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Summary of reviewsHotel Dukla is highly praised for its exceptional location, making it a top choice for visitors who want to stay in the heart of the city. Strategically situated at the end of the Old Town, it offers easy access to shopping centers, restaurants and key attractions, as well as convenient parking facilities. The hotel's proximity to cafes, pubs and a theater adds to its appeal for leisure travelers.
The breakfast offerings at Hotel Dukla receive widespread acclaim. Guests appreciate the diverse and rich selection of delicious, nutritious and warm foods, including options that cater to different dietary requirements such as lactose-free, sugar-free and gluten-free choices. The buffet-style setup is frequently described as colorful and plentiful, providing a satisfying start to the day.
Guests consistently commend the cleanliness and comfort of the hotel's rooms. The rooms are spacious, peaceful and well-maintained, ensuring a restful stay. While some furnishings are a bit dated, they are generally found to be adequate. The beautifully clean linens and well-equipped bathrooms further contribute to guests' positive experiences, even though there are occasional issues like non-functional refrigerators or poor window sealing.
Hotel Dukla’s staff is a highlight with frequent mentions of their friendliness, helpfulness and professionalism. The reception team, in particular, is recognized for their warm and accommodating service. Personal touches, such as providing breakfast packages or extending stays, are well-appreciated, enhancing the overall guest experience.
While the hotel's WiFi service receives mixed reviews with some guests experiencing satisfactory and fast connectivity, others encounter issues with unstable or slow connections. This disparity indicates room for improvement to ensure a consistent internet experience throughout the hotel.
The hotel's spa services receive praise for being clean, relaxing and affordable, though the limited operational hours and additional fees for certain amenities do draw some criticism. Meanwhile, the parking facilities, especially the free underground parking, are considered a significant benefit, despite issues with poor signage and lighting.
In summary, Hotel Dukla stands out for its exceptional location, excellent breakfast offerings, clean and comfortable rooms and dedicated staff. While there are areas for improvement, such as WiFi connectivity and some amenities, the overall guest experience remains positive.
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