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Summary of reviewsHotel Santa Fe generally receives favorable reviews, particularly highlighting its room quality, cleanliness and staff service. The rooms are often described as spacious, comfortable and well-maintained with beautiful designs and lovely views of the gardens and pool. The overall cleanliness of the hotel, including both the rooms and common areas, is also highlighted with guests consistently noting a very clean and comfortable environment.
The staff at Hotel Santa Fe are frequently praised for their friendliness and attentiveness with many guests emphasizing the excellent service provided by the reception and cleaning staff. While there are occasional mentions of less favorable interactions, the majority of guest experiences are positive, reflecting a high level of professionalism and kindness from the hotel's employees.
Hotel Santa Fe's breakfast offerings receive mixed reviews. While many guests commend the quality, describing the buffet breakfast as delicious and excellent, there is some confusion and disappointment regarding its inclusion with the stay. Some guests also suggest that breakfast could be improved, reflecting potentially varying standards.
The pool area receives a mix of positive and negative feedback. Guests enjoy the convenience of nearby restaurant service and the availability of cold beer, but there are recurring complaints about the pool's cleanliness, maintenance issues and temperature. Some guests were dissatisfied with the pool being occasionally closed or not well maintained.
The beds at Hotel Santa Fe also garner mixed reviews. While some guests find the beds comfortable and conducive to a good night's sleep, others express concerns about the mattresses being too soft or uncomfortable, suggesting that improvements could be made in this area.
Overall, the majority of guests seem to have a positive experience at Hotel Santa Fe, particularly appreciating the clean and comfortable rooms, beautiful property and excellent staff service. Improvements in areas like breakfast clarity, pool maintenance and bed quality could enhance overall guest satisfaction.
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