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Summary of reviewsHSM Canarios Park is a serene, family-friendly hotel nestled in a picturesque environment near several beautiful coves like Cala Domingos and Cala Antena, making it perfect for nature lovers and those seeking a peaceful getaway. It serves as a great base for explorers with its proximity to attractions like the Drach caves and being convenient for running and hiking enthusiasts. Although somewhat isolated, a free shuttle bus to the beach helps guests access dining and entertainment options.
Breakfast at HSM Canarios Park is praised for being plentiful and varied with a good selection of cereals, eggs, toast and fruit. The inclusion of grilled dishes and long breakfast hours are appreciated, despite some guests finding it repetitive. Dinner has mixed reviews; while some found it tasty and sufficient with various meat and vegetable choices, others noted a lack of variety and an early dining schedule catering more to foreign visitors.
The rooms are generally clean and comfortable, featuring daily cleaning and small balconies with impressive views. However, guests note that the property is somewhat dated and requires updating with issues like rusty bathtubs, lack of soundproofing and outdated furnishings. Despite these minor drawbacks, the air conditioning and beds are well-received, although some find the mattresses too soft and pillows uncomfortable.
The hotel's cleanliness is frequently lauded with daily room cleaning and regular changes of towels and bed linen. The staff, including specific members like Miguel, Iván and Britany, receive high praise for their friendliness, attentiveness and multilingual skills, making guests feel exceptionally welcome.
Wi-Fi remains an area needing improvement with most guests finding it weak or non-existent. In contrast, the pool facilities are a highlight, featuring three clean and well-maintained pools, including a dedicated children's pool with slides, appealing to families. The hotel's outdoor areas are well-kept, providing ample loungers and a nearby cafeteria for convenience.
HSM Canarios Park excels as a family vacation destination, offering a range of child-centered activities, including a kids' club and evening shows, ensuring a fun and engaging environment for children. The family-friendly atmosphere, combined with good value for money, makes it a fantastic choice for families looking for a mix of relaxation and entertainment.
Despite some minor issues with bed comfort and outdated facilities, the hotel meets the expectations of a three-star establishment, offering a pleasant and enjoyable stay with commendable amenities and services that slightly exceed its rating. Show more
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Family Friendly Hotel
This hotel features an appealing onsite water park that caters to children from toddlers upwards. The hotel boasts fantastic pool areas, creating a child-friendly environment highlighted by water slides and a water playground.
Hotel with Swimming Pool
HSM Canarios Park offers three swimming pools, including one large pool and a shallow pool for children. Cleanliness and comfort are emphasized, with ample loungers available.
Pool Water Slide Water Park Outdoor Pool
Hotel with Outdoor Pool
Guests can enjoy three outdoor pools, with a specific splash pool area designed for children featuring slides and a jungle theme, catering well to families.
Hotel with Water Park
Features an appealing on-site water park catering to children, including toddlers. The hotel boasts fantastic pool areas, creating a child-friendly environment with water slides and a water playground. The children's pool is well-equipped, delivering an experience closer to an aquapark.
Hotel with Pool Water Slide
Features an appealing on-site water park that caters to children from toddlers upwards. The hotel boasts fantastic pool areas, creating a child-friendly environment highlighted by water slides and a water playground.
Hotel with Tennis Courts
3-Star Hotel
Room Types
Double Room (2 Adults + 2 Children)This family room features a balcony, cable TV and tile/marble floor and air conditioning.
Double RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 3 beds.
Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 3 beds.
Double Room (2 Adults + 1 Child)This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 3 beds.
Double Room with Sea ViewThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.
Double Room with Sea ViewThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 3 beds.
Single RoomThis air-conditioned single room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.
Guest Reviews
7.6
Good
Location
HSM Canarios Park boasts a serene and picturesque environment, ideal for families seeking peace and quiet in nature. Situated near several beautiful coves, the hotel offers access to a variety of stunning beachfronts within walking distance. Cala Domingos and Cala Antena, among others, are near enough for enjoyable strolls and provide breathtaking viewpoints.
Despite being somewhat removed from the hustle and bustle of city life, the hotel's tranquil setting is perfect for those who appreciate a quieter atmosphere. It serves as an excellent base for explorers with close proximity to notable attractions like the Drach caves and a convenient location for running and hiking enthusiasts.
While the location is a bit isolated and may feel far from the main activities, a free shuttle bus service to the beach is available to guests. For those without a car, the distance to dining and entertainment options might require some planning, but the allure of the surrounding natural beauty makes up for it. The hotel's relatively quiet beaches are often not crowded, adding to the overall charm.
Surrounded by lush vegetation and offering a peaceful retreat, HSM Canarios Park’s location ensures easy access to Mallorca's stunning coastal landscapes, although a bit of effort is needed to reach the best spots.
Breakfast
Breakfast at HSM Canarios Park receives mixed feedback from guests. On the positive side, it is often described as very plentiful and rich with a good variety of cereals, eggs, toast and fruit. Guests appreciate the inclusion of grilled dishes and the wide range of products available. Some noted the long breakfast hours until midday as a great convenience. The breakfast is generally thought to be classic but varied with some praising its British influence and well-seasoned proteins that change daily.
However, not all reviews are favorable. Some guests found the breakfast to be repetitive and monotonous, highlighting that certain items remained the same throughout their stay and expressing disappointment with the lack of variety. The dining area was also criticized for being chaotic and noisy. Overall, while many found the breakfast to be very good or excellent, others felt it did not live up to expectations due to repetition and limited selection.
Dinner
The dinner experience at HSM Canarios Park receives mixed feedback from guests with repetitive comments regarding the food being a common theme. While some reviews mention that the meals are varied, others note that the selection can become monotonous, making it challenging to find healthier options. Despite this, several guests found the food to be tasty, simple and of sufficient quality, ensuring that there is always something available to eat, including choices of meat, fish and various vegetables. There are positive remarks about the abundance of food available throughout the day.
On the downside, many reviewers felt that the dinner schedule, running from 6:30 PM to 9 PM, is too early and geared more towards foreign visitors. Additionally, the experience is sometimes negatively affected by the staff's attitudes, indicating a sense of rush during dinner service. The ambiance in the dining room can be crowded and the limited variety of the buffet often leaves guests wanting more diversity in their meal options. Despite these concerns, some guests still found enjoyment in the meals, appreciating the decent selection and satisfactory taste.
Rooms
HSM Canarios Park offers a mix of experiences when it comes to their rooms. On the positive side, guests frequently highlight the cleanliness and comfort of the rooms, noting that they are cleaned daily and typically come with small balconies that feature epic views. The size of the rooms varies with some reviews mentioning spacious accommodations while others note the rooms to be a bit small but sufficient nonetheless. Air conditioning is reported to be excellent which adds to the overall comfort and the beds are generally considered comfortable, though some guests found the mattresses too soft and pillows uncomfortable.
Despite the overall cleanliness, many reviews indicate the property is quite old and requires significant updating. Specific complaints include rusty bathtubs, lack of soundproofing and outdated furnishings. Moreover, the air conditioning sometimes fails to work efficiently and there is an absence of basic amenities like a minibar or a small fridge.
The soundproofing between rooms is frequently criticized with several guests noting that they could hear everything happening in neighboring rooms and out on the balconies, leading to disturbances. Furthermore, bathrooms need renovation and some guests remarked on the state of doors and general facilities requiring attention.
While the hotel meets expectations for a 3-star rating, especially with its food offerings and some aspects surpassing expectations, the overall consensus is that a renovation would greatly improve the guest experience.
Beds
Guest reviews of HSM Canarios Park indicate mixed opinions regarding the beds. Many guests found the mattresses and beds to be comfortable and pleasant with several mentioning their satisfaction specifically with comfortable mattresses and beds. However, some feedback highlighted that the beds and pillows were very uncomfortable with reports of rock-hard mattresses, unstable bed frames and beds that cause back pain. Issues such as fold-out beds in triple rooms and insufficient bedding for children were also mentioned. While some appreciated the comfort and good quality of the beds, improvements could be made to ensure consistent comfort and stability, especially concerning extra beds and bedding provisions.
Cleanliness
HSM Canarios Park garners positive remarks regarding its cleanliness and well-maintained environment. Guests frequently highlight the hotel's commitment to hygiene, noting that the rooms are cleaned daily with towels and bed linen changed regularly. The staff's dedication to cleanliness extends to the kitchen and pool areas, contributing to a pleasant stay. While the establishment is described as very clean and partially renovated, some guests express concerns about inconsistent outdoor area maintenance and occasional lapses in room cleaning. Despite minor issues, the overall cleanliness of the hotel and its rooms receives commendation, making it a welcoming and tidy place for visitors.
Staff
HSM Canarios Park is highly praised for its exceptional staff, which many reviews say makes the hotel shine. Visitors frequently highlight the friendliness and helpfulness of the staff members, describing them as super friendly, accommodating and always cheerful. The reception staff, including Miguel, Iván and Robert, along with Britany from the dining area and Raquel from entertainment, receive special mentions for their remarkable service.
A common theme among the reviews is the staff's attentiveness and their ability to treat guests like VIPs. The whole team, from the reception and dining to the cleaning staff, is noted for being kind, smiling and quick to assist at any time of the day. The bar staff and entertainment team also stand out for their delightful and accommodating service.
Guests appreciate the multilingual capabilities of the staff, particularly at the reception where some members speak French. Individuals like Antonio, Miguel and Luis are frequently mentioned for their extraordinary kindness. Cleaning staff members Yolanda and Lidi are also celebrated for their warm and sunny disposition.
Overall, the exemplary service and friendliness of the staff at HSM Canarios Park make it a standout destination, contributing significantly to a pleasant and memorable stay.
Wi-Fi
Guest reviews of HSM Canarios Park often highlight the hotel's Wi-Fi as a significant area in need of improvement. While there are occasional mentions of good Wi-Fi, these are rare. Most guests report that Wi-Fi is either non-existent, very weak or slow, making it difficult to use in the rooms or almost anywhere within the hotel. Some guests note that Wi-Fi access is limited primarily to hallways rather than rooms and even then, the connection quality is poor. Overall, reliable internet connection appears to be a consistent challenge at this hotel.
Pool
HSM Canarios Park offers an impressive array of swimming pools, making it a perfect choice for families and children. The hotel boasts three pools, including one large pool for swimming and a smaller shallow pool dedicated to the little ones, ensuring everyone in the family has a space to enjoy. Visitors have lauded the cleanliness and comfort of the pool areas, noting the ample availability of loungers. The pools are not just clean but also impeccably maintained with daily cleaning routines.
The pool spaces are described as lovely and feature several attractions that appeal particularly to children, such as slides and a water park. The children's pool area with slides is notably appreciated, adding an element of fun for the younger guests. Additionally, the pool facilities are complemented by a large cafeteria nearby, offering easy access to refreshments.
However, a few guest reviews mention that the pool schedule could be more accommodating, as they close earlier than some might prefer. Despite this, the pools remain a highlight for many visitors with good service and comprehensive activities for the entire family. The diverse pool options and child-friendly amenities make the hotel a great destination for families looking for both relaxation and fun.
Family
HSM Canarios Park emerges as an ideal destination for family vacations, offering a host of activities tailored for both children and adults. This family-friendly hotel excels in its child-centered amenities, including a well-equipped kids' club, an impressive children's water park and various sports activities, making it particularly suited for families with young children.
Guests praise the hotel's relaxing, clean and welcoming environment, which features several pools and outdoor facilities that are the highlight of the stay. The staff is noted for being friendly and multilingual, especially the children's animators, enhancing the overall experience for international families. Entertainment is a key focus with evening shows and activities ensuring that kids are engaged and happy throughout their stay.
Rooms with good views and comfortable amenities contribute to the hotel's value for money, reinforcing its reputation as a fantastic choice for a family-oriented holiday. The family-centric atmosphere is both relaxing and enjoyable, designed to accommodate families who seek a mix of relaxation and fun. HSM Canarios Park proves to be a fantastic hotel for families with children, offering a perfect environment for a memorable family vacation.
3 Star
HSM Canarios Park is a solid choice for travelers seeking value for money. While some guests debated whether it truly deserves its three-star rating, many agreed it ultimately delivers a pleasant experience. A recurring theme is the good quality-price ratio, frequently mentioned alongside the hotel's advantages, such as varied and acceptable food options at the buffets. For a three-star establishment, the dining experience is on point, offering something for everyone without any frills.
Families, particularly those with small children, will find the hotel warmly recommended. The need for an indoor heated pool for babies was noted, indicating this could improve the facility. In terms of beverages, the drinks align with what one would expect from a three-star hotel. Some reviews hint at a few areas needing improvement, but given it's a three-star rating, these are often deemed forgivable.
Despite some daunting comments, the consensus suggests they should be taken lightly. The hotel meets the standard expectations for a three-star stay, providing ample amenities and an overall pleasant experience that slightly exceeds what might be anticipated for its rating.
Outdoor Pool
HSM Canarios Park offers a welcoming environment for families, boasting extensive and well-maintained pool facilities. With three swimming pools, including one specifically designed for children, the outdoor area is particularly tailored to young families. The setting is described as both beautiful and clean, ensuring a hygienic and enjoyable experience for all guests. The pool areas are well-equipped with plenty of sun loungers and the presence of slides adds to the fun for children. The overall pool complex, including the bar, is highly appreciated, making it a relaxing destination for both adults and kids.
Water Park
HSM Canarios Park features an appealing onsite water park that caters to children from toddlers upwards. The hotel boasts fantastic pool areas, creating a child-friendly environment highlighted by water slides and a water playground. The children's pool stands out as a well-equipped area that delivers an experience closer to an aquapark rather than the typical offering of a 3-star complex. Both the children's pool and overall entertainment receive high marks from reviewers, making it a hit with kids who particularly loved the jelly. There is consistently a variety of options and activities available for young guests.
Yes, HSM Canarios Park has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool, Water Park.
No, a spa isn't available at HSM Canarios Park.
No, HSM Canarios Park doesn't allow dogs.
No, parking facilities aren't available at HSM Canarios Park.