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Summary of reviewsHotel 11, MOD A Sonesta Collection receives high praise for its strategic location near Calgary International Airport, making it a convenient choice for travelers. The complimentary shuttle service is a standout feature, simplifying airport transfers for guests. The hotel’s proximity to major routes eases access to downtown Calgary and the mountains, despite the occasional need for GPS navigation due to its somewhat remote setting. The modern facilities, including a decent on-site restaurant, cleanliness and excellent service, contribute to its high marks.
The rooms are widely praised for their cleanliness, spaciousness and comfort. Guests appreciate the quiet environment despite the hotel's proximity to the airport and major roads, thanks to effective soundproofing. The inclusion of fridges, microwaves and coffee machines in the rooms adds convenience to the stay. Minor cleanliness issues in bathrooms are occasionally noted, but they do not overshadow the overall positive experience.
Breakfast at the hotel has mixed reviews. While many guests enjoy the variety and quality of the breakfast options and appreciate the convenience of room delivery, some feel the cost is high given that breakfast is not included in the room rate. There are occasional reports of cold or overpriced food and limited menu items. Despite these drawbacks, the general service during breakfast hours receives commendation.
The dining experience, particularly dinner, leans positively with guests enjoying the varied menu options including sushi, fish and chips and other dishes. The on-site restaurant’s late hours and room service add to the convenience. However, some guests find the prices high and the service occasionally slow. The restaurant's service receives high marks for friendliness, though efficiency can sometimes be an issue.
The hotel's cleanliness is a significant strong point with guests consistently noting the spotless rooms and well-maintained common areas. The staff across all departments receive high praise for their friendliness, helpfulness and professionalism, enhancing the overall guest experience. The airport shuttle service is particularly highlighted for its reliability and convenience.
Wi-Fi service at the hotel is generally satisfactory with most guests finding the connectivity strong and suitable for work, despite a few reports of slow speeds and occasional signal loss.
The pool area offers a generally positive experience with the 24/7 accessibility being a standout feature. Some guests find the pool temperature too cold and note occasional cleanliness issues, but the overall sentiment is favorable.
Parking options are appreciated for their reasonable rates and availability, although some guests experience difficulty finding spots during busy times. Despite this, the availability of long-term and powered parking options is a plus.
Families find the hotel particularly accommodating with amenities such as water stations on each floor and a 24-hour available pool. These features make it a recommended choice for those traveling with children.
Beds at Hotel 11 receive overwhelmingly positive feedback for their comfort, contributing to a restful night’s sleep. Although a few guests mention the pillows being too firm or heavy, this is a minor issue in what is otherwise a highlight of the hotel's offerings.
In summary, Hotel 11, MOD A Sonesta Collection, excels in providing a convenient, clean and comfortable stay with exceptional staff service and a generally positive dining experience, making it a reliable choice for both business and leisure travelers. Show more
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Categories
Hotel near Golf Courses
Located in the airport vicinity in Northeast Calgary, this hotel provides access to golf courses like Harvest Hills Golf Course, serving golfers in the city's northeast.
Family Friendly Hotel
This hotel is frequently mentioned as a family hotel in Calgary. It offers modern amenities and comfortable accommodations suitable for families.
Business Hotel
The hotel offers a prime setting for business or social gatherings. It has three meeting rooms totaling 3,700 sq. ft. Meeting facilities include teleconferencing, free Wi-Fi, and A/V equipment.
Hotel with Parking
This hotel provides free parking, including EV charging stations, and offers a Park 'N Fly package. The availability of free private parking adds to its convenience.
EV charging stations
Accessible Hotel
This hotel offers Mobility Accessible Traditional King and Two Queens rooms with roll-in showers. It features accessible common areas, automatic doors, wide corridors, ramp access, accessible restaurant facilities, accessible restrooms, accessible meeting rooms, staff trained for disabled guests, accessible registration desk, and wheelchair-accessible elevators.
Hotel with Gym
This hotel offers a fitness center. Suitable for travelers who wish to keep up with their workout schedule.
Hotel with EV Charging Stations
This hotel offers plug-in stations for electric vehicles in their parking lot. There is an additional fee for using these charging stations.
4-Star Hotel
This hotel provides views of the Rocky Mountains, a swimming pool, a fitness center, and a hot tub. Select rooms offer steam showers, and the indoor swimming pool is open 24 hours.
Hotel with Indoor Pool
This hotel offers a heated indoor pool and a hot tub that are open 24 hours a day.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Heated Pool
Room Types
Corner King Room Non-SmokingThis spacious corner room offers a small sitting area, a 50" LCD TV, mini refrigerator, microwave, Keurig coffee machine, and in-room safe. The private bathroom includes a steam shower, robes, and slippers. WiFi is available for up to 5 devices.
Business King Room Non Smoking This spacious corner room offers a small sitting area, a 50" LCD TV, mini refrigerator, microwave, Keurig coffee machine, and in-room safe. The private bathroom includes a steam shower, robes, and slippers. WiFi is available for up to 5 devices.
Junior Suite with Steam ShowerThis spacious suite offers a separate sitting area, 2 50" LCD TV, mini refrigerator, microwave, Keurig coffee machine, and a table with chairs. The private bathroom includes a steam shower, robes, and slippers. WiFi is available for up to 5 devices.
King Room - Disability AccessThis room offers a 50" LCD TV, mini refrigerator, microwave, and Keurig coffee machine. The spacious bathroom includes robes and slippers. WiFi is available for up to 5 devices.
This spacious bathroom includes a comode chair.
Queen Room with Two Queen BedsThis room offers a 50" LCD TV, mini refrigerator, microwave, and Keurig coffee machine. The spacious bathroom includes robes and slippers. WiFi is available for up to 5 devices.
Queen Room with Two Queen Beds - Disability AccessThis room offers a 50" LCD TV, mini refrigerator, microwave, and Keurig coffee machine. The spacious bathroom includes a commode chair, robes, and slippers. WiFi is available for up to 5 devices.
King RoomThis room offers a 50" LCD TV, mini refrigerator, microwave, and Keurig coffee machine. The spacious bathroom includes robes, and slippers. WiFi is available for up to 5 devices.
Guest Reviews
8.6
Very Good
Location
Hotel 11, MOD A Sonesta Collection stands out for its prime location, especially for travelers seeking proximity to Calgary International Airport. The hotel is highly praised for its complimentary shuttle service, which offers both pick-up and drop-off, simplifying transit logistics. Situated only a few minutes from the airport, the location is favored for its convenience and accessibility. Despite being close to the airport, the area remains quiet, providing a peaceful environment for guests.
The location also allows easy access to major routes such as Stoney Trail and Deerfoot Trail, making it convenient for excursions to the mountains or downtown Calgary. However, the remote location may require GPS for easier navigation, especially for those without a car, as public transportation and walkable amenities are limited. Overall, the hotel receives high marks for its modern facilities, cleanliness and excellent service, including efficient airport transfers and a decent on-site restaurant.
Rooms are noted for their size, cleanliness and comfort, contributing to a pleasant stay. The surrounding area is safe and guests appreciate the relative quietness despite the close proximity to the airport. While some facilities for walking or public transport might be distant, the hotel's location is deemed perfect for airport travelers and those requiring easy access to major city routes.
Breakfast
Hotel 11, MOD A Sonesta Collection has received mixed reviews regarding its breakfast offerings. Guests have praised the variety of breakfast options, which can be conveniently delivered to rooms and have highlighted the great service and excellent little restaurant for breakfast. The breakfast is often described as very good and plentiful with some guests noting it was as good as expected and reasonably priced. However, there are several mentions of breakfast being costly and not included in the room rate, which left some guests feeling misled.
The quality of the food received varied with some guests loving the hot and delicious meals, while others found the offerings cold, overpriced or lacking in value. There were instances where not all menu items were available and some guests reported issues like hard bacon or broken hollandaise sauce on their Eggs Benedict. Service at the breakfast place is generally commended, though there were occasional complaints about long wait times and overburdened staff.
Overall, while many guests enjoyed their breakfast experience at the hotel, others felt improvements were needed, particularly in offering more inclusive or complimentary breakfast options and enhancing the quality and variety of the food. The lack of a complimentary or included breakfast was a frequent point of contention and a potential area for the hotel to consider addressing.
Dinner
Hotel 11, MOD A Sonesta Collection offers a mixed dining experience that leans towards the positive in guest reviews. The on-site restaurant is frequently praised for its delicious and varied menu, which includes soups, salads, burgers, wings and sushi with many guests specifically commending the freshness of the sushi and the quality of the fish and chips. The restaurant also offers convenient late hours and the added luxury of room service.
Guests appreciated the affordability of many dishes, though some noted the overall high prices for food and drinks, particularly when using room service. The breakfast options seemed to split opinions with some finding it pricey relative to its offerings while others found dinner satisfying and a redeeming factor.
Overall, the service at the restaurant scored high marks for friendliness, though efficiency was occasionally called into question with some guests experiencing longer than expected wait times for their meals and drinks. The bartender's accommodating nature for takeout orders was a highlight and the convenience of having a restaurant, lounge and bar on-site was noted positively.
However, not all reviews were glowing. Some guests found the dinner options limited and the service slow, resulting in extended wait times. There were also mentions of limited breakfast and snack options and at times the restaurant was found closed or with broken vending machines, limiting onsite food availability further.
In summary, while Hotel 11 offers a mostly appealing dining experience with a good variety of tasty food and friendly service, occasional service inefficiencies and high prices might detract from a perfect culinary experience.
Rooms
The rooms at Hotel 11, MOD A Sonesta Collection have received widespread praise for their cleanliness and comfort. Guests frequently highlight the spaciousness of the rooms, noting that they are large, well laid out and modern. The beds consistently earn high marks for comfort with many guests mentioning how cozy and comfortable they found them to be. The facilities within the rooms, such as fridges, microwaves and coffee machines, add convenience to the stay.
Despite being close to the airport and major roads, noise is reportedly minimal, contributing to a quiet and restful environment. The rooms are also appreciated for being well soundproofed. Bathrooms are generally described as excellent with spacious showers, although a few guests noted minor cleanliness issues.
The hotel overall is commended for its cleanliness, from spotless rooms to clean common areas. The modern and updated design of the rooms adds to the positive experience with many guests appreciating the thoughtful and user-friendly layout. Some rooms are smaller, but still manage to offer a comfortable stay due to effective soundproofing and pleasant furnishings.
Guests also appreciate the quiet and cleanliness of the hotel, as well as the friendliness and helpfulness of the staff. While there are a few mentions of minor issues such as room temperature and occasional lapses in bathroom cleanliness, the overall consensus points to a comfortable and enjoyable stay. The hotel's proximity to the airport, combined with its spacious and well-maintained rooms, makes it a convenient choice for travelers.
Beds
Hotel 11, MOD A Sonesta Collection, offers guests a reliably comfortable sleeping experience. The beds consistently receive praise for their exceptional comfort with many guests describing them as very comfortable, extremely comfy and even super comfortable. The bedding itself is noted for being clean and cozy, adding to the overall sense of relaxation. Spacious rooms frequently come with excellent bathroom facilities, enhancing the overall comfort.
While most guests find the beds to be a highlight of their stay, a few have mentioned that the pillows can be too firm or high with some describing them as heavy or uncomfortable. However, this does not seem to majorly detract from the overwhelmingly positive feedback about the beds.
In summary, Hotel 11 is highly regarded for its plush, comfortable beds that ensure a restful night's sleep, complemented by clean and cozy bedding. The occasional issue with pillow firmness is a minor caveat in an otherwise highly satisfying stay.
Cleanliness
Hotel 11, part of the MOD A Sonesta Collection, has generally received commendable feedback regarding its cleanliness. Guests frequently describe the hotel as very clean, modern and comfortable. Many reviews mention the spacious and spotless rooms, emphasizing that the hotel's cleanliness standards are consistently high. Additionally, common areas and facilities are also noted to be well-maintained and tidy.
The hotel's location, despite its proximity to the airport and Deerfoot Trail, doesn't suffer from noise pollution, contributing to a quiet and restful stay. Fresh and comfortable accommodations are a recurring theme in the reviews with guests appreciating the serene environment. Visitors also highlight the friendly and accommodating nature of the staff, enhancing their overall experience.
However, a few minor issues were pointed out, such as some grout in the bathrooms needing extra attention, occasional reports of dirty pillows and a few isolated incidents of less than thorough cleaning. Despite these occasional drawbacks, the majority of guests express satisfaction with the cleanliness and upkeep of the hotel. The well-maintained state and modernity of Hotel 11 make it a reliable choice for travelers seeking comfort and cleanliness near the airport.
Staff
Visitors to Hotel 11, MOD A Sonesta Collection, consistently praise the staff for their exceptional service. Descriptions like extremely helpful, accommodating and friendly dominate the reviews. Many guests highlighted the staff's ability to make the check-in and check-out processes smooth and efficient. The front desk team received accolades for their kindness and professionalism with particular mentions of their responsiveness and excellent customer service.
The hotel's shuttle service to the airport also garnered positive remarks, indicating reliable and convenient transportation options. Overall, staff throughout the hotel, including receptionists, restaurant personnel and cleaners, were noted for their friendliness, politeness and willingness to go above and beyond for guests. Their collective effort significantly enhances the hospitality experience at the hotel, making it a pleasant stay for travelers.
Wi-Fi
Hotel 11, MOD A Sonesta Collection receives mixed feedback about its Wi-Fi service. Many guests appreciate the free Wi-Fi and highlight the strong and great connectivity, especially for those needing to work. There are consistently positive remarks about the wifi working well. However, a few guests reported issues such as slow speeds and occasional signal loss. Despite these occasional shortcomings, the overall sentiment leans towards satisfactory Wi-Fi service at the hotel.
Pool
Guests of Hotel 11, MOD A Sonesta Collection have shared mixed experiences regarding the hotel’s pool area, mostly highlighting its positive aspects. The pool and jacuzzi are notable features with many guests appreciating that they are available 24/7, allowing for late-night swims and relaxation after long flights. The pool and gym access around the clock adds to the hotel's convenience. The majority of guests found the pool enjoyable with some describing it as very good, well-maintained and of a good size. Others specifically mentioned enjoying a quiet and relaxing swim, appreciating the quietness of the location and the rooms.
However, there are recurring mentions of the pool being too cold for optimal enjoyment, particularly for children. A few reviewers also noted issues with cleanliness and the maintenance of the hot tub, highlighting instances where the pool was dirty and the hot tub was closed without notice or not adequately warm.
Overall, the pool area offers a mostly positive experience with the convenience of 24-hour access being a standout feature, even though temperature and cleanliness issues detracted slightly from some guests' experiences.
Parking
Hotel 11, MOD A Sonesta Collection offers a variety of parking options, including long term and powered parking spaces. Many guests find the parking rates reasonable and appreciate the availability of free parking. However, some mention that parking spaces can be limited and finding a spot may be challenging with some guests unable to secure a space. Despite these issues, the overall sentiment is positive, thanks to the reasonable rates and availability of long-term parking options.
Family
Hotel 11, MOD A Sonesta Collection, is a haven for families seeking a comfortable and enjoyable stay. The hotel receives high praise for being exceptionally family-friendly, offering numerous amenities that cater to guests with children. Parents appreciate the convenience of water stations on each floor, ensuring easy access to hydration for little ones without the hassle. The modern and spotless rooms add to the pleasurable experience, making it a reliable option for family trips.
One standout feature is the pool, which is available 24 hours a day, providing flexible fun for children at any time. Despite the occasional delay in the restaurant service, which can be particularly challenging with young kids, the overall family dining experiences are commendable with appropriate offerings for children.
Families repeatedly choose this hotel for its accommodating nature, making it a popular recommendation among those traveling with children. The emphasis on family stays is evident throughout the hotel's amenities and services, promising a great experience for both parents and their kids.
4 Star
Hotel 11, MOD A Sonesta Collection showcases both commendable and less favorable aspects. Its prime feature is an excellent location, offering convenience that is integral for business and leisure travelers. The rooms are noted to be pleasant and reasonably furnished, meeting overall expectations for a typical four-star hotel experience; they also maintain a high standard of cleanliness.
Despite these positives, there are noticeable flaws. The pool lights being kept on all night was a particular nuisance and some guests found the service to be subpar, describing the staff as terrible and the management as very poor. Room temperatures were reportedly freezing and certain guests felt misled by the four-star classification, considering it not up to the expected level and experiencing overpricing. Additionally, while the hotel's restaurant garners attention, its expensive pricing does not align with some visitors' expectations.
In summary, while Hotel 11, MOD A Sonesta Collection holds true to elements of a four-star quality in terms of service and location, there are notable areas for improvement, particularly in customer service and pricing transparency.
Business
Hotel 11, MOD A Sonesta Collection is highly regarded for its suitability for business travelers. The hotel provides work desks for laptop use, making it convenient for those on business trips. Guests have praised the excellent customer service and the overall cleanliness of the facilities, deeming them spotless. The hotel also offers a unified daycare center with good childcare services, which can be linked to cleaning and interfacing services, adding to its appeal for business guests with families. Check-in and check-out processes are noted to be convenient and timely. While there are mentions of parking issues, the hotel offers shuttle services to mitigate this. It is particularly recommended for overnight stays, especially after a flight, making it an ideal choice for short business trips.
Accessible
Hotel 11, MOD A Sonesta Collection has received positive feedback for its efforts in accommodating guests with disabilities. The hotel is noted for its good location, making it convenient for guests. The staff are praised for their helpfulness and respect towards guests requiring service dogs, strictly adhering to relevant laws.
Guests highlighted the presence of a single accessible parking stall near the door, which is convenient for those with mobility challenges. The accessible rooms and bathrooms are well-regarded with some visitors mentioning they found these facilities better compared to other hotels in the vicinity. The hotel offers barrier-free rooms that cater well to individuals using wheelchairs.
However, there are some areas where the hotel falls short. Some advertised disability rooms were reported to not fully accommodate guests with disabilities. Despite this, many reviews still commend the hotel for its overall good accessibility and facilities designed to support disabled guests.
Yes, Hotel 11, MOD A Sonesta Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hotel 11, MOD A Sonesta Collection.
No, Hotel 11, MOD A Sonesta Collection doesn't allow dogs.
Yes, parking facilities are available at Hotel 11, MOD A Sonesta Collection.
Yes, Hotel 11, MOD A Sonesta Collection has a gym.