Hotel Ciudad Bonita
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Summary of reviewsHotel Ciudad Bonita in Bucaramanga receives broadly positive feedback from guests, highlighting several standout features and amenities. A major draw is its central and strategic location, providing easy access to downtown, offices, banks, parks and commercial areas. Guests appreciate its convenience despite occasional concerns regarding safety and noise in the surrounding area at night.
The breakfast at Hotel Ciudad Bonita garners substantial praise for its variety, quality and preparation with guests enjoying a delicious and extensive buffet. Similarly, the dining experience, especially notable for its sushi bar and seafood restaurant, is well-regarded for its diverse and flavorful culinary options, even though some expressed concerns about pricing and service intermittences.
Rooms at the hotel present a mixed picture; while many are lauded for their cleanliness, comfort, spaciousness and modern amenities, others are reportedly outdated and in need of maintenance. Common issues include air conditioning malfunctions, small bathrooms and noise problems. However, the hotel’s commitment to cleanliness generally receives positive reviews with well-maintained common areas and rooms.
The hotel's staff is frequently highlighted as a significant positive aspect, noted for their friendliness, attentiveness and exceptional service. Their willingness to accommodate guests’ needs contributes to a welcoming atmosphere, even though occasional mentions suggest room for improvement in the reception area.
Amenities such as free Wi-Fi and parking also add value to the stay, though Wi-Fi performance varies from good to problematic. The pool area is attractive and clean but is frequently described as cold and there are calls for better heating and maintenance.
When it comes to resting, the beds are predominantly deemed comfortable and clean, though opinions on mattress firmness are mixed. Despite some guests finding the beds too hard, the general sense is one of comfort.
As a four-star hotel, Hotel Ciudad Bonita offers an impressive cost-benefit ratio with many guests finding it offers high-quality facilities and services at a reasonable price, making it a dependable choice for travelers. Overall, the hotel covers many bases effectively, ensuring a largely pleasant stay for its visitors.
Categories
The breakfast at Hotel Ciudad Bonita garners substantial praise for its variety, quality and preparation with guests enjoying a delicious and extensive buffet. Similarly, the dining experience, especially notable for its sushi bar and seafood restaurant, is well-regarded for its diverse and flavorful culinary options, even though some expressed concerns about pricing and service intermittences.
Rooms at the hotel present a mixed picture; while many are lauded for their cleanliness, comfort, spaciousness and modern amenities, others are reportedly outdated and in need of maintenance. Common issues include air conditioning malfunctions, small bathrooms and noise problems. However, the hotel’s commitment to cleanliness generally receives positive reviews with well-maintained common areas and rooms.
The hotel's staff is frequently highlighted as a significant positive aspect, noted for their friendliness, attentiveness and exceptional service. Their willingness to accommodate guests’ needs contributes to a welcoming atmosphere, even though occasional mentions suggest room for improvement in the reception area.
Amenities such as free Wi-Fi and parking also add value to the stay, though Wi-Fi performance varies from good to problematic. The pool area is attractive and clean but is frequently described as cold and there are calls for better heating and maintenance.
When it comes to resting, the beds are predominantly deemed comfortable and clean, though opinions on mattress firmness are mixed. Despite some guests finding the beds too hard, the general sense is one of comfort.
As a four-star hotel, Hotel Ciudad Bonita offers an impressive cost-benefit ratio with many guests finding it offers high-quality facilities and services at a reasonable price, making it a dependable choice for travelers. Overall, the hotel covers many bases effectively, ensuring a largely pleasant stay for its visitors.
Hotel for Honeymoon
Offers comfortable accommodations and essential amenities. Its location provides a balance between accessibility and tranquility, suitable for a relaxed honeymoon.
Family Friendly Hotel
While specific family amenities are not detailed, its generally positive reviews and central location make it a reasonable choice for families exploring Bucaramanga.
Hotel with Swimming Pool
This hotel provides swimming pool facilities. It is well-located and offers a comfortable stay.
Rooftop Pool Outdoor Pool
Business Hotel
Hotel Ciudad Bonita is listed as one of the business hotels in Bucaramanga.
Hotel with Gym
Offers a fitness center for guests, along with recreational opportunities like an outdoor pool and a steam room. Caters to both fitness and relaxation needs.
4-Star Hotel
Featuring a swimming pool, a gym, and a restaurant, this hotel offers rooms with free Wi-Fi and plasma TVs. Breakfast and free parking are provided. The staff are very friendly and welcoming. It is conveniently located within arm's reach of Consulate of Spain in Bucaramanga.
Hotel with Outdoor Pool
The hotel features an outdoor pool area surrounded by lush greenery, along with a poolside bar and comfortable sun loungers.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Dog Friendly Hotel
Hotel with Parking
Hotel with Rooftop Pool
About Hotel Ciudad Bonita
License: 3945
Guest Reviews
Location
However, while the hotel's central location is advantageous for daily activities and getting around, some reviews mention that the immediate surrounding area can feel less safe and a bit lonely at night, suggesting caution during late hours. Noise from the busy street is also noted, which could be a concern for light sleepers.
Overall, the central and strategic positioning of Hotel Ciudad Bonita is seen as a major benefit, offering convenience and accessibility that guests find very valuable.
Breakfast
Guests appreciated the friendliness and attentiveness of the hotel staff, which enhanced their dining experience. The hotel also accommodates early departures by providing take-away breakfast options, earning praise for its thoughtfulness. However, there are a few notes of criticism regarding the variety and temperature of the food, suggesting some room for improvement in maintaining the buffet’s offerings and keeping items warm.
Despite occasional minor complaints, the general consensus is that the breakfast at Hotel Ciudad Bonita is a highlight of the stay, making it a noteworthy feature for potential visitors.
Dinner
Service in the restaurants is frequently commended, although there are sporadic mentions of the need for improvement, especially concerning value for the price of some dishes. Despite a few critiques about the cost and occasional lapses in service, the overall impression of the food quality is positive. Guests find the flavors and presentation of meals to be very good, if not excellent.
The breakfast buffet garners favorable reviews for its variety and taste, while the attention and kindness of the staff contribute to a pleasant dining atmosphere. Whether enjoying a bite by the pool or in one of the themed eateries, the food experience at Hotel Ciudad Bonita adds a noteworthy chapter to the visit.
Rooms
However, not all feedback was glowing. A number of reviews pointed out that some rooms were outdated and in need of maintenance, including issues with furniture, broken air conditioning and general signs of aging. Guests also reported problems with small and uncomfortable bathrooms, inadequate lighting and unpleasant odors of humidity. Some rooms were described as dark and lacking natural ventilation, while others faced noise issues or had specific problems such as large water leaks and inconsistent air filtration.
Overall, the balance between the hotel's positive attributes and areas needing improvement suggests that a stay can range from exceedingly comfortable to somewhat lacking, depending on the specific room and its condition.
Beds
However, opinions about the hardness of the mattresses varied significantly. While some guests described the beds and mattresses as very hard or even compared them to rocks, others found their beds to be soft or just right. There were mentions of beds being uneven or in bad condition and a few reviews pointed out that mattresses slid to the side, affecting comfort. Additionally, some guests noted that the bedding was old, though clean sheets were commonly mentioned, reinforcing the overall maintenance of cleanliness in the hotel rooms.
Mixed opinions about pillow and mattress firmness were evident, but the prevalence of positive remarks about comfort suggests that for most guests, Hotel Ciudad Bonita provides a restful sleeping experience.
Cleanliness
The cleaning and maintenance of the hotel's wet areas and bathrooms are highlighted as areas that can sometimes fall short. On some occasions, guests have reported issues with bad smells, humidity and occasional deficiencies in room cleaning. Additionally, certain reviews point out that regular and detailed cleaning, especially in high-traffic areas like the pool, needs attention.
While there are a few remarks about needing improvement in housekeeping and minor issues with cleanliness, the general consensus is that the hotel's cleanliness is remarkable with many guests expressing satisfaction with the cleanliness and upkeep of their rooms and the hotel's facilities overall.
Staff
The overall atmosphere created by the staff contributes to a cozy and welcoming environment. Specific mentions of individuals like Helen at the cafeteria and Jesus at the bell desk showcase the personal touch that guests appreciate. Additionally, the staff's readiness to accommodate early arrivals by storing luggage, providing take-away breakfasts for early departures and promptly addressing issues such as malfunctioning TVs, reflects their commitment to guest satisfaction.
However, the service at reception has occasionally been flagged as needing improvement with some guests experiencing less attentive service at times. Despite this, the majority of feedback emphasizes the staff's exceptional attention and hospitality, making Hotel Ciudad Bonita's service a standout feature that enhances the overall guest experience.
Wi-Fi
Pool
However, some challenges remain. A recurrent point of critique is the cold temperature of the pool with repeated calls for heating to be installed. The pool's exposure to the sun is limited, warming up significantly only at noon. Additionally, there are comments about an occasionally strong chlorine odor and issues with general maintenance, hinting at inconsistent care.
Despite these drawbacks, many find the pool satisfactory or even beautiful with good access from the nearby restaurant and an ample schedule. There's clear evidence of efforts to remodel and improve, indicating that the hotel is responsive to guest needs. While enhancements are needed, particularly in heating and maintenance, the pool area stands out as a pleasing and functional space for many visitors.
Parking
4 Star
Yes, Hotel Ciudad Bonita has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Hotel Ciudad Bonita.
Yes, Hotel Ciudad Bonita welcomes dogs.
Yes, parking facilities are available at Hotel Ciudad Bonita.
Yes, Hotel Ciudad Bonita has a gym.
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