Carlton Inn Midway offers a highly convenient and accessible location, especially appreciated by travelers needing proximity to Midway Airport and easy access to downtown Chicago via nearby transportation options. Guests commend the free shuttle service to the airport and the close vicinity to the Pulaski metro station and the Orange Line, which facilitate seamless travel. Despite commenting on the hotel needing updates, visitors find the strategic location and friendly staff to adequately compensate, providing good value and a positive overall experience.
Breakfast at the hotel receives mixed but generally favorable reviews. Guests typically find it meets expectations with a good selection of hot food items, though noted drawbacks include occasional issues with food restocking and variety. Nevertheless, the offering of a complimentary breakfast is a valued perk, especially for business travelers and families.
Guest feedback on the rooms at
Carlton Inn Midway is varied. Positively, some note recent renovations, clean conditions, comfortable beds and family-friendly arrangements. However, a notable number of reviews highlight concerns with cleanliness, such as dirty carpets, unsanitary bathrooms and malfunctioning amenities, which overall suggest a need for improvement in maintenance and hygiene.
Cleanliness is a recurring issue with numerous reviews reporting unclean conditions throughout the hotel, including musty smells, pests and poorly maintained common areas. While some isolated feedback mentions satisfactory cleanliness, the majority call for significant improvements in this area.
The staff at
Carlton Inn Midway receive high praise for their friendliness, helpfulness and efficiency, particularly the front desk personnel and shuttle drivers. Their efforts contribute positively to guest experiences despite occasional minor criticisms about night staff.
The free WiFi is a welcome amenity, though its reliability varies with better connectivity near the reception area but inconsistent performance in other parts of the hotel.
Parking, although appreciated for being free, poses some challenges due to limited space and tight maneuvering conditions. The hotel's stay, park and fly service is positively regarded, enhancing its appeal for airport travelers.
Guest experiences with the beds are mixed. While some find them comfortable, many raise concerns about cleanliness and mattress quality. The presence of stains and general discomfort suggests a need for upgrading bedding amenities to improve guest satisfaction.
Overall,
Carlton Inn Midway is an appealing choice for travelers prioritizing location and convenient transport options, despite the noted areas needing attention and improvement.