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Summary of reviewsComplex Balnear Cozia - Corp Caciulata, set against the picturesque backdrop of the Olt River and surrounded by lush forests and mountains, provides an idyllic retreat for those seeking natural beauty and tranquility. The recently renovated hotel offers clean and spacious rooms with modern furnishings and stunning river or mountain views from the balconies. The thermal water pools, both indoor and outdoor, are a major highlight, providing a clean and relaxing environment that contributes significantly to guests' rejuvenation.
Guests often praise the hotel's prime location, which is centrally positioned within the resort, allowing easy access to amenities like the Aqua Park and nearby attractions such as Cozia Monastery. Evening walks and exploration of the local area are frequently mentioned as enjoyable aspects of the stay. The friendly and attentive staff, particularly at the reception and in the restaurants, further enhance the overall positive experience.
The breakfast at Complex Balnear Cozia - Corp Caciulata is largely seen as varied and of good quality, featuring natural products and a satisfying selection at a fair price. Despite this, some guests note that breakfast is not always included in the room price and the meal voucher system can sometimes fall short in covering the full cost of meals. Nonetheless, many guests find the breakfast offerings to be excellent and delicious overall.
The hotel's dining options receive mixed reviews. While the quality and affordability of food are praised with particular appreciation for Romanian delicacies like "papanasi," portion sizes and menu variety could be improved. Service in the restaurant is another area with room for enhancement, as some guests report slow service and occasional inaccuracies with orders.
While the rooms are generally praised for their cleanliness, modern amenities and comfortable bedding, some drawbacks include the lack of air conditioning and outdated bathroom facilities. Issues such as musty smells, mold and inadequate ventilation are noted, but the hotel seems to be in a period of transition, working to address these concerns.
Cleanliness throughout the hotel, including the pools and common areas, is frequently highlighted as a strong point. However, some reviews mention issues with the thoroughness of cleaning in specific areas, such as bathrooms and certain rooms.
Wi-Fi connectivity at the hotel is a common complaint with many guests experiencing weak or absent signals, particularly in their rooms and certain common areas. This issue detracts from an otherwise positive stay and indicates a need for improved infrastructure.
The complex offers ample and secure parking, though it is not free, which some guests find inconvenient. Clearer communication regarding parking fees and the option to reserve spaces during peak times could enhance guest satisfaction.
Family-friendly amenities, including clean and well-maintained rooms, child-friendly slides and a welcoming atmosphere, make Complex Balnear Cozia - Corp Caciulata an attractive destination for families. Despite the crowds and noise in the Aqua Park, the thermal water pools and beautiful location create a soothing and enjoyable retreat for all visitors.
In summary, Complex Balnear Cozia - Corp Caciulata stands out with its scenic location, friendly staff, clean facilities and relaxing thermal pools, making it a preferred destination for many travelers. By addressing some operational details like Wi-Fi connectivity, menu variety and minor cleanliness issues, the hotel could further elevate its guest experience. Show more
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Categories
Family Friendly Hotel
As a Balnear Complex, it can offer various health and wellness treatments suitable for families, promoting relaxation and health benefits for all age groups.
Hotel with Swimming Pool
This complex offers a swimming pool and access to thermal waters, promoting relaxation and wellness. It's a large complex with multiple pools.
Pool Water Slide Pool Lap Lanes
Hotel with Parking
This hotel is located in Calimanesti and is tagged in the database as having parking.
Hotel with Pool Lap Lanes
Located in Călimăneşti, this hotel offers access to thermal pools suitable for swimming and relaxation. The complex is known for its therapeutic waters and spa treatments.
Hotel with Gym
Hotel with Pool Water Slide
Room Types
Superior Double RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Superior ApartmentThe unit has 2 beds.
Superior Double RoomThe unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Nestled along the serene banks of the Olt River, 'Complex Balnear Cozia - Corp Caciulata' boasts an enviable location that many guests have found remarkable. Surrounded by lush forests and mountains, the hotel offers breathtaking landscapes, making it a picturesque retreat for visitors seeking natural beauty and fresh, clean air.
The area is centrally located within the resort, providing easy access to various amenities and tourist attractions, including the Aqua Park and Cozia Monastery. Many guests have appreciated the convenience of the hotel's position, noting that it is perfect for evening walks and exploring the nearby sights.
The hotel itself has been recently renovated with clean rooms offering stunning views of the river and mountains from the balconies. The well-maintained facilities, such as thermal water pools, add to the appeal, offering relaxing and rejuvenating experiences.
While the scenic location and friendly staff contribute to a positive stay, it is worth noting that some guests have mentioned noise from nearby roads and equipment as minor drawbacks. Despite this, the overall consensus reflects a satisfying and memorable visit, making 'Complex Balnear Cozia - Corp Caciulata' a favored destination for many travelers.
Breakfast
The breakfast experience at 'Complex Balnear Cozia - Corp Caciulata' receives mixed feedback from guests. On the positive side, many reviewers appreciate the variety and quality of the dishes, describing the breakfast as good, varied and using natural products. Some guests highlight that the breakfast is satisfying and rich, offered at a decent and fair price. There are mentions of excellent and delicious breakfast experiences as well.
However, several guests express disappointment with certain aspects. One common issue is that breakfast is often not included in the room price, which some find misleading based on their reservations. The meal voucher system, which provides a specific amount for breakfast and dinner, sometimes leaves guests feeling that it does not fully cover the cost, especially with some items like tea or bread being charged separately. There are also remarks about the high price of breakfast relative to the portions served and suggestions for a more diversified offering to avoid having to select individual items.
For efficiency, a few guests suggest the introduction of fixed breakfast menus rather than the current à la carte system. Some specific concerns included waiting times to be served, instances of poor service and prices being high for certain items like vegetables. Despite these concerns, the general sentiment is that the breakfast is overall satisfactory to good with potential for improvement in areas of pricing, service and inclusiveness.
Dinner
Complex Balnear Cozia - Corp Caciulata offers a dining experience that evokes a mixed bag of guest sentiments, but there are some notable positives to highlight. Many guests complimented the good food and reasonable prices at the hotel's restaurant. Some review excerpts emphasize the excellent and tasty quality of the dishes with specific praise for the varied and rich assortment available on paper and the value for money. The diverse menu, which includes traditional Romanian delicacies such as the well-loved "papanasi," received appreciation from several visitors.
While small portion sizes and high prices were frequently mentioned, a few guests still found the servings adequate and praised the overall food quality. Additionally, the cleanliness of the dining hall was acknowledged positively with some reviewers even describing the meals as generally good and delicious.
On the other hand, improvement areas include enhancing the variety and taste of the menu, as some found the food plain, occasionally poorly cooked and limited in selection. The service quality also drew criticism with remarks about slow service order inaccuracies and less courteous staff behavior. Some experienced issues with the meal not aligning with the value indicated by the meal card and noted the policy requiring long pants for dining and early cut-offs for placing orders.
In conclusion, while Complex Balnear Cozia - Corp Caciulata shines with several commendations for food quality and affordability, online reviews suggest the need for addressing menu diversity, portion sizes and customer service to raise the dining experience's overall standard.
Rooms
The rooms at Complex Balnear Cozia - Corp Caciulata offer a mixed experience. On the positive side, many guests appreciate the cleanliness of the rooms, linens and towels. Several reviews mention spacious rooms with modern furniture and balconies that provide a pleasant river or mountain view. The recent renovations, including new furnishings, have also been well received, contributing to a comfortable stay with well-maintained facilities. Many rooms are warm and comfortable bedding ensures a good night's sleep. Additionally, the hotel's modernized sections have been praised, suggesting an ongoing effort to enhance guest experiences.
However, there are notable downsides. The lack of air conditioning is frequently mentioned, making the rooms uncomfortably warm during hotter periods. Bathrooms, although clean, are often described as outdated and in need of further renovation. Issues like small, worn-out shower cabins and unpleasant odors detract from the overall experience. Furthermore, some rooms suffer from problems such as small, non-functional TVs, weak lighting and insufficient ventilation.
Customer service also seems inconsistent with some guests experiencing long wait times for check-in and unfulfilled room change requests. Despite the clean and comfortable aspects, several reviews highlight serious cleanliness issues, including mold, cockroaches and musty smells, which could affect one's stay.
In summary, while the hotel offers renovated rooms with modern furnishings and scenic views, the lack of air conditioning and outdated bathroom facilities, along with occasional cleanliness and service issues, may impact guests' comfort. The hotel appears to be in transition, working towards improving overall conditions.
Beds
At Complex Balnear Cozia - Corp Caciulata, the beds have sparked quite a discussion among guests. Many visitors have praised the comfort of the mattresses, remarking on their suitability for a decent night's sleep. Some commendations mention comfortable, clean beds with relatively new bedding and mattresses adding to the overall experience. However, several reviews also indicate areas for improvement regarding bed size and comfort.
Common feedback points out that the beds are often too small, especially for double occupancy. Couples and families have found the double beds lacking in width with numerous mentions of beds measuring only 140 cm or less, posing issues for taller individuals and those desiring more space. Additionally, firmness is a recurring theme with some guests finding the mattresses too hard or even damaged and deformed. Instances of saggy and uncomfortable mattresses were also cited, contributing to discomfort and back pain for some. Pillows gained mixed reactions as well with a number being described as old and uncomfortable.
Despite these issues, the facility has provided newer, acceptable mattresses in several instances, contributing positively to the overall bed experience. The feedback suggests that while there is an evident effort to ensure comfort, there are necessary updates and improvements to be made in mattress quality and bed size at Complex Balnear Cozia - Corp Caciulata.
Cleanliness
Complex Balnear Cozia - Corp Caciulata has garnered a diverse set of opinions when it comes to cleanliness. The majority of the feedback highlights the clean rooms, clean linens and clean towels. Guests often compliment the general cleanliness of the hotel, noting the impeccable state of bed linens and towels. The warm and clean rooms have been positively mentioned alongside the clean air and pleasant environment within the hotel.
Many visitors find the indoor and outdoor pools clean and in good condition, which seems to enhance their overall experience. The friendly and attentive staff also contribute to the positive perception of cleanliness in the facility.
However, there are crucial areas where the hotel seems to fall short. Several reviews point out issues such as dirty bathrooms, mold and even the occasional presence of cockroaches. Problems like yellowed toilet seats, stale smells and generally superficial cleaning efforts have been noted. Some rooms and bathrooms have been described as not well-maintained with specifics like dirty floors and worn-out facilities.
Despite the negatives, many highlights such as good food, warm rooms and exceptional friendliness from staff members are evident. Guests looking for clean rooms and a pleasant stay are likely to have a good experience, though there is clearly room for improvement in maintaining consistent cleanliness throughout the entire hotel complex.
Staff
The guest reviews for Complex Balnear Cozia - Corp Caciulata present a mixed but generally positive picture of the hotel staff. There's a notable emphasis on the friendliness and helpfulness of the staff with numerous mentions of "very friendly," "kind," "nice," and "attentive" employees. Several reviewers specifically praised the reception and restaurant staff for their warmth and helpfulness with particular commendations for their ability to address and solve problems promptly.
The cleaning crew also received positive feedback for maintaining clean rooms and providing good service. Praise was also directed at the staff at the Oltul Hotel, who were described as empathetic, prompt and calm. Positive experiences include smiling and involved personnel, swift service and a welcoming atmosphere created by the staff across different departments.
However, not all feedback was favorable. There were mentions of some staff members being indifferent or bored, particularly those at the reception and pool areas. A few reviews pointed out instances of rude or arrogant behavior from specific staff members. Moreover, some guests felt that the overall training and professionalism of the staff could be improved and noted occasional lapses in attentiveness.
Despite these issues, the general sentiment is that the staff at Complex Balnear Cozia - Corp Caciulata significantly contribute to a pleasant and relaxing vacation experience with the majority of interactions being positive and friendly.
Wi-Fi
Complex Balnear Cozia - Corp Caciulata offers various amenities including Smart TVs in rooms, maintaining a satisfactory standard of cleanliness. However, guests have widely reported significant issues with the hotel's Wi-Fi connectivity. Many experienced weak or entirely absent Wi-Fi signals, particularly in their rooms and common areas like the restaurant. On higher floors, such as the 9th, the Wi-Fi service is practically non-existent. Guests noted that the internet signal, when available, was often unsecured and only accessible in specific areas like the reception, bar or near hallway elevators. Despite these connectivity setbacks, visitors still found some aspects of their stay enjoyable but highlighted the urgent need for improved Wi-Fi infrastructure.
Pool
Complex Balnear Cozia - Corp Caciulata boasts an enviable location, nestled beautifully at the foot of the mountains, creating an attractive escape for guests. The complex offers indoor and outdoor thermal pools that are quite popular. The thermal waters are a significant highlight, often praised for being hot and very clean, contributing to a relaxing experience. The recently renovated rooms and clean pools further enhance the appeal for guests seeking a tidy and pleasant stay.
However, accessing these inviting pools comes with some caveats. Guests often have to pay additional fees, even if they are staying at the complex, which can feel inconvenient and unexpected. The pool area tends to get very crowded, especially in the Aqua Park, resulting in a somewhat noisy and less peaceful atmosphere. Despite the great organization of the Aqua Park, the high number of visitors can detract from the experience.
Cleanliness in the pool areas is generally commendable, though there are occasional concerns about spots that need more thorough cleaning or minor repairs. The water is commonly described as warm and well-maintained, contributing positively to guests' comfort.
Facilities like clean rooms with fresh sheets and towels, child-friendly slides and friendly staff amplify the family-friendly and welcoming ambiance of the complex. Yet, there are logistical issues—such as the need to always check in at the reception, adherence to limited pool access times or the absence of advance notice when facilities like the Aqua Park are closed—that can affect overall visitor satisfaction.
Overall, while the thermal water pools and scenic location provide a soothing and enjoyable retreat, attention to some operational details could enhance the guest experience at Complex Balnear Cozia - Corp Caciulata.
Parking
Complex Balnear Cozia - Corp Caciulata offers a spacious and secure parking area, capable of accommodating a large number of vehicles. Guests have highlighted the ample parking spaces available, ensuring that most visitors have a spot for their car. The parking area is noted for being clean and well-arranged, contributing to a positive experience upon arrival.
However, parking at Complex Balnear Cozia - Corp Caciulata is not free of charge. Multiple reviews point out that guests must pay a parking fee, even those staying at the hotel. The cost is relatively affordable with one review mentioning a daily rate of 5 lei. Despite this additional charge, some guests appreciated the guarded nature of the parking, adding a layer of security for their vehicles.
A few reviews suggest the management could improve by allowing hotel guests to reserve parking spaces. This would be beneficial during peak times when the parking lot tends to get crowded. Additionally, clear communication regarding the parking fee structure, whether per hour or per day, would enhance the overall guest experience.
In summary, while the parking facility at Complex Balnear Cozia - Corp Caciulata is large and secure, it does come with an additional fee. Better reservation options and clearer fee communication could further improve guest satisfaction.
Family
Complex Balnear Cozia - Corp Caciulata showcases a family-friendly environment ideal for vacations and treatments alike. The hotel offers various facilities catering specifically to children, making it a suitable choice for families. Cleanliness is consistently maintained both in the rooms and common areas.
Children particularly enjoyed the aqua park with its variety of slides and pools being highly appreciated attractions. The water entertainment options are not only diverse but also strategically placed in areas that ensure the safety of young ones. Families enjoy the benefit of being close to these amenities, making it convenient for repeated visits throughout their stay.
Despite some reports of water cleanliness issues, many families found the overall experience enjoyable. Additionally, there are suggestions for improvements, such as providing bathrobes for the pool and ensuring high chairs are available in the restaurant. While issues regarding empathy for families and entrance facilities to the water park were noted, the general atmosphere remains welcoming for family vacations.
For those traveling with children under 3 years old, it is advisable to take note of specific entry guidelines for the pool. With more attention to these details, Complex Balnear Cozia - Corp Caciulata remains a place where families can create memorable experiences together.
Accessible
Complex Balnear Cozia offers a range of amenities that cater to guests with disabilities, making it a relatively accessible destination. The location is convenient and well-equipped with good parking facilities and accessibility rooms are available. Guests have direct access to the Aqua Park, which is clean and well-maintained, making it an enjoyable experience for visitors. The complex also provides year-round recovery facilities and is noted for its accessibility.
However, there are areas that could benefit from improvement. Some issues include limited elevator capacity, which may pose challenges for elderly or sick guests. Weekend access to certain pools is restricted by stairs only and not all rooms are fully renovated. Additionally, some pools were closed during certain periods without a reduction in price and there were occasional maintenance issues such as water leakage and exposed cables. Despite these drawbacks, the overall accessibility and the range of facilities make Complex Balnear Cozia a viable option for guests with disabilities.
Pool Water Slide
The water slides at Complex Balnear Cozia - Corp Caciulata offer a fun and exciting experience for both children and adults with clean pools that visitors appreciate. The friendly staff and clean ambiance add to the overall positive experience. However, the operation of the slides is inconsistent with limited and intermittent schedules. Some guests noted that the slides are only available for short intervals and may not have a posted operating schedule, which can be inconvenient. Rust on the pool slides has also been mentioned, indicating some areas could benefit from maintenance. Despite these issues, the thermal water park and its water slides are generally well-received, providing enjoyable moments when operational. However, visitors should be aware of the limited access time to the Aqua Park with a maximum duration of 3.5 hours per visit.
Yes, Complex Balnear Cozia - Corp Caciulata has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Water Slide.
No, a spa isn't available at Complex Balnear Cozia - Corp Caciulata.
No, Complex Balnear Cozia - Corp Caciulata doesn't allow dogs.
Yes, parking facilities are available at Complex Balnear Cozia - Corp Caciulata.
Yes, Complex Balnear Cozia - Corp Caciulata has a gym.