Riviera Park Hotel by WAM Experience
Caldas Novas
-17.73957700,
-48.63103000
,
Avenida Coronel Cirilo Lopes De Moraes, S/n - Qd 27 Lotes 1/18
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Summary of reviewsPrive Riviera Park – OFICIAL is celebrated for its exceptional location that perfectly balances convenience with tranquility. Ideally situated near the lively downtown area, guests enjoy easy access to a host of attractions including bars, restaurants and the popular "Feira da Lua" night market. Its proximity to top-rated water parks like Clube Privé, Water Park and Náutico Clube further heightens the hotel's appeal, especially for families and those looking to enjoy local attractions with ease. The readily available heated pools, gym and spacious rooms add to the overall convenience, alongside a well-regarded breakfast service.
The breakfast at Prive Riviera Park receives high marks for its variety and quality, featuring freshly made items like tapioca and made-to-order omelettes that delight many guests. However, the breakfast area can become overcrowded, leading to long lines and occasional issues with replenishment and seating.
Dinner offerings also earn praise for their freshness and taste, although some guests find the menu repetitive and limited. Despite this, special occasions like Christmas dinner are notably exceptional. The dining experience benefits from a high level of attentiveness and service from the staff.
Room accommodations are generally appreciated for their spaciousness and practicality, especially for longer stays. Guests often highlight the enjoyable views, comfortable layouts and clean rooms. However, issues like inconsistent cleanliness, inefficient air conditioning and outdated amenities do arise, suggesting areas for improvement.
Cleanliness in general across the hotel is a concern with reports of poorly maintained rooms and communal areas. Furthermore, the Wi-Fi service is often criticized for being unreliable and weak, detracting from otherwise favorable aspects of the stay.
The hotel's staff is frequently commended for their politeness, friendliness and attentiveness, enhancing the guest experience significantly. Specific staff members receive special recognition for their professionalism and helpfulness, contributing to a welcoming atmosphere despite occasional service delays.
The gym, while well-equipped and beautifully maintained, has limited operating hours and capacity, which some guests find inconvenient. Similarly, the pool areas, though varied and generally clean, can become overcrowded and sometimes noisy at night, affecting the overall guest experience.
Parking is another area that gets mixed reviews. While free parking is a convenient feature, the limited number of spots and the chaotic organization often pose challenges for guests. Directions and access can be cumbersome, further complicated by cleanliness issues and minimal elevator availability.
Despite these drawbacks, Prive Riviera Park – OFICIAL is especially noted for being a family-friendly destination. Its spacious accommodations, extensive parks and dedicated children’s areas make it an attractive choice for families. Overall, the hotel manages to offer a largely pleasant and convenient stay, particularly for families and those planning to enjoy nearby attractions.
Categories
The breakfast at Prive Riviera Park receives high marks for its variety and quality, featuring freshly made items like tapioca and made-to-order omelettes that delight many guests. However, the breakfast area can become overcrowded, leading to long lines and occasional issues with replenishment and seating.
Dinner offerings also earn praise for their freshness and taste, although some guests find the menu repetitive and limited. Despite this, special occasions like Christmas dinner are notably exceptional. The dining experience benefits from a high level of attentiveness and service from the staff.
Room accommodations are generally appreciated for their spaciousness and practicality, especially for longer stays. Guests often highlight the enjoyable views, comfortable layouts and clean rooms. However, issues like inconsistent cleanliness, inefficient air conditioning and outdated amenities do arise, suggesting areas for improvement.
Cleanliness in general across the hotel is a concern with reports of poorly maintained rooms and communal areas. Furthermore, the Wi-Fi service is often criticized for being unreliable and weak, detracting from otherwise favorable aspects of the stay.
The hotel's staff is frequently commended for their politeness, friendliness and attentiveness, enhancing the guest experience significantly. Specific staff members receive special recognition for their professionalism and helpfulness, contributing to a welcoming atmosphere despite occasional service delays.
The gym, while well-equipped and beautifully maintained, has limited operating hours and capacity, which some guests find inconvenient. Similarly, the pool areas, though varied and generally clean, can become overcrowded and sometimes noisy at night, affecting the overall guest experience.
Parking is another area that gets mixed reviews. While free parking is a convenient feature, the limited number of spots and the chaotic organization often pose challenges for guests. Directions and access can be cumbersome, further complicated by cleanliness issues and minimal elevator availability.
Despite these drawbacks, Prive Riviera Park – OFICIAL is especially noted for being a family-friendly destination. Its spacious accommodations, extensive parks and dedicated children’s areas make it an attractive choice for families. Overall, the hotel manages to offer a largely pleasant and convenient stay, particularly for families and those planning to enjoy nearby attractions.
Family Friendly Hotel
This hotel features 24-hour pools, providing flexibility and enjoyment for families. It offers a range of amenities suitable for both adults and children.
Dog Friendly Hotel
This hotel is a top choice for pet owners, featuring 12 outdoor pools and a complimentary water park. It provides amenities suitable for both humans and their pets, ensuring a comfortable stay.
Hotel with Swimming Pool
This elegant hotel features 14 swimming pools and a fitness area, offering a variety of options for both relaxation and exercise. It is also conveniently located near Clube Prive Thermal Spa and Water Park.
Heated Pool Outdoor Pool
Hotel with Parking
This hotel offers parking facilities. It's also known for its experience and amenities.
Hotel with Gym
The hotel provides a well-appointed gym, encouraging guests to stay active. Combined with its other leisure facilities, it offers a balanced vacation experience.
4-Star Hotel
This hotel is located near Clube Prive Thermal Spa and Water Park. It offers 14 swimming pools, a fitness area, and air-conditioned rooms. Guests can access the three Privé Group Water Parks.
Hotel with Outdoor Pool
This modern apartment hotel stands out with 14 indoor and outdoor pools and a water park. It also provides a hot spring bath and is popular with families.
Hotel with Heated Pool
Considered the largest thermal hotel in Brazil, Riviera Park Hotel features 15 thermal pools (hot and cold), including a covered pool and a kids' water park. Guests also benefit from free access to the Water Park and Clube Privé, part of the same hotel group.
Guest Reviews
Prive Riviera Park - OFICIAL boasts an excellent location that has garnered much praise from its guests. Positioned conveniently close to the city's lively downtown area, it provides easy access to a variety of attractions including bars, restaurants and the popular "Feira da Lua" night market. A key highlight is its proximity to several top-rated water parks such as Clube Privé, Water Park and Náutico Clube, which are often just a short walk away or situated right in front of the hotel. Guests frequently emphasize how this strategic placement enhances their stay, making visits to these water parks both convenient and enjoyable, often included in their hotel package.
The location of Prive Riviera Park also allows for easy access to local shops and supermarkets, which adds an element of convenience for those looking to shop or dine locally. Despite its central position, the hotel provides an oasis of calm, away from the chaos of downtown, while still keeping guests close to everything they need. The availability of heated pools, a gym and spacious rooms adds to the appeal, along with a commendable breakfast that many guests have found delightful.
Overall, the hotel's location is repeatedly highlighted as exceptional, offering practical and convenient access to the best that the area has to offer, making it a popular choice among travelers. The combination of strategic positioning, excellent service and various amenities has led to high satisfaction among guests, particularly for families and those looking to enjoy the nearby attractions with ease.
The breakfast offerings at Prive Riviera Park - OFICIAL have received substantial praise from guests. Many reviews highlight the breakfast as varied, plentiful and satisfying with a good selection of options to choose from. Guests particularly enjoyed the freshly made items like tapioca and made-to-order omelettes. The quality of the breakfast was frequently described as excellent with multiple comments noting it as wonderful, sensational and exceptional.
Despite the variety and quality of the offerings, some guests pointed out operational challenges. The breakfast area often faces overcrowding, leading to long lines and instances where seating and food replenishment couldn't keep up with demand. Additionally, a few guests mentioned that the menu did not change much from day to day, making it feel repetitive over longer stays.
The environment of the breakfast area tends to be well-organized and clean with staff praised for their efficiency and attentiveness. However, some mentioned the space can feel industrial and lacks sufficient capacity to handle all guests during peak times.
Overall, while the core quality and variety of the breakfast receive high marks, the experience could benefit from better crowd management and more dynamic menu options to avoid monotony for guests staying multiple days.
Guests of Prive Riviera Park - OFICIAL generally have positive remarks about the dinner offerings at the hotel. Many highlight the meals as very good with some praising the freshness and taste. The dinner is often described as worth the cost with several patrons considering both breakfast and dinner impeccable. There are commendations for the varied food options available for half board and some guests particularly enjoyed the complimentary features such as dessert, which includes delicious pudding.
However, there are notable criticisms. Several diners found the dinner options limited with some commenting on the repetitive and simple menus. One repeated concern is the lack of variety, particularly the minimal meat options. Despite this, certain guests still appreciated the quality of what was offered, especially during special occasions like Christmas dinner, which received specific praise for its quality and organization.
On the less favorable side, some reviews mention a decline in dinner quality over time and dissatisfaction with the dining environment, including issues with cleanliness and service. The cost of food and drinks was also deemed expensive by some guests.
In summary, while Prive Riviera Park - OFICIAL has received significant praise for its food quality, especially during dinner, guest experiences suggest room for improvement in variety and consistency.
Prive Riviera Park - OFICIAL offers a mix of experiences when it comes to their room accommodations. On the positive side, the rooms are often praised for their spaciousness and comfort, especially for families. Many guests appreciate the layout featuring multiple bedrooms, living areas and small kitchens, which make the stay convenient and practical, particularly for longer visits. The views from various rooms, particularly those with balconies, receive high marks, adding an enjoyable element to the stay. Clean rooms are frequently noted, though this seems to vary between visits.
However, there are numerous concerns that cannot be overlooked. Many guests report issues with room cleanliness, noting dirty linens, stained towels and maintenance problems such as clogged drains, bad odors and poor acoustics. The air conditioning is a common complaint, often cited as inefficient against the heat. Additional issues include broken furniture, outdated appliances and insufficient kitchen utensils, making in-room meal preparation difficult.
Services like room cleaning, towel replacement and general upkeep appear inconsistent and slow, contributing to a less satisfactory experience. The check-in process is often described as lengthy and overcrowded elevators further compound inconvenience.
While the hotel's location and overall structure get positive feedback, improving room maintenance and consistent cleaning services are crucial. Enhancing the functionality of room amenities would significantly elevate the guest experience.
Prive Riviera Park - OFICIAL has garnered mixed reviews regarding its beds with an overwhelming number of guests expressing dissatisfaction with both the comfort and cleanliness of the mattresses and bed linens. Many visitors noted that the double beds were actually two single beds pushed together, often resulting in discomfort due to the gap between the mattresses. The sofa beds also received significant criticism; numerous guests reported that they were particularly uncomfortable with thin, hard or noisy mattresses, making them unsuitable for a good night's sleep, especially for children.
Some guests encountered specific issues such as broken bed frames, torn or old mattresses and dirty or grimy bed linens. There were also mentions of unpleasant odors in the rooms and stained blankets and towels, further contributing to an underwhelming experience.
On the positive side, a handful of guests found the beds comfortable and praised the bedding as very good. A few reports mentioned well-organized rooms and comfortable accommodations despite the bed-related issues. However, the feedback suggests that the overall experience could be greatly enhanced with improved mattress quality and more attentive cleaning services.
In summary, while some guests did find aspects of the bedding satisfactory, the prevailing opinion indicates a need for significant improvements in mattress comfort, bed frame stability and overall cleanliness to ensure a more consistent and pleasant stay.
Prive Riviera Park - OFICIAL is praised for its convenient location and well-rounded facilities, including restaurants, cafeterias and pizzerias. The pool areas receive frequent commendation for being clean and well-maintained with a variety of activities offered throughout the day. Despite these positives, the hotel faces significant criticism regarding cleanliness. Both communal and private areas, including rooms and bathrooms, have been reported as poorly maintained, often described as dirty and in need of better cleaning services.
Issues such as dirty towels, stained linen, cockroaches and unpleasant odors were frequently mentioned. The hotel's room cleaning service, which operates every three days when requested, also falls short in keeping spaces tidy. Additionally, common areas such as hallways, stairwells and elevators have received complaints about cleanliness and maintenance. Guests noted that pool and bathroom cleanliness were inconsistent, sometimes presenting strong unpleasant odors.
Despite the structural amenities and available services, the hotel struggles with consistent cleanliness and upkeep, leading to a less satisfactory overall guest experience.
At Prive Riviera Park - OFICIAL, the hotel's staff receives high praise for their politeness, friendliness and attentiveness. Guests consistently mention the courteous and helpful nature of employees, especially noting the exceptional hospitality at check-in and reception with staff members like Derick and Naiara receiving special commendations for their professionalism and efficiency.
The hotel's recreational and entertainment staff, including those at the children's area and responsible for activities like the Bingo game, are highlighted for their engaging and enjoyable service. The general ambiance and service at the restaurant and bars are also positively mentioned with particular emphasis on the good atmosphere and the attentiveness of the buffet waiters.
However, not all feedback is positive. Some guests experienced slower than desired service, particularly at the pool bar and during check-in and check-out. A subset of reviews pointed out issues with unfulfilled requests, poor customer service from certain staff and occasional rudeness. Despite these inconsistencies, the majority opinion underscores a strong, friendly and attentive service culture, contributing significantly to an overall pleasant stay.
Prive Riviera Park - OFICIAL has drawn consistent feedback regarding its Wi-Fi service with the majority of reviews indicating significant dissatisfaction. Guests reported that the internet connection was largely unreliable and often unusable with signals being weak, slow and prone to frequent disconnections. On several occasions, it was noted that the Wi-Fi did not work at all throughout guests' stays, impacting their ability to browse or even connect to the network. Despite these issues, there are positive aspects to the hotel such as effective heating and dedicated spaces for children. However, for those requiring consistent internet access, the Wi-Fi service at Prive Riviera Park - OFICIAL leaves much to be desired and could benefit greatly from improvements.
Guests have mixed opinions about the gym at 'Prive Riviera Park - OFICIAL'. Many highlighted that the gym is beautiful and found its facilities to be top notch, describing it as satisfactory in terms of the equipment and overall ambience. However, there are notable concerns about its operating hours. The gym closes quite early at 7 pm, which many guests found inconvenient compared to other hotels where gyms typically stay open until 10 pm. Additionally, its opening hours seem to coincide with times when guests are usually out or enjoying the pools and it does not open on weekends. There are also limitations on the number of people allowed to use the gym at a time with a maximum capacity of six, which may affect one's ability to utilize the space during peak times. Despite these operational constraints, the location within the hotel is deemed good by some guests.
The pool area at Prive Riviera Park - OFICIAL receives a mix of feedback from guests. The hotel boasts a large variety and number of pools, including options with heated water, which cater to various preferences and ensure some degree of comfort and enjoyment. Pools are generally described as clean and well-maintained with daily cleaning routines noted by several reviewers. The water parks associated with the hotel are particularly praised for being fun and easily accessible, adding extra value to the stay.
However, issues such as overcrowding are a common drawback with many guests noting that the pools can often become packed, potentially affecting the overall experience. A significant downside mentioned is the presence of noise disturbances during nighttime with late-night revelers at the pool area sometimes disrupting the peace.
Although the children's pool and the availability of different temperature settings across the various pools are appreciated, cleanliness concerns are raised periodically with some guests encountering dirty or poorly maintained facilities. Additional comments highlight the problem of guests not adhering to the pool rules, including those related to food, drink and smoking.
Despite these shortcomings, the vast pool area and associated leisure facilities make the pool experience largely enjoyable for both adults and children, contributing to an overall pleasant stay at the hotel.
Prive Riviera Park - OFICIAL offers free parking as an included feature and for those fortunate enough to find a spot, it's either in the underground garage or within an enclosed, gated area. However, the overall parking experience appears to be a significant drawback for many guests. The hotel's parking lot is described as crowded, limited and chaotic, often leaving guests without adequate spaces. The rotation system and lack of designated parking per apartment complex the issue, which is particularly challenging due to the 400 spots being insufficient for the 700 apartments.
Additionally, the cleanliness and maintenance of the parking facilities have been criticized with complaints about a strong sewage smell and dirty conditions. Navigating the parking can be cumbersome, further complicated by difficult access points and a need for clearer signage. Some guests noted that dealing with parking is problematic due to minimal elevator availability and the crowded nature of the facility during peak times.
Despite the challenges, there are positives such as the availability of large vehicle spaces and some areas with easy garage access. For best results, guests recommend trying to park on the S1 floor where possible. However, generally, the parking issues highlight a need for improvements to better accommodate all guests.
Prive Riviera Park – OFICIAL is widely recognized as an ideal destination for families, particularly those with children. The hotel provides a spacious and comfortable environment with many guests appreciating the large flats perfect for family stays. It boasts a variety of family-friendly amenities, including extensive parks and children's play areas that are well-maintained and expansive. The family-oriented atmosphere ensures a fun-filled experience for everyone with guaranteed fun at its numerous water parks and aquatic areas.
The hotel's entertainment team, highlighted by helpful staff members such as Rômulo, delivers engaging activities that keep both children and adults entertained. Guests have noted the great environment for children with various play areas that cater to the younger guests’ enjoyment. Families have expressed satisfaction with the hotel's proximity to major water parks, enhancing the overall appeal for those seeking aquatic adventures.
While there are some logistical concerns, such as crowded elevators and delayed service at reception, the general consensus is positive about the hotel’s suitability for family vacations. Additionally, minor issues such as occasional maintenance and crowded breakfast areas are overshadowed by the hotel’s strong focus on providing a family-friendly environment.
In summary, Prive Riviera Park – OFICIAL is a top choice for families looking to enjoy a vacation filled with activities and fun for all ages. The extensive parks, engaging entertainment and accommodating facilities make it a perfect getaway for family trips.
Prive Riviera Park - OFICIAL is touted as a well-located and clean hotel, offering varied leisure options that include amenities such as adult swimming pools. Guests generally found the cost-benefit ratio to be decent with many appreciating the value for money the hotel offers, especially considering its network of parks and clubs. While the hotel is officially rated four stars on booking platforms, some reviews suggest that it falls slightly short of true four-star luxury. However, its services and facilities are still of a high standard, making it a good choice for those seeking a near-luxury experience without the premium price tag. COVID-19 safety protocols are in place, ensuring a safe environment for all guests. Overall, the hotel meets expectations for its category and provides a satisfactory stay for travelers seeking comfort and amenities in line with its rating.
Prive Riviera Park - OFICIAL offers a variety of swimming pool options for guests, many of which are heated and well-maintained. Guests appreciate the range of heated pools available with temperatures that cater to different preferences; some pools are warm to hot, providing a relaxing swimming experience. The hotel ensures that the pools are cleaned regularly, maintaining a high standard of hygiene.
The heated pools are a particularly popular feature and the children's pool also benefits from warmth, ensuring comfort for younger guests. The pools are open until late, offering flexibility for those who wish to enjoy a night swim. Despite some mentions of temperature variations and the occasional lack of available heated pools, the overall feedback highlights satisfaction with the pool facilities.
The pool area is equipped with tables and chairs, allowing guests to relax by the water comfortably. However, there are some suggestions regarding the cold pools and mixed feedback about the availability of truly heated pools at all times.
Most guests find the heated pools to be a standout feature, making their stay enjoyable and recommending it for this specific amenity.
Prive Riviera Park - OFICIAL boasts an impressive outdoor pool area, featuring multiple heated and meticulously cleaned pools. Guests have praised the hotel for its wonderful and well-maintained outdoor facilities, which include various pools catering to different preferences and temperatures. The setup is particularly appreciated by families seeking recreation with distinct areas such as a kids pool and adult pool conveniently located close to each other.
Cleaning of the pool areas is a daily routine, maintaining a high level of hygiene and ensuring that the pools remain in good condition. However, there are occasional comments about the pools becoming dirty, possibly due to their popularity and constant use. Despite the busyness and sometimes having to deal with inconsiderate guests, the pools offer a pleasant and enjoyable experience for visitors.
In addition to the hotel's pools, guests can access nearby parks, broadening their options for outdoor entertainment. The pool bar, although noted for its slow service, adds to the overall leisure experience. While there might be some minor issues, like no sun in some pools during the afternoon, the diverse outdoor pool options and general upkeep make the Prive Riviera Park a notable destination for pool enthusiasts.
Prive Riviera Park - OFICIAL offers an impressive and luxurious atmosphere, making it a standout choice for those seeking an opulent stay. Guests frequently describe the hotel as beautiful with a posh and lovely ambience. The big swimming pool adds a touch of luxury that's hard to overlook. The villa rooms come highly praised for their extraordinary comfort and stylish decor, featuring luxurious sofas and baths. Despite occasional overcrowding, the luxurious ambience remains a notable highlight.
However, not all aspects meet the high expectations of luxury. Some reviews mention that specific luxury amenities are lacking and the overall facilities fall short of making up for these deficiencies. While comfort and style are commendable, the term luxury might be an overstatement according to some guests. Nevertheless, for many, the high-end environment and the overall luxurious feel of Prive Riviera Park - OFICIAL make it a memorable destination.
Prive Riviera Park - OFICIAL offers a pet-friendly environment with facilities and services tailored for guests traveling with their furry friends. Dogs are accepted and there is a dedicated pet care area available. They provide advance notifications about pet rules, ensuring guests are well informed. There are, however, limitations such as restricted lobby circulation for dogs and lack of detailed pet policies. A significant downside mentioned is the high cost associated with keeping pets, which can be nearly as much as the reservation itself. While the hotel is pet-friendly, some guests noted issues with the cleanliness related to pets and inadequate information about the pet services offered. Despite these concerns, the hotel does make an effort to accommodate guests traveling with pets.
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Location
The location of Prive Riviera Park also allows for easy access to local shops and supermarkets, which adds an element of convenience for those looking to shop or dine locally. Despite its central position, the hotel provides an oasis of calm, away from the chaos of downtown, while still keeping guests close to everything they need. The availability of heated pools, a gym and spacious rooms adds to the appeal, along with a commendable breakfast that many guests have found delightful.
Overall, the hotel's location is repeatedly highlighted as exceptional, offering practical and convenient access to the best that the area has to offer, making it a popular choice among travelers. The combination of strategic positioning, excellent service and various amenities has led to high satisfaction among guests, particularly for families and those looking to enjoy the nearby attractions with ease.
Breakfast
Despite the variety and quality of the offerings, some guests pointed out operational challenges. The breakfast area often faces overcrowding, leading to long lines and instances where seating and food replenishment couldn't keep up with demand. Additionally, a few guests mentioned that the menu did not change much from day to day, making it feel repetitive over longer stays.
The environment of the breakfast area tends to be well-organized and clean with staff praised for their efficiency and attentiveness. However, some mentioned the space can feel industrial and lacks sufficient capacity to handle all guests during peak times.
Overall, while the core quality and variety of the breakfast receive high marks, the experience could benefit from better crowd management and more dynamic menu options to avoid monotony for guests staying multiple days.
Dinner
However, there are notable criticisms. Several diners found the dinner options limited with some commenting on the repetitive and simple menus. One repeated concern is the lack of variety, particularly the minimal meat options. Despite this, certain guests still appreciated the quality of what was offered, especially during special occasions like Christmas dinner, which received specific praise for its quality and organization.
On the less favorable side, some reviews mention a decline in dinner quality over time and dissatisfaction with the dining environment, including issues with cleanliness and service. The cost of food and drinks was also deemed expensive by some guests.
In summary, while Prive Riviera Park - OFICIAL has received significant praise for its food quality, especially during dinner, guest experiences suggest room for improvement in variety and consistency.
Rooms
However, there are numerous concerns that cannot be overlooked. Many guests report issues with room cleanliness, noting dirty linens, stained towels and maintenance problems such as clogged drains, bad odors and poor acoustics. The air conditioning is a common complaint, often cited as inefficient against the heat. Additional issues include broken furniture, outdated appliances and insufficient kitchen utensils, making in-room meal preparation difficult.
Services like room cleaning, towel replacement and general upkeep appear inconsistent and slow, contributing to a less satisfactory experience. The check-in process is often described as lengthy and overcrowded elevators further compound inconvenience.
While the hotel's location and overall structure get positive feedback, improving room maintenance and consistent cleaning services are crucial. Enhancing the functionality of room amenities would significantly elevate the guest experience.
Beds
Some guests encountered specific issues such as broken bed frames, torn or old mattresses and dirty or grimy bed linens. There were also mentions of unpleasant odors in the rooms and stained blankets and towels, further contributing to an underwhelming experience.
On the positive side, a handful of guests found the beds comfortable and praised the bedding as very good. A few reports mentioned well-organized rooms and comfortable accommodations despite the bed-related issues. However, the feedback suggests that the overall experience could be greatly enhanced with improved mattress quality and more attentive cleaning services.
In summary, while some guests did find aspects of the bedding satisfactory, the prevailing opinion indicates a need for significant improvements in mattress comfort, bed frame stability and overall cleanliness to ensure a more consistent and pleasant stay.
Cleanliness
Issues such as dirty towels, stained linen, cockroaches and unpleasant odors were frequently mentioned. The hotel's room cleaning service, which operates every three days when requested, also falls short in keeping spaces tidy. Additionally, common areas such as hallways, stairwells and elevators have received complaints about cleanliness and maintenance. Guests noted that pool and bathroom cleanliness were inconsistent, sometimes presenting strong unpleasant odors.
Despite the structural amenities and available services, the hotel struggles with consistent cleanliness and upkeep, leading to a less satisfactory overall guest experience.
Staff
The hotel's recreational and entertainment staff, including those at the children's area and responsible for activities like the Bingo game, are highlighted for their engaging and enjoyable service. The general ambiance and service at the restaurant and bars are also positively mentioned with particular emphasis on the good atmosphere and the attentiveness of the buffet waiters.
However, not all feedback is positive. Some guests experienced slower than desired service, particularly at the pool bar and during check-in and check-out. A subset of reviews pointed out issues with unfulfilled requests, poor customer service from certain staff and occasional rudeness. Despite these inconsistencies, the majority opinion underscores a strong, friendly and attentive service culture, contributing significantly to an overall pleasant stay.
Wi-Fi
Gym
Pool
However, issues such as overcrowding are a common drawback with many guests noting that the pools can often become packed, potentially affecting the overall experience. A significant downside mentioned is the presence of noise disturbances during nighttime with late-night revelers at the pool area sometimes disrupting the peace.
Although the children's pool and the availability of different temperature settings across the various pools are appreciated, cleanliness concerns are raised periodically with some guests encountering dirty or poorly maintained facilities. Additional comments highlight the problem of guests not adhering to the pool rules, including those related to food, drink and smoking.
Despite these shortcomings, the vast pool area and associated leisure facilities make the pool experience largely enjoyable for both adults and children, contributing to an overall pleasant stay at the hotel.
Parking
Additionally, the cleanliness and maintenance of the parking facilities have been criticized with complaints about a strong sewage smell and dirty conditions. Navigating the parking can be cumbersome, further complicated by difficult access points and a need for clearer signage. Some guests noted that dealing with parking is problematic due to minimal elevator availability and the crowded nature of the facility during peak times.
Despite the challenges, there are positives such as the availability of large vehicle spaces and some areas with easy garage access. For best results, guests recommend trying to park on the S1 floor where possible. However, generally, the parking issues highlight a need for improvements to better accommodate all guests.
Family
The hotel's entertainment team, highlighted by helpful staff members such as Rômulo, delivers engaging activities that keep both children and adults entertained. Guests have noted the great environment for children with various play areas that cater to the younger guests’ enjoyment. Families have expressed satisfaction with the hotel's proximity to major water parks, enhancing the overall appeal for those seeking aquatic adventures.
While there are some logistical concerns, such as crowded elevators and delayed service at reception, the general consensus is positive about the hotel’s suitability for family vacations. Additionally, minor issues such as occasional maintenance and crowded breakfast areas are overshadowed by the hotel’s strong focus on providing a family-friendly environment.
In summary, Prive Riviera Park – OFICIAL is a top choice for families looking to enjoy a vacation filled with activities and fun for all ages. The extensive parks, engaging entertainment and accommodating facilities make it a perfect getaway for family trips.
4 Star
Heated Pool
The heated pools are a particularly popular feature and the children's pool also benefits from warmth, ensuring comfort for younger guests. The pools are open until late, offering flexibility for those who wish to enjoy a night swim. Despite some mentions of temperature variations and the occasional lack of available heated pools, the overall feedback highlights satisfaction with the pool facilities.
The pool area is equipped with tables and chairs, allowing guests to relax by the water comfortably. However, there are some suggestions regarding the cold pools and mixed feedback about the availability of truly heated pools at all times.
Most guests find the heated pools to be a standout feature, making their stay enjoyable and recommending it for this specific amenity.
Outdoor Pool
Cleaning of the pool areas is a daily routine, maintaining a high level of hygiene and ensuring that the pools remain in good condition. However, there are occasional comments about the pools becoming dirty, possibly due to their popularity and constant use. Despite the busyness and sometimes having to deal with inconsiderate guests, the pools offer a pleasant and enjoyable experience for visitors.
In addition to the hotel's pools, guests can access nearby parks, broadening their options for outdoor entertainment. The pool bar, although noted for its slow service, adds to the overall leisure experience. While there might be some minor issues, like no sun in some pools during the afternoon, the diverse outdoor pool options and general upkeep make the Prive Riviera Park a notable destination for pool enthusiasts.
Luxury
However, not all aspects meet the high expectations of luxury. Some reviews mention that specific luxury amenities are lacking and the overall facilities fall short of making up for these deficiencies. While comfort and style are commendable, the term luxury might be an overstatement according to some guests. Nevertheless, for many, the high-end environment and the overall luxurious feel of Prive Riviera Park - OFICIAL make it a memorable destination.
Dog Friendly
Yes, Riviera Park Hotel by WAM Experience has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Riviera Park Hotel by WAM Experience.
Yes, Riviera Park Hotel by WAM Experience welcomes dogs.
Yes, parking facilities are available at Riviera Park Hotel by WAM Experience.
Yes, Riviera Park Hotel by WAM Experience has a gym.
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