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Summary of reviewsHomewood Suites by Hilton Calgary Downtown has garnered overall positive reviews, making it a highly recommended choice for a variety of travelers. Situated in the heart of downtown Calgary, the hotel offers a prime location perfect for both tourists and business travelers. It is within walking distance of popular attractions such as the Saddledome, Bell Centre, Zoo and Stampede grounds and benefits from excellent access to public transportation. This convenience is further enhanced by nearby stores, the public library and various dining options.
The hotel features spacious, clean rooms and suites that are well-equipped with amenities like full-size refrigerators, cooktops, dishwashers and microwaves, appealing especially to families and longer-term guests. Guests widely commend the comfort and quality of the beds, which contribute significantly to the overall pleasant experience. Though there are minor issues such as occasional noise from nearby train tracks or refrigerators, the rooms are primarily recognized for their cleanliness and comfort.
The complimentary breakfast receives high praise for its variety and quality, despite some criticisms regarding organization and limited seating. The ability to take breakfast items back to the room adds to guest convenience. Friendly and helpful staff members further enhance guests' experiences, providing a warm and professional atmosphere. Specific staff members like Kate, Melody, Lindsay, Cassidy, Stephanie, Michael and Matt are frequently singled out for their exceptional service.
While the hotel’s Wi-Fi performance can be inconsistent, it generally meets the needs of most guests, especially for basic internet use. The gym receives excellent reviews for its spaciousness and availability, being open 24 hours a day. The swimming pool and jacuzzi are appreciated, although some guests note issues such as inadequate heating or cleaning at times.
Secure underground parking is available, though it comes at an additional cost and can be difficult to navigate when full. Despite this, many guests find the parking arrangement satisfactory overall. For business travelers, the hotel's facilities and strategic location offer added convenience, providing a comfortable and accessible base for work-related stays.
In conclusion, Homewood Suites by Hilton Calgary Downtown is highlighted for its prime location, spacious and well-equipped rooms, friendly staff and solid amenities like complimentary breakfast, a 24-hour gym and secure parking. Its family-friendly environment and strategic location make it a reliable and enjoyable choice for various types of travelers. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This eco-certified hotel holds multiple sustainability certifications including Green Key Global, ISO 14001 for environmental management, and ISO 50001 for energy management systems.
Hotel with Swimming Pool
Includes an indoor swimming pool and whirlpool. The pool area features natural light, creating a tranquil environment for guests.
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Homewood Suites by Hilton Calgary Downtown offers complimentary Wi-Fi access. The hotel provides a stable internet connection, suitable for business and leisure needs, especially for extended stays.
Hotel with Parking
Self-parking is available at a cost of $35.00 per day. Parking availability on-site may be limited, with alternative options nearby.
Accessible Hotel
This Hilton property offers accessible features designed for guest comfort and convenience. Specific room details should be confirmed with the hotel.
Hotel with Indoor Pool
The hotel offers an indoor pool for guests to enjoy.
Hotel with Heated Pool
Offers a contemporary hotel with an indoor swimming pool and a whirlpool, providing a relaxing and tranquil environment. The pool area benefits from natural light and is located in the trendy East Village neighborhood.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Gym
3-Star Hotel
Room Types
King Studio Suite - Non-SmokingThis suite has a kitchen with a full-size refrigerator, microwave, dishwasher and twin burner stove. An HDTV, a full-size sofa bed, work table and chair are provided in the living area. A telephone and alarm clock with MP3 player capabilities are also included. Free WiFi is available.
Studio Suite with Two Queen Beds - Non-SmokingThis suite has a kitchen with a full-size refrigerator, microwave, dishwasher and twin burner stove. An HDTV, a full-size sofa bed, work table and chair are provided in the living area. A telephone and alarm clock with MP3 player capabilities are also included. Free WiFi is available.
Queen Room with Two Queen Beds - Mobility/Hearing Access - Non-SmokingThis suite has a kitchen with a full-size refrigerator, microwave, dishwasher and twin burner stove. An HDTV, a full-size sofa bed, work table and chair are provided in the living area. Free WiFi is available.
Please note, these rooms are specially designed for guests that require additional space and amenities.
- Bathroom doors at least 32 inches wide
- Bedroom doors at least 32 inches wide (812mm)
- Closed captioning on televisions or closed captioning decoders
- Grab bars in bathroom
- Hotel complies with ADA Guidelines
- Lowered bed
- Service support animals welcome
- Strobe alarms
- TTY for guest use
Premium King Studio Suite with View - Non-SmokingThe unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Nestled in the heart of downtown Calgary, Homewood Suites by Hilton boasts a superb location that is ideal for both tourists and business travelers. Visitors appreciate its proximity to popular attractions such as the Saddledome, Bell Centre, Zoo and Stampede grounds. The hotel is conveniently positioned between the Bow River and the bustling downtown core, making it easy to explore the city by foot.
Many guests highlight the excellent access to public transportation with a Light Transit train station nearby and a free transit zone, adding to the convenience of navigating the city. Additionally, the proximity to stores, the public library and various dining options further enhances the appeal of this hotel.
The property offers spacious, clean rooms and suites equipped with great amenities, making it a cozy and convenient base for exploring Calgary. The complimentary breakfast and friendly, accommodating staff add to the overall positive experience. Secure underground parking with lift access to the hotel is another amenity that guests find highly beneficial.
Whether visiting Calgary for events, business or leisure, Homewood Suites by Hilton’s central and ideal location makes it a perfect choice for anyone looking to immerse themselves in the vibrant downtown atmosphere.
Breakfast
Nestled in the vibrant heart of Calgary, Homewood Suites by Hilton Downtown offers a breakfast experience that has garnered an array of guest feedback. The complimentary breakfast receives high praise for its delicious offerings with many guests noting the excellent variety and high quality. The buffet is well-presented, featuring a nutritious and plentiful selection of hot and cold items, which guests found particularly satisfying.
The hotel's effort to provide healthy options and the ability to take breakfast back to the room added to the convenience and comfort of the stay. Guests appreciated the courteous and accommodating staff, who contributed positively to the breakfast experience, making mornings pleasant despite the early 9 AM cut-off time.
However, the breakfast area is often described as cramped and chaotic with some guests mentioning a lack of tables, leading to an uncomfortable dining experience. While many found the breakfast enjoyable, others noted that it could be simplistic at times with limited variety and lukewarm food on occasion. The introduction of unique options like Mexican dishes was a pleasant surprise to some but did not offset the overall desire for more diversity in the menu.
In summary, while the breakfast at Homewood Suites by Hilton Calgary Downtown is generally well-received for its quality and variety, there is room for improvement in organization, variety and extending breakfast hours to better accommodate guests' needs.
Rooms
Homewood Suites by Hilton Calgary Downtown offers spacious accommodations, fitting well for families and larger groups. The suites provide ample space and comfort, making them suitable for a family of four or more. Rooms are equipped with large, comfortable beds, clean and tidy interiors and practical amenities like full-size refrigerators, cooktops, dishwashers, microwaves and coffee makers. Guests appreciate the well-appointed kitchens and the spacious, cozy ambiance of the rooms, which contribute to a comfortable stay.
The view from the rooms adds to the overall pleasant experience and the location of the hotel is a well-liked feature. The staff is generally noted as friendly and responsive, enhancing the stay with good room service and keeping the rooms clean. For those traveling with young children, the space and amenities make it an accommodating choice.
While there were some minor complaints about noise from refrigerators and nearby train tracks, the overall consensus is that the rooms are excellent and equipped with everything needed for a comfortable stay. The large suites, complete with good facilities and beautiful, well-kempt interiors, make Homewood Suites a commendable choice for a stay in Calgary.
Beds
The beds at Homewood Suites by Hilton Calgary Downtown receive high praise from guests for their comfort and quality. Many reviews highlight how comfortable and spacious the beds are with terms like "very comfortable," "super comfy," and "great bed" frequently mentioned. The rooms are described as spacious, adding to the overall comfort of the stay. Guests also appreciated the comfortable pillows that complement the cozy beds. However, there were occasional remarks about issues such as an uncomfortable pull-out couch and a few noting that some mattresses were too springy or had poorly fitting covers. Despite these minor setbacks, the general consensus portrays the beds as being a strong positive aspect of the hotel experience.
Cleanliness
Homewood Suites by Hilton Calgary Downtown has garnered generally favorable feedback regarding its cleanliness, contributing to a positive guest experience. Reviewers consistently mentioned that both the rooms and the overall property are very clean, spacious and comfortable. Guests appreciated the modern and well-maintained bathroom and shower areas, noting that the hotel facilities add to the overall pleasant experience. The beds and pillows were highlighted as particularly comfortable, complementing the cleanliness of the suites. The staff received praise for being helpful and contributing to the clean environment.
Despite the overall positive remarks, some guests pointed out areas needing improvement. A few reviews mentioned substandard room cleaning and housekeeping that did not meet expectations. Certain common areas, particularly hallways, were reported as needing more attention with some complaints about dust accumulation and a lack of thorough cleaning between guest stays. Issues with air conditioning and limited availability of maintenance staff after 6 PM were also noted by some visitors. Additionally, isolated incidents of rude staff concerning noise levels impacted the otherwise positive experience for a few guests.
In summary, while Homewood Suites by Hilton Calgary Downtown is widely recognized for its cleanliness and comfort, there are notable exceptions that suggest a need for more consistent housekeeping standards and attentiveness to common areas. The hotel's central location and modern amenities continue to be a strong draw for visitors.
Staff
The staff at Homewood Suites by Hilton Calgary Downtown consistently receive praise for their friendliness and helpfulness. Guests highlight the team’s excellent performance and accommodating nature with several standouts like Kate, Melody, Lindsay, Cassidy, Stephanie, Michael and Matt being specifically recognized for their exceptional service. Visitors frequently mention an overall atmosphere of warmth and professionalism, noting that the staff’s courteous and knowledgeable demeanor significantly enhances their stay. Although some encounters with staff were not up to the expected customer service standard, for the most part, guests find the crew to be highly responsive, kind and dedicated to ensuring a pleasant experience. Additionally, the hotel’s commitment to COVID-19 protocols has been appreciated, reflecting the conscientious and client-centered approach of the staff.
Wi-Fi
The Wi-Fi at Homewood Suites by Hilton Calgary Downtown receives mixed feedback from guests. While several reviewers praise the hotel's Wi-Fi for being very good and working well in the rooms, others note that the basic internet is suitable for emails but requires an upgrade for tasks like video conferencing. Some guests have experienced slow speeds and occasional connectivity issues, indicating that the performance can be inconsistent. Overall, the Wi-Fi quality varies with some positive remarks highlighting good internet access and others pointing out areas needing improvement.
Gym
The gym at Homewood Suites by Hilton Calgary Downtown is consistently praised for its spaciousness and cleanliness. Open 24 hours a day, it provides guests with the convenience of exercising at any time. The fully equipped facility offers a range of exercise options, ensuring that visitors can maintain their fitness routines while traveling. Furthermore, guests appreciate the overall functionality and good maintenance of the gym, often highlighting it as a pleasant addition to their stay. The excellent gym facilities, combined with other amenities like the swimming pool and a location next to a grocery store, contribute to a well-rounded and satisfying hotel experience.
Pool
The pool at Homewood Suites by Hilton Calgary Downtown receives mixed feedback from guests. Many guests find the pool and jacuzzi to be nice additions with some describing them as excellent or lovely. Children seem to particularly enjoy the pool as well. However, there are noted issues such as the hot tub not functioning properly at times, the pool being cold and some instances of inadequate cleaning. Although the pool is not large, many guests still appreciate having it available. Overall, the pool and jacuzzi are seen as valuable amenities, despite some areas needing improvement.
Parking
The parking situation at Homewood Suites by Hilton Calgary Downtown has received mixed feedback. Many guests appreciated the secure underground parking, highlighting it as excellent and easily accessible. However, there are no free parking options, which some found disappointing. The hotel charges $25 to $30 per day for parking, which some guests found steep and would prefer a more affordable option. The parking situation can be confusing and it's common for guests to find the on-site parking lot full, often requiring them to park at a paid lot across the street. While some guests had no parking issues and found the arrangements satisfactory, others faced challenges with availability and had to use nearby city parking, which costs $6 for 12 hours. Overall, while parking is secure and available, it often comes at an additional cost and may require guests to park off-site.
Family
Homewood Suites by Hilton Calgary Downtown offers a welcoming and cozy environment for families traveling with children. Guests appreciated the large family rooms and the well-equipped suites that feature full-sized fridges, cook tops, dishwashers, microwaves, toasters and coffee makers. These kitchen amenities provided a home-like feel, making it easier for families to manage their needs during their stay.
The hotel's swimming pool and jacuzzi served as an added bonus, offering a fun and relaxing way for families to spend time together. Many emphasized the family-oriented accommodations and praised the hotel for being a great layout for travel with kids. It was noted that the facility was able to comfortably accommodate larger families, including those with up to six members in one suite, which was especially helpful.
Overall, guests found Homewood Suites by Hilton Calgary Downtown to be a great place for a family stay, including those with young babies, due to its suitability and non-intimidating atmosphere for all family members.
Business
Homewood Suites by Hilton Calgary Downtown stands out as an excellent choice for business travelers. The hotel offers great food and good facilities which add to the overall comfortable experience. Its strategic location provides very easy access to the heart of downtown, making it convenient for city trips. Guests have highlighted the quality and good value for money with amenities that are well-maintained. The hotel’s service is exemplary, offering accommodating check-in times as early as 8am and extended check-out times. While daily housekeeping could be improved, the hotel remains a reliable option for business-focused stays.
Yes, Homewood Suites by Hilton Calgary Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Homewood Suites by Hilton Calgary Downtown.
Yes, Homewood Suites by Hilton Calgary Downtown welcomes dogs.
Yes, parking facilities are available at Homewood Suites by Hilton Calgary Downtown.
Yes, Homewood Suites by Hilton Calgary Downtown has a gym.