Hyatt Regency Buffalo
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Summary of reviewsThe Hyatt Regency Buffalo is highly regarded for its prime downtown location, which offers convenient access to numerous restaurants, bars and key attractions such as the KeyBank Center, convention hall, theaters and a nearby tram stop. Guests appreciate the quiet ambiance of the area along with the spectacular views of iconic downtown buildings. The hotel's amenities, including a beautiful lobby and an on-site Starbucks, enhance the guest experience, making it a preferable choice for both business and leisure travelers.
Breakfast at the hotel receives mixed reviews. While some guests enjoyed the taste and quality of the food, especially the breakfast sandwiches, many felt that it was overpriced and lacked value compared to the offerings at other hotels. Service inconsistencies were also noted, indicating room for improvement in this area.
Dinner experiences at the hotel, particularly at the on-site restaurant Atrio, are generally positive with fantastic food and friendly staff. The presence of a Starbucks adds further convenience. However, limited dining hours and some negative interactions with the restaurant staff have been pointed out.
The rooms at Hyatt Regency Buffalo provide a mixed experience. While many guests find them spacious, comfortable and equipped with useful amenities, there are recurring complaints about outdated decor, cleanliness issues and temperature control problems. Despite these drawbacks, the soundproof atmosphere of the rooms contributes to a restful stay.
Cleanliness throughout the hotel receives varied feedback. While some guests commend the clean and comfortable rooms, others highlight inconsistencies, pointing to dirty windows, outdated decor and specific issues like running toilets and unpleasant smells.
The staff at the Hyatt Regency Buffalo are frequently praised for their friendliness, helpfulness and professionalism. The front desk and housekeeping teams, in particular, receive high marks for their service, enhancing the overall guest experience.
One area needing improvement is the hotel's free wifi, which guests describe as average with performance issues during peak hours.
The beds generally receive positive feedback for their comfort and cleanliness. However, some guests note issues with bed size options and occasional discomfort due to mattress and pillow quality.
For business travelers, the hotel's proximity to the convention center and seamless access to shuttle services are significant advantages. However, the closure of the business center may pose some inconvenience.
In summary, the Hyatt Regency Buffalo excels in location, staff service and some comfort features but could benefit from improvements in its breakfast offerings, room updates, dining hours, wifi service and overall cleanliness.
Categories
Breakfast at the hotel receives mixed reviews. While some guests enjoyed the taste and quality of the food, especially the breakfast sandwiches, many felt that it was overpriced and lacked value compared to the offerings at other hotels. Service inconsistencies were also noted, indicating room for improvement in this area.
Dinner experiences at the hotel, particularly at the on-site restaurant Atrio, are generally positive with fantastic food and friendly staff. The presence of a Starbucks adds further convenience. However, limited dining hours and some negative interactions with the restaurant staff have been pointed out.
The rooms at Hyatt Regency Buffalo provide a mixed experience. While many guests find them spacious, comfortable and equipped with useful amenities, there are recurring complaints about outdated decor, cleanliness issues and temperature control problems. Despite these drawbacks, the soundproof atmosphere of the rooms contributes to a restful stay.
Cleanliness throughout the hotel receives varied feedback. While some guests commend the clean and comfortable rooms, others highlight inconsistencies, pointing to dirty windows, outdated decor and specific issues like running toilets and unpleasant smells.
The staff at the Hyatt Regency Buffalo are frequently praised for their friendliness, helpfulness and professionalism. The front desk and housekeeping teams, in particular, receive high marks for their service, enhancing the overall guest experience.
One area needing improvement is the hotel's free wifi, which guests describe as average with performance issues during peak hours.
The beds generally receive positive feedback for their comfort and cleanliness. However, some guests note issues with bed size options and occasional discomfort due to mattress and pillow quality.
For business travelers, the hotel's proximity to the convention center and seamless access to shuttle services are significant advantages. However, the closure of the business center may pose some inconvenience.
In summary, the Hyatt Regency Buffalo excels in location, staff service and some comfort features but could benefit from improvements in its breakfast offerings, room updates, dining hours, wifi service and overall cleanliness.
Hotel Taking Steps Towards Sustainability
This hotel has significantly reduced its energy usage per guest. It implements waste reduction by using biodegradable corn husk straws, offering water stations, and promoting digital key entry.
Family Friendly Hotel
This hotel is known for its central location and amenities suitable for families. It may feature a children's pool.
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
Located in downtown Buffalo, this hotel provides comprehensive business amenities. It features ample meeting space and is well-suited for business travelers needing a central location.
Accessible Hotel
The Hyatt Regency Buffalo offers accessible routes to numerous public areas such as the fitness center, business center, and restaurants. Accessible rooms have features like wider doorways, accessible tubs or roll-in showers, and lowered amenities. Accessible parking and assistive listening devices are also provided.
Hotel with Gym
The Hyatt Regency offers a 24-hour fitness center for guests. It provides a standard set of equipment for a full body workout.
4-Star Hotel
A full-service hotel that is close to Greyhound Station, making it easily accessible for travelers. It offers a bar, spa services and pool.
Hotel with EV Charging Stations
Hotel for Honeymoon
Hotel near Nightlife Spots
Guest Reviews
The Hyatt Regency Buffalo enjoys a prime location in downtown Buffalo, making it an excellent choice for travelers who want to experience the city's vibrant atmosphere. The hotel is conveniently situated within walking distance of numerous restaurants, bars and key attractions, such as the KeyBank Center, convention hall and theaters. Guests praise the central location, which offers easy access to local streets, highways and public transportation, including a nearby tram stop.
The proximity to notable venues, such as the casino, sporting events and the bar exam test center, adds to its appeal. The location offers quick commutes to the Niagara Falls park and provides spectacular views of iconic downtown buildings, including City Hall's big clock. The area around the hotel is noted for its quiet ambiance with many dining options close by. Inside the hotel, amenities like a beautiful lobby, on-site Starbucks and friendly staff enhance the guest experience, making it a convenient and comfortable base for both business and leisure travelers.
When it comes to breakfast at the Hyatt Regency Buffalo, guest opinions significantly vary. Many appreciated the taste and quality of the food with some describing the breakfast as great and tasty. The breakfast sandwiches were noted for being both convenient and delicious and the polite and prompt service by the attendants often received praise.
However, there are numerous criticisms regarding the cost of the breakfast. Numerous guests felt the breakfast was very overpriced with several pointing out that for the price, the offerings seemed insufficient and the value unreasonable. The buffet, in particular, was regarded as too expensive and comparable to a standard complimentary meal typically offered at other hotels.
Service inconsistencies appeared to be a common issue with some mentioning confusion about breakfast inclusions and the booking description not matching what was provided. Others encountered inefficiencies and slow service, especially in the quality of certain items like hashbrowns, which were reportedly burned.
Overall, while certain aspects of the breakfast experience at Hyatt Regency Buffalo were praised, such as the friendly staff and some tasty options, the general sentiment leaned towards dissatisfaction with the high cost and perceived lack of value.
Hyatt Regency Buffalo offers a mixed dining experience, contributing to the overall appeal of the stay. The on-site restaurant, Atrio, stands out with fantastic food and friendly, attentive staff, enhancing the overall ambiance. The hotel also features a lovely bar, though prices in the lobby bar for lunch and dinner may feel steep compared to the food quality. The presence of a Starbucks in the hotel adds a convenient option for guests.
Location-wise, the hotel is well-placed with easy access to nearby restaurants, bars and a tram stop, providing guests with diverse dining options and enabling easy exploration. However, some guests noted that everything in the vicinity closes early, which could be inconvenient for night owls.
A few drawbacks were also highlighted such as limited dining hours at the Atrio restaurant, which offers no lunch service and closes by 9 pm. This limited availability might be a hassle for guests who return late or seek a variety of meal times. Additionally, some reviews mentioned rude restaurant staff and a lack of food options at night, which could affect the overall dining experience.
While the hotel excels in food quality and location, addressing these issues could significantly improve guest satisfaction.
Hyatt Regency Buffalo provides a mixed experience when it comes to room quality. Many guests appreciate the spacious and comfortable rooms, often highlighting the comfortable beds and clean environment. The rooms are described as sizable with nice amenities such as a coffee maker and mini fridge. The hotel’s central location is also praised, making it convenient for travelers.
However, multiple reviews point out that the rooms are outdated and in need of refurbishment. The carpets and furniture often appear worn and stained and some guests report issues with cleanliness, such as dirty windows, mold in the bathroom and a musty odor. The temperature control in the rooms has also been problematic for some with rooms being too hot even after adjusting the settings. Additionally, a few reviews mention that the rooms lack certain amenities like microwaves and washcloths and that the TV has limited channels.
Despite these negative points, many guests still find the rooms to be a good size and appreciate the quiet and soundproof atmosphere for a restful stay. The hotel lobby is often described as beautiful, adding to the overall appeal. However, room service and some other facilities like vending machines and the pool have received criticism for not meeting expectations. Overall, while the Hyatt Regency Buffalo offers some appealing features, improvements in room updates and cleanliness could significantly enhance the guest experience.
The beds at Hyatt Regency Buffalo generally receive positive feedback from guests for their comfort and cleanliness. Many reviewers praise the beds for being very comfortable, even describing them as better than home. Guests commonly mention that the beds and pillows are cozy with some appreciating the size and softness of the mattresses.
However, not all reviews are entirely positive. Several guests express disappointment with the bed size options, finding it odd that double-size beds are offered instead of queen-size beds, which are more standard for a hotel of this caliber. A few reviewers also report issues like mattresses sinking down and pillows being either too large, hard or cheap. Some beds were found to be very hard and, in some cases, terrible.
Overall, while the majority of reviews highlight the comfort and cleanliness of the beds, there are a few concerns regarding bed size and occasional discomfort.
Hyatt Regency Buffalo receives mixed reviews regarding cleanliness and overall condition. On the positive side, numerous guests found their rooms to be clean, spacious and comfortable. The lobby and mezzanine areas were also described as beautiful and well-maintained. Many visitors appreciated the friendly and helpful staff, adding a touch of warmth to their stay.
However, some guests noted inconsistencies, pointing out dirty windows, outdated decor and instances where rooms or bathrooms were not adequately cleaned. There were mentions of specific issues like dirty coffeemakers, running toilets and unpleasant smells. Despite the historic charm of the building, a few reviews highlighted that the overall hotel felt old and in need of refurbishment.
While the cleanliness standards met expectations for many, others felt that the condition and service did not consistently align with the Hyatt's reputed standards.
The reviews for the Hyatt Regency Buffalo consistently highlight the exceptional service provided by its staff. Guests frequently describe the employees as friendly, helpful and professional. The front desk staff, in particular, receives numerous compliments for their kindness and efficiency, often going out of their way to assist guests. The housekeeping team is also noted for being respectful and attentive, ensuring a high level of service.
Additionally, the restaurant and bar staff are praised for their excellent service with specific mentions of fantastic interactions with bartenders like Bob. The courteous and accommodating nature of the staff, from reception to valet, enhances the overall guest experience.
However, there are occasional mentions of less favorable encounters, including some instances of rudeness or unhelpfulness from a minority of the staff. Despite these isolated incidents, the majority of feedback highlights a welcoming and supportive atmosphere fostered by the hotel’s employees. The helpfulness of the team, including quick responses to issues like lost baggage or early check-ins, reinforces the positive impression of the customer service at this hotel.
At the Hyatt Regency Buffalo, guests often highlight the convenience of having a Starbucks on site, enhancing their stay with easy access to coffee and snacks. However, remarks about the hotel's internet service have been less favorable. Visitors have reported the free wifi as being average with particular issues during peak hours. Common challenges include difficulty connecting to the wifi, unreliable and choppy performance and generally spotty service throughout their stay. While the connectivity might suffice for basic tasks, it leaves much room for improvement, especially for those needing a stable and robust internet connection.
Hyatt Regency Buffalo is conveniently located near the convention center, making it a prime choice for business travelers. It offers plenty of convenient options, including easy off-street parking and nearby shuttle service. The hotel is connected directly to the convention center, providing seamless access for attending events. Cleanliness is a noted feature, ensuring a pleasant stay. However, it's worth noting that the business center is currently closed, which may require visitors to make alternative arrangements for certain professional needs. Overall, the hotel's strategic location and amenities make it a practical option for those traveling on business.
Location Show Map
Location
The proximity to notable venues, such as the casino, sporting events and the bar exam test center, adds to its appeal. The location offers quick commutes to the Niagara Falls park and provides spectacular views of iconic downtown buildings, including City Hall's big clock. The area around the hotel is noted for its quiet ambiance with many dining options close by. Inside the hotel, amenities like a beautiful lobby, on-site Starbucks and friendly staff enhance the guest experience, making it a convenient and comfortable base for both business and leisure travelers.
Breakfast
However, there are numerous criticisms regarding the cost of the breakfast. Numerous guests felt the breakfast was very overpriced with several pointing out that for the price, the offerings seemed insufficient and the value unreasonable. The buffet, in particular, was regarded as too expensive and comparable to a standard complimentary meal typically offered at other hotels.
Service inconsistencies appeared to be a common issue with some mentioning confusion about breakfast inclusions and the booking description not matching what was provided. Others encountered inefficiencies and slow service, especially in the quality of certain items like hashbrowns, which were reportedly burned.
Overall, while certain aspects of the breakfast experience at Hyatt Regency Buffalo were praised, such as the friendly staff and some tasty options, the general sentiment leaned towards dissatisfaction with the high cost and perceived lack of value.
Dinner
Location-wise, the hotel is well-placed with easy access to nearby restaurants, bars and a tram stop, providing guests with diverse dining options and enabling easy exploration. However, some guests noted that everything in the vicinity closes early, which could be inconvenient for night owls.
A few drawbacks were also highlighted such as limited dining hours at the Atrio restaurant, which offers no lunch service and closes by 9 pm. This limited availability might be a hassle for guests who return late or seek a variety of meal times. Additionally, some reviews mentioned rude restaurant staff and a lack of food options at night, which could affect the overall dining experience.
While the hotel excels in food quality and location, addressing these issues could significantly improve guest satisfaction.
Rooms
However, multiple reviews point out that the rooms are outdated and in need of refurbishment. The carpets and furniture often appear worn and stained and some guests report issues with cleanliness, such as dirty windows, mold in the bathroom and a musty odor. The temperature control in the rooms has also been problematic for some with rooms being too hot even after adjusting the settings. Additionally, a few reviews mention that the rooms lack certain amenities like microwaves and washcloths and that the TV has limited channels.
Despite these negative points, many guests still find the rooms to be a good size and appreciate the quiet and soundproof atmosphere for a restful stay. The hotel lobby is often described as beautiful, adding to the overall appeal. However, room service and some other facilities like vending machines and the pool have received criticism for not meeting expectations. Overall, while the Hyatt Regency Buffalo offers some appealing features, improvements in room updates and cleanliness could significantly enhance the guest experience.
Beds
However, not all reviews are entirely positive. Several guests express disappointment with the bed size options, finding it odd that double-size beds are offered instead of queen-size beds, which are more standard for a hotel of this caliber. A few reviewers also report issues like mattresses sinking down and pillows being either too large, hard or cheap. Some beds were found to be very hard and, in some cases, terrible.
Overall, while the majority of reviews highlight the comfort and cleanliness of the beds, there are a few concerns regarding bed size and occasional discomfort.
Cleanliness
However, some guests noted inconsistencies, pointing out dirty windows, outdated decor and instances where rooms or bathrooms were not adequately cleaned. There were mentions of specific issues like dirty coffeemakers, running toilets and unpleasant smells. Despite the historic charm of the building, a few reviews highlighted that the overall hotel felt old and in need of refurbishment.
While the cleanliness standards met expectations for many, others felt that the condition and service did not consistently align with the Hyatt's reputed standards.
Staff
Additionally, the restaurant and bar staff are praised for their excellent service with specific mentions of fantastic interactions with bartenders like Bob. The courteous and accommodating nature of the staff, from reception to valet, enhances the overall guest experience.
However, there are occasional mentions of less favorable encounters, including some instances of rudeness or unhelpfulness from a minority of the staff. Despite these isolated incidents, the majority of feedback highlights a welcoming and supportive atmosphere fostered by the hotel’s employees. The helpfulness of the team, including quick responses to issues like lost baggage or early check-ins, reinforces the positive impression of the customer service at this hotel.
Wi-Fi
Business
No, Hyatt Regency Buffalo doesn't have any pool.
No, a spa isn't available at Hyatt Regency Buffalo.
Yes, Hyatt Regency Buffalo welcomes dogs.
No, parking facilities aren't available at Hyatt Regency Buffalo.
Yes, Hyatt Regency Buffalo has a gym.
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