Phoenicia Grand Hotel
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Summary of reviewsPhoenicia Grand Hotel enjoys strong praise for its excellent location, especially its close proximity to the airport and major city connections, making it ideal for both travelers and business guests. Despite being a bit removed from the city center, its peaceful setting and nearby charming lake provide a pleasant ambiance. With good connections to shopping malls, national roads and public transportation, as well as ample free parking, the hotel's strategic positioning is a major draw.
The breakfast experience at the hotel receives overwhelmingly positive feedback with guests praising the quality, freshness and variety of options, including Arabic and international dishes. The attentive staff further enhance the breakfast experience, although a few guests noted areas for improvement like occasional crowdedness and inconsistencies in quality. Overall, the breakfast is considered a highlight of the stay.
The Lebanese restaurant within the hotel is highly praised for its fantastic offerings with guests appreciating the convenience of room delivery. However, reviews of the main restaurant are mixed with some citing high prices and unsatisfactory quality, including incidents of spoiled food. The Lebanese restaurant stands out as the better dining option.
Guest reviews of the hotel rooms are mixed. While the spaciousness and comfort of the rooms are consistently praised with clean and well-maintained environments, many guests find the decor and furnishings outdated and in need of refurbishment. Noise levels and lack of soundproofing are also noted as concerns. Despite these issues, the overall comfort of the rooms is appreciated.
Cleanliness at the hotel generally receives positive feedback with many guests noting very clean rooms and bathrooms, as well as thorough daily cleaning service. However, some critiques about uneven cleaning standards and outdated rooms suggest a need for renovation. Despite these critiques, the hotel's high standard of hygiene is commendable.
The staff are widely praised for their friendliness, helpfulness and professionalism. Guests frequently highlight their accommodating and attentive nature, particularly in the reception and restaurant. Despite occasional mentions of less responsive staff, the overall dedication to customer service significantly enhances the guest experience.
The parking facilities are well-regarded, offering ample, free and secure parking with large spaces, ensuring convenience for guests arriving by car. The monitored and private parking options add to the sense of security and convenience.
Guests consistently praise the comfortable beds, noting their size, cleanliness and variety of pillow options, which contribute to a restful stay. Although there are occasional mentions of uncomfortable beds and bed linen issues, the general consensus is a satisfactory and enjoyable sleeping experience.
However, the hotel's four-star rating receives criticism with many guests feeling that it falls short of the expected standards. Issues with cleanliness, outdated decor and maintenance suggest that the hotel aligns more with a three-star rating.
Overall, Phoenicia Grand Hotel offers a convenient and generally pleasant stay with its excellent location, impressive breakfast, friendly staff and comfortable beds standing out as key positives. However, there is room for improvement in terms of room updates and maintaining consistent quality to meet four-star standards.
Categories
The breakfast experience at the hotel receives overwhelmingly positive feedback with guests praising the quality, freshness and variety of options, including Arabic and international dishes. The attentive staff further enhance the breakfast experience, although a few guests noted areas for improvement like occasional crowdedness and inconsistencies in quality. Overall, the breakfast is considered a highlight of the stay.
The Lebanese restaurant within the hotel is highly praised for its fantastic offerings with guests appreciating the convenience of room delivery. However, reviews of the main restaurant are mixed with some citing high prices and unsatisfactory quality, including incidents of spoiled food. The Lebanese restaurant stands out as the better dining option.
Guest reviews of the hotel rooms are mixed. While the spaciousness and comfort of the rooms are consistently praised with clean and well-maintained environments, many guests find the decor and furnishings outdated and in need of refurbishment. Noise levels and lack of soundproofing are also noted as concerns. Despite these issues, the overall comfort of the rooms is appreciated.
Cleanliness at the hotel generally receives positive feedback with many guests noting very clean rooms and bathrooms, as well as thorough daily cleaning service. However, some critiques about uneven cleaning standards and outdated rooms suggest a need for renovation. Despite these critiques, the hotel's high standard of hygiene is commendable.
The staff are widely praised for their friendliness, helpfulness and professionalism. Guests frequently highlight their accommodating and attentive nature, particularly in the reception and restaurant. Despite occasional mentions of less responsive staff, the overall dedication to customer service significantly enhances the guest experience.
The parking facilities are well-regarded, offering ample, free and secure parking with large spaces, ensuring convenience for guests arriving by car. The monitored and private parking options add to the sense of security and convenience.
Guests consistently praise the comfortable beds, noting their size, cleanliness and variety of pillow options, which contribute to a restful stay. Although there are occasional mentions of uncomfortable beds and bed linen issues, the general consensus is a satisfactory and enjoyable sleeping experience.
However, the hotel's four-star rating receives criticism with many guests feeling that it falls short of the expected standards. Issues with cleanliness, outdated decor and maintenance suggest that the hotel aligns more with a three-star rating.
Overall, Phoenicia Grand Hotel offers a convenient and generally pleasant stay with its excellent location, impressive breakfast, friendly staff and comfortable beds standing out as key positives. However, there is room for improvement in terms of room updates and maintaining consistent quality to meet four-star standards.
Family Friendly Hotel
This hotel provides spacious rooms and suites suitable for families. It includes a kids' club and a playground, ensuring entertainment for children. Its range of amenities caters well to families seeking comfort and convenience.
Accessible Hotel
Phoenicia Grand Hotel is listed as having wheelchair accessible hotel rooms with roll-in showers, grab bars, and other accessibility features.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Parking
4-Star Hotel
About Phoenicia Grand Hotel
License: 9227/5800
Guest Reviews
Location
Despite some noting that the hotel is somewhat removed from the city center, others find the setting to be peaceful and quiet with a charming littler lake nearby that makes for a pleasant walk. Guests also commend the good connection to shopping malls, national roads and public transport options including buses and cabs.
The hotel is located behind a gas station, which is noted in some reviews but does not seem to detract from the overall positive feedback. Visitors often highlight the presence of ample free parking, adding another layer of convenience. Overall, the strategic positioning, especially for airport access and specific business needs, positions the Phoenicia Grand Hotel as a well-recommended choice for those traveling to this part of the city.
Breakfast
The breakfast buffet is noted for its extensive selection, catering to diverse preferences and including a mix of typical Arabic and international dishes. The food is described as fresh, tasty and well-prepared with many reviews emphasizing that the breakfast exceeded their expectations. Guests also appreciated the attentive staff who ensure that their needs are met.
While the majority of feedback is glowing, a few reviewers mentioned areas for improvement such as occasional crowdedness, some items like stale bread and lack of variety on certain days. There were also comments about the breakfast not being as good as it used to be pre-Covid, as well as some issues with food quality and temperature.
Despite minor criticisms, the general consensus is that the breakfast at Phoenicia Grand Hotel stands out as a highlight for many guests, contributing significantly to their positive stay experience.
Dinner
Rooms
However, the reviews also point out several areas in need of improvement. Many mention that the decor and furnishings are outdated and worn with specific comments about old carpets, dated bathrooms and furniture that needs refurbishment. Issues with cleanliness are noted in some cases with several mentions of dirty rooms and hallways. Noise levels and lack of soundproofing in the rooms also appear to be a recurring concern among guests.
Overall, while the spaciousness and comfort of the rooms receive praise, the hotel's dated decor and instances of cleanliness issues suggest that updates and better maintenance are necessary to enhance guest satisfaction.
Beds
Cleanliness
Despite the positive notes, some critiques surface about uneven cleaning standards. There are occasional reports of hair in showers, bathrooms and hallways, as well as some mentions of outdated and worn-out rooms and carpets, which suggest a need for renovation. A few comments touch on mold in the bathrooms and a lack of thoroughness in some cleaning routines.
However, for those who prioritize cleanliness, the predominant sentiment is that the hotel maintains a high standard of hygiene in most areas, offering clean, well-maintained rooms and friendly service.
Staff
Special mentions include the reception manager, noted for always being smiling and friendly and a welcoming lady at the reception. Despite a few mentions of instances where staff were described as rude, inattentive or not responsive, the majority of the reviews commend the warm and hospitable nature of the staff, making guests feel welcomed and well-tended to.
Overall, the staff's dedication to customer service seems to significantly enhance the guest experience at Phoenicia Grand Hotel, ensuring a pleasant and comfortable stay for visitors.
Parking
4 Star
No, Phoenicia Grand Hotel doesn't have any pool.
No, a spa isn't available at Phoenicia Grand Hotel.
No, Phoenicia Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Phoenicia Grand Hotel.
No, Phoenicia Grand Hotel doesn't have a gym.
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