ibis Hotel Brussels Expo Atomium
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Summary of reviewsThe 'ibis Hotel Brussels Expo Atomium' offers a well-regarded experience, particularly for travelers attending events at nearby venues like the Brussels Expo, ING Arena, Atomium and Palais 12. Its prime location is lauded for easy access to public transportation, highways and notable attractions, making it highly convenient for concertgoers and event participants.
Breakfast at the hotel receives positive reviews for its extensive, varied offerings, including fresh waffles, croissants and freshly squeezed orange juice, available over a generous time frame each morning. However, some guests find it a bit expensive. The dinner options are limited to snacks and light meals at the bar, but the presence of nearby restaurants compensates for the lack of a full restaurant within the hotel.
The rooms, while clean and budget-friendly with comfortable beds, show signs of wear and are described by some as small and outdated. Maintenance issues such as swollen floors and faulty air conditioning have been noted, but staff politeness and helpfulness often overshadow these concerns. Cleanliness receives mixed reviews: many guests appreciate the well-kept environment and daily cleaning service, but others mention issues like mold, dust and unpleasant odors.
The staff at the ibis Hotel Brussels Expo Atomium are consistently praised for their friendliness, professionalism and readiness to assist guests, contributing significantly to guest satisfaction. The multilingual and attentive staff members are often highlighted as one of the hotel's strongest assets.
Complimentary WiFi, while generally satisfactory, can be slow and patchy, especially on higher floors. Parking is convenient and secure but limited and not free, leading to some guest dissatisfaction.
Beds are generally comfortable, although opinions on this vary with some finding them too hard or narrow. The hotel operates within the standards of a three-star establishment, offering good value for money, though there is room for improvement, particularly in noise control and room renovations.
For business travelers, the hotel's proximity to the Expo and Palais 12 makes it an ideal choice, even though it lacks a full business center. Accessibility is a key feature with good public transport connections and parking options, although it is less optimal for city center visits.
The hotel is also dog-friendly, appreciated by pet owners for its welcoming approach to guests with dogs. Overall, the ibis Hotel Brussels Expo Atomium provides a satisfactory, conveniently located stay, especially beneficial for event attendees in Brussels.
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Breakfast at the hotel receives positive reviews for its extensive, varied offerings, including fresh waffles, croissants and freshly squeezed orange juice, available over a generous time frame each morning. However, some guests find it a bit expensive. The dinner options are limited to snacks and light meals at the bar, but the presence of nearby restaurants compensates for the lack of a full restaurant within the hotel.
The rooms, while clean and budget-friendly with comfortable beds, show signs of wear and are described by some as small and outdated. Maintenance issues such as swollen floors and faulty air conditioning have been noted, but staff politeness and helpfulness often overshadow these concerns. Cleanliness receives mixed reviews: many guests appreciate the well-kept environment and daily cleaning service, but others mention issues like mold, dust and unpleasant odors.
The staff at the ibis Hotel Brussels Expo Atomium are consistently praised for their friendliness, professionalism and readiness to assist guests, contributing significantly to guest satisfaction. The multilingual and attentive staff members are often highlighted as one of the hotel's strongest assets.
Complimentary WiFi, while generally satisfactory, can be slow and patchy, especially on higher floors. Parking is convenient and secure but limited and not free, leading to some guest dissatisfaction.
Beds are generally comfortable, although opinions on this vary with some finding them too hard or narrow. The hotel operates within the standards of a three-star establishment, offering good value for money, though there is room for improvement, particularly in noise control and room renovations.
For business travelers, the hotel's proximity to the Expo and Palais 12 makes it an ideal choice, even though it lacks a full business center. Accessibility is a key feature with good public transport connections and parking options, although it is less optimal for city center visits.
The hotel is also dog-friendly, appreciated by pet owners for its welcoming approach to guests with dogs. Overall, the ibis Hotel Brussels Expo Atomium provides a satisfactory, conveniently located stay, especially beneficial for event attendees in Brussels.
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
About ibis Hotel Brussels Expo Atomium
License: not applicable
Guest Reviews
Location
Guests frequently highlighted the hotel's accessibility to public transport, including bus, tram and metro stations, allowing straightforward journeys into Brussels' city center despite the hotel's suburban setting. Its proximity to main highways was deemed convenient for travelers arriving by car, while a nearby shopping center added to its appeal.
Notably, the hotel serves as a prime spot for those attending exhibitions, concerts and sports events, offering a comfortable stay within safe walking distances from these venues. The strategic placement near the city's logistical hubs and notable attractions makes it a preferred choice for many visitors.
Breakfast
Dinner
However, there are several limitations noted. The hotel does not have a full-fledged restaurant, only offering a limited snack menu with items such as pizza and reheated spaghetti bolognese. This lack of a comprehensive dining service and vegan options leaves some guests wanting a broader selection and a proper evening meal. Additionally, the prices for food and drinks at the bar are considered high by some guests.
Despite these drawbacks, there are good dining alternatives nearby, including 'La Petite Fourchette', which features a mix of Greek and Asian cuisine, located just 300 meters away. For evening meals, guests may also find other quality restaurants within a short walking distance, effectively enhancing their stay.
Rooms
However, many reviews cite the rooms as being small, cramped and sometimes not as depicted in pictures. There's a recurring theme of outdated furnishings and limited amenities, such as no tea or coffee-making facilities. Some rooms had maintenance issues, such as swollen floors, loose handles and faulty air conditioning. Concerns about cleanliness included mold in the bathrooms, spider webs and occasional smoke smells.
Overall, while the rooms are generally functional and adequate for short stays, there's a significant need for refurbishment and better upkeep to improve guest satisfaction. The staff's politeness and helpfulness, along with the hotel's convenient location, are notable positives that contribute to a pleasant stay despite these room-related shortcomings.
Beds
However, there are some notes of inconsistency. While a considerable number of guests praised the comfort, others described the beds as "hard and uncomfortable," with some mentioning issues like thin mattresses or beds being too narrow. A few also pointed out specific drawbacks such as "bed back rest had an edge which can hurt" and "the soundproofing of the bed was insufficient."
Despite these mixed feelings, the overall sentiment trends positively with remarks like "best bed ever" and the comfort being "so good that getting out of it is a real torture," making the beds one of the standout features for many guests at the ibis Hotel Brussels Expo Atomium.
Cleanliness
However, there were significant concerns raised by others about the state of the rooms and common areas. Specific issues included mold in the bathrooms, dust in visible places such as under the TV and on curtain rails and cobwebs near breakfast tables. The condition of the hallway carpets and stairs also received criticism for being dirty and not well-maintained.
Additionally, some guests reported unpleasant odors, such as smoke and sewer smells, permeating both the rooms and hallways. There were several mentions of dirty sheets, stained pillows and body hairs found on bathroom floors. Complaints about the outdated appearance of the hotel, which looks worn out and not renovated since the 90s, further added to the negative feedback regarding cleanliness.
Despite these issues, some guests felt that the basic functionality and comfort of clean rooms and bathrooms made their stay acceptable. The overall sentiment suggests that while the hotel does achieve satisfactory cleanliness in certain areas, there is considerable room for improvement to ensure a consistently clean and pleasant environment for all guests.
Staff
Both the reception desk team and those working in the restaurant are noted for their attentiveness and willingness to assist with any inquiries or needs, whether providing local advice or ensuring smooth check-ins. Several specific members of staff, such as Mariana and Norathat, are singled out for their exceptional service. The staff’s multilingual abilities and readiness to help, even with unexpected situations like directing guests to critical medical services, are particularly commended.
Guests also point out the top-notch service at different touchpoints within the hotel, including the bar and breakfast areas, adding to the overall pleasant experience. Evenings and mornings are marked by a consistent attitude of care and friendliness, enhancing the welcoming atmosphere.
Despite the occasional mention of moodiness or less friendly interactions from isolated staff members, the general consensus leans heavily towards a positive and supportive staff experience, making a notable impact on the guests’ overall satisfaction with their stay.
Wi-Fi
Parking
Despite these challenges, the parking area is viewed positively by some for being conveniently accessible, safe and enclosed behind the hotel. Free parking in the surrounding neighborhood and on side streets during the week is also available and appreciated by guests.
The parking lot is perceived as too small, leading to issues with overbooking and a shortage of spaces. Unfortunately, the parking spaces cannot be reserved ahead of time, which adds to the inconvenience. Some guests noted the free drink voucher for birthdays as a nice touch amidst these challenges.
In summary, while parking at ibis Hotel Brussels Expo Atomium is generally available and secure, its limited availability and additional cost are recurring concerns among guests.
3 Star
However, some aspects fall short of the three-star standard. Noise can be an issue, especially around 3:00 a.m. and more renovation is needed to enhance the overall experience. The soundproofing is insufficient, leading to noticeable noise from the hallways. Additionally, the breakfast is considered too expensive by some guests.
Overall, while the ibis Hotel Brussels Expo Atomium meets the basic expectations of a three-star hotel and offers good value for money, there are areas where improvements could significantly enhance guest satisfaction.
Business
Accessible
The premises are well-maintained and clean with available staff offering support where needed. Though the hotel may not be fully wheelchair accessible, it is still suitable for guests using strollers. Transport to the city center is less optimal compared to access to the Expo, but it's still reachable within 35 minutes via public transportation.
Parking options are good, making it feasible for those who prefer to drive. The surrounding area is pleasant with plants adding to the vicinity's charm. Overall, the hotel provides good accessibility and convenience for travelers, especially those visiting for Expo-related events.
Dog Friendly
No, ibis Hotel Brussels Expo Atomium doesn't have any pool.
No, a spa isn't available at ibis Hotel Brussels Expo Atomium.
Yes, ibis Hotel Brussels Expo Atomium welcomes dogs.
Yes, parking facilities are available at ibis Hotel Brussels Expo Atomium.
No, ibis Hotel Brussels Expo Atomium doesn't have a gym.
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