4-Star HotelThis hotel offers a hot tub and a seasonal outdoor pool, ideal for relaxation. It provides recreational amenities and is well-maintained, with good food and friendly staff.
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Summary of reviews related to the '4 Star' categoryReal de Chapala offers a delightful setting for a get-away with its spacious gardens and picturesque views of the lagoon from the pools. Guests appreciate the comfortable accommodations, and the hotel's excellent location promises convenient access to the area's attractions. The overall complex is considered excellent, providing a peaceful and enjoyable environment.
However, some areas need attention, particularly the dining services, with several guests noting limited variety and a mismatch in pricing for the quality offered. The restaurant service has room for improvement, which occasionally affects the overall dining experience. The property's maintenance has received mixed reviews, with an indication that certain elements could use a refresh to meet guests' expectations.
The ambiance harkens back to the grandeur of a classic Mexican 5-star hotel, with well-kept facilities adding to the charm. The staff, described as super friendly, enhance the stay with their attentiveness, although there are mentions of understaffing at times. While marketed as family-friendly, some suggest greater inclusivity for children could enhance its appeal. Despite these points, many find Real de Chapala a great place to stay, valuing its enduring charm and comfort.
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