Ely Hotel by Chef & Brewer Collection
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Summary of reviewsThe Ely Hotel by Chef & Brewer Collection showcases numerous positive attributes, making it a preferred choice for various travelers. Its location in a serene wooded park near the M3 is praised for providing peaceful surroundings while maintaining convenient access to key landmarks such as Sandhurst Military Academy, Blackbushe Airport and Camberley. This makes it a strategic stopover for both business and leisure travelers.
The breakfast offerings are a standout feature, lauded for their quality, variety and prompt service. Guests particularly enjoy the full English breakfast and Eggs Benedict, appreciating the fresh and well-cooked selection available. The breakfast service is efficient and caters well to children and vegans. While the continental options could see improvement, the overall breakfast experience remains highly positive.
Dinner at the hotel also garners favorable reviews with guests enjoying a wide range of tasty and well-presented dishes. The pub adjacent to the hotel is noted for its excellent and reasonably priced food. Despite some occasional inconsistencies in meal preparation and service times, the dining experience is generally well-received with many guests highlighting the superb ambiance and courteous service.
Cleanliness is another area where the Ely Hotel excels with guests frequently commenting on the spotless, well-maintained rooms and bathrooms. The recently refurbished and tastefully decorated accommodations are spacious and comfortable, contributing to a restful stay. The staff's attention to cleanliness and friendly demeanor enhances the overall guest experience.
The staff at Ely Hotel receive exceptional praise for their hospitality and dedication. Guests frequently commend the reception and dining staff for their friendliness, attentiveness and willingness to assist. This contributes significantly to the welcoming and pleasant atmosphere of the hotel.
However, the hotel’s WiFi service needs improvement, as numerous guests report issues with connectivity and speed. Addressing these concerns could enhance the overall guest experience further.
Families find the hotel particularly accommodating, thanks to spacious family rooms and proximity to attractions like Legoland. The staff’s courteous nature and the ample food options contribute to the family-friendly environment, making it a suitable choice for family events and gatherings.
The hotel also makes efforts to accommodate guests with disabilities, offering spacious parking and accessible rooms with necessary amenities. While there are minor suggestions for improvements, such as better WiFi and clearer markings in the car park, the hotel largely succeeds in providing a comfortable and accessible stay for all guests.
Lastly, the beds at the Ely Hotel receive numerous positive remarks for their comfort, contributing to a restful experience. Although there are occasional mismatches in firmness preferences for mattresses and pillows, the overall consensus is that the beds are very comfy and conducive to a good night's sleep.
In summary, the Ely Hotel by Chef & Brewer Collection is celebrated for its excellent location, high-quality breakfast and dinner options, exceptional cleanliness and comfort, welcoming staff and family-friendly amenities. While there are areas for improvement, particularly in WiFi connectivity, the hotel's positive aspects significantly enhance the overall guest experience.
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The breakfast offerings are a standout feature, lauded for their quality, variety and prompt service. Guests particularly enjoy the full English breakfast and Eggs Benedict, appreciating the fresh and well-cooked selection available. The breakfast service is efficient and caters well to children and vegans. While the continental options could see improvement, the overall breakfast experience remains highly positive.
Dinner at the hotel also garners favorable reviews with guests enjoying a wide range of tasty and well-presented dishes. The pub adjacent to the hotel is noted for its excellent and reasonably priced food. Despite some occasional inconsistencies in meal preparation and service times, the dining experience is generally well-received with many guests highlighting the superb ambiance and courteous service.
Cleanliness is another area where the Ely Hotel excels with guests frequently commenting on the spotless, well-maintained rooms and bathrooms. The recently refurbished and tastefully decorated accommodations are spacious and comfortable, contributing to a restful stay. The staff's attention to cleanliness and friendly demeanor enhances the overall guest experience.
The staff at Ely Hotel receive exceptional praise for their hospitality and dedication. Guests frequently commend the reception and dining staff for their friendliness, attentiveness and willingness to assist. This contributes significantly to the welcoming and pleasant atmosphere of the hotel.
However, the hotel’s WiFi service needs improvement, as numerous guests report issues with connectivity and speed. Addressing these concerns could enhance the overall guest experience further.
Families find the hotel particularly accommodating, thanks to spacious family rooms and proximity to attractions like Legoland. The staff’s courteous nature and the ample food options contribute to the family-friendly environment, making it a suitable choice for family events and gatherings.
The hotel also makes efforts to accommodate guests with disabilities, offering spacious parking and accessible rooms with necessary amenities. While there are minor suggestions for improvements, such as better WiFi and clearer markings in the car park, the hotel largely succeeds in providing a comfortable and accessible stay for all guests.
Lastly, the beds at the Ely Hotel receive numerous positive remarks for their comfort, contributing to a restful experience. Although there are occasional mismatches in firmness preferences for mattresses and pillows, the overall consensus is that the beds are very comfy and conducive to a good night's sleep.
In summary, the Ely Hotel by Chef & Brewer Collection is celebrated for its excellent location, high-quality breakfast and dinner options, exceptional cleanliness and comfort, welcoming staff and family-friendly amenities. While there are areas for improvement, particularly in WiFi connectivity, the hotel's positive aspects significantly enhance the overall guest experience.
Family Friendly Hotel
Cheap Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Situated in a quiet and picturesque wooded park, the Ely Hotel by Chef & Brewer Collection boasts an excellent and convenient location. Its proximity to key landmarks and destinations, such as the Sandhurst Military Academy, Blackbushe Airport and Camberley, meets a variety of needs seamlessly. Ideal for those traveling between Norfolk and Devon or heading to Basingstoke, Windsor and Legoland, the hotel's accessibility to the M3 makes it a perfect stopover. Guests appreciate the serene environment away from traffic, yet it's close enough to local pubs, restaurants and amenities for convenience. Its location also serves well for attending nearby events or family gatherings, offering good value for money and ample parking. Ideal for both leisure and business travelers, the hotel ensures easy access to key roads while providing a peaceful setting for relaxation.
The breakfast experience at Ely Hotel by Chef & Brewer Collection has received widespread praise from guests, highlighting both its quality and variety. Many guests found the breakfast to be excellent with several noting it as perfect and delicious. There was a good range of freshly cooked options with the full English breakfast and Eggs Benedict being particular favorites. The breakfast was often described as tasty, fast, fresh and cooked to perfection.
Guests appreciated the ample choices available, including a rich selection that catered to children and vegans. The hot breakfast items were frequently well-cooked and the overall service at breakfast was noted to be friendly and efficient. The continental offerings, however, were seen as less impressive compared to the cooked options with some guests mentioning basic choices and inconsistent quality.
Despite the overwhelmingly positive feedback, there were occasional criticisms regarding dry bacon, overcooked items and sometimes lukewarm food. A few guests experienced issues with specific items or found the coffee disappointing. Additionally, the breakfast area could be very busy, especially on Sundays, which affected the dining experience for some.
Overall, Ely Hotel's breakfast is highly regarded for its quality, variety and the attentive service of the staff, making it a highlight for many guests during their stay.
The Ely Hotel by Chef & Brewer Collection has received a mix of feedback regarding its dinner offerings with a predominant number of positive remarks emphasizing the quality and variety of the food served. Many guests enjoyed a selection of delicious and well-presented meals, noting the food was consistently good across breakfast, lunch and dinner. Highlights include the tasty roast dinners, excellent Steak & Ale pie and standout dishes like fish and chips, burgers and breakfasts cooked to order. The pub adjacent to the hotel also garnered praise for its exceptional and reasonably priced meals.
While most reviews commended the wide array of food choices and high-quality meals, some noted inconsistencies. A few guests reported dry chicken breast, overcooked lasagna and other dishes falling short of expectations. Waiting times for meals and subpar dining experiences were mentioned occasionally, although these seemed to be exceptions rather than the rule.
Overall, the Ely Hotel’s restaurant is described as fabulous with a rich and varied menu that caters to different tastes. The ambiance and service were also praised, contributing to a generally positive dining experience for most visitors.
Ely Hotel by Chef & Brewer Collection boasts a reputation for comfortable and spacious accommodations, making it an ideal choice for travelers seeking a quiet and friendly stay. The rooms are praised for being spotless and well-maintained with many guests highlighting their large size and tasteful, newly refurbished decor. The beds, while generally comfortable, were noted to be a bit hard by some visitors. Despite the lack of air conditioning, most guests found the rooms cozy and well-heated with good shower facilities and all necessary amenities, including tea and coffee-making facilities.
The hotel shines in cleanliness with many guests describing their rooms as immaculate, beautifully decorated and equipped with thoughtful touches. The separate location of the rooms away from the restaurant ensures a peaceful environment, although a few visitors mentioned issues with noise from other rooms due to thin walls. The staff at both the reception and throughout the hotel receive commendations for their friendliness and helpfulness, contributing to the overall pleasant atmosphere.
In terms of convenience, the hotel's location is praised for being ideal for various needs. Guests appreciate the spacious family rooms and dog-friendly policies, although the lack of standard toiletries and issues like dusty or cobwebby corners were noted by a few. Overall, Ely Hotel delivers great value for money with its well-appointed, clean and comfortable rooms, making it a reliable choice for a restful retreat.
When it comes to the comfort and quality of the beds, 'Ely Hotel by Chef & Brewer Collection' consistently earns high marks from its guests. The reviews frequently praise the beds for being super comfy and exceptionally comfortable. Multiple guests report having enjoyed a very comfy king-size bed and a good night's sleep on beds described as comfortable. Words like cosy, soft fluffy towels and well-equipped rooms further suggest a warm and inviting atmosphere.
A few guests found the pillows to be a bit firm and occasionally mentioned that the mattress was slightly too soft or firm. Despite these minor critiques, the general consensus highlights that the beds are largely very comfy, clean and conducive to a restful stay.
The size of the beds is also a notable highlight with mentions of big size beds and huge beds that add to the overall comfort. One guest even claimed that the bed was the most comfortable they had ever slept in, suggesting a standout experience. Cleanliness is another strong point with numerous references to clean beds and rooms, enhancing the overall appeal of the hotel.
In summary, the beds at the Ely Hotel generally offer a high level of comfort with most guests finding them to be super comfy and very pleasant to sleep in, even if there are occasional mismatches in personal pillow and mattress firmness preferences. The hotel's commitment to maintaining a clean and cosy environment further amplifies the positive guest experience.
The Ely Hotel by Chef & Brewer Collection consistently impresses with its exceptional cleanliness. Guests frequently highlight that the hotel is spotlessly clean, from the well-maintained rooms to the immaculate bathrooms. Many reviewers detail how their rooms were not only clean but also tidy and well-presented with some rooms recently refurbished and beautifully decorated.
The ample, spacious rooms are consistently described as clean and comfortable, meeting and even exceeding guests' expectations. Housekeeping is often noted for maintaining a high standard, ensuring that rooms are kept pristine with fresh, clean sheets and spotless bathrooms.
Despite the overwhelmingly positive feedback, a few reviews mention some minor issues such as a musty smell in certain rooms and noise from adjacent rooms. However, these instances seem to be exceptions rather than the rule.
Overall, the emphasis on cleanliness at the Ely Hotel is apparent, providing guests with a pleasant and comfortable stay. The staff also receive praise for being friendly and maintaining the hotel to a high standard, making it a reliable choice for travelers prioritizing hygiene and comfort.
The Ely Hotel by Chef & Brewer Collection consistently receives high praise for its staff. Guests frequently describe the team as exceptionally friendly, welcoming and always willing to go the extra mile. Reception staff are often highlighted for their helpfulness and efficiency, particularly Glynn, who has been singled out multiple times for his assistance. Dining staff are also commended for their attentiveness and hospitality, ensuring a pleasant experience in the restaurant.
Many reviews emphasize the outstanding service provided by both the front office and housekeeping teams with words like fantastic, superb and brilliant commonly used to describe their efforts. The staff's professionalism and courteous nature are recurrent themes, creating a warm and inviting atmosphere throughout the hotel.
Overall, the hotel's personnel are noted not only for their friendliness but also for their ability to handle requests promptly and effectively, making guests' stays comfortable and enjoyable. The dedicated team at Ely Hotel evidently plays a significant role in enhancing the guest experience.
Despite the many appealing aspects of the Ely Hotel by Chef & Brewer Collection, the WiFi service appears to be a significant area of concern for guests. Many reviews highlight issues with intermittent connectivity, frequent signal drops and generally poor performance. The WiFi was described as unreliable with some guests unable to log in seamlessly or even connect at all. Moreover, there were mentions of weak signals and slow speeds, making it difficult for guests to use internet-dependent devices like iPads without 4G. This inconsistent WiFi service seems to fall short of guests' expectations, suggesting a need for the hotel to focus on improving its internet connectivity to enhance overall guest satisfaction.
Ely Hotel by Chef & Brewer Collection is an excellent choice for families seeking comfort and convenience near London. It offers great accommodation options, especially noteworthy is the spacious family room that can comfortably accommodate a family of five. The cleanliness of the rooms and the overall surroundings is impressive, making it an ideal spot for families.
The hotel staff is known for their courteous and helpful demeanor, which adds to the family-friendly atmosphere. Guests have highlighted the ample choice of food for children, alongside a well-prepared breakfast. However, it's worth noting that some guests felt the family-friendly food options could improve, particularly with a greater variety suited to children.
Ely Hotel also stands out due to its proximity to Legoland, making it a practical choice for families visiting the theme park. Additionally, London is easily accessible by train for those interested in a city visit. Whether for a family event, a birthday celebration or a reunion, the facilities cater well to family needs. The hotel also proves to be a good option for one-night stays related to nearby weddings or annual family gatherings, providing a nice, friendly environment for all.
In summary, Ely Hotel with its great selection of food and drinks, helpful staff and excellent family accommodations, presents an attractive option for families looking for a comfortable and accessible stay near London.
The Ely Hotel by Chef & Brewer Collection offers a generally accessible experience for guests with disabilities, supported by several positive highlights and a few areas for improvement. Guests appreciated the spacious parking and plenty of off-road parking spaces, which made arrival and departure convenient. The hotel's facilities were described as spacious and spotlessly clean, enhancing comfort for everyone.
The reception staff was noted for being friendly and helpful, ensuring a warm welcome. The hotel is newly renovated with beautiful rooms, some of which are specifically designed as handicap rooms. These accessible rooms include essential features such as a walk-in shower on the ground floor and a huge accessible bathroom, making them easily usable for those with disability needs.
The location was found to be ideal for family gatherings, including weekend weddings and birthdays and it's conveniently situated near Legoland. Despite the positive remarks on accessibility, guests did mention a few areas for improvement, such as the need for elevators, better WiFi and a bathmat in the slippery bathroom. Some also suggested yellow paint for the car park border to enhance visibility.
Overall, the Ely Hotel is commended for its efforts in making accommodations for disabled guests with accessible rooms meeting a variety of needs and the hotel entrance being easily navigable. However, there is room for some enhancements to further improve the experience for all guests.
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Location
Breakfast
Guests appreciated the ample choices available, including a rich selection that catered to children and vegans. The hot breakfast items were frequently well-cooked and the overall service at breakfast was noted to be friendly and efficient. The continental offerings, however, were seen as less impressive compared to the cooked options with some guests mentioning basic choices and inconsistent quality.
Despite the overwhelmingly positive feedback, there were occasional criticisms regarding dry bacon, overcooked items and sometimes lukewarm food. A few guests experienced issues with specific items or found the coffee disappointing. Additionally, the breakfast area could be very busy, especially on Sundays, which affected the dining experience for some.
Overall, Ely Hotel's breakfast is highly regarded for its quality, variety and the attentive service of the staff, making it a highlight for many guests during their stay.
Dinner
While most reviews commended the wide array of food choices and high-quality meals, some noted inconsistencies. A few guests reported dry chicken breast, overcooked lasagna and other dishes falling short of expectations. Waiting times for meals and subpar dining experiences were mentioned occasionally, although these seemed to be exceptions rather than the rule.
Overall, the Ely Hotel’s restaurant is described as fabulous with a rich and varied menu that caters to different tastes. The ambiance and service were also praised, contributing to a generally positive dining experience for most visitors.
Rooms
The hotel shines in cleanliness with many guests describing their rooms as immaculate, beautifully decorated and equipped with thoughtful touches. The separate location of the rooms away from the restaurant ensures a peaceful environment, although a few visitors mentioned issues with noise from other rooms due to thin walls. The staff at both the reception and throughout the hotel receive commendations for their friendliness and helpfulness, contributing to the overall pleasant atmosphere.
In terms of convenience, the hotel's location is praised for being ideal for various needs. Guests appreciate the spacious family rooms and dog-friendly policies, although the lack of standard toiletries and issues like dusty or cobwebby corners were noted by a few. Overall, Ely Hotel delivers great value for money with its well-appointed, clean and comfortable rooms, making it a reliable choice for a restful retreat.
Beds
A few guests found the pillows to be a bit firm and occasionally mentioned that the mattress was slightly too soft or firm. Despite these minor critiques, the general consensus highlights that the beds are largely very comfy, clean and conducive to a restful stay.
The size of the beds is also a notable highlight with mentions of big size beds and huge beds that add to the overall comfort. One guest even claimed that the bed was the most comfortable they had ever slept in, suggesting a standout experience. Cleanliness is another strong point with numerous references to clean beds and rooms, enhancing the overall appeal of the hotel.
In summary, the beds at the Ely Hotel generally offer a high level of comfort with most guests finding them to be super comfy and very pleasant to sleep in, even if there are occasional mismatches in personal pillow and mattress firmness preferences. The hotel's commitment to maintaining a clean and cosy environment further amplifies the positive guest experience.
Cleanliness
The ample, spacious rooms are consistently described as clean and comfortable, meeting and even exceeding guests' expectations. Housekeeping is often noted for maintaining a high standard, ensuring that rooms are kept pristine with fresh, clean sheets and spotless bathrooms.
Despite the overwhelmingly positive feedback, a few reviews mention some minor issues such as a musty smell in certain rooms and noise from adjacent rooms. However, these instances seem to be exceptions rather than the rule.
Overall, the emphasis on cleanliness at the Ely Hotel is apparent, providing guests with a pleasant and comfortable stay. The staff also receive praise for being friendly and maintaining the hotel to a high standard, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
Many reviews emphasize the outstanding service provided by both the front office and housekeeping teams with words like fantastic, superb and brilliant commonly used to describe their efforts. The staff's professionalism and courteous nature are recurrent themes, creating a warm and inviting atmosphere throughout the hotel.
Overall, the hotel's personnel are noted not only for their friendliness but also for their ability to handle requests promptly and effectively, making guests' stays comfortable and enjoyable. The dedicated team at Ely Hotel evidently plays a significant role in enhancing the guest experience.
Wi-Fi
Family
The hotel staff is known for their courteous and helpful demeanor, which adds to the family-friendly atmosphere. Guests have highlighted the ample choice of food for children, alongside a well-prepared breakfast. However, it's worth noting that some guests felt the family-friendly food options could improve, particularly with a greater variety suited to children.
Ely Hotel also stands out due to its proximity to Legoland, making it a practical choice for families visiting the theme park. Additionally, London is easily accessible by train for those interested in a city visit. Whether for a family event, a birthday celebration or a reunion, the facilities cater well to family needs. The hotel also proves to be a good option for one-night stays related to nearby weddings or annual family gatherings, providing a nice, friendly environment for all.
In summary, Ely Hotel with its great selection of food and drinks, helpful staff and excellent family accommodations, presents an attractive option for families looking for a comfortable and accessible stay near London.
Accessible
The reception staff was noted for being friendly and helpful, ensuring a warm welcome. The hotel is newly renovated with beautiful rooms, some of which are specifically designed as handicap rooms. These accessible rooms include essential features such as a walk-in shower on the ground floor and a huge accessible bathroom, making them easily usable for those with disability needs.
The location was found to be ideal for family gatherings, including weekend weddings and birthdays and it's conveniently situated near Legoland. Despite the positive remarks on accessibility, guests did mention a few areas for improvement, such as the need for elevators, better WiFi and a bathmat in the slippery bathroom. Some also suggested yellow paint for the car park border to enhance visibility.
Overall, the Ely Hotel is commended for its efforts in making accommodations for disabled guests with accessible rooms meeting a variety of needs and the hotel entrance being easily navigable. However, there is room for some enhancements to further improve the experience for all guests.
No, Ely Hotel by Chef & Brewer Collection doesn't have any pool.
No, a spa isn't available at Ely Hotel by Chef & Brewer Collection.
No, Ely Hotel by Chef & Brewer Collection doesn't allow dogs.
No, parking facilities aren't available at Ely Hotel by Chef & Brewer Collection.
No, Ely Hotel by Chef & Brewer Collection doesn't have a gym.
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