DoubleTree by Hilton Cairns
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Summary of reviewsDoubleTree by Hilton Cairns receives high regard for its prime location, nestled on the Esplanade and close to an array of attractions, dining options and shops. Guests cherish the balance of convenience and tranquility it offers with stunning ocean views and easy access to Cairns' vibrant scene enhancing their overall experience. The hotel's tropical atmosphere, well-maintained facilities and amicable staff further contribute positively to their stay.
The breakfast experience at the hotel is largely praised for its extensive buffet options, featuring both hot and cold selections, fresh fruits and custom barista-made coffee. Guests appreciate the inclusion of breakfast in their stay, although some suggest room for improvement in variety and temperature of food. Dinner offerings receive mixed reviews; while The Vine Room is favored for its cocktails and live music, the overall dining experience could benefit from more variety and better room service, especially given the limited restaurant hours.
Guest rooms are generally viewed favorably for their spaciousness, cleanliness and modern amenities with many enjoying ocean and Esplanade views. Nonetheless, some rooms feel cramped or exhibit minor issues such as outdated furnishings and musty smells. Despite these sporadic concerns, most guests find the accommodations comfortable and pleasant. In terms of cleanliness, the hotel earns commendations for tidy and airy rooms, although certain areas like bathrooms and hallways could use more meticulous attention.
The hotel's staff is celebrated for their exceptional friendliness and professionalism, significantly enhancing the guest experience. The reception, housekeeping and bar staff are particularly noted for their helpfulness and dedication, despite occasional slow service or coordination issues.
Internet services at the hotel receive mixed feedback with some guests finding the free wifi satisfactory, especially for Hilton Honors members, while others experience slow and unreliable connections. The gym is well-equipped and clean, though access issues with the swipe card are noted.
The pool is another highlight, appreciated for its relaxing ambiance and cleanliness, though it could benefit from updates and better maintenance. Similarly, the parking situation is generally convenient and secure, despite some challenges for larger vehicles and additional costs.
DoubleTree by Hilton Cairns also caters well to families, offering friendly service, child-friendly amenities like pools with toys and convenient accommodation options. While minor issues such as small bathrooms and elevator problems are noted, the overall experience remains positive, making it a suitable choice for family vacations.
Lastly, the beds receive mixed responses with many guests praising their comfort, while others encounter issues with firmness or musty odors. The pillows also draw mixed reactions, reflecting personal preferences. Overall, DoubleTree by Hilton Cairns stands out for its exceptional location, friendly staff and enjoyable amenities, making it a preferred choice for both leisure and family travelers.
Categories
The breakfast experience at the hotel is largely praised for its extensive buffet options, featuring both hot and cold selections, fresh fruits and custom barista-made coffee. Guests appreciate the inclusion of breakfast in their stay, although some suggest room for improvement in variety and temperature of food. Dinner offerings receive mixed reviews; while The Vine Room is favored for its cocktails and live music, the overall dining experience could benefit from more variety and better room service, especially given the limited restaurant hours.
Guest rooms are generally viewed favorably for their spaciousness, cleanliness and modern amenities with many enjoying ocean and Esplanade views. Nonetheless, some rooms feel cramped or exhibit minor issues such as outdated furnishings and musty smells. Despite these sporadic concerns, most guests find the accommodations comfortable and pleasant. In terms of cleanliness, the hotel earns commendations for tidy and airy rooms, although certain areas like bathrooms and hallways could use more meticulous attention.
The hotel's staff is celebrated for their exceptional friendliness and professionalism, significantly enhancing the guest experience. The reception, housekeeping and bar staff are particularly noted for their helpfulness and dedication, despite occasional slow service or coordination issues.
Internet services at the hotel receive mixed feedback with some guests finding the free wifi satisfactory, especially for Hilton Honors members, while others experience slow and unreliable connections. The gym is well-equipped and clean, though access issues with the swipe card are noted.
The pool is another highlight, appreciated for its relaxing ambiance and cleanliness, though it could benefit from updates and better maintenance. Similarly, the parking situation is generally convenient and secure, despite some challenges for larger vehicles and additional costs.
DoubleTree by Hilton Cairns also caters well to families, offering friendly service, child-friendly amenities like pools with toys and convenient accommodation options. While minor issues such as small bathrooms and elevator problems are noted, the overall experience remains positive, making it a suitable choice for family vacations.
Lastly, the beds receive mixed responses with many guests praising their comfort, while others encounter issues with firmness or musty odors. The pillows also draw mixed reactions, reflecting personal preferences. Overall, DoubleTree by Hilton Cairns stands out for its exceptional location, friendly staff and enjoyable amenities, making it a preferred choice for both leisure and family travelers.
Family Friendly Hotel
This hotel is conveniently located and offers comfortable accommodations for families. It provides easy access to the Esplanade and other city attractions.
Hotel with Parking
This hotel provides parking and is part of the Hilton brand, ensuring a certain level of quality and service for guests with vehicles.
EV charging stations
Accessible Hotel
Offers accessible rooms on the ground floor with the option of standard interconnecting rooms. Features wheelchair ramp for lobby/reception access and complies with the Americans with Disabilities Act of 1990, with accessible elevators, meeting rooms, and parking.
Hotel with Gym
Features a fitness center. The hotel is located on the Esplanade and offers comfortable accommodations.
4-Star Hotel
This hotel features a unique rainforest atrium, newly renovated rooms, and amenities including an outdoor swimming pool, fitness center, restaurant, and bar. Some rooms offer ocean views from private balconies. It's a short walk to shopping, dining, and entertainment, and a drive from the Skyrail Rainforest Cableway.
Hotel with Outdoor Pool
DoubleTree by Hilton Cairns offers a large outdoor pool area with comfortable loungers. It is located on the Esplanade, providing easy access to the city's attractions.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Guest Reviews
DoubleTree by Hilton Cairns boasts an exceptional location that consistently impresses guests. Nestled right on the Esplanade, the hotel offers proximity to a plethora of restaurants, shops and key attractions. Visitors appreciate the short and easy walks to the city center, marina, public lagoon and local markets. The property provides stunning views of the ocean and Cairns' skyline, enhancing the overall experience.
Guests highlight the blend of convenience and tranquility, noting that while it's close to the bustling parts of the city, the hotel's surroundings remain quiet and peaceful. The central positioning makes it ideal for those looking to explore Cairns and the wider area without the need for extensive travel.
The hotel's tropical vibe, well-maintained facilities and friendly staff contribute positively to the stay. The lovely views from the rooms and the scenic, central garden with ponds are frequently noted as standout features. Additionally, the hotel's strategic location makes it an excellent base for excursions and enjoying the vibrant local dining and nightlife scene.
In summary, the DoubleTree by Hilton Cairns is praised for its pristine location, which combines ease of access to central amenities with peaceful, scenic views, making it a top choice for travelers seeking both convenience and comfort.
The breakfast experience at DoubleTree by Hilton Cairns has garnered varied feedback from guests with a dominant positive tone. Many reviewers praised the breakfast as great, good or excellent, often highlighting the extensive variety offered in the buffet with both hot and cold selections. Specific mentions of fresh fruits, continental options and the ability to request barista-made coffee emphasized the quality. Guests appreciated that the breakfast was included in their stay and found it a delightful and satisfying start to their day.
However, some reviews mentioned room for improvement, noting instances of cold food, lack of hygiene monitoring and the desire for more varied or upgraded options. A few guests felt the cost of breakfast was too high and some reported the experience to be below Hilton standards. Despite these criticisms, the consensus was that the breakfast spread was generally good with friendly staff contributing positively to the dining atmosphere.
DoubleTree by Hilton Cairns offers several dining options, though some aspects have received mixed reviews. The Vine Room stands out as a notable venue, praised for its good selection of cocktails and enjoyable live music during the evenings. The staff at The Vine Room have also been commended for their attentiveness and quality service. Guests find it convenient to have a restaurant within the hotel where they can also enjoy dinner.
However, the overall dining experience has room for improvement. The dinner menu in general lacks variety and the room service has seen several complaints, including cold food and incorrect charges. Another drawback is the limited restaurant hours, leading guests to seek alternatives like UberEats after early closure times. Buffet breakfast also received criticism for not meeting expectations with reports of cold food and a lack of fresh fruit.
Although there are reasonable dining options within the hotel, the absence of lunch and afternoon tea offerings, as well as no food service after 8:30pm, notably on New Year's Eve, have been points of dissatisfaction for guests. Despite these issues, the hotel's facilities and convenient location still manage to meet guest expectations.
DoubleTree by Hilton Cairns offers an array of experiences when it comes to their guest rooms, mostly receiving praise for their size and cleanliness. Many guests appreciated the spacious and well-maintained rooms, often describing them as comfortable and modern. The cleanliness of the rooms was a recurring highlight with daily cleaning ensuring a pleasant stay for most.
Views from the rooms often received positive remarks, especially those with balconies overlooking the ocean or the Esplanade. The combination of spacious interiors and stunning vistas contributed to an overall positive experience for many travelers. Some rooms have been noted for their modern furnishing, which, along with comfortable beds and adequate amenities, made for a satisfying stay.
However, a number of reviews mentioned that some rooms and bathrooms were on the smaller side and could feel cramped. Issues such as outdated furnishings, musty smells and occasional maintenance problems were noted. Specific complaints included broken balcony doors, inadequate air conditioning and general wear and tear indicating a need for renovation in certain areas. Some rooms were described as damp or having a musty odor and a few reviews indicated dissatisfaction with room cleanliness and the responsiveness of room service.
Despite these drawbacks, the majority of guests found their rooms to be pleasant, functional and well-suited for a comfortable stay. The hotel's location also adds to its appeal, making it a solid choice for visitors seeking both convenience and a touch of luxury in Cairns.
The beds at DoubleTree by Hilton Cairns receive a mix of feedback from guests with many praising the comfort and quality of their sleep. Numerous reviews highlight that the beds are very comfortable, often using descriptors such as super comfy, extremely comfortable and beyond comfy. Guests particularly appreciate the large and king-size options, noting the relaxation and restful nights they experienced.
However, some guests reported inconsistencies, mentioning that certain beds were either too soft, too firm or had a musty smell. Pillows also drew mixed reactions with many calling them comfortable, but some finding them too big, hard or musty. A few reviews pointed out issues with mattress quality, mentioning they felt too old or lumpy.
Overall, while the majority of guests found the bedding to be comfortable and conducive to a good night's sleep, a few experienced issues that slightly detracted from their stay.
Guest reviews of DoubleTree by Hilton Cairns presented a mixed picture regarding the hotel's cleanliness. Many visitors appreciated the very clean and modern rooms, describing them as clean, tidy and well-maintained. The overall cleanliness of the hotel was frequently praised with guests highlighting clean amenities, airy and comfortable rooms and prompt daily cleaning services.
However, several reviews indicated significant areas for improvement. Complaints about the bathroom cleanliness were common with mentions of dirty grout, filth, small size and a need for upgrades. Some hallways and common areas were reportedly not up to standard, described as dirty and poorly maintained with specific references to corridors being particularly neglected. Additionally, issues like musty smells in rooms, inconsistent cleaning services and untidy balconies were noted, detracting from the otherwise positive perception of room cleanliness.
Overall, while many guests found their accommodations clean and satisfactory, the recurring concerns about specific areas of the hotel indicate that attention to detail in cleanliness and maintenance could enhance guest experiences considerably.
The DoubleTree by Hilton Cairns stands out for its exceptional staff, consistently praised for their friendliness, helpfulness and professionalism. Guests repeatedly highlight the outstanding service received from the reception team, who are described as exceptionally friendly, helpful and efficient. The hotel's staff are noted for their polite and courteous demeanor, creating a welcoming atmosphere that makes visitors feel special.
Many reviews commend the staff’s ability to support guests, whether by providing important local information, assisting with bookings or ensuring a seamless check-in experience. Housekeeping and bar staff also earn accolades for their friendliness and willingness to go above and beyond to enhance the guest experience.
Despite a few instances where the service was noted to be slow or staff came across as uncoordinated, the predominant sentiment remains overwhelmingly positive. The staff’s commitment to excellent customer service continues to be a highlight for many guests, making their stay at the DoubleTree by Hilton Cairns a pleasantly memorable one.
The internet experience at DoubleTree by Hilton Cairns received mixed feedback from guests. While some found the wifi to be perfect for work and appreciated the availability of complimentary access for Hilton Honors members, many others expressed dissatisfaction. Common complaints included slow and unreliable connections, difficult access and additional charges for wifi services. Guests found it surprising that wifi was not free, especially given modern expectations. The recurring issues of poor signal strength and intermittent connectivity significantly impacted their stay, making it a point for potential visitors to consider.
The gym at DoubleTree by Hilton Cairns receives generally positive remarks from guests. It is described as well-equipped, clean and providing everything necessary for a good workout despite its relatively small size. The privacy curtains are appreciated for added comfort. However, some guests experienced issues with the swipe card access, which could be inconvenient. Despite these occasional problems, the gym is considered a valuable amenity for maintaining fitness during the stay.
The pool at DoubleTree by Hilton Cairns has received mixed feedback from guests, revealing a blend of enjoyment and areas needing improvement. Many guests appreciated the beautiful pool area, describing it as a wonderful and relaxing place with a great ambiance. The pool was frequently noted as being clean and a favorite spot, especially for kids who had a lot of fun.
Some reviews highlighted the spaciousness and nice feel of the pool area, making it a pleasant place to unwind, particularly with the tropical surroundings adding to the charm. The presence of a spa also garnered positive remarks, contributing to the overall enjoyment.
However, several guests pointed out that the pool is on the smaller side and could benefit from an update, mentioning broken tiles and cracks that need repairing. There were suggestions for heating the pool during the winter months to enhance comfort. The pool area was sometimes described as tired and in need of maintenance or improvements to bring it up to par with guests' expectations. Issues such as slippery tiles, misleading photos and inadequate pool chairs have been noted as well.
Overall, while the pool at DoubleTree by Hilton Cairns has many appealing qualities that guests enjoy, there is clear feedback suggesting that updates and maintenance could significantly enhance the pool experience.
Guest reviews of 'DoubleTree by Hilton Cairns' highlight a mixed but generally positive experience when it comes to parking at the hotel. Many guests appreciated the ample and easy-to-find parking options, noting the convenience and accessibility of free and secure undercover parking. The parking availability on all floors was an added bonus for some, contributing to the ease of their stay.
However, some guests found the parking situation to be inadequate and at times challenging, especially for those driving larger vehicles due to narrow and tight spaces. The additional cost for parking was mentioned with some guests finding it reasonable at $10 per night, while others felt it was an unnecessary extra charge. Despite the occasional difficulties, the majority of experiences suggest that parking was generally convenient and secure, emphasizing its availability and ease of access.
DoubleTree by Hilton Cairns offers a welcoming retreat for families, showcasing a harmonious blend of attentive service, prime location and cleanliness. This hotel stands out with its family-friendly offerings, ensuring a comfortable and hassle-free stay for guests with children. Parents will appreciate the lovely and accommodating staff dedicated to making every aspect of their family visit enjoyable. The hotel’s amenities cater well to young ones with a swimming pool being a particular highlight, where kids can have fun and enjoy various floaties and toys. An indoor pool adds to the appeal, providing a safe and enjoyable environment for children to play. Families can also look forward to snacking on the hotel’s well-loved cookies, a delightful treat that has received positive mentions.
Convenient family accommodations, including rooms equipped to house more members comfortably, contribute to a stress-free stay. Additionally, nearby attractions like Muddy's Playground offer further entertainment for children. While some guests observed minor issues, such as small bathrooms and elevator problems, these did not overshadow the overall positive experience. Besides being great for kids, the hotel also accommodates older guests, providing services and facilities that can cater to multi-generational needs.
In summary, DoubleTree by Hilton Cairns stands out as a great option for family vacations, offering excellent service, friendly staff and enjoyable facilities that cater to both children and adults alike.
The DoubleTree by Hilton Cairns offers a mixed experience reflective of its four-star rating. While its location stands out as a solid choice and the spacious and beautiful rooms are comfortable, some feel the facilities fall short of four-star expectations with issues like poor room facilities and no accessible Wi-Fi. Despite this, the hotel is viewed as good value for the price with a clean and comfortable environment and nice staff. The restaurant achieves four-star quality, making dining a pleasant experience. Overall, the DoubleTree by Hilton Cairns is an average four-star property, offering great value in comparison to other Cairns properties, even if it does show some signs of aging.
DoubleTree by Hilton Cairns caters exceptionally well to business travelers. The hotel provides reliable and efficient reception services, including immediate taxi arrangements when required. The front desk staff are particularly attentive and responsive to the needs of business guests, making it a suitable choice for those frequenting for corporate events or city visits. Guests have highlighted the comfort and convenience of the rooms, which are spacious and include good work desks, perfect for work-related stays. The business center and concierge services, including organizing day trips, add further to its appeal. Additionally, the option to use text messaging for room service enhances the convenience. Overall, DoubleTree by Hilton Cairns stands out as a very business-friendly hotel with a fabulous front desk service and excellent facilities that support business needs.
DoubleTree by Hilton Cairns offers several accessibility features that cater well to guests with disabilities. The hotel is described as being accessible for seniors and has easily accessible rooms via the lift. There is a commendable provision of handicapped parking, which adds to the convenience for guests with reduced mobility. The central location close to the water is another highlight and the prompt taxi service enhances overall accessibility for trips to the airport or around the city.
However, some areas require improvement. The elevator can be difficult to find and there are limited accessible areas within the hotel. Specific places like the restaurant lack wheelchair access. Additionally, cleanliness and maintenance aspects such as water-damaged bathroom doors and unclean shower vents detract from the overall experience. Despite these issues, the hotel staff have received positive remarks for their service, including helpful upgrades to mountain view rooms, which suggest a willingness to accommodate guest needs. The pool remains a kid-friendly space with good access.
At DoubleTree by Hilton Cairns, the outdoor pool has been widely commented upon by guests. Many reviews highlight the abundance of sun beds and the convenience of sun exposure throughout the day. Families have particularly noted that kids enjoyed the pool, adding that fish feeding was an enjoyable bonus activity. The pool area is described as spacious and there is appreciation for the nice, large open space and the overall setting of the pool and spa with the latter receiving specific praise for its ambiance.
However, not all feedback is positive. Some guests pointed out that the swimming pool could use a facelift and there were mentions of missing or slippery tiles around the pool area. A few reviews mentioned cleanliness issues and a general need for an upgrade with concerns about the pool photos being somewhat misleading. Other noted issues included the small size of the pool area, the noise levels and continuous power cuts. Despite these criticisms, the pool and spa areas, in general, were still appreciated for their good settings and nice atmosphere.
The DoubleTree by Hilton Cairns offers a stay marked by comfort and luxury, masterfully balancing its prime location and well-maintained facilities. Guests consistently highlight the spaciousness and comfort of the rooms, often describing the beds and pillows as super comfortable and comfier than expected. The cleanliness of the rooms is repeatedly noted with many mentioning the luxurious feel and high-quality service akin to other luxury Hilton hotels.
Guests rave about the buffet breakfast, calling it absolutely amazing. The reception staff is frequently praised for being helpful and the availability of quick taxis adds to the convenience of the stay. Many visitors also appreciated room upgrades and the spectacular views from their rooms.
Towels in the room receive special mention for being big, fluffy and luxurious, adding a touch of opulence to the experience. Despite the hotel's older, slightly dated appearance, it retains a luxurious ambiance in many aspects.
However, some aspects like the bathrooms and the overall servicing of the rooms fall short of the high luxury standards some guests anticipate. The overall consensus is a bit mixed with some feeling a lack of consistent luxury throughout their stay, pointing out that the property doesn’t fully reach the five-star standard. Despite this, the property's prime location and the luxury touches in the room settings offer a generally favorable experience for those seeking a comfortable and somewhat luxurious stay in Cairns.
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Location
Guests highlight the blend of convenience and tranquility, noting that while it's close to the bustling parts of the city, the hotel's surroundings remain quiet and peaceful. The central positioning makes it ideal for those looking to explore Cairns and the wider area without the need for extensive travel.
The hotel's tropical vibe, well-maintained facilities and friendly staff contribute positively to the stay. The lovely views from the rooms and the scenic, central garden with ponds are frequently noted as standout features. Additionally, the hotel's strategic location makes it an excellent base for excursions and enjoying the vibrant local dining and nightlife scene.
In summary, the DoubleTree by Hilton Cairns is praised for its pristine location, which combines ease of access to central amenities with peaceful, scenic views, making it a top choice for travelers seeking both convenience and comfort.
Breakfast
However, some reviews mentioned room for improvement, noting instances of cold food, lack of hygiene monitoring and the desire for more varied or upgraded options. A few guests felt the cost of breakfast was too high and some reported the experience to be below Hilton standards. Despite these criticisms, the consensus was that the breakfast spread was generally good with friendly staff contributing positively to the dining atmosphere.
Dinner
However, the overall dining experience has room for improvement. The dinner menu in general lacks variety and the room service has seen several complaints, including cold food and incorrect charges. Another drawback is the limited restaurant hours, leading guests to seek alternatives like UberEats after early closure times. Buffet breakfast also received criticism for not meeting expectations with reports of cold food and a lack of fresh fruit.
Although there are reasonable dining options within the hotel, the absence of lunch and afternoon tea offerings, as well as no food service after 8:30pm, notably on New Year's Eve, have been points of dissatisfaction for guests. Despite these issues, the hotel's facilities and convenient location still manage to meet guest expectations.
Rooms
Views from the rooms often received positive remarks, especially those with balconies overlooking the ocean or the Esplanade. The combination of spacious interiors and stunning vistas contributed to an overall positive experience for many travelers. Some rooms have been noted for their modern furnishing, which, along with comfortable beds and adequate amenities, made for a satisfying stay.
However, a number of reviews mentioned that some rooms and bathrooms were on the smaller side and could feel cramped. Issues such as outdated furnishings, musty smells and occasional maintenance problems were noted. Specific complaints included broken balcony doors, inadequate air conditioning and general wear and tear indicating a need for renovation in certain areas. Some rooms were described as damp or having a musty odor and a few reviews indicated dissatisfaction with room cleanliness and the responsiveness of room service.
Despite these drawbacks, the majority of guests found their rooms to be pleasant, functional and well-suited for a comfortable stay. The hotel's location also adds to its appeal, making it a solid choice for visitors seeking both convenience and a touch of luxury in Cairns.
Beds
However, some guests reported inconsistencies, mentioning that certain beds were either too soft, too firm or had a musty smell. Pillows also drew mixed reactions with many calling them comfortable, but some finding them too big, hard or musty. A few reviews pointed out issues with mattress quality, mentioning they felt too old or lumpy.
Overall, while the majority of guests found the bedding to be comfortable and conducive to a good night's sleep, a few experienced issues that slightly detracted from their stay.
Cleanliness
However, several reviews indicated significant areas for improvement. Complaints about the bathroom cleanliness were common with mentions of dirty grout, filth, small size and a need for upgrades. Some hallways and common areas were reportedly not up to standard, described as dirty and poorly maintained with specific references to corridors being particularly neglected. Additionally, issues like musty smells in rooms, inconsistent cleaning services and untidy balconies were noted, detracting from the otherwise positive perception of room cleanliness.
Overall, while many guests found their accommodations clean and satisfactory, the recurring concerns about specific areas of the hotel indicate that attention to detail in cleanliness and maintenance could enhance guest experiences considerably.
Staff
Many reviews commend the staff’s ability to support guests, whether by providing important local information, assisting with bookings or ensuring a seamless check-in experience. Housekeeping and bar staff also earn accolades for their friendliness and willingness to go above and beyond to enhance the guest experience.
Despite a few instances where the service was noted to be slow or staff came across as uncoordinated, the predominant sentiment remains overwhelmingly positive. The staff’s commitment to excellent customer service continues to be a highlight for many guests, making their stay at the DoubleTree by Hilton Cairns a pleasantly memorable one.
Wi-Fi
Gym
Pool
Some reviews highlighted the spaciousness and nice feel of the pool area, making it a pleasant place to unwind, particularly with the tropical surroundings adding to the charm. The presence of a spa also garnered positive remarks, contributing to the overall enjoyment.
However, several guests pointed out that the pool is on the smaller side and could benefit from an update, mentioning broken tiles and cracks that need repairing. There were suggestions for heating the pool during the winter months to enhance comfort. The pool area was sometimes described as tired and in need of maintenance or improvements to bring it up to par with guests' expectations. Issues such as slippery tiles, misleading photos and inadequate pool chairs have been noted as well.
Overall, while the pool at DoubleTree by Hilton Cairns has many appealing qualities that guests enjoy, there is clear feedback suggesting that updates and maintenance could significantly enhance the pool experience.
Parking
However, some guests found the parking situation to be inadequate and at times challenging, especially for those driving larger vehicles due to narrow and tight spaces. The additional cost for parking was mentioned with some guests finding it reasonable at $10 per night, while others felt it was an unnecessary extra charge. Despite the occasional difficulties, the majority of experiences suggest that parking was generally convenient and secure, emphasizing its availability and ease of access.
Family
Convenient family accommodations, including rooms equipped to house more members comfortably, contribute to a stress-free stay. Additionally, nearby attractions like Muddy's Playground offer further entertainment for children. While some guests observed minor issues, such as small bathrooms and elevator problems, these did not overshadow the overall positive experience. Besides being great for kids, the hotel also accommodates older guests, providing services and facilities that can cater to multi-generational needs.
In summary, DoubleTree by Hilton Cairns stands out as a great option for family vacations, offering excellent service, friendly staff and enjoyable facilities that cater to both children and adults alike.
4 Star
Business
Accessible
However, some areas require improvement. The elevator can be difficult to find and there are limited accessible areas within the hotel. Specific places like the restaurant lack wheelchair access. Additionally, cleanliness and maintenance aspects such as water-damaged bathroom doors and unclean shower vents detract from the overall experience. Despite these issues, the hotel staff have received positive remarks for their service, including helpful upgrades to mountain view rooms, which suggest a willingness to accommodate guest needs. The pool remains a kid-friendly space with good access.
Outdoor Pool
However, not all feedback is positive. Some guests pointed out that the swimming pool could use a facelift and there were mentions of missing or slippery tiles around the pool area. A few reviews mentioned cleanliness issues and a general need for an upgrade with concerns about the pool photos being somewhat misleading. Other noted issues included the small size of the pool area, the noise levels and continuous power cuts. Despite these criticisms, the pool and spa areas, in general, were still appreciated for their good settings and nice atmosphere.
Luxury
Guests rave about the buffet breakfast, calling it absolutely amazing. The reception staff is frequently praised for being helpful and the availability of quick taxis adds to the convenience of the stay. Many visitors also appreciated room upgrades and the spectacular views from their rooms.
Towels in the room receive special mention for being big, fluffy and luxurious, adding a touch of opulence to the experience. Despite the hotel's older, slightly dated appearance, it retains a luxurious ambiance in many aspects.
However, some aspects like the bathrooms and the overall servicing of the rooms fall short of the high luxury standards some guests anticipate. The overall consensus is a bit mixed with some feeling a lack of consistent luxury throughout their stay, pointing out that the property doesn’t fully reach the five-star standard. Despite this, the property's prime location and the luxury touches in the room settings offer a generally favorable experience for those seeking a comfortable and somewhat luxurious stay in Cairns.
Yes, DoubleTree by Hilton Cairns has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Cairns.
No, DoubleTree by Hilton Cairns doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Cairns.
Yes, DoubleTree by Hilton Cairns has a gym.
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