Hilton Vancouver Metrotown
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Summary of reviewsHilton Vancouver Metrotown, located in the accessible and vibrant district of Burnaby, consistently impresses guests with its prime location. Close to the extensive Metropolis Metrotown shopping mall and the SkyTrain station, the hotel offers effortless connectivity to downtown Vancouver. The local area is walkable and brimming with dining and shopping options, providing everything a traveler might need. The tranquil setting near a large park also adds a touch of serenity juxtaposed with urban convenience.
Guests have mixed opinions regarding the hotel’s breakfast. Many appreciate the tasty and comprehensive offerings with some packages featuring complimentary breakfast. However, others find the cost prohibitive and note issues with quality and variety, particularly post-COVID adjustments.
The rooms at the Hilton Vancouver Metrotown are widely praised for their spaciousness, cleanliness and overall comfort. Visitors often highlight the cozy beds and well-maintained environments, making it a suitable choice for both families and solo travelers. Although minor issues such as inconsistent water temperature from taps were noted, the general consensus remains positive regarding room quality.
Cleanliness is a strong point for the hotel with most guests finding the facilities, including rooms and bathrooms, very clean and well-organized. While a few have encountered occasional lapses in housekeeping, these instances appear to be exceptions rather than the rule.
The staff at Hilton Vancouver Metrotown stand out for their exceptional service with numerous guests commending them for being friendly, welcoming and helpful. From check-in to check-out, the staff's attentiveness and accommodating nature significantly enhance the guest experience.
However, the hotel's WiFi service receives considerable criticism with many guests encountering connection problems and issues with internet speed and stability. This aspect seems to need considerable improvement based on guest feedback.
The outdoor pool and hot tub are generally viewed positively, being clean, warm and accessible. Nonetheless, some guests find the pool smaller than expected and suggest the imagery might be slightly misleading.
Parking presents mixed reviews with common concerns about difficulty in locating the entrance, confusing systems and extra costs. While some guests occasionally enjoyed free parking, the overall sentiment is that the parking experience could benefit from better management and greater convenience.
Finally, the hotel’s beds receive high marks for cleanliness and comfort. Guests frequently commend the beds for contributing to a restful sleep, noting that the quiet rooms further enhance their overnight experience, although the pillows received minor critique from some guests for being too soft.
In summary, Hilton Vancouver Metrotown is highly recommended for its excellent location, friendly staff, clean and comfortable accommodations, although improvements in breakfast offerings, WiFi service and parking facilities could enhance the overall guest experience further.
Categories
Guests have mixed opinions regarding the hotel’s breakfast. Many appreciate the tasty and comprehensive offerings with some packages featuring complimentary breakfast. However, others find the cost prohibitive and note issues with quality and variety, particularly post-COVID adjustments.
The rooms at the Hilton Vancouver Metrotown are widely praised for their spaciousness, cleanliness and overall comfort. Visitors often highlight the cozy beds and well-maintained environments, making it a suitable choice for both families and solo travelers. Although minor issues such as inconsistent water temperature from taps were noted, the general consensus remains positive regarding room quality.
Cleanliness is a strong point for the hotel with most guests finding the facilities, including rooms and bathrooms, very clean and well-organized. While a few have encountered occasional lapses in housekeeping, these instances appear to be exceptions rather than the rule.
The staff at Hilton Vancouver Metrotown stand out for their exceptional service with numerous guests commending them for being friendly, welcoming and helpful. From check-in to check-out, the staff's attentiveness and accommodating nature significantly enhance the guest experience.
However, the hotel's WiFi service receives considerable criticism with many guests encountering connection problems and issues with internet speed and stability. This aspect seems to need considerable improvement based on guest feedback.
The outdoor pool and hot tub are generally viewed positively, being clean, warm and accessible. Nonetheless, some guests find the pool smaller than expected and suggest the imagery might be slightly misleading.
Parking presents mixed reviews with common concerns about difficulty in locating the entrance, confusing systems and extra costs. While some guests occasionally enjoyed free parking, the overall sentiment is that the parking experience could benefit from better management and greater convenience.
Finally, the hotel’s beds receive high marks for cleanliness and comfort. Guests frequently commend the beds for contributing to a restful sleep, noting that the quiet rooms further enhance their overnight experience, although the pillows received minor critique from some guests for being too soft.
In summary, Hilton Vancouver Metrotown is highly recommended for its excellent location, friendly staff, clean and comfortable accommodations, although improvements in breakfast offerings, WiFi service and parking facilities could enhance the overall guest experience further.
Hotel with Swimming Pool
This hotel provides a swimming pool for guests. The pool area is well-maintained.
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Free Wi-Fi
Hilton Vancouver Metrotown provides complimentary Wi-Fi access. The hotel is equipped to handle the connectivity needs of both business and leisure travelers.
Hotel with Parking
This hotel provides comprehensive parking facilities, including self-parking, valet parking, EV charging stations, and secured, covered parking with in/out privileges. While paid, the extensive options cater to various guest needs.
EV charging stations
Hotel with EV Charging Stations
Hilton Vancouver Metrotown offers EV charging stations. Its location and extensive amenities, combined with EV charging, offer a convenient and sustainable stay for electric vehicle owners.
Hotel with Outdoor Pool
This hotel offers an outdoor pool and modern amenities, providing a comfortable stay in the Metrotown area of Burnaby.
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Hilton Vancouver Metrotown boasts an exceptionally convenient and accessible location, making it a prime choice for travelers. Nestled in Burnaby, guests appreciate its close proximity to the Metropolis Metrotown—a sizable shopping mall with a plethora of dining options for breakfast, snacks and dinner. The hotel's vicinity to the SkyTrain station with a quick 30-minute ride to downtown Vancouver, adds significant value for those seeking ease of transportation.
Various amenities, including numerous nearby restaurants and shops, contribute to its appeal, providing everything guests might need within walking distance. Visitors frequently commend the area as walkable, accessible by car from the airport and connected well to other parts of Vancouver, ensuring convenience for both leisure and business stays. The hotel’s peaceful setting near a large park for jogging combines tranquility with the vibrancy of urban life.
Overall, Hilton Vancouver Metrotown's excellent location, coupled with friendly service and clean accommodations, makes it a highly recommended destination.
Visitors to the Hilton Vancouver Metrotown have mixed feelings about the hotel's breakfast offerings. On the positive side, many guests found the breakfast to be very good, tasty and complete with some praising the excellent options such as eggs and sausages. The breakfast support staff also received commendations for their wonderful service. Some guests described their breakfast experience as pleasant with consistently good quality and the convenience of having a complimentary breakfast in certain packages.
However, numerous reviews highlight significant downsides. Many noted that breakfast is not included in the standard room rate and found the $32 CAD per person price tag to be unreasonably high. Several guests expressed disappointment in the breakfast selection, citing limited options, repetitive menus and occasionally poor food quality. Instances of cold food, insufficient portions and prepackaged items due to COVID protocols raised concerns. Some even mentioned instances where the breakfast quality did not meet the expectations for a Hilton hotel, comparing it unfavorably to other accommodations.
In summary, while some guests enjoyed a good breakfast experience at the Hilton Vancouver Metrotown, others felt the high cost and mediocre quality detracted from the hotel's overall value, leading some to seek better breakfast options elsewhere.
Hilton Vancouver Metrotown receives consistent praise for its spacious and clean rooms. Guests frequently highlight the large, cozy rooms and the comfortable beds. The suites are particularly noted for their great size and pleasant living room spaces. Cleanliness is a recurring theme with many reviews emphasizing the well-maintained rooms and the overall cleanliness of the hotel. Comfort is another positive aspect with quiet and relaxing environments often mentioned, making it ideal for families and individual guests alike. The hotel's beautiful rooms, good amenities and excellent breakfast service also contribute to a pleasant stay. Some minor issues were noted regarding the water temperature from the taps not meeting four-star expectations, but overall, the feedback about the rooms remains highly positive.
Guests of the Hilton Vancouver Metrotown largely praise the hotel's beds, often describing them as very clean, super comfortable and ideal for a good night's sleep. Many reviewers highlight the overall comfort, noting that the beds and bedding contribute significantly to their restful experience. The rooms are described as extremely quiet, which enhances the quality of sleep. However, some guests find the pillows to be too soft or otherwise unsatisfactory. Amenities are generally appreciated, complementing the positive perception of the comfortable beds.
The Hilton Vancouver Metrotown is generally praised for its cleanliness and organization. Guests frequently comment on the very clean facilities, including bathrooms and general areas within the hotel. Rooms are noted to be both clean and spacious, contributing to a comfortable stay. Many reviews highlight the consistency in cleanliness throughout the hotel with specific mention of clean rooms and bathrooms.
However, a few reviews note areas that need improvement. Some guests experienced dusty coffee machines, unchanged sheets upon arrival and a lack of housekeeping services. Despite these occasional issues, the overall impression remains positive with the majority of guests finding the hotel well-managed and maintaining a high standard of cleanliness.
The Hilton Vancouver Metrotown receives high praise for its exceptional staff. Guests frequently commend the team for being friendly, welcoming and exceedingly helpful. The positive impressions start from the moment of check-in with the reception staff often highlighted for their warmth and accommodating nature. Reviewers noted the consistent kindness and attentiveness across all interactions, whether at the front desk or elsewhere in the hotel. The helpfulness of the staff extends to practical assistance, like providing knowledgeable service and ensuring guests' comfort during their stay. Despite one mention of an oversight at midnight check-in, the overall feedback positions the staff as a standout feature of this hotel, contributing significantly to a pleasant guest experience.
Guests at the Hilton Vancouver Metrotown frequently encountered issues with the hotel's WiFi service. Many reported that the internet had connection problems and was often unable to open webpages. The WiFi was described as extremely poor with speed and stability needing improvement. Some guests mentioned that the WiFi only worked intermittently and would repeatedly fail, while others noted that Apple products couldn't access the free WiFi, though Android devices fared better. In some instances, guests found the internet to be non-existent or not working for extended periods. Additionally, there was dissatisfaction with paid or overpriced WiFi options. Overall, guests experienced significant difficulties with the hotel's internet service.
The Hilton Vancouver Metrotown offers an outdoor pool and hot tub that many guests have enjoyed. The pool is described as clean, warm and accessible at all times for adults, enhancing the convenience for guests. Despite these positive aspects, several reviews mention that the pool is smaller than expected and some found the images to be misleading. There were also comments about the pool area being unkempt. However, the overall sentiment towards the pool and hot tub remains favorable with multiple guests expressing their appreciation for these amenities.
Guests have shared mixed feelings about the parking facilities at Hilton Vancouver Metrotown. Many found the parking entrance challenging to locate and described the overall parking system as confusing. There were several instances where guests mentioned having to pay extra for parking, which they noted was not included in the initial price of their stay, leading to some dissatisfaction over additional costs. Some guests suggested that parking should be provided free for hotel guests and felt that the extra charges were excessive.
However, there were a few positives mentioned, such as compliments about the occasional availability of free parking. Despite these positives, the recurring concerns about limited spaces, difficulty in navigating the parking area and unexpected additional costs overshadowed the parking experience for many visitors.
Overall, while parking at Hilton Vancouver Metrotown has conveniences at times, it seems to need improvements to meet the consistent satisfaction of its guests.
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Location
Various amenities, including numerous nearby restaurants and shops, contribute to its appeal, providing everything guests might need within walking distance. Visitors frequently commend the area as walkable, accessible by car from the airport and connected well to other parts of Vancouver, ensuring convenience for both leisure and business stays. The hotel’s peaceful setting near a large park for jogging combines tranquility with the vibrancy of urban life.
Overall, Hilton Vancouver Metrotown's excellent location, coupled with friendly service and clean accommodations, makes it a highly recommended destination.
Breakfast
However, numerous reviews highlight significant downsides. Many noted that breakfast is not included in the standard room rate and found the $32 CAD per person price tag to be unreasonably high. Several guests expressed disappointment in the breakfast selection, citing limited options, repetitive menus and occasionally poor food quality. Instances of cold food, insufficient portions and prepackaged items due to COVID protocols raised concerns. Some even mentioned instances where the breakfast quality did not meet the expectations for a Hilton hotel, comparing it unfavorably to other accommodations.
In summary, while some guests enjoyed a good breakfast experience at the Hilton Vancouver Metrotown, others felt the high cost and mediocre quality detracted from the hotel's overall value, leading some to seek better breakfast options elsewhere.
Rooms
Beds
Cleanliness
However, a few reviews note areas that need improvement. Some guests experienced dusty coffee machines, unchanged sheets upon arrival and a lack of housekeeping services. Despite these occasional issues, the overall impression remains positive with the majority of guests finding the hotel well-managed and maintaining a high standard of cleanliness.
Staff
Wi-Fi
Pool
Parking
However, there were a few positives mentioned, such as compliments about the occasional availability of free parking. Despite these positives, the recurring concerns about limited spaces, difficulty in navigating the parking area and unexpected additional costs overshadowed the parking experience for many visitors.
Overall, while parking at Hilton Vancouver Metrotown has conveniences at times, it seems to need improvements to meet the consistent satisfaction of its guests.
Yes, Hilton Vancouver Metrotown has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Hilton Vancouver Metrotown.
Yes, Hilton Vancouver Metrotown welcomes dogs.
Yes, parking facilities are available at Hilton Vancouver Metrotown.
Yes, Hilton Vancouver Metrotown has a gym.
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