visitors.
However, there were several complaints about the internet services as well. Many guests pointed out that the WiFi is not free and is limited to one or two devices per room unless you pay extra. The necessity to pay for WiFi was seen as inconvenient and the charges were not appreciated, especially for a luxury facility. Additionally, the connection quality was frequently criticized with reports of intermittent connectivity, limited access and sometimes the internet not working at all. Some guests also noted issues with the network being taken away and only receiving one WiFi password per room.
Overall, while the WiFi situation has its bright spots, potential visitors should be prepared for extra charges and potential connectivity issues.
The Grand Oasis Cancun boasts extensive pool areas that guests frequently praise for their size and beauty. With a variety of pools, including a massive main pool, visitors enjoy ample space for swimming and relaxation. The pools are noted for their cleanliness, although there are occasional concerns about maintenance and overcrowding during peak times. The design and aesthetics of the pools receive positive remarks, enhancing the overall ambiance of the hotel grounds.
Many guests appreciate the fun and vibrant atmosphere around the pools with additional features like a couple of bars inside the pool and activities such as yoga. Despite some mentions of slow service and limited availability of lounge chairs, the poolside vibe remains appealing, contributing to a lively vacation environment.
However, the pool areas close at 8 PM, which some guests find inconvenient. There are also a few instances of stagnant water and unpleasant odors, although these seem to be isolated incidents. The poolside service can be hit-or-miss with some reviews highlighting a lack of attentive staff.
Overall, the pool facilities at Grand Oasis Cancun are generally well-received, providing a significant plus for those looking to enjoy a mix of relaxation and entertainment during their stay.
The beach surrounding the Grand Oasis Cancun - All Inclusive has received overwhelmingly positive feedback from guests. Words like beautiful, amazing, fantastic and incredible are frequently used to describe it. Guests appreciate the beachfront location, noting its proximity and easy access from the hotel, which allows for a seamless beach experience. The beach is often described as large, spacious and clean with some reviews highlighting that it is free of sargassum. The natural beauty of the area, including the stunning sea views and the overall scenery, adds to the allure.
Visitors find the beach comfortable and a great place to relax with some enjoying the various activities and the party atmosphere in certain areas. However, a few reviews mention issues such as a limited number of beach chairs and occasional seaweed and cleanliness concerns, which seem to be less frequent.
Despite these minor drawbacks, the beach remains a highlight for many guests, providing a beautiful backdrop for their vacation with plenty of space to enjoy both peaceful moments and lively events. The consistently positive comments underscore the beach's appeal as a key feature of the Grand Oasis Cancun experience.
Grand Oasis Cancun features well-maintained and beautiful tennis courts that have received positive feedback from guests. Many have noted the good condition and availability of the courts, highlighting their attractiveness and proper maintenance. Access to tennis facilities is appreciated by visitors, although a few have mentioned that there could be more courts to meet the demand. Additionally, guests enjoy the convenience of having tennis options available on the hotel premises, which adds to the overall appeal of the resort's amenities.
The Grand Oasis Cancun - All Inclusive offers ample and secure parking with the convenience of free options. While most guests find parking not to be an issue, it is worth noting that some reviews mention tight areas and occasional disorganization. Availability may not always be plentiful and at times, guests might need to walk a bit from their parking spot. Despite these minor drawbacks, the overall experience remains positive with favorable mentions of the brilliant weather and picturesque views complementing the resort's offerings.
The Grand Oasis Cancun - All Inclusive presents itself as a mixed bag when it comes to catering to families. On one hand, many guests appreciated the well-kept facilities and described the hotel as a nice place for family relaxation with a cozy, family-friendly atmosphere. It offers family events and a kid-friendly environment that some visitors found ideal for family trips. The inclusive nature and the kind, friendly staff made some families feel happy and fulfilled during their stay.
However, several reviews pointed out significant drawbacks. Although the hotel promises entertainment for all ages, there is a noted lack of daytime activities by the pool to keep families engaged and limited entertainment options for young children. Some areas, like the Kiddo Zone, were described as lackluster and child care facilities and child entertainment areas seemed insufficient. Additionally, there were concerns about children being left alone and a lack of accessibility for strollers.
While some found the atmosphere enjoyable and the location convenient, others faced challenges such as long waits at restaurants and the perceived inadequacy of the all-inclusive offerings. The hotel's lack of proper medical response when children fell ill also raised concerns. While it might be a great spot for couples and certain families, it appears that the hotel does not fully meet the expectations of a dedicated family hotel.
Grand Oasis Cancun - All Inclusive offers a vibrant nightlife atmosphere filled with a variety of party activities and entertainment options. Visitors can enjoy an array of nightclubs and bars with daily and nightly events such as DJ sessions, pool parties and color-themed gatherings. The hotel boasts beautiful and spacious facilities with spectacular views, although some areas, like the pools, may need maintenance.
The nightlife at Grand Oasis isn't limited to the clubs; the property frequently hosts live shows in various venues, including drag queen performances and adult entertainment. Evening parties are a regular occurrence, ensuring there's consistently something fun for guests to engage in.
However, the experience isn't without its downsides. Nightclubs close early, often by 12:30 AM, leaving little to do at the hotel after midnight. The noise, particularly from intoxicated individuals, can be disturbing at all hours and the abundance of drunk people can affect the overall enjoyment of the facilities. While the entertainment is abundant, more nighttime attractions and later opening hours for venues could enhance the experience.
In summary, Grand Oasis Cancun - All Inclusive is ideal for those looking for an active, party-filled stay with continuous entertainment, but it might not be the best fit for guests seeking a quieter, more serene vacation.
Grand Oasis Cancun - All Inclusive receives mixed reviews regarding its five-star rating, facilities and services. Positively, the hotel is noted for its beautiful beach location, stunning room views and five-star amenities. Guests repeatedly praised the luxurious service, excellent food and found the resort overall to be wonderful. Daily breakfasts were a highlight for many.
However, several guests expressed that the hotel fails to live up to true five-star standards. Issues were raised about delayed check-ins with some guests waiting until nearly 4 pm to access their rooms. The quality of the rooms and pools was often criticized, as some found them poorly maintained and outdated. Dining options were seen as limited and there were complaints about the poor quality of drinks and food.
Front desk service appeared to be a significant pain point, along with specific issues like the handling of five-star restaurant access. Guests compared it unfavorably with other inclusive hotels like Hilton and Hardrock, which they felt offered superior quality and service. Some reviews even warned of recurring pest problems and a general sense that the resort did not meet five-star expectations.
While the resort's location and infrastructure are commendably praised, there are notable detractors who believe that it does not provide the consistent high-standard experience typically demanded of a five-star establishment.
Grand Oasis Cancun - All Inclusive offers an all-inclusive experience that has garnered mixed reviews from its guests. While the concept of food and drink being included is appreciated, multiple reviewers have pointed out significant limitations and additional costs that detract from the experience. Long lines at the restaurants and pools are a frequent issue, making it challenging to enjoy meals and facilities without a wait. Many guests also noted that several restaurants and services, which one might expect to be included in an all-inclusive package, come with extra charges. Quality-wise, the food and drinks have been described as low-quality with cocktails made from syrup and subpar alcohol used in beverages. Additionally, room amenities such as the mini-bar are not consistently replenished and there are restrictions on device connectivity.
Despite these drawbacks, the hotel is praised for its lively atmosphere, particularly for those looking to party. Some guests found particular staff members to be very friendly, enhancing their overall experience. Cleanliness, however, remains inconsistent with room cleaning happening only every other day. The complexity of the all-inclusive offer with multiple wristband levels affecting access to restaurants and services, has led to confusion and disappointment among guests. While the hotel offers the convenience of not needing to go out for basic amenities, the extra costs and service limitations make the all-inclusive claim somewhat misleading. The Grand Oasis Cancun appears to be best suited for visitors prioritizing social activities over a comprehensive all-inclusive experience.
Grand Oasis Cancun - All Inclusive has garnered mixed feedback from business travelers. Positive aspects highlight the excellent business facilities and the availability of paid meeting rooms, making it a viable option for corporate events and work-related needs. Guests appreciate the ability to connect their computers and utilize various business services, which cater to professional requirements. Moreover, the importance of customer service is frequently noted, suggesting that the staff places a priority on guest satisfaction.
However, certain areas require attention. Reviews mention long wait times for the check-in and check-out processes, which can be inconvenient for business travelers on tight schedules. Some reviews bring up the limited mobility solutions for elderly guests with physical limitations. Additionally, there are critiques about the overall quality of the rooms and dissatisfaction among business clients regarding the range of corporate services offered. The mixed reviews indicate that while the property has some strong points in terms of facilities, improvements in service efficiency and room standards could enhance the experience for business travelers.
Grand Oasis Cancun's outdoor pool area has received plenty of positive feedback from guests. The expansive pool area is a major highlight with visitors frequently remarking on its large size and beautiful appearance. Many guests appreciated the clean and well-maintained swimming pools, which offer plenty of swimming time and multiple options for poolside enjoyment. The pool areas are noted for their beauty and fun atmosphere with scenic ocean views and gardens enhancing the overall experience.
The bars around the pools are also well-received, contributing to a vibrant poolside environment. Visitors commend the excellent installation and good condition of the facilities, though a few mentioned the lack of umbrellas as a minor downside. Despite this, the massive pool area coupled with the beach proximity makes it an attractive spot for relaxation and entertainment.
The variety of pools available caters to different preferences, adding to the overall positive sentiment. Although some guests felt certain aspects like pool parties could be improved, the general consensus highlights the outdoor pool area as a standout feature of the resort, perfect for a memorable stay.
The yoga facilities and activities at Grand Oasis Cancun - All Inclusive are highly praised by guests. The yoga sessions are described as nice and enjoyable, taking place in a good, clean yoga room. Guests appreciate the excellent yoga trainers and clean, well-maintained yoga spaces. Additionally, they have access to hot yoga areas and engaging yoga sessions by the pool. The availability of Pilates classes and studio services further enhances the fitness offerings at the hotel. Overall, guests find the yoga classes to be great and a notable feature of their stay.
Grand Oasis Cancun - All Inclusive presents itself as a luxurious escape with high-quality decor and beautifully established surroundings, offering upscale services and luxury facilities that leave many guests feeling indulged. The rooms and suites, while exuding an air of opulence with great bedding and overall ambiance, are noted to have older furniture and could benefit from renovation.
The atmosphere is praised for its elegant ambiance and the staff are recognized for their friendliness. Luxury aspects and the pyramid structure add to the grandeur of the experience. However, some guests found discrepancies in the promised luxury, particularly noting that the hotel does not quite meet the standard of a five-star establishment. Issues were reported regarding some services being overpriced, as well as the overall quality of food and drink failing to match the luxury décor.
Additionally, there are logistical concerns such as long check-in times and occasional service inconsistencies, notably with towel and water provisions. While the establishment is close to town and offers a variety of restaurants, most dining options cater to adults, which may affect family experiences.
Overall, while Grand Oasis Cancun offers a largely luxurious experience with commendable aspects, it also has areas requiring significant improvement to meet all guests' expectations of a five-star hotel.
Grand Oasis Cancun - All Inclusive offers a blend of facilities, buffets and entertainment that cater to diverse preferences. Couples particularly enjoy this destination for romantic getaways, thanks to its special zones designed for adults. Guest experiences have been described as both fun and romantic with picturesque garden views enhancing the ambiance. Although some guests encountered issues with room allocation and service speed, overall, many found their experience to be very good. This hotel provides distinct areas and amenities ideal for couples looking to create memorable moments.
Grand Oasis Cancun boasts a prime beachfront location, offering guests direct access to the pristine sands and stunning ocean views. The hotel is situated right on the beach, making it an ideal spot for beach lovers. Reviews highlight the clean and well-maintained beach and facilities, which are complemented by beautiful scenery and a spectacular ocean that's perfect for family activities.
Guests appreciate the seamless access to the beach with some mentioning private cabins and beds positioned right in front of the sea. The beach itself, while described by some as small, is noted to be lovely and perfect for relaxation. The beachfront area is praised for being excellent and very good overall, ensuring a pleasant experience by the ocean.
Although some reviews mention seaweed and early pool closing times, the overwhelming positive feedback focuses on the amazing sea views, the beautiful beach area and the fantastic location. The lifeguard presence adds a sense of safety for families. Overall, the beachfront location of Grand Oasis Cancun is highly regarded and contributes significantly to a memorable stay.
Location Show Map
Location
The location is not only strategic but also picturesque, featuring stunning landscapes, vast green areas and vibrant wildlife, including peacocks. The hotel grounds are well-maintained with clean facilities and numerous spots to enjoy the breathtaking sea views and striking natural beauty.
Guests appreciate the immediate access to the beach, where the clear, colorful waters and safe swimming areas are major highlights. The expansive property is filled with ample amenities and diverse entertainment options, from lively pools and abundant restaurants to themed areas and various activities, ensuring something for everyone to enjoy.
In addition to its wonderful beachfront, the hotel's setting allows for easy access to local attractions, malls and nightlife, being just a short distance from the club area. Its excellent location in the hotel zone positions it as a top choice for those looking to immerse themselves in both relaxation and the vibrant atmosphere of Cancun.
Breakfast
However, there are significant concerns regarding variety and quality. Many guests feel that the breakfast lacks variety and becomes repetitive over several days. Issues such as long lines, running out of food and cold coffee are frequently mentioned. Some guests found the food tasteless or unappetizing and there is feedback about the limited number of breakfast restaurants leading to overcrowding and long waits.
Overall, while many find the breakfast enjoyable and well-prepared, improvements in variety, service efficiency and food quality could enhance the experience for future guests.
Dinner
Rooms
Beds
However, numerous reviews pointed to issues that may affect some guests' experiences. There were complaints about the beds being old, uncomfortable and in some cases, even broken. A few guests reported concerns such as dirty bed sheets, lack of proper bed covers and even bugs found in the beds. Several reviews mentioned that the request for specific bed types was not honored, leading to inconveniences, such as receiving twin beds instead of a queen or king-sized bed or beds pushed together with one missing a leg.
There were also remarks about the inconsistency in room service with some guests finding their rooms not properly cleaned, including unmade beds and unchanged linens. The mattresses were described by some as either too hard or too soft, leading to a lack of comfort. Additionally, the inadequate bedding, like missing blankets and thin mattresses, was a recurring issue.
Overall, while some guests enjoyed a comfortable stay with good beds, others encountered significant issues that detracted from their experience. The varying quality of beds and room service seems to influence the overall satisfaction of those staying at the hotel.
Cleanliness
However, some guests experienced significant issues with cleanliness. Common complaints included dirty rooms, unclean common areas and infrequent housekeeping services, often only cleaning rooms every two days. There were instances where rooms were not cleaned properly or were left with dirt, stains or cockroaches. Some noted that cleaning times were inconvenient, taking place late in the afternoon when guests might be resting.
Several reviews mentioned specific areas being neglected, such as dirty terraces, greasy surfaces and bathrooms not being up to standard. The pools and pool areas, in particular, were pointed out as lacking in cleanliness on occasion with some noting the presence of trash and unpleasant smells. While elements like clean towels and bedding were a common request, they were not always fulfilled promptly.
Despite these mixed reviews on cleanliness, the hotel's expansive property and beautiful beach setting were consistently recognized, suggesting that while cleanliness can be an issue, the natural surroundings and other facilities still offer a pleasant experience for many visitors.
Staff
However, there are significant negative observations. Many reviewers highlighted the pervasive issue of staff rudeness and unprofessionalism, particularly among front desk agents, concierges and restaurant hostesses. Instances of staff having poor attitudes, being in bad moods and even showing disrespectful behavior were commonly noted. The lack of English proficiency among the staff also posed challenges for some guests. Additionally, several guests mentioned slow service and instances where staff members seemed unhelpful or disinterested.
Despite the positive comments about the facilities, the overall experience for many was marred by inconsistent service quality. Instances of theft by cleaning staff and unfulfilled responsibilities, such as luggage handling and room cleanliness, were reported. The slow check-in and check-out processes, combined with unenthusiastic and unorganized staff, further added to the dissatisfaction.
In summary, while the Grand Oasis Cancun offers attentive service from select staff members and boasts commendable housekeeping, the general consensus points to a need for significant improvements in staff professionalism and customer service quality.
Wi-Fi
However, there were several complaints about the internet services as well. Many guests pointed out that the WiFi is not free and is limited to one or two devices per room unless you pay extra. The necessity to pay for WiFi was seen as inconvenient and the charges were not appreciated, especially for a luxury facility. Additionally, the connection quality was frequently criticized with reports of intermittent connectivity, limited access and sometimes the internet not working at all. Some guests also noted issues with the network being taken away and only receiving one WiFi password per room.
Overall, while the WiFi situation has its bright spots, potential visitors should be prepared for extra charges and potential connectivity issues.
Pool
Many guests appreciate the fun and vibrant atmosphere around the pools with additional features like a couple of bars inside the pool and activities such as yoga. Despite some mentions of slow service and limited availability of lounge chairs, the poolside vibe remains appealing, contributing to a lively vacation environment.
However, the pool areas close at 8 PM, which some guests find inconvenient. There are also a few instances of stagnant water and unpleasant odors, although these seem to be isolated incidents. The poolside service can be hit-or-miss with some reviews highlighting a lack of attentive staff.
Overall, the pool facilities at Grand Oasis Cancun are generally well-received, providing a significant plus for those looking to enjoy a mix of relaxation and entertainment during their stay.
Beach
Visitors find the beach comfortable and a great place to relax with some enjoying the various activities and the party atmosphere in certain areas. However, a few reviews mention issues such as a limited number of beach chairs and occasional seaweed and cleanliness concerns, which seem to be less frequent.
Despite these minor drawbacks, the beach remains a highlight for many guests, providing a beautiful backdrop for their vacation with plenty of space to enjoy both peaceful moments and lively events. The consistently positive comments underscore the beach's appeal as a key feature of the Grand Oasis Cancun experience.
Tennis
Parking
Family
However, several reviews pointed out significant drawbacks. Although the hotel promises entertainment for all ages, there is a noted lack of daytime activities by the pool to keep families engaged and limited entertainment options for young children. Some areas, like the Kiddo Zone, were described as lackluster and child care facilities and child entertainment areas seemed insufficient. Additionally, there were concerns about children being left alone and a lack of accessibility for strollers.
While some found the atmosphere enjoyable and the location convenient, others faced challenges such as long waits at restaurants and the perceived inadequacy of the all-inclusive offerings. The hotel's lack of proper medical response when children fell ill also raised concerns. While it might be a great spot for couples and certain families, it appears that the hotel does not fully meet the expectations of a dedicated family hotel.
Nightlife
The nightlife at Grand Oasis isn't limited to the clubs; the property frequently hosts live shows in various venues, including drag queen performances and adult entertainment. Evening parties are a regular occurrence, ensuring there's consistently something fun for guests to engage in.
However, the experience isn't without its downsides. Nightclubs close early, often by 12:30 AM, leaving little to do at the hotel after midnight. The noise, particularly from intoxicated individuals, can be disturbing at all hours and the abundance of drunk people can affect the overall enjoyment of the facilities. While the entertainment is abundant, more nighttime attractions and later opening hours for venues could enhance the experience.
In summary, Grand Oasis Cancun - All Inclusive is ideal for those looking for an active, party-filled stay with continuous entertainment, but it might not be the best fit for guests seeking a quieter, more serene vacation.
5 Star
However, several guests expressed that the hotel fails to live up to true five-star standards. Issues were raised about delayed check-ins with some guests waiting until nearly 4 pm to access their rooms. The quality of the rooms and pools was often criticized, as some found them poorly maintained and outdated. Dining options were seen as limited and there were complaints about the poor quality of drinks and food.
Front desk service appeared to be a significant pain point, along with specific issues like the handling of five-star restaurant access. Guests compared it unfavorably with other inclusive hotels like Hilton and Hardrock, which they felt offered superior quality and service. Some reviews even warned of recurring pest problems and a general sense that the resort did not meet five-star expectations.
While the resort's location and infrastructure are commendably praised, there are notable detractors who believe that it does not provide the consistent high-standard experience typically demanded of a five-star establishment.
All-Inclusive Packages
Despite these drawbacks, the hotel is praised for its lively atmosphere, particularly for those looking to party. Some guests found particular staff members to be very friendly, enhancing their overall experience. Cleanliness, however, remains inconsistent with room cleaning happening only every other day. The complexity of the all-inclusive offer with multiple wristband levels affecting access to restaurants and services, has led to confusion and disappointment among guests. While the hotel offers the convenience of not needing to go out for basic amenities, the extra costs and service limitations make the all-inclusive claim somewhat misleading. The Grand Oasis Cancun appears to be best suited for visitors prioritizing social activities over a comprehensive all-inclusive experience.
Business
However, certain areas require attention. Reviews mention long wait times for the check-in and check-out processes, which can be inconvenient for business travelers on tight schedules. Some reviews bring up the limited mobility solutions for elderly guests with physical limitations. Additionally, there are critiques about the overall quality of the rooms and dissatisfaction among business clients regarding the range of corporate services offered. The mixed reviews indicate that while the property has some strong points in terms of facilities, improvements in service efficiency and room standards could enhance the experience for business travelers.
Outdoor Pool
The bars around the pools are also well-received, contributing to a vibrant poolside environment. Visitors commend the excellent installation and good condition of the facilities, though a few mentioned the lack of umbrellas as a minor downside. Despite this, the massive pool area coupled with the beach proximity makes it an attractive spot for relaxation and entertainment.
The variety of pools available caters to different preferences, adding to the overall positive sentiment. Although some guests felt certain aspects like pool parties could be improved, the general consensus highlights the outdoor pool area as a standout feature of the resort, perfect for a memorable stay.
Yoga
Luxury
The atmosphere is praised for its elegant ambiance and the staff are recognized for their friendliness. Luxury aspects and the pyramid structure add to the grandeur of the experience. However, some guests found discrepancies in the promised luxury, particularly noting that the hotel does not quite meet the standard of a five-star establishment. Issues were reported regarding some services being overpriced, as well as the overall quality of food and drink failing to match the luxury décor.
Additionally, there are logistical concerns such as long check-in times and occasional service inconsistencies, notably with towel and water provisions. While the establishment is close to town and offers a variety of restaurants, most dining options cater to adults, which may affect family experiences.
Overall, while Grand Oasis Cancun offers a largely luxurious experience with commendable aspects, it also has areas requiring significant improvement to meet all guests' expectations of a five-star hotel.
Romantic
Beachfront
Guests appreciate the seamless access to the beach with some mentioning private cabins and beds positioned right in front of the sea. The beach itself, while described by some as small, is noted to be lovely and perfect for relaxation. The beachfront area is praised for being excellent and very good overall, ensuring a pleasant experience by the ocean.
Although some reviews mention seaweed and early pool closing times, the overwhelming positive feedback focuses on the amazing sea views, the beautiful beach area and the fantastic location. The lifeguard presence adds a sense of safety for families. Overall, the beachfront location of Grand Oasis Cancun is highly regarded and contributes significantly to a memorable stay.
Yes, Grand Oasis Cancun - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Grand Oasis Cancun - All Inclusive.
No, Grand Oasis Cancun - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Grand Oasis Cancun - All Inclusive.
No, Grand Oasis Cancun - All Inclusive doesn't have a gym.
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