DIROMA INTERNACIONAL RESORT - BVTUR
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Summary of reviewsDIROMA INTERNACIONAL RESORT - BVTUR receives high praise for its strategically located property close to Caldas Novas' main attractions. Guests appreciate its proximity to shopping centers, restaurants and tourist spots like Diroma Acqua Park and the Japanese garden, combined with the serene, wooded setting that offers a peaceful retreat from urban life. The resort's amenities and friendly staff further elevate the experience with visitors enjoying the clean, safe environment and unique charm, including sightings of macaws.
The breakfast at the resort is frequently lauded as a highlight of guests' stays. The extensive variety and quality of the offerings, including delicious tapioca and strong coffee, combined with the polite, helpful service, create a wonderful dining experience. Though there are some unmet desires for more bread options and regular coffee, the breakfast remains a standout feature.
Dining overall gets a mix of feedback. Dinner, while praised for quality, is not available every night and some guests find the food and drink prices higher compared to local options. Nonetheless, most guests are satisfied with the food provided, especially with lunch options.
The rooms at the resort are highly rated for their cleanliness, comfort and spaciousness. Guests enjoy the thoughtful amenities, including multiple televisions and bathrooms and appreciate the daily cleaning service. Issues with room maintenance are rare and do not significantly detract from the overall positive experience.
Cleanliness is a strong point at the resort. From rooms to common areas and pools, everything is kept in excellent condition. The attentive staff ensures that the high standards of hygiene are upheld, contributing to a welcoming and pleasant atmosphere.
The staff receives high commendations for their politeness, friendliness and efficiency. Their dedication enhances the guest experience with particular mention of the attentive service provided by the receptionists, cleaning personnel and pool staff. Although there are occasional less favorable interactions, the overall professionalism and helpfulness of the staff leave a lasting positive impression.
However, the free Wi-Fi service at the resort is a common source of complaint with many guests experiencing weak or unstable connections in their rooms and throughout the resort. This is an area needing significant improvement.
The fitness facilities have mixed reviews. Some guests experienced inconvenience due to renovations and limited equipment availability. However, there are signs of improvements in this area.
The pool areas are generally well-received with warm and clean pools enhancing the relaxation experience. However, overcrowding during peak times, inconsistent water temperatures and occasional maintenance issues are noted. Despite this, the overall pool experience is enjoyable for most guests.
Parking facilities are generally appreciated for their convenience, though additional shading and clearer communication on parking spots could enhance guest satisfaction.
The quality of beds is largely praised with guests highlighting the comfort and cleanliness of the bed linens. Issues such as uneven double bed configurations are occasionally mentioned but do not overshadow the positive feedback on overall bed comfort.
As a three-star resort, DIROMA INTERNACIONAL RESORT - BVTUR delivers satisfactory accommodations and services with good cost-benefit balance. While some guests suggest improvements in bed comfort and service levels, the resort meets standard expectations for its classification and offers enjoyable stays with well-varied meals and well-kept pools.
The children's pool area is generally well-regarded with fun features like a water slide. However, the temperature of the children's pools is often cited as too cold, which could benefit from adjustment to enhance the overall family experience.
Categories
The breakfast at the resort is frequently lauded as a highlight of guests' stays. The extensive variety and quality of the offerings, including delicious tapioca and strong coffee, combined with the polite, helpful service, create a wonderful dining experience. Though there are some unmet desires for more bread options and regular coffee, the breakfast remains a standout feature.
Dining overall gets a mix of feedback. Dinner, while praised for quality, is not available every night and some guests find the food and drink prices higher compared to local options. Nonetheless, most guests are satisfied with the food provided, especially with lunch options.
The rooms at the resort are highly rated for their cleanliness, comfort and spaciousness. Guests enjoy the thoughtful amenities, including multiple televisions and bathrooms and appreciate the daily cleaning service. Issues with room maintenance are rare and do not significantly detract from the overall positive experience.
Cleanliness is a strong point at the resort. From rooms to common areas and pools, everything is kept in excellent condition. The attentive staff ensures that the high standards of hygiene are upheld, contributing to a welcoming and pleasant atmosphere.
The staff receives high commendations for their politeness, friendliness and efficiency. Their dedication enhances the guest experience with particular mention of the attentive service provided by the receptionists, cleaning personnel and pool staff. Although there are occasional less favorable interactions, the overall professionalism and helpfulness of the staff leave a lasting positive impression.
However, the free Wi-Fi service at the resort is a common source of complaint with many guests experiencing weak or unstable connections in their rooms and throughout the resort. This is an area needing significant improvement.
The fitness facilities have mixed reviews. Some guests experienced inconvenience due to renovations and limited equipment availability. However, there are signs of improvements in this area.
The pool areas are generally well-received with warm and clean pools enhancing the relaxation experience. However, overcrowding during peak times, inconsistent water temperatures and occasional maintenance issues are noted. Despite this, the overall pool experience is enjoyable for most guests.
Parking facilities are generally appreciated for their convenience, though additional shading and clearer communication on parking spots could enhance guest satisfaction.
The quality of beds is largely praised with guests highlighting the comfort and cleanliness of the bed linens. Issues such as uneven double bed configurations are occasionally mentioned but do not overshadow the positive feedback on overall bed comfort.
As a three-star resort, DIROMA INTERNACIONAL RESORT - BVTUR delivers satisfactory accommodations and services with good cost-benefit balance. While some guests suggest improvements in bed comfort and service levels, the resort meets standard expectations for its classification and offers enjoyable stays with well-varied meals and well-kept pools.
The children's pool area is generally well-regarded with fun features like a water slide. However, the temperature of the children's pools is often cited as too cold, which could benefit from adjustment to enhance the overall family experience.
3-Star Aparthotel
This aparthotel is a popular choice, providing comfortable accommodation and services.
Aparthotel with Children's Pool
This aparthotel offers a fantastic experience for families with its access to DiRoma Acqua Park, ensuring a fun-filled stay. The resort has dedicated children's pools and play areas, creating a safe and enjoyable environment for kids of all ages.
Aparthotel with Heated Pool
Guests of Thermas diRoma Hotel have free access to DiRoma Acqua Park, described as the most complete and sensational water park in Caldas Novas. It features 15 thermal pools, radical slides, a lazy river, kids' area, jacuzzis, and saunas, offering extensive thermal water leisure options.
Aparthotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Aparthotel with Parking
Small Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
Nestled conveniently close to Caldas Novas' main entrance road, DIROMA INTERNACIONAL RESORT - BVTUR is frequently praised for its optimal location. The hotel boasts great access to downtown, shopping centers and key tourist attractions, such as the nearby Japanese garden and Diroma Acqua Park. Guests appreciate the proximity to supermarkets, restaurants and bakeries, making it easy to find essentials and dining options.
Many visitors commend the resort's peaceful and wooded setting, which offers a serene escape from city life yet remains within easy reach of the center. The area surrounding the resort is notably clean and safe, adding to its appeal. Well-maintained amenities and a friendly staff further enhance the experience, ensuring a comfortable and enjoyable stay. The spacious, airy environment and sightings of macaws add a unique charm to the location.
Though some mention the resort being a bit far from the city center, others see this distance as a respite from urban chaos. Convenient access via transportation apps alleviates concerns about the slight distance. Overall, the resort's excellent location, combined with its amenities and service, makes it a top choice for a relaxing getaway in Caldas Novas.
The breakfast at DIROMA INTERNACIONAL RESORT - BVTUR has garnered overwhelmingly positive remarks from guests. Comments repeatedly highlight the variety and abundance of options, making the breakfast both hearty and plentiful. Many guests describe it as exceptional, wonderful and even spectacular, emphasizing the diverse spread available each morning. The breakfast is not only varied but also very tasty and well-prepared with specific mentions of delicious tapioca and strong, flavorful coffee.
The service during breakfast also receives frequent praise with staff being described as polite, kind and helpful, ensuring a pleasant dining experience. The ambiance adds to the charm with some guests noting the delightful presence of macaws and the soothing sounds of nature.
The overall structure and cleanliness of the resort, including the breakfast area, are commended, further enhancing the dining experience. While a few guests mentioned a desire for more bread options and regular coffee, the consensus remains that the breakfast is a standout feature of their stay, contributing significantly to the exceptional experience at this resort.
Guests have a lot to say about dining at DIROMA INTERNACIONAL RESORT - BVTUR and the feedback is a mix of praise and constructive suggestions. Breakfast at the hotel receives high acclaim, described as delicious and varied with some even calling it excellent and wonderful. Lunchtime continues to impress with tasty and varied menu options with some guests noting that their lunch add-on was a great decision.
The dinner situation, however, appears to be a slight point of contention. While the food quality for dinner is praised, from hamburgers to Japanese cuisine, dinner isn't offered every night, which leaves some guests wishing the restaurant operated during the evening. Those who did dine at the hotel particularly enjoyed the options available.
Some concerns were raised about the price of meals and drinks with several guests finding them to be quite expensive when compared to local market prices in Caldas Novas. There were also remarks about specific dishes, such as a grilled meat portion being too greasy and a Piña Colada not meeting expectations.
Service at the wet bar was noted to be slow with limited and costly snack options. Overall, despite the pricing concerns and occasional service hiccups, the dining experience at DIROMA INTERNACIONAL RESORT seems to leave a positive impression on many guests.
The rooms at DIROMA INTERNACIONAL RESORT - BVTUR are consistently praised for their cleanliness, comfort and spaciousness. Guests highlight well-maintained accommodations with comfortable beds and plentiful, high-quality linens and bath towels. Many reviews mention the convenience of having two televisions and two bathrooms in each apartment, which is especially appreciated by families and larger groups seeking privacy and space.
The rooms are described as cozy and well-organized with daily cleaning services ensuring a neat and welcoming environment. The overall room layout is said to be excellent with amenities such as mini-fridges, hairdryers and independent rooms and bathrooms adding to the comfort and usability.
Guests appreciate the balance of aesthetic and practical elements, noting beautiful apartment designs alongside strong functionality. The large, airy spaces and thoughtful arrangement of room facilities make the accommodations feel luxurious and accommodating.
While most reviews are positive, a few guests noted issues with room cleanliness and maintenance, including dusty floors and non-functioning appliances. However, these concerns were in the minority and didn't overshadow the general satisfaction with the rooms. Overall, the resort's rooms receive high marks for providing a pleasant and comfortable stay.
Guests at DIROMA INTERNACIONAL RESORT - BVTUR generally found the beds to be comfortable with many praising the quality of the mattress and bed linens. Positive feedback highlighted the comfort and cleanliness of the rooms and particularly the excellent pillows and multiple high-quality linens. Many reviewers enjoyed a very comfortable sleep, often describing the beds as wonderful or great.
However, some guests noted issues with the double beds, which were often two single beds combined, leading to discomfort due to uneven alignment. Occasional mentions of hard or uncomfortable mattresses were present and a few rooms had beds that weren’t up to expectations. Despite these mixed experiences with double beds, the general consensus leaned towards satisfaction with the bed comfort, contributing to an overall positive stay.
'DIROMA INTERNACIONAL RESORT - BVTUR' consistently receives high praise for its cleanliness from guests. Visitors frequently highlight the hotel's immaculate state, describing everything from the accommodations to the common areas as exceptionally clean. The rooms, bathrooms and pools are regularly mentioned as being spotless and well-maintained with daily cleaning services ensuring a fresh environment throughout the stay.
Guests note that the bed linens, towels and overall apartment organization further contribute to a comfortable experience. The hotel staff is recognized for its politeness and attentiveness, playing a crucial role in maintaining high standards of hygiene and service. Despite occasional minor lapses, such as a delay in room cleaning or a brief dip in pool cleanliness during busy periods, the overall feedback underscores a well-kept and inviting atmosphere.
The resort's commitment to cleanliness extends to its facilities with pools regularly cleaned and maintained for guest enjoyment. This focus on cleanliness, combined with warm and clean pools, adds to the overall exceptional experience noted by many who have stayed at the resort.
At DiRoma Internacional Resort - BVTUR, the standout quality of the stay is unmistakably the staff. Guests frequently highlight the politeness, friendliness and attentiveness of the hotel's team, from receptionists to cleaning personnel. This dedication to customer service is consistent across all areas with specific praise for the employees' helpfulness, patience and professionalism.
The waitstaff and cleaning staff, in particular, are commended for being efficient and courteous, ensuring that rooms are clean and services are delivered effectively. Guest interactions with the staff seem to greatly enhance their experience with individuals like receptionist Daniele receiving individual mention for exceptional helpfulness.
Moreover, the animation team and lifeguards at the pools add to the family-friendly atmosphere, making the resort an excellent choice for those with children. The overall service provided by the staff far exceeds expectations, creating a welcoming and well-organized environment.
While there are few instances of less favorable interactions, such as a grumpy restaurant employee, these occurrences are outweighed by the overwhelmingly positive experiences reported by many guests. The resort's staff not only receive guests warmly but also maintain a high standard of politeness and care throughout their stay, contributing significantly to the resort's high ratings and repeat visits.
The guest reviews for DIROMA INTERNACIONAL RESORT - BVTUR indicate that while some visitors reported a good Wi-Fi signal in certain areas, many experienced significant issues with the internet connection. Common complaints included weak or non-existent Wi-Fi in the rooms, unstable signals and connection problems throughout the resort. Guests highlighted that the Wi-Fi often did not meet their needs, particularly those traveling with children. Overall, the internet service seems to require improvement to meet the expectations of the guests.
The fitness facilities at DIROMA INTERNACIONAL RESORT - BVTUR have received mixed feedback from guests. Some guests noted that the gym was under renovation during their stay, leading to its unavailability without prior notification, affecting their experience. Others mentioned that the gym's equipment was limited with only one treadmill functioning out of four machines and some expressed dissatisfaction with the gym opening after 9 AM, making it inconvenient for early workouts. Despite these issues, there were a few positive remarks, indicating that improvements have been made to the weightlifting gym and some guests characterized the gym as good. Overall, while there are signs of enhancement, the gym facilities seem to require better maintenance and clearer communication with guests.
The pools at DIROMA INTERNACIONAL RESORT - BVTUR are generally praised for being warm and clean. Guests appreciate that most of the pools are heated, providing a comfortable and relaxing experience. The pool area is well-maintained with 24-hour access that allows for flexible use. There are several pool options available, including a kids' pool and an adult recreation pool, which cater to diverse needs. Many visitors enjoyed the variety and cleanliness of the pools.
However, there are some criticisms. The pools can get crowded, especially during peak times and the water can sometimes appear cloudy. Some pools were undergoing renovations, affecting their use. There's also feedback about insufficient waiter service in the pool area and the need for more depth in the pools. Guests noted that the temperature of the pools can be inconsistent with some pools being too cold while others were described as too hot. Additionally, certain amenities like a wet bar were not as advertised.
Overall, the pools provide a pleasant and enjoyable experience, albeit with room for improvement in terms of maintenance and service. Safety and cleanliness are taken seriously with attentive staff ensuring a secure environment for all guests.
DIROMA INTERNACIONAL RESORT - BVTUR guests generally comment positively about the parking facilities. The parking options are highlighted as diverse with some spots conveniently situated right in front of the rooms, making access easy. The gates that control entry and exit operate efficiently and quickly, ensuring smooth movement in and out of the parking area.
However, a few guests note that there could be better communication regarding designated parking spaces to avoid confusion. Also mentioned is the lack of coverage or shade for cars, which might be a consideration during extreme weather conditions. Despite these minor issues, parking availability and strategic positioning within the resort remain appreciated features for visitors.
DIROMA INTERNACIONAL RESORT - BVTUR generally provides a reasonable stay with a good cost-benefit ratio, accurately reflecting its three-star classification. The rooms match their descriptions and the price point is appealing. Although some guests found the beds less comfortable than expected for a resort and noted that service could be improved to better align with typical resort standards, the accommodation itself meets the standard requirements for its rating. Highlights include a good variety of food and well-maintained pools. While the overall structure fits the three-star rating, some considered the experience just okay and mentioned they would not return.
DIROMA INTERNACIONAL RESORT's children's pool area receives generally positive feedback from guests. The children's pools are often described as good and very good with water that is considered child-friendly and playful. The resort also boasts a wonderful kids area complete with a water slide, which adds to the fun for young visitors.
However, there are some issues noted by guests. A recurring complaint is the temperature of the water in the children's pools with many mentioning that it is too cold. Some have suggested that heated pools could improve the experience. Additionally, while the cleanliness of the toilets of the facilities is generally appreciated, there were isolated reports of maintenance problems such as a leaking pipe and a clogged toilet.
Overall, the children's facilities at DIROMA INTERNACIONAL RESORT are enjoyable and engaging, despite a few areas needing improvement.
The DIROMA INTERNACIONAL RESORT – BVTUR offers a variety of heated pools, which have become a prominent feature of guest experiences. The resort's heated pools are praised for their very warm water, providing a comfortable and soothing environment for relaxation. Guests relished the outdoor heated pools, particularly enjoying their morning dips on quieter days. The resort houses several heated pools, including options specifically designed for children, making it a versatile choice for families and adults alike.
However, it should be noted that some guests found the water temperature to be exceptionally hot with certain pools attached to the bar being described as having hot water. Despite this, the majority of the heated pools were appreciated for their cleanliness and warmth. Though the resort could benefit from providing more options for heated pools, the existing ones, especially those for adults, were highly favored for their comfort and relaxation benefits.
The outdoor pool facilities at DIROMA INTERNACIONAL RESORT - BVTUR have garnered favorable remarks. Guests appreciate the numerous outdoor pools available, many of which are heated, ensuring a warm, cozy experience. The cleanliness of the pools is consistently highlighted, contributing to a pleasant swimming environment. For families, the resort offers child-friendly pools and a dedicated children's pool, though feedback suggests the need for warmer water in these areas. Visitors note that safety is a priority with a well-monitored pool area and attentive staff. The pools are also open 24 hours, providing flexibility for guests. Additional features like water slides and an engaging animation team add to the enjoyment. Overall, the resort's outdoor pool area offers a variety of leisure options with a reliable standard of cleanliness and safety.
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Location
Many visitors commend the resort's peaceful and wooded setting, which offers a serene escape from city life yet remains within easy reach of the center. The area surrounding the resort is notably clean and safe, adding to its appeal. Well-maintained amenities and a friendly staff further enhance the experience, ensuring a comfortable and enjoyable stay. The spacious, airy environment and sightings of macaws add a unique charm to the location.
Though some mention the resort being a bit far from the city center, others see this distance as a respite from urban chaos. Convenient access via transportation apps alleviates concerns about the slight distance. Overall, the resort's excellent location, combined with its amenities and service, makes it a top choice for a relaxing getaway in Caldas Novas.
Breakfast
The service during breakfast also receives frequent praise with staff being described as polite, kind and helpful, ensuring a pleasant dining experience. The ambiance adds to the charm with some guests noting the delightful presence of macaws and the soothing sounds of nature.
The overall structure and cleanliness of the resort, including the breakfast area, are commended, further enhancing the dining experience. While a few guests mentioned a desire for more bread options and regular coffee, the consensus remains that the breakfast is a standout feature of their stay, contributing significantly to the exceptional experience at this resort.
Dinner
The dinner situation, however, appears to be a slight point of contention. While the food quality for dinner is praised, from hamburgers to Japanese cuisine, dinner isn't offered every night, which leaves some guests wishing the restaurant operated during the evening. Those who did dine at the hotel particularly enjoyed the options available.
Some concerns were raised about the price of meals and drinks with several guests finding them to be quite expensive when compared to local market prices in Caldas Novas. There were also remarks about specific dishes, such as a grilled meat portion being too greasy and a Piña Colada not meeting expectations.
Service at the wet bar was noted to be slow with limited and costly snack options. Overall, despite the pricing concerns and occasional service hiccups, the dining experience at DIROMA INTERNACIONAL RESORT seems to leave a positive impression on many guests.
Rooms
The rooms are described as cozy and well-organized with daily cleaning services ensuring a neat and welcoming environment. The overall room layout is said to be excellent with amenities such as mini-fridges, hairdryers and independent rooms and bathrooms adding to the comfort and usability.
Guests appreciate the balance of aesthetic and practical elements, noting beautiful apartment designs alongside strong functionality. The large, airy spaces and thoughtful arrangement of room facilities make the accommodations feel luxurious and accommodating.
While most reviews are positive, a few guests noted issues with room cleanliness and maintenance, including dusty floors and non-functioning appliances. However, these concerns were in the minority and didn't overshadow the general satisfaction with the rooms. Overall, the resort's rooms receive high marks for providing a pleasant and comfortable stay.
Beds
However, some guests noted issues with the double beds, which were often two single beds combined, leading to discomfort due to uneven alignment. Occasional mentions of hard or uncomfortable mattresses were present and a few rooms had beds that weren’t up to expectations. Despite these mixed experiences with double beds, the general consensus leaned towards satisfaction with the bed comfort, contributing to an overall positive stay.
Cleanliness
Guests note that the bed linens, towels and overall apartment organization further contribute to a comfortable experience. The hotel staff is recognized for its politeness and attentiveness, playing a crucial role in maintaining high standards of hygiene and service. Despite occasional minor lapses, such as a delay in room cleaning or a brief dip in pool cleanliness during busy periods, the overall feedback underscores a well-kept and inviting atmosphere.
The resort's commitment to cleanliness extends to its facilities with pools regularly cleaned and maintained for guest enjoyment. This focus on cleanliness, combined with warm and clean pools, adds to the overall exceptional experience noted by many who have stayed at the resort.
Staff
The waitstaff and cleaning staff, in particular, are commended for being efficient and courteous, ensuring that rooms are clean and services are delivered effectively. Guest interactions with the staff seem to greatly enhance their experience with individuals like receptionist Daniele receiving individual mention for exceptional helpfulness.
Moreover, the animation team and lifeguards at the pools add to the family-friendly atmosphere, making the resort an excellent choice for those with children. The overall service provided by the staff far exceeds expectations, creating a welcoming and well-organized environment.
While there are few instances of less favorable interactions, such as a grumpy restaurant employee, these occurrences are outweighed by the overwhelmingly positive experiences reported by many guests. The resort's staff not only receive guests warmly but also maintain a high standard of politeness and care throughout their stay, contributing significantly to the resort's high ratings and repeat visits.
Wi-Fi
Gym
Pool
However, there are some criticisms. The pools can get crowded, especially during peak times and the water can sometimes appear cloudy. Some pools were undergoing renovations, affecting their use. There's also feedback about insufficient waiter service in the pool area and the need for more depth in the pools. Guests noted that the temperature of the pools can be inconsistent with some pools being too cold while others were described as too hot. Additionally, certain amenities like a wet bar were not as advertised.
Overall, the pools provide a pleasant and enjoyable experience, albeit with room for improvement in terms of maintenance and service. Safety and cleanliness are taken seriously with attentive staff ensuring a secure environment for all guests.
Parking
However, a few guests note that there could be better communication regarding designated parking spaces to avoid confusion. Also mentioned is the lack of coverage or shade for cars, which might be a consideration during extreme weather conditions. Despite these minor issues, parking availability and strategic positioning within the resort remain appreciated features for visitors.
3 Star
Children's Pool
However, there are some issues noted by guests. A recurring complaint is the temperature of the water in the children's pools with many mentioning that it is too cold. Some have suggested that heated pools could improve the experience. Additionally, while the cleanliness of the toilets of the facilities is generally appreciated, there were isolated reports of maintenance problems such as a leaking pipe and a clogged toilet.
Overall, the children's facilities at DIROMA INTERNACIONAL RESORT are enjoyable and engaging, despite a few areas needing improvement.
Heated Pool
However, it should be noted that some guests found the water temperature to be exceptionally hot with certain pools attached to the bar being described as having hot water. Despite this, the majority of the heated pools were appreciated for their cleanliness and warmth. Though the resort could benefit from providing more options for heated pools, the existing ones, especially those for adults, were highly favored for their comfort and relaxation benefits.
Outdoor Pool
Yes, DIROMA INTERNACIONAL RESORT - BVTUR has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at DIROMA INTERNACIONAL RESORT - BVTUR.
No, DIROMA INTERNACIONAL RESORT - BVTUR doesn't allow dogs.
Yes, parking facilities are available at DIROMA INTERNACIONAL RESORT - BVTUR.
No, DIROMA INTERNACIONAL RESORT - BVTUR doesn't have a gym.
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