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Summary of reviewsOccidental Cala Viñas has garnered numerous positive reviews across various categories, making it an attractive destination for visitors seeking a restful and enjoyable holiday.
The hotel's location is one of its strongest features, celebrated for its beautiful, serene bay setting with direct access to a sandy beach. Guests appreciate the stunning sea views, the quiet environment and the comprehensive facilities, including multiple pools. Families find the child-friendly features particularly appealing. Though somewhat remote, the location offers a peaceful escape from busier tourist spots while maintaining excellent connections to nearby resorts for convenient excursions.
The breakfast buffet is widely praised for its variety and quality, offering an extensive selection to suit different tastes, despite minor critiques regarding specific food temperatures and labeling. Dinner receives more mixed feedback, but many guests commend the taste and variety of the food, especially the fish, meat, Mediterranean and European options. Despite some mentions of repetitiveness and blandness, the overall sentiment is positive.
Guests find the rooms comfortable, spacious and modern with large beds and stunning ocean or bay views enhancing the experience. Cleanliness is generally well-regarded, though a few reports of inconsistent cleaning practices suggest room for improvement. Communal areas and the pool are noted for their cleanliness and maintenance, despite occasional lapses in room upkeep.
The highly praised staff stands out as a key asset of the hotel. Guests frequently commend the friendly, professional and attentive service with specific mentions of standout staff members who contribute greatly to a positive atmosphere. Families appreciate the staff's excellent interaction with children, enhancing the overall guest experience.
Wi-Fi quality varies with some guests enjoying a reliable connection in superior rooms, while others report issues with connectivity and security. The spa offers high-quality massages and pleasant facilities, though some guests feel it could benefit from updates and more inclusive access.
The hotel’s pools and surrounding areas are attractive and well-maintained with ample sunbeds and engaging entertainment options. However, the pools can become crowded and shaded, leading some guests to prefer the beach. The beach itself is a standout feature with clear, clean waters and a tranquil atmosphere that is perfect for families seeking a relaxing escape. Nearby additional beaches offer further exploration opportunities.
Overall, Occidental Cala Viñas is highly recommended for families, thanks to its child-friendly amenities, engaging activities and spacious rooms, although those seeking a quieter experience might find the family-oriented environment less appealing. The hotel's combination of beautiful location, quality amenities and exceptional staff make it a desirable destination for a rejuvenating holiday. Show more
Read review summaries for all categories
Categories
Luxury Hotel
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
SuperiorProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Superior (2 adults + 1 child)Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Superior (2 adult + 2 children) Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
Superior Side Sea View (2 adults + 1 child)The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior Side Sea View The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Superior Pool ViewThe spacious double room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Superior Pool View (2 adults + 1 child)The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior Ocean FrontThe spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Superior Ocean Front (2 adults + 1 child)The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior Ocean Front (2 adults + 2 children)The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Double RoomThe spacious double room offers air conditioning, a minibar, a balcony with an inner courtyard view as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double (2 adults + 1 child)The spacious double room provides air conditioning, a minibar, a balcony with an inner courtyard view as well as a private bathroom featuring a shower. The unit offers 2 beds.
Junior SuiteOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a wardrobe and a safe deposit box. The unit has 1 bed.
Family RoomThis air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Family Room (2 Adults + 1 Child)This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.
Family Room (2 Adults + 2 Children)This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Occidental Cala Viñas boasts a prime location that consistently earns high praise from guests. Perfectly situated next to a beautiful, serene bay, the hotel provides direct access to a sandy beach just steps away. The picturesque setting offers stunning sea views and a quiet, relaxing environment, making it an ideal spot for families and those seeking tranquility. Guests frequently highlight the optimal beach access with clear waters and clean, secluded sands that enhance the overall experience. The proximity to the beach is particularly valued, along with the hotel's attractive facilities, including multiple pools and comprehensive services.
The location is described as both beautiful and practical with plenty of opportunities for rest and enjoyment. Families appreciate the child-friendly features, while all visitors can revel in the delightful surroundings and lovely views. Though somewhat remote, requiring a car for certain conveniences, the setting is perfect for those looking to escape the hustle and bustle of busier tourist areas.
Friendly and professional staff add to the appeal, contributing to a consistently pleasant stay. The connection to nearby resorts is excellent, providing convenient access for excursions while maintaining a peaceful onsite atmosphere. Overall, the combination of superb location, stunning natural beauty and quality amenities make Occidental Cala Viñas a highly recommended destination for a restful and enjoyable holiday.
Breakfast
At Occidental Cala Viñas, guests often highlight a few key aspects of the breakfast experience. The breakfast buffet is widely praised for its variety and quality, offering an extensive selection of foods to suit different tastes. Many guests describe the breakfast as excellent, very good and even amazing. The buffet includes plenty of pastries, fresh fruits and other delicious options, ensuring there's something for everyone.
However, some reviews point to specific areas for improvement. There are occasional comments about certain foods not being served at an ideal temperature, such as beans not being warm enough. Some guests feel the breakfast spread is missing certain items or that the service isn't fully operational before 8:00 AM. There are also mentions of the buffet occasionally lacking descriptive labels, making it a bit confusing for some diners.
Overall, the breakfast at Occidental Cala Viñas is largely appreciated for its diversity, abundance and consistent quality. While there are minor critiques, the positive feedback about the plentiful and delicious offerings generally prevails.
Dinner
Dinner at Occidental Cala Viñas receives mixed feedback with many guests praising the taste and variety of the food. Phrases such as 'very tasty', 'excellent' and 'fantastic' surface frequently, indicating that numerous guests enjoyed the meal offerings. Fish and meat options, along with Mediterranean and European cuisine, were particularly highlighted. Families with children appreciated the diverse selection available, ensuring even the kids could find something they liked.
However, multiple reviews indicate that while the food quality could be quite good, the variety and consistency were lacking. Descriptions of the food being 'repetitive', 'bland' and sometimes 'cold' surfaced with some guests pointing out limited choices, particularly in the evenings. Some reviews noted that specific items like salmon and shrimp were unappetizing, contrasting sharply with the praise for dishes like turkey and veal.
Nonetheless, the overall sentiment leans positively towards the meal experience at Occidental Cala Viñas, particularly when the buffet offered variety and abundance. The effort to cater to different tastes did not go unnoticed. Despite some criticisms regarding variety and quality consistency, many found the dining to be a satisfactory aspect of their stay.
Rooms
The rooms at Occidental Cala Viñas are frequently praised for their comfort, spaciousness and modern amenities. Guests often highlight the large, comfortable beds and the generous dimensions of the rooms, making them a relaxing retreat. Many rooms offer stunning ocean or bay views, adding to the overall experience. Cleanliness is a recurring positive point with rooms maintained immaculately and towels changed daily. The decor is modern and generally pleasing with some rooms recently renovated.
A number of reviews mention the convenience of facilities like air conditioning and spacious balconies. Despite a few mentions of dated elements or minor maintenance issues, most guests found the rooms satisfying and comfortable. The rooms with bay views and soundproofing receive particular praise for their tranquility and scenic beauty. Overall, the combination of space, comfort and cleanliness makes the rooms at Occidental Cala Viñas a noteworthy aspect of the stay.
Beds
Occidental Cala Viñas receives high praise for the comfort of its beds. Guests frequently highlight the King size beds with high-quality bedding, describing them as very comfortable and soft. Many reviews mention spacious rooms complemented by large beds that ensure a restful night's sleep. Comfort seems to be a consistent theme with several guests noting the beds and pillows are exceptionally cozy.
However, some comments suggest variability in experiences with a few finding the sofa beds and certain mattresses uncomfortable. There are occasional remarks about the beds not being prepared as expected for a family stay and some guests mentioned the beds being noisy or too soft. Despite these few concerns, the general consensus leans towards satisfaction with the sleeping arrangements, enhanced by the friendly staff and overall high standards of the hotel.
Cleanliness
Occidental Cala Viñas has received mixed reviews regarding its cleanliness, but many guests have positive impressions. The hotel is generally described as clean and well-maintained with some visitors noting that the rooms are very clean, spacious and modern. Many guests appreciated the attention to cleanliness in communal areas, highlighting the clean and welcoming environment. The pool and outdoor areas also receive praise for being super clean and well-cared-for.
However, several reviews mention issues with cleaning consistency. Some guests reported their rooms were not cleaned daily and described specific cleanliness issues like unwashed shower floors, cobwebs on ceilings and unpleasant odors from shower drains. A few reviews pointed out that the air conditioners and dressing rooms were not as clean as expected.
Overall, while the hotel maintains a good level of cleanliness in many areas, it appears that there is room for improvement in maintaining consistent cleaning standards across all rooms and facilities.
Staff
Occidental Cala Viñas is highly praised for its exceptional staff, making it one of the standout features of the hotel. Many guests highlighted the friendly demeanor of the staff, who are not only approachable but also professional and attentive. Numerous reviews pointed out that the staff were particularly good with children, ensuring a pleasant experience for families.
The reception team, including notable mentions like Estefanía and Sandra, were often described as kind, knowledgeable and efficient in managing check-ins and addressing guests’ needs. The bar and restaurant staff also received commendations for being pleasant and professionally in control, contributing to a great dining experience with a variety of choices.
Special appreciation was given to individuals like kitchen assistant Luis Cabrera and buffet staff members Antonia and Cristina, noted for their kindness and willingness to assist. The housekeeping staff were praised for being exceptionally nice and accommodating, ensuring rooms were kept to a high standard.
Guests frequently mentioned the staff's constant smiles and dynamic energy, which added to the overall positive atmosphere of the hotel. Despite a few mentions of sporadic unhelpfulness and isolated arrogance among some waiters, the majority of reviews reflect a team that is committed to providing superb service with genuine friendliness and a helpful attitude.
The entertainment and animation teams were described as friendly and approachable, enhancing the guest experience with their professionalism. Overall, the staff at Occidental Cala Viñas are seen as a key asset to the hotel, offering attentive and responsive service throughout guests' stays.
Wi-Fi
The Wi-Fi at Occidental Cala Viñas offers a varied experience. In superior rooms, guests can enjoy free Wi-Fi with good bandwidth. Some found the connection to be very good, fast and reliable without the need for repeated logins. However, there are several instances where guests experienced poor Wi-Fi in their rooms or constant interruptions. In some cases, the internet service didn't work at all and there were concerns about the security of the connection for private information. Overall, while there are positive aspects to the hotel's Wi-Fi, some improvements could be made to ensure consistency and reliability.
Spa
The spa at Occidental Cala Viñas receives mixed reviews, yet manages to leave a positive impression overall. Guests often highlight the high quality of the massages, noting them as an excellent way to unwind and relax. Many appreciated that the sauna and steam facilities were enjoyable, particularly when access to the spa was included in their booking. Despite its appealing features, there were some criticisms regarding the spa's size and dated appearance with a few visitors finding the need to pay an additional fee for access less favorable. Nevertheless, the general consensus suggests that the spa with its lush ambiance, adds a beneficial touch to the overall guest experience.
Pool
The Occidental Cala Viñas boasts two main pools and additional children's pool areas, contributing to a beautifully laid-out hotel setting. Guests frequently commend the pools' attractiveness and maintenance, emphasizing the ample sunbeds available and the option to relax by the sea. Despite some layout peculiarities, the children's pool is particularly highlighted, being a hit with the younger guests and conveniently located near the children's park.
The presence of animation, varied entertainment and an attentive staff are appreciated, although the animation offerings were not universally engaged with. Additionally, the pools' cleanliness receives mixed reviews with some noting the need for better upkeep. However, the overall ambiance and settings, including access to the beach, are praised.
One recurring point is the pools' size and sun exposure. Many guests find the pools too small and overly shaded for much of the day, resulting in cold water temperatures. Moreover, it can become quite busy and chaotic, occasionally leading guests to prefer the beach sunbeds over the crowded poolside.
The all-inclusive package is well-received with a wide variety of food and drink options available. However, some guests report frustration with the pool areas being small and often noisy. Overall, while the pools' aesthetic and surrounding environment are often highlighted positively, operational challenges such as size, crowding and sun exposure do impact the experience for some visitors.
Beach
The beach near Occidental Cala Viñas consistently impresses guests with its proximity and beauty. The sandy shore is only a minute's walk away, making it extremely convenient for hotel guests. The access to the beach is frequently highlighted with some reviews noting the fabulous and private entrance directly from the hotel. Visitors appreciate the clear, clean and beautiful waters, which create a stunning lagoon right next to the hotel.
The atmosphere of the beach area is described as quiet and peaceful, ideal for families seeking a tranquil escape. There are positive mentions of a nearby beach bar, perfect for enjoying cocktails and the scenic surroundings. Many guests also commend the cozy and immaculate nature of the beach, emphasizing its fine sand and overall cleanliness.
In addition to the main beach, the hotel is located near other impressive beaches that are accessible within a 10 to 15-minute walk, providing further exploration opportunities. The convenience of the beach's location, combined with the serene environment, makes it a standout feature of the hotel, contributing to an overall excellent beachside experience.
Family
Occidental Cala Viñas emerges as an ideal destination for families, particularly those with young children. The hotel is well-regarded for its child-friendly amenities, such as a dedicated children's pool with slides and water features and an excellent kids' club. The animation team is frequently praised for their engaging and entertaining activities, ensuring that there is never a dull moment for both children and adults. Andrea in the Barci Club receives special mention for her outstanding efforts.
The entertainment program is robust, featuring a daily Mini Disco and various games that appeal to all ages. The hotel is designed with families in mind, featuring spacious, renovated rooms that provide ample comfort and numerous activities to keep children entertained throughout their stay. The easy access to both pools and the nearby beach adds to the convenience and enjoyment for family visitors.
Guests highlight the excellent service and the hotel's accommodating nature toward families, although it’s noted that the presence of many children can lead to crowded pools and less tranquil dining experiences. For those seeking a peaceful retreat without much interaction with children, this might not be the ideal setting.
Overall, Occidental Cala Viñas is recommended for families looking to enjoy a seamless blend of fun, comfort and engaging activities in a beautiful setting.
4 Star
Located in a beautiful setting, Occidental Cala Viñas has the potential of reaching four-star quality but currently faces significant challenges. Some aspects of the establishment, like the reception, meet the standards expected of a four-star hotel, yet others fall short. Many guests remarked that the hotel seems more like a maze, making it difficult to navigate the hallways. The hotel itself appears aged and under-maintained with cleanliness and service levels not meeting expectations for a four-star rating. Guests found the food particularly disappointing, often describing it as not up to par with hostel fare, lacking flavor and sometimes tasting like canned food. Overall, while the location of Occidental Cala Viñas is beautiful, substantial improvements in facilities, services and upkeep are necessary for it to truly live up to its four-star billing.
Luxury
Occidental Cala Viñas impresses with its modern and well-decorated reception area, which has recently been renovated. Guests frequently describe the hotel as luxurious, especially suitable for families with children. The overall ambiance exudes a touch of luxury, offering a high-level experience. The hotel's landscape and accommodations are both comfortable and visually striking, contributing to an enjoyable stay. Many visitors regard it as a posh, magnificent establishment that successfully blends quality with luxury.
Yes, Occidental Cala Viñas has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Occidental Cala Viñas.
No, Occidental Cala Viñas doesn't allow dogs.
No, parking facilities aren't available at Occidental Cala Viñas.