Cancun21.05004000,
-86.85040500,
Blvd Luis Donaldo Colosio Km 12.5(Show on Map)
7.9
Good
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Summary of reviewsThe Courtyard by Marriott Cancun Airport receives numerous positive reviews, particularly for its prime location, cleanliness and service. Strategically situated near Cancun International Airport, the hotel offers exceptional convenience, especially for travelers with early flights or brief stopovers. The free shuttle service is frequently praised for its efficiency, facilitating easy and quick airport transfers. Moreover, the hotel provides straightforward access to car rental services and major highways, making onward travel hassle-free.
Guests regularly commend the spacious, clean and comfortable rooms that feature modern décor, effective air conditioning and well-maintained facilities. The beds stand out for their comfort, contributing significantly to restful stays with ample soundproofing ensuring a quiet environment. The bathrooms, updated and clean, add to the overall positive experience.
The breakfast buffet at the hotel garners acclaim for its extensive and varied offerings, including hot dishes, fresh fruits and custom omelettes, providing excellent value and quality. Likewise, the dinner experience, despite some criticisms regarding high prices and inconsistent food quality, receives appreciation for its varied menu and friendly service.
Common facilities such as the pool and gym contribute to the hotel's appeal. The pool area, noted for its beauty and cleanliness, offers a relaxing atmosphere, enhanced by surrounding gardens and jacuzzis. Meanwhile, the gym, despite being small, is well-equipped and appreciated for its 24-hour availability.
Cleanliness is a hallmark of the hotel with guests frequently describing the rooms and public spaces as immaculate and well-kept. The friendly, attentive staff significantly enhance the guest experience, providing excellent service and creating a welcoming atmosphere.
The availability of free and secure parking adds convenience for guests traveling by car. The hotel's family-friendly environment is also highlighted with spacious rooms and a quiet atmosphere suitable for families.
Although the free Wi-Fi receives mixed reviews with some guests experiencing poor and unreliable connections, the overall sentiment is that improvements in this area could enhance the guest experience.
In summary, the Courtyard by Marriott Cancun Airport is highly recommended for its strategic location, clean and comfortable accommodations and superb service, making it an ideal choice for travelers seeking convenience and comfort near Cancun's airport. Show more
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Categories
Business Hotel
Courtyard by Marriott Cancun Airport offers convenience for travelers with its proximity to the airport and provides standard business amenities. It is suitable for short stays and quick meetings.
Hotel with Parking
This hotel provides on-site parking, adding to the convenience for guests. The airport location and reliable service make it a solid choice.
4-Star Hotel
This hotel offers comfortable accommodations and reliable service. Its proximity to the Cancun International Airport makes it a convenient choice for travelers. The hotel includes amenities like a pool, fitness center, and on-site dining.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King Room with Airport TransferThis air-conditioned room has free Wi-Fi, a seating area, a flat-screen TV and tea/coffee maker. It also has an iron and ironing board, private bathroom and a safe.
Free airport shuttle round-trip is included.
Standard Room with Two Double Beds and Airport TransferThis air-conditioned room has free Wi-Fi, a flat-screen TV and coffee maker. It also has an iron and ironing board, private bathroom and a safe.
Free airport shuttle round trip is included.
Junior Suite with Airport TransferThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Located near Cancun International Airport, the Courtyard by Marriott Cancun Airport is described by guests as offering exceptional convenience thanks to its prime location. Many highlight its free and efficient shuttle service, making airport transfers quick and hassle-free. Guests frequently praise the hotel's proximity to the airport, noting it's perfect for those with early flights or brief stopovers.
The hotel is often mentioned as a clean and comfortable place to rest, especially appreciated by travelers arriving late at night or departing early in the morning. It is also noted for its excellent on-site facilities, including a pleasant restaurant and relaxing amenities, like a pool. The comfortable beds and spacious rooms often make for a restful stay.
While the Courtyard by Marriott Cancun Airport is ideal for short stays focused on airport access, its location also offers easy reach to car rental services and quick access from major highways, making onward travel straightforward. In summary, its strategic location, cleanliness and shuttle service make it a highly recommended option for those needing convenient access to Cancun's airport.
Breakfast
The breakfast at Courtyard by Marriott Cancun Airport receives high praise for its extensive and varied offerings. Many guests highlight the buffet breakfast as a standout, noting its rich, delicious options that include various hot dishes, fruits, pancakes, French toast and a chef on hand to make omelettes and tacos to order. The classic Mexican-Yucatecan-international menu is mentioned as particularly enjoyable, both for breakfast and other meals. While some guests have mentioned that breakfast can be expensive and occasionally not included in the booking, the overall consensus is that it offers excellent value and quality. The breakfast is often described as abundant with plenty of choice and some even recommend paying extra for the full experience due to its variety and taste. Many guests appreciate the early start time and the pleasant dining room setting, sometimes even noting the lovely garden area. While there are a few negative comments about the breakfast being basic or not to everyone's taste, these are outweighed by a substantial number of positive reviews that commend the food's quality, variety and the overall breakfast experience.
Dinner
Courtyard by Marriott Cancun Airport offers a dining experience that showcases both hits and misses based on guest reviews. The restaurant stands out for its large, varied menu and overall, guests often highlight the delicious and smooth quality of the food. Dishes such as the Hawaiian pizza and certain meals received praise for being tasty and cooked very well. The service at the restaurant has also been commended with some guests noting the friendliness of the staff.
However, the restaurant is frequently criticized for high prices that many feel do not match the quality of the food. Some reviews indicate that the food could be improved, describing it as basic or average with specific mentions of items like carbonara being dry and ceviche not meeting expectations. There are also reports of the food being inconsistent, ranging from amazing to inedible with descriptions that include tasteless, not up to standard or disappointing.
Room service received mixed feedback; while it is noted for being fast and generally good, some guests found the food choices limited and quality varied. Furthermore, the restaurant’s operating hours and early bar closing times were points of inconvenience for some.
In summary, while the dining experience at Courtyard by Marriott Cancun Airport has its strengths, particularly with some delicious dishes and friendly service, the high cost and inconsistency in food quality are significant drawbacks.
Rooms
Courtyard by Marriott Cancun Airport receives a wealth of praise for its rooms, particularly for their size, cleanliness and comfort. Guests frequently note that the rooms are spacious, clean and well-decorated, matching the photos presented online. The beds, often described as big and very comfortable, contribute significantly to a restful stay. The bathrooms are kept in good condition with updated amenities and sound maintenance.
In terms of features, rooms are equipped with necessary facilities such as refrigerators and safes and the décor is modern and pleasing. Many rooms offer good sound isolation and views, enhancing the overall stay experience. The air conditioning is generally noted as effective, maintaining a comfortable room temperature.
The staff's dedication to cleanliness and service is highlighted with rooms being described as immaculate and well-maintained. Comfortable bedding and sufficient soundproofing add to the enjoyment of the rooms. However, there are occasional mentions of minor issues like musty smells, inadequate air conditioning and minor maintenance needs in some areas.
Overall, the rooms at Courtyard by Marriott Cancun Airport are well-regarded for their spaciousness, cleanliness and comfort, creating a positive experience for guests looking for a convenient stay near the airport.
Beds
At the Courtyard by Marriott Cancun Airport, guests consistently praise the comfort of the beds. Many reviews highlight how the beds are extremely comfortable, clean and often fitted with amazing bedding and pillows. The terms comfortable, comfy and very comfortable appear frequently, indicating a general satisfaction with the quality of sleep.
Several guests particularly appreciate the large, spacious beds with mentions of giant and king-size beds adding to the overall positive experience. The clean and comfortable bed linens further enhance comfort. However, some guests noted that the beds can be extremely soft, which might not be ideal for everyone. There were also a few comments about the queen-size beds being too small for two adults and a couple of mentions of sagging beds.
Despite these minor downsides, the consensus is clear: the Courtyard by Marriott Cancun Airport provides beds that offer a restful and pleasant sleeping experience, contributing significantly to a satisfactory stay.
Cleanliness
Guest reviews for the 'Courtyard by Marriott Cancun Airport' frequently praise the hotel's cleanliness and comfort. The rooms are consistently described as clean, comfortable and spacious, often highlighted as super clean and very well kept. The facilities throughout the hotel, including the pool and garden areas, are noted for being meticulously maintained and beautiful. Guests appreciate the modern and updated interiors, as well as the overall cleanliness of public spaces, including the hallways and elevators. However, there are occasional mentions of cleanliness issues, such as dirty corners and unclean areas under the bed. Despite these minor drawbacks, the hotel generally maintains a strong reputation for cleanliness with spotless rooms and well-maintained facilities contributing to a positive guest experience.
Staff
The staff at Courtyard by Marriott Cancun Airport frequently receive positive feedback for their friendliness and attentiveness. Guests commend the super friendly, helpful and accommodating nature of the hotel team, noting that they are always ready to solve any inconvenience and provide excellent service. The reception team is particularly praised for their efficiency and professionalism with numerous reviews highlighting their welcoming and polite demeanor.
Visitors also appreciate the knowledgeable staff, especially those who can assist with various queries and offer insights about the area. The restaurant team, including some named individuals like Sergio, receives accolades for their polite and attentive service. Despite some isolated instances of negative experiences, most reviews point to a consistently pleasant and courteous atmosphere created by the staff.
Overall, the staff's warm and welcoming attitude significantly enhances the guest experience at this hotel, making it a standout feature for travelers who value attentive and friendly service.
Wi-Fi
Guests at the Courtyard by Marriott Cancun Airport have shared varied experiences regarding the Wi-Fi services at the hotel. On the positive side, many found the Wi-Fi to be good, particularly by the pool area and others highlighted the availability of fast and free Wi-Fi. Some guests also appreciated the provision of internet points equipped with printers for ticket printing and free printers specifically for boarding passes.
However, several guests encountered issues with the internet. Numerous reviews mentioned poor, unreliable and slow Wi-Fi connections with some experiencing complete outages and no internet signal in the lobby. Wi-Fi access was also reported as problematic in certain rooms with spotty or weak signals. A few guests were inconvenienced by the overall lack of information in the rooms regarding internet usage and shuttle bus schedules.
Although there were some commendations for excellent Wi-Fi, it's clear that the hotel might benefit from improvements in providing a more consistent and reliable internet connection for all its guests.
Gym
The Courtyard by Marriott Cancun Airport offers a gym that generally receives positive feedback from guests. Many have described the fitness center as well equipped and adequately provisioned for a workout, making it a good addition to the hotel's amenities. Guests appreciate the gym's 24-hour availability, which adds a layer of convenience for those with varying schedules. While some mentioned that the gym is on the smaller side and lacks floor space for certain exercises, others noted that it remains functional and clean. The fitness center's location is also seen as convenient, adding to the overall positive impression. Despite differing opinions on its size and minimalistic setup, the gym is often noted as a good, clean and useful facility, complementing the pool and other hotel amenities.
Pool
The pool at the Courtyard by Marriott Cancun Airport receives consistent praise from guests for its beauty and maintenance. Described as lovely and very well-maintained, the pool area is a highlight for many visitors. The cleanliness of the pool is frequently noted with several reviews emphasizing its sparkling condition. Guests appreciate the relaxing atmosphere with the surrounding garden and a small park adding to the overall enjoyment of the space.
The pool is large and spacious, offering ample room for swimming or lounging by the water with a drink in hand. The addition of jacuzzis enhances the experience, making it an ideal spot for unwinding before catching a flight. The outdoor pool setting, accompanied by a well-equipped patio and a nearby restaurant, adds convenience and charm to the stay.
The pool area is described as stunning and delightful, seamlessly blending with the beautiful, well-kept garden that surrounds it. Although the occasional repair work is mentioned, the overall consensus is that the pool greatly contributes to the property’s appeal. Whether for a quick dip or a full day of relaxation, the pool at this hotel stands out as a well-loved feature by its guests.
Parking
The Courtyard by Marriott Cancun Airport offers convenient and ample parking options for guests with many highlighting that parking is spacious, secure and well-organized. The majority of reviews appreciate the provision of free parking, making it a cost-effective choice for those traveling by car. The hotel is noted for having a large, clean and secure parking area, which ensures peace of mind for guests leaving their vehicles. Additionally, the availability of a free and efficient airport shuttle service enhances the overall convenience for travelers. Despite the occasional need to pay for parking or minor complaints, the general consensus is that the parking facilities at the hotel are excellent and meet the needs of guests without major issues.
Family
The Courtyard by Marriott Cancun Airport is a notably family-friendly hotel, attracting positive reviews for its suitability for families. The hotel's spacious, clean family rooms are often highlighted as being comfortable and perfect for family rest. Guests appreciate the family-friendly atmosphere with the hotel being described as quiet and accommodating for both kids and adults alike.
The hotel's proximity to the international airport makes it a convenient choice for families with layovers or early flights. An additional perk is the ability to leave your car at the hotel for a fee while traveling from Cancun.
While the hotel excels in many areas, some guests have noted minor inconveniences such as the availability of fresh baby cots and connecting rooms. Despite these small drawbacks, the overall sentiment remains positive with many acknowledging the hotel's great location, dining options and nice pool as added benefits. The restaurant service could use improvement, especially in attending to families' needs, but these issues did not overshadow the general appreciation for the family-friendly environment.
4 Star
Courtyard by Marriott Cancun Airport delivers a reliable four-star experience, offering good value for money. Guests appreciate the clean and functional environment, noting the very spacious, spotless bedrooms and comfortable, stylish rooms equipped with excellent amenities. The hotel is praised for its modern facilities, professional and courteous staff and overall high level of service. Proximity to the airport, an Oxxo store and car rental services adds to its convenience, especially with the included airport transportation.
While the hotel's overall atmosphere exudes luxury and elegance, a few areas for improvement were highlighted. The restaurant's food, although acceptable, lacks flavor and comes with relatively high prices. Additionally, some guests noted the need for more staff in the restaurant and mentioned minor issues like an outdated elevator and occasional lapses in service quality, such as a lack of apologies for wait times or shuttle service issues.
Despite these minor shortcomings, the Courtyard by Marriott Cancun Airport is often described as an excellent choice, offering superb quality and excellent value for money. It's an elegant, solid hotel that lives up to the expected standards of an international chain and provides a great stay close to the airport.
Business
When it comes to accommodating business travelers, 'Courtyard by Marriott Cancun Airport' appears to deliver on multiple fronts. The hotel offers facilities such as a business center, meeting rooms and business-class services that are specifically tailored for those on work trips. The accessibility of essential business services makes it a business travel-friendly option, complemented by accommodating and professional staff who cater to business needs efficiently.
The functional and practical nature of the hotel's amenities is beneficial for those who require a seamless work environment, from great desk spaces to useful business facilities. The hotel’s overall clean and quiet atmosphere is conducive for focused work and relaxation. Also noteworthy is the availability of free printers for boarding passes, which adds to the convenience for busy travelers.
While there are comments suggesting some room for improvement, such as issues with the shuttle service and communication, these minor drawbacks do not overshadow the positive experiences of business travelers. The convenience of being an airport hotel is highlighted for those looking for a quick and restful stay before or after long flights.
In summary, 'Courtyard by Marriott Cancun Airport' stands out as an ideal choice for business travelers, offering functional amenities, a supportive environment and overall comfort for a productive stay.
Accessible
The Courtyard by Marriott Cancun Airport stands out for its numerous accessibility features, making it a reliable choice for guests with disabilities. Reviews consistently highlight the hotel as handicap accessible with specific mentions of wheelchair accessibility in rooms and common areas. Guests noted that the entire hotel is designed with accessibility in mind, including the pool area.
However, there are a few minor setbacks, such as an elevator occasionally being out of service and difficulties in accessing the airport. Some guests also mentioned a lack of assistance with luggage and communication issues with staff. Despite these concerns, the hotel's overall accessibility and proximity to transportation services make it a convenient option for travelers with disabilities.
Outdoor Pool
The outdoor pool at Courtyard by Marriott Cancun Airport receives consistent praise for its welcoming and tranquil environment. Guests appreciate the spacious and clean facilities, including both a large heated pool and a jacuzzi. Many reviews highlight the pleasant ambiance created by the surrounding tropical garden, adding to the overall relaxing atmosphere of the pool area. The outdoor lounge areas and courtyard settings are noted for providing a pleasant space to unwind. Despite occasional nightly activity, the pool area remains generally serene with many visitors enjoying the space without it becoming crowded. Additionally, the cleanliness and maintenance of the pool area are frequently commended, contributing to a pleasant and inviting experience for guests.
Honeymoon
Courtyard by Marriott Cancun Airport emerges as a honeymoon-friendly destination, frequently highlighted by guests as the perfect setting for newlyweds. The hotel creates a romantic and cozy atmosphere that makes it an ideal honeymoon location. Many visitors have had a memorable stay, describing their time at the hotel as just what they needed for a special honeymoon experience. Despite the lack of specific comments regarding honeymoon packages or atmosphere, the consistent feedback underscores it as an excellent choice for honeymooners seeking a comfortable and enchanting stay.
Romantic
The Courtyard by Marriott Cancun Airport is a perfect destination for romantic getaways. Nestled in a beautiful setting, the hotel exudes a completely romantic atmosphere that is ideal for couples seeking a peaceful and intimate retreat. The hotel features a lovely garden and pool area, offering a serene backdrop for a relaxing stay. Its comfort and convenience make it an excellent choice for both a short and ideal couple of weeks stay. Many guests praise the romantic ambiance, highlighting it as a top choice for a romantic area and setting. Whether for a quick stopover before a flight or an extended romantic escape, this hotel provides a romantic trip highlighted by tranquility and charm.
Yes, Courtyard by Marriott Cancun Airport has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Courtyard by Marriott Cancun Airport.
No, Courtyard by Marriott Cancun Airport doesn't allow dogs.
Yes, parking facilities are available at Courtyard by Marriott Cancun Airport.
Yes, Courtyard by Marriott Cancun Airport has a gym.