Mantra Trilogy
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Summary of reviewsThe "Mantra Trilogy" in Cairns has garnered widespread acclaim for its prime location right on the Esplanade, offering guests easy access to key attractions, the marina, night markets and a range of dining options. The central positioning and breathtaking sea views from many of the spacious apartments are consistently highlighted, creating an ideal scenic base for exploring the city.
Guests have also appreciated dining experiences at the hotel, particularly the enjoyment of breakfast on balconies overlooking stunning views and well-received dinners that complement the advantageous location with ample nearby restaurant choices. Similarly, the hotel’s pool area receives praise for its size and pleasant surroundings, although some maintenance issues and temperature complaints have been noted.
The Mantra Trilogy's exceptional staff is frequently acknowledged for their friendliness, professionalism and willingness to ensure a pleasant stay, enhancing the warm and welcoming atmosphere of the hotel. Family travelers find the hotel particularly accommodating with ample space and facilities well-suited for family vacations.
However, some areas require improvement. Feedback on the rooms is mixed; while many guests find them spacious, comfortable and clean with modern amenities, there are recurring complaints about damp odors, dated decor and inconsistent cleanliness. The Wi-Fi service also receives criticism for being an additional cost and often unreliable.
Other facilities like the gym and parking receive mixed reviews. Some guests value the gym for its utility, though others believe it could be better equipped. Parking is often described as limited and challenging, especially for larger vehicles.
In summary, while the Mantra Trilogy excels in location, staff service and family-friendly accommodations, it has room for enhancement in areas such as room maintenance, cleanliness, Wi-Fi service and parking facilities. The positive aspects, including the scenic views, convenient location and friendly staff, make it a recommended choice for many travelers.
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Guests have also appreciated dining experiences at the hotel, particularly the enjoyment of breakfast on balconies overlooking stunning views and well-received dinners that complement the advantageous location with ample nearby restaurant choices. Similarly, the hotel’s pool area receives praise for its size and pleasant surroundings, although some maintenance issues and temperature complaints have been noted.
The Mantra Trilogy's exceptional staff is frequently acknowledged for their friendliness, professionalism and willingness to ensure a pleasant stay, enhancing the warm and welcoming atmosphere of the hotel. Family travelers find the hotel particularly accommodating with ample space and facilities well-suited for family vacations.
However, some areas require improvement. Feedback on the rooms is mixed; while many guests find them spacious, comfortable and clean with modern amenities, there are recurring complaints about damp odors, dated decor and inconsistent cleanliness. The Wi-Fi service also receives criticism for being an additional cost and often unreliable.
Other facilities like the gym and parking receive mixed reviews. Some guests value the gym for its utility, though others believe it could be better equipped. Parking is often described as limited and challenging, especially for larger vehicles.
In summary, while the Mantra Trilogy excels in location, staff service and family-friendly accommodations, it has room for enhancement in areas such as room maintenance, cleanliness, Wi-Fi service and parking facilities. The positive aspects, including the scenic views, convenient location and friendly staff, make it a recommended choice for many travelers.
Hotel Taking Steps Towards Sustainability
Mantra Trilogy has eliminated single-use plastics in guest rooms and moved to large format amenities. They support the local community by purchasing in-room amenities and welcome gifts from local businesses. They also participate in the Containers for Change program.
Family Friendly Hotel
Mantra Trilogy offers family-friendly apartments with private balconies and is close to the Esplanade Lagoon. It provides a comfortable base for exploring Cairns.
Hotel near Nightlife Spots
Located on The Esplanade, Mantra Trilogy provides easy access to the waterfront bars and dining. Its central location means guests are also close to the bars and clubs situated on nearby city streets like Grafton and Lake.
Business Hotel
Located on The Esplanade overlooking the harbour, Mantra Trilogy offers contemporary comfort close to the Reef Casino, swimming lagoon and reef departure points. Mantra Trilogy offers opportunity for pure relaxation with onsite facilities including a swimming pool, children's wading area, gymnasium and BBQ facilities.
Hotel with Gym
Mantra Trilogy is listed as a hotel with gym access.
Hotel with Swimming Pool
Private Pool Outdoor Pool
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Guest Reviews
The Mantra Trilogy boasts an exceptional location in Cairns, frequently praised for its proximity to key attractions and amenities. Guests repeatedly highlight its central positioning right on the Esplanade, making it an ideal base for exploring the city. The hotel is within easy walking distance to a wide array of restaurants, bars, cafes and shops, as well as the marina, night markets and the famous swimming lagoon.
The convenience of accessing the reef boats for morning tours, along with the short stroll to the Cairns CBD, further underscores its prime location. Many reviews also point to the magnificent sea views available from the apartments, enhancing the overall stay experience.
Additionally, the property's layout, spacious rooms and large balconies with ocean vistas contribute to a comfortable and pleasant stay. The friendly and helpful staff complement the excellent location, making Mantra Trilogy a well-regarded choice for both convenience and scenic beauty in Cairns.
Mantra Trilogy offers a pleasant breakfast experience, particularly enjoyed by guests who appreciate the convenience of dining with a view. Many cherished having breakfast on the balcony, taking in the sunrise and the splendid views. The availability of plates, bowls and cutlery in rooms made it handy for guests to have breakfast there. Those who ventured outside found satisfaction in dining next door on the Esplanade. Despite some discord over breakfast availability and inclusion, the majority of feedback highlighted both the quality and pleasure of having breakfast at the hotel.
The guest reviews of Mantra Trilogy highlight a generally positive dining experience at the hotel. Many guests appreciated the overall quality of the dinner, describing it as nice and expressing satisfaction. The blend of having breakfast and dinner while enjoying the splendid view was particularly praised, adding an extra layer of enjoyment to the meals. Additionally, the hotel's advantageous location places guests within walking distance of various nearby restaurants, the Night Markets, Esplanade and other city attractions, providing convenient dining options outside the hotel as well. Despite some isolated issues unrelated to the dining experience, the hotel's great location and facilities contribute to a favorable stay.
The guest reviews for Mantra Trilogy present a mixed experience regarding the hotel's rooms. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, often highlighting their cleanliness and the beautiful views, especially from sea view rooms. Several reviews compliment the modern and well-appointed nature of certain rooms, noting amenities like smart TVs and effective air conditioning, as well as functional and spacious apartments suitable for families. The friendly and helpful staff, combined with the hotel’s excellent location near restaurants and the Esplanade, also garnered praise.
However, the reviews reveal significant areas for improvement. A frequent complaint involves unpleasant odors with many rooms mentioned as smelling damp, musty or even moldy. The need for refurbishments is evident, as numerous guests described the decor and facilities as dated and in disrepair with visible wear and damage to carpets, walls and furniture. Cleanliness inconsistencies were pointed out with some guests encountering dirty rooms upon arrival. Additionally, the size of the rooms appeared to be an issue for several reviewers, who found them too small for comfort. Problems with room amenities, such as non-functional TVs, broken safes and inadequate housekeeping, further detracted from the experience.
Overall, while the Mantra Trilogy’s rooms have appealing aspects like spaciousness, comfort and excellent views, the issues of maintenance, cleanliness and unpleasant odors need addressing to meet the guests’ expectations more consistently.
Mantra Trilogy receives mixed reviews regarding their beds, generating a variety of guest experiences. Most guests found the beds to be very comfortable with remarks about the beds being super comfy, roomy and perfect for a good night’s rest. The pillows also received positive feedback, being described as comfortable and “just right” by several reviewers.
A considerable number of guests mentioned the cleanliness and freshness of the bedding, contributing positively to their overall impression of the beds. Additionally, some guests appreciated the bed size, particularly king-size beds and beds that were great "for a group of friends and location".
However, not all feedback was positive. Several guests reported discomfort due to beds being two singles pushed together, creating an uneven sleeping surface. Reports of beds being hard or having lumps and bumps, along with issues of moving and unstable beds on wheels, were mentioned. Some guests felt that the beds and bedding were old or needed replacement with specific complaints of bed bugs, unclean blankets and even a mouldy bedroom lamp.
Overall, while many found the beds at Mantra Trilogy comfortable and satisfactory, there remains a noticeable inconsistency in guest experiences, pointing towards potential areas for improvement in bed quality and maintenance.
Mantra Trilogy has garnered a mix of opinions when it comes to cleanliness, highlighting both positive and negative experiences. Many guests found the common areas and the overall property clean and well-kept. The rooms, described by some as clean, comfortable and tidy, were in good repair with clean bathrooms and provided good value for the stay.
However, there were numerous concerns regarding musty, damp and unpleasant odors lingering throughout the property, particularly in the rooms and hallways. Several reviews mentioned issues with mould in the bathrooms and showers, alongside a pervasive smell of mildew that detracted from the overall experience. Reports of dust, uncleaned surfaces and worn-out furnishings emphasize a need for more thorough and frequent cleaning.
The state of the furniture and fixtures also garnered criticism with mentions of dated and badly worn furniture, dirty carpets and marked or damaged walls. Adding to the woes, the lack of daily room cleaning services left some guests feeling unattended. The presence of pests like cockroaches and ants further aggravated concerns about cleanliness.
While some aspects of the property maintained a standard of cleanliness, inconsistencies in room upkeep and pervasive odors suggest that improvements are necessary for Mantra Trilogy to meet all guests’ expectations consistently.
The reviews of Mantra Trilogy frequently highlight the exceptional quality of the hotel's staff. Guests consistently describe the staff as friendly, helpful and accommodating with many noting their professionalism and welcoming demeanor. The reception staff, in particular, receives high praise for being attentive and efficient, often going above and beyond to ensure guests have a pleasant stay. Specific individuals, such as Amy, the Japanese lady and room attendants Eileen and Yoko, are acknowledged for their exceptional service.
Overall, the staff's friendliness and willingness to assist are a recurring theme, creating a positive and inviting atmosphere for guests. Despite a few isolated instances where guests found some staff members unhelpful, the majority of reviews emphasize the courteous and proactive nature of the hotel's personnel. The combination of a great location and attentive service makes Mantra Trilogy a recommended choice for travelers seeking a welcoming environment.
Mantra Trilogy receives mixed feedback regarding their Wi-Fi service. On the positive side, Wi-Fi is provided and complimentary for Accor members. However, the general consensus among other guests is less favorable. Many reviews highlight that Wi-Fi is not free and comes with an additional charge, often considered overly expensive, typically around $15 per day. Even when paid for, the service is often described as slow, unreliable and patchy with connectivity issues especially prevalent in the lounge and nearly non-existent in the bedrooms. Some guests expressed frustration about having to chase down an internet password at check-in and reported the Wi-Fi did not connect to the TVs. Overall, guests feel the Wi-Fi service at Mantra Trilogy could be improved, especially considering current expectations for complimentary and reliable internet access in hotels.
The gym at Mantra Trilogy receives mixed feedback from guests. While some find it clean and well-equipped with good facilities, others note that it could benefit from more equipment, such as hand weights and that the rowing machine wasn't functioning properly. The gym's cleanliness is also a point of contention with a few guests highlighting issues. Despite these drawbacks, several guests appreciate that having a gym at the hotel is useful. Overall, it seems that although the gym has its advantages, there is room for improvement in terms of equipment variety and maintenance. For those prioritizing fitness during their stay, it might be worth considering nearby fitness centers as alternatives.
The pool area at Mantra Trilogy appears to have received a mix of feedback from guests. Positively, many guests praised the pool for its size, describing it as super big, large and huge. It seems to be a fantastic place to relax with others calling it perfect and amazing. The pool surroundings were also noted to be nice, lovely and well-kept with guests appreciating the overall adequacy of the area. Some specifically highlighted the nice swimming pool, the pleasant balcony views over the pool and the good shallow end.
However, there were numerous reports of the pool being closed either for repairs or without warning, which disappointed several guests. Some pointed out maintenance issues such as missing tiles, mouldy conditions and gravel within the pool, indicating that parts of the pool area need attention. A few guests mentioned that the pool was freezing cold, which impacted their experience negatively.
In summary, while the pool at Mantra Trilogy offers a spacious and enjoyable experience with commendable surroundings for many visitors, it also faces recurring maintenance and temperature issues that could affect guest satisfaction.
'Mantra Trilogy' often receives feedback regarding its parking facilities from its guests. Many have found that parking is quite limited and can be a challenge, especially if arriving later in the day. While some guests mentioned that free parking is available, it's often on a conditional basis due to restricted space. The limited car parking can be somewhat inconvenient, leading some guests to use paid street parking or search for parking outside.
Despite these challenges, a few guests appreciated the undercover parking and noted that parking is not an issue for those who don't drive. However, overall consensus points to insufficient parking space with many suggesting that improvements are necessary. Although some guests encountered difficulties and extra costs related to parking, it remains a crucial area needing attention for the hotel to enhance its overall guest experience.
Mantra Trilogy emerges as an excellent choice for a family-oriented getaway, consistently praised for being great for family trips. It offers ideal accommodations for diverse family sizes, from a family of three to larger groups of up to five. Guests frequently highlighted the family-friendly environment, making it perfect for family vacations, reunions and holidays with both family and friends.
The hotel features ample space and sizeable rooms, which are particularly appreciated by families with teenagers. Many families enjoyed the engaging koara game, which became a hit among the kids.
However, the parking facilities were noted to be limited for larger family cars. Additionally, there were some logistical inconveniences with the configuration of adjoining two-bedroom units, which could be improved for more seamless family stays.
While some felt it wasn't the best fit for families with small kids, overall, Mantra Trilogy offers a comfortable and accommodating environment for a memorable family stay.
Situated in an exceptional location, Mantra Trilogy offers an ideal spot for those looking to indulge in vibrant nightlife. Nestled right on the Esplanade, guests find themselves surrounded by an array of bars, restaurants and clubs that cater especially well to young people looking to party. The convenience of being close to the port, markets and supermarkets further enhances the appeal for night owls and food enthusiasts alike with numerous acclaimed restaurants within walking distance.
While the bustling nightlife brings its perks, it also comes with some trade-offs, such as the occasional loud street noises and music from nearby bars, which might affect light sleepers. However, the neighborhood offers a mix of excitement and relative quietness, catering to a diverse range of preferences. With key attractions and dining options so close, Mantra Trilogy stands as a strong contender for anyone looking to experience energetic nights and culinary delights in the heart of the city.
Mantra Trilogy appears to cater well to business travelers, highlighted as suitable for business trips and well located for business purposes. The rooms feature desks, which is beneficial for working travels, although there have been comments about the lack of power points, which could be an inconvenience. Reviews noted that the staff are friendly and helpful, which can contribute positively to the overall experience. However, some guests were dissatisfied with the hotel’s service policy, particularly the lack of room servicing, which may detract from longer stays. While some aspects of the facilities need improvement, such as the mentioned very poor facilities, the hotel still serves essential business travel needs.
The Mantra Trilogy offers an experience that is highlighted by the luxurious feel of its accommodations. The penthouse apartments, in particular, are noted for their expansive size and breathtaking views, giving guests a sense of grandeur. Rooms are spacious and equipped with quality amenities, providing a generally good level of comfort.
However, some reviews indicate the property shows signs of aging, describing it as dated and in need of refurbishment. Certain guests found the overall aesthetic to be outdated and the facilities lacking with minimal toiletries being a notable point of contention, which was unexpected for a Mantra Hotel. Despite these concerns, the core offering of penthouse stays and stunning views remain a notable highlight.
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Location
The convenience of accessing the reef boats for morning tours, along with the short stroll to the Cairns CBD, further underscores its prime location. Many reviews also point to the magnificent sea views available from the apartments, enhancing the overall stay experience.
Additionally, the property's layout, spacious rooms and large balconies with ocean vistas contribute to a comfortable and pleasant stay. The friendly and helpful staff complement the excellent location, making Mantra Trilogy a well-regarded choice for both convenience and scenic beauty in Cairns.
Breakfast
Dinner
Rooms
However, the reviews reveal significant areas for improvement. A frequent complaint involves unpleasant odors with many rooms mentioned as smelling damp, musty or even moldy. The need for refurbishments is evident, as numerous guests described the decor and facilities as dated and in disrepair with visible wear and damage to carpets, walls and furniture. Cleanliness inconsistencies were pointed out with some guests encountering dirty rooms upon arrival. Additionally, the size of the rooms appeared to be an issue for several reviewers, who found them too small for comfort. Problems with room amenities, such as non-functional TVs, broken safes and inadequate housekeeping, further detracted from the experience.
Overall, while the Mantra Trilogy’s rooms have appealing aspects like spaciousness, comfort and excellent views, the issues of maintenance, cleanliness and unpleasant odors need addressing to meet the guests’ expectations more consistently.
Beds
A considerable number of guests mentioned the cleanliness and freshness of the bedding, contributing positively to their overall impression of the beds. Additionally, some guests appreciated the bed size, particularly king-size beds and beds that were great "for a group of friends and location".
However, not all feedback was positive. Several guests reported discomfort due to beds being two singles pushed together, creating an uneven sleeping surface. Reports of beds being hard or having lumps and bumps, along with issues of moving and unstable beds on wheels, were mentioned. Some guests felt that the beds and bedding were old or needed replacement with specific complaints of bed bugs, unclean blankets and even a mouldy bedroom lamp.
Overall, while many found the beds at Mantra Trilogy comfortable and satisfactory, there remains a noticeable inconsistency in guest experiences, pointing towards potential areas for improvement in bed quality and maintenance.
Cleanliness
However, there were numerous concerns regarding musty, damp and unpleasant odors lingering throughout the property, particularly in the rooms and hallways. Several reviews mentioned issues with mould in the bathrooms and showers, alongside a pervasive smell of mildew that detracted from the overall experience. Reports of dust, uncleaned surfaces and worn-out furnishings emphasize a need for more thorough and frequent cleaning.
The state of the furniture and fixtures also garnered criticism with mentions of dated and badly worn furniture, dirty carpets and marked or damaged walls. Adding to the woes, the lack of daily room cleaning services left some guests feeling unattended. The presence of pests like cockroaches and ants further aggravated concerns about cleanliness.
While some aspects of the property maintained a standard of cleanliness, inconsistencies in room upkeep and pervasive odors suggest that improvements are necessary for Mantra Trilogy to meet all guests’ expectations consistently.
Staff
Overall, the staff's friendliness and willingness to assist are a recurring theme, creating a positive and inviting atmosphere for guests. Despite a few isolated instances where guests found some staff members unhelpful, the majority of reviews emphasize the courteous and proactive nature of the hotel's personnel. The combination of a great location and attentive service makes Mantra Trilogy a recommended choice for travelers seeking a welcoming environment.
Wi-Fi
Gym
Pool
However, there were numerous reports of the pool being closed either for repairs or without warning, which disappointed several guests. Some pointed out maintenance issues such as missing tiles, mouldy conditions and gravel within the pool, indicating that parts of the pool area need attention. A few guests mentioned that the pool was freezing cold, which impacted their experience negatively.
In summary, while the pool at Mantra Trilogy offers a spacious and enjoyable experience with commendable surroundings for many visitors, it also faces recurring maintenance and temperature issues that could affect guest satisfaction.
Parking
Despite these challenges, a few guests appreciated the undercover parking and noted that parking is not an issue for those who don't drive. However, overall consensus points to insufficient parking space with many suggesting that improvements are necessary. Although some guests encountered difficulties and extra costs related to parking, it remains a crucial area needing attention for the hotel to enhance its overall guest experience.
Family
The hotel features ample space and sizeable rooms, which are particularly appreciated by families with teenagers. Many families enjoyed the engaging koara game, which became a hit among the kids.
However, the parking facilities were noted to be limited for larger family cars. Additionally, there were some logistical inconveniences with the configuration of adjoining two-bedroom units, which could be improved for more seamless family stays.
While some felt it wasn't the best fit for families with small kids, overall, Mantra Trilogy offers a comfortable and accommodating environment for a memorable family stay.
Nightlife
While the bustling nightlife brings its perks, it also comes with some trade-offs, such as the occasional loud street noises and music from nearby bars, which might affect light sleepers. However, the neighborhood offers a mix of excitement and relative quietness, catering to a diverse range of preferences. With key attractions and dining options so close, Mantra Trilogy stands as a strong contender for anyone looking to experience energetic nights and culinary delights in the heart of the city.
Business
Luxury
However, some reviews indicate the property shows signs of aging, describing it as dated and in need of refurbishment. Certain guests found the overall aesthetic to be outdated and the facilities lacking with minimal toiletries being a notable point of contention, which was unexpected for a Mantra Hotel. Despite these concerns, the core offering of penthouse stays and stunning views remain a notable highlight.
Yes, Mantra Trilogy has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
No, a spa isn't available at Mantra Trilogy.
No, Mantra Trilogy doesn't allow dogs.
Yes, parking facilities are available at Mantra Trilogy.
Yes, Mantra Trilogy has a gym.
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