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Summary of reviewsJAM Brussels has become a favored accommodation among travelers due to several standout aspects. Centrally located at the junction of Saint-Gilles and Ixelles, the hotel provides convenient access to public transportation and nearby vibrant neighborhoods filled with eateries, cafes and shops. Its vicinity to Avenue Louise, Louise Square and the trendy Chatelain district makes it an ideal hub for both exploring and enjoying Brussels.
Guests often praise the modern, industrial-themed rooms for their stylish and unique decor. The beds are noted as particularly comfortable and families appreciate the kid-friendly bunk beds and cabin-style accommodations. Amenities like Nespresso machines and hair dryers add to the comfort, although some guests miss having a refrigerator. Cleanliness is another strong point with most rooms and bathrooms consistently noted as spotless, despite occasional lapses.
The rooftop bars and restaurants, particularly the Kaiju restaurant, offer delicious meals in a stylish setting, topped off with beautiful city views. The friendly and accommodating staff enhance the dining experience, though some inefficiencies and long wait times have been noted. Breakfast receives mixed reviews; while many enjoy the variety and quality, others find it limited and not always fresh.
The hotel stands out for its family-friendly environment with quiet yet central surroundings and easy access to public transportation. Families appreciate the spacious and practical room configurations designed to accommodate their needs.
The rooftop pool and spa facilities add a touch of luxury with the heated pool being a highlight for many guests despite its small size. The Japanese baths and rooftop views enhance the overall experience, though the sauna's high cost and occasional closures can be drawbacks.
Throughout their stay, guests generally find the WiFi service reliable and efficient, an essential amenity for modern travelers. The gym, though basic, is appreciated for its availability with suggestions for improvement in equipment variety.
In summary, JAM Brussels offers a stylish, family-friendly haven with modern amenities, excellent location and mostly positive experiences. Its inviting atmosphere, comfortable accommodations and unique features make it a compelling choice for those visiting Brussels. Show more
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Categories
Hotel with Spa
This hotel is listed as a spa hotel. It offers a comfortable and relaxing environment with a focus on wellness.
Hotel with Swimming Pool
This hotel has a rooftop pool. It is well-located and offers comfortable beds.
Heated Pool Rooftop Pool Outdoor Pool
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Hotel with Heated Pool
Room Types
Standard Double RoomRooms are 16 square meters.
Standard Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room has a tea and coffee maker, flat-screen TV with satellite channels, city views, as well as chocolate for guests. The unit has 2 beds.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room features a tea and coffee maker, flat-screen TV with satellite channels, city views, as well as chocolate for guests. The unit offers 2 beds.
Family Room (5 Adults)Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features a tea and coffee maker, flat-screen TV with satellite channels, city views, as well as chocolate for guests. The unit offers 4 beds.
Family Room (6 Adults)This room can accommodate up to 6 persons. There is one bed of 160x200 cm and two beds of 140x200 cm. The bathroom comes with both a shower and a bath.
Single Room - Disability AccessProviding free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. This single room features a tea and coffee maker, flat-screen TV with satellite channels, city views, as well as chocolate for guests. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
JAM Brussels boasts an enviable location that’s been highly praised by its guests. Nestled at the junction of Saint-Gilles and Ixelles, this hotel offers convenient access to public transport, making it an ideal base for exploring the vibrant city of Brussels. There are tram stops just steps away from the hotel with multiple lines providing easy access to the city center, which is about a 20 to 30-minute walk or a short tram ride away.
The surrounding neighborhood is lively and brimming with small eateries, cafes, bars and restaurants, all within walking distance. Guests have spoken highly of the proximity to Avenue Louise, Louise Square and the trendy Chatelain district, which are known for their excellent dining and shopping options.
Additionally, the hotel's location is praised for being both central and quiet, offering a peaceful retreat while still being close to the main attractions. The rooftop bar, stylish design and friendly reception staff add to the charm, making it a perfect spot for both families and solo travelers alike. The convenient location and good connectivity to public transportation make JAM Brussels a superb choice for a city trip, blending modern amenities with easy access to the best of what Brussels has to offer.
Breakfast
The breakfast experience at JAM Brussels has drawn a wide array of opinions from guests. On the positive side, many reviewers praised the breakfast as "very good," "excellent," and "delicious." Several noted the breakfast to be "hearty," "varied," and "complete," with specific mentions of bacon and eggs, different types of bread rolls, mini croissants and muesli. The breakfast service was often described as well-organized or pleasant and the variety of food options, including both savory and sweet choices, was appreciated.
However, there were also areas for improvement highlighted by guests. Some found the breakfast to be "very simple," "limited," and not as fresh as expected. Others mentioned that the selection was minimal and not worth the price of 15 euros per person. There were also complaints about the quality and freshness of certain items, such as scrambled eggs, waffles and fruit. The breakfast room itself was occasionally deemed uncomfortable and some guests felt that the service was chaotic and lacked efficiency.
Logistically, the breakfast options ended relatively early at 10:00 or 11:00 am, which was inconvenient for some. The organization of the breakfast service with reports of long waits and the necessity to pay extra for items like additional coffee, also received criticism.
In sum, while JAM Brussels has earned commendation for its hearty and varied breakfast options, the experience could be enhanced by ensuring fresher ingredients, a broader selection and more efficient service to justify the cost.
Dinner
JAM Brussels offers a mixed but overall favorably reviewed dining experience with the standout features being its multiple bars and restaurants, including the highly recommended Kaiju restaurant and the popular rooftop bar with stunning city views. Visitors can enjoy delicious Asian cuisine and well-prepared meals in a stylishly decorated setting, though advanced reservations are recommended due to high demand. The friendly bartenders receive praise and the various bars and the cozy restaurant add to the hotel's appeal. However, there are limitations such as the restaurant's closure on certain days, long wait times and general inefficiencies in service. The on-site dining options are complemented by the lively neighborhood with a variety of shops and eateries nearby, offering guests additional convenience. For those who appreciate great views and good food, JAM Brussels remains a compelling choice despite a few logistical hiccups and occasional service lapses.
Rooms
JAM Brussels offers a comfortable and stylish stay with modern, industrial-themed rooms that range from cozy singles to spacious family accommodations. Guests appreciate the unique and creative decor, often noting the originality and aesthetic appeal of both the rooms and common areas. The beds are generally described as comfortable with high-quality pillows and bedding that contribute to a pleasant sleeping experience. Families find the rooms particularly accommodating with cool bunk beds and cabin-style beds that children seem to love.
The rooms are equipped with practical amenities such as Nespresso machines, kettles and hair dryers, though some guests miss having a refrigerator. While the hotel is well-located and convenient for exploring Brussels, the noise levels can vary significantly; some rooms are quiet and well-insulated, while others, especially near the rooftop bar or facing the street, may be quite noisy.
Cleanliness is a strong point for JAM Brussels with many guests highlighting the spotless state of both rooms and bathrooms. The bathrooms are modern and functional, often featuring both showers and bathtubs. However, there have been occasional reports of rooms not being cleaned to guests' expectations.
The minimalist and functional design is appreciated, although the small size of some rooms might not suit everyone, especially larger groups or families. Despite the compact nature, rooms optimize space well and larger family rooms are available, though they may still feel a bit cramped for some.
Overall, JAM Brussels is a trendy and practical choice for visitors who appreciate contemporary design and urban vibes, making it ideal for both solo travelers and families seeking a stylish yet cozy stay in the heart of Brussels.
Beds
The beds at JAM Brussels receive overwhelmingly positive feedback from guests, particularly highlighting their comfort and quality. Guests frequently praised the beds as very comfortable with many noting the great quality of bedding and clean, good mattresses. The bedding, including sheets and bed linens, was consistently described as comfortable, enhancing overall sleep quality. Several comments also mentioned the availability of both double and queen-size beds, which guests found quite satisfactory.
Additionally, the hotel's rooms, featuring blackout curtains and comfortable amenities, were noted to be accommodating for families, including good options for children and teenagers. Some reviews did point out that the bunk beds might not be ideal for adults and that certain beds were too hard, but these were outliers compared to the general sentiment.
There were minor concerns about the beds' firmness, single beds being narrow and a few issues with bed frames or the design of bunk beds. However, the hotel staff was responsive, addressing concerns promptly. Overall, JAM Brussels seems to provide a cozy and comfortable stay, particularly for those prioritizing quality sleep.
Cleanliness
JAM Brussels has received an array of reviews concerning its cleanliness with many guests praising the hotel's immaculate conditions. The general consensus highlights that the rooms and bathrooms are consistently noted as very clean with descriptions such as scrupulously clean, spotless and top notch emerging frequently. The hotel's modern, minimalist design further complements the high standards of cleanliness, making the space both attractive and comfortable.
Numerous guests appreciate the up-to-date, clean facilities and the spacious, well-maintained bathrooms. An emphasis on the cleanliness of the property is clear, as everything from the hotel itself to the individual rooms is described as very tidy and well-organized with adequate towels and other amenities provided. Additionally, remarks on the clean and fresh bedding contribute positively to guests' experiences.
However, there are also mentions of occasional cleanliness issues, such as hair left in beds, cobwebs on ceilings and some rooms not being cleaned to the expected standard. A few reviews cite more severe concerns like bedbugs and ant infestations, which unfortunately detract from the overall positive feedback. Some guests have encountered problems with cleanliness in shared or public areas, including issues with the pool and under-construction sections of the hotel.
Despite these challenges, the majority of guests seem satisfied with the cleanliness of the accommodations, enjoying the pleasant and hygienic environment that JAM Brussels strives to maintain.
Staff
The staff at JAM Brussels generally receive high praise for their friendliness and helpfulness. Guests frequently describe the team as welcoming, approachable and accommodating. The reception staff, in particular, are noted for their warm greetings and efficient service, although there are occasional mentions of less enthusiastic or absent staff members. Professionalism and courtesy are recurrent themes with many visitors appreciating the staff’s multilingual capabilities and prompt assistance. The hotel's bartenders and restaurant personnel also garner positive remarks for their polite and attentive service. However, there are a few isolated instances of unwelcoming behavior and lapses in response, indicating room for improvement. Overall, the staff at JAM Brussels are lauded for their dedication and supportive nature, significantly enhancing guests' experiences.
Wi-Fi
JAM Brussels offers complimentary WiFi throughout the hotel, providing a necessary amenity for guests traveling in 2024. Many guests reported good WiFi connectivity and reliable internet access. The hotel's rooms cleverly utilize their space and come with good WiFi and various other amenities. Additionally, a number of guests expressed satisfaction with the free WiFi, citing it worked well and met their needs when small requests were made.
However, some guests experienced slow WiFi speeds and occasional connectivity issues, which detracted from their ability to work or stream content smoothly. A few noted that the WiFi was not always operational or strong enough and improvements could be made to the speed and stability of the internet service. Despite these sporadic issues, many guests appreciated the complimentary internet service as part of their stay at JAM Brussels.
Spa
The reviews of the spa at JAM Brussels paint a mixed picture. Guests praise the Japanese bath, often described as an incredible and original experience. The spa area, including these Japanese baths, received commendations for being clean and professionally managed with friendly staff enhancing the experience. The heated rooftop pool was another highlight, appreciated for its spaciousness and as a pleasant extra during the stay.
However, there were several issues noted by guests. The closure and high cost of the sauna, along with the spa facilities being sometimes out of order, were recurring complaints. The spa's condition was occasionally described as old and not up to standard. Additionally, there were grievances about a lack of clarity regarding access and the costs associated with spa services, which some guests found to be expensive.
Despite these drawbacks, the wellness and spa treatments themselves were well-received, offering a relaxing and enjoyable aspect to their stay at the hotel.
Gym
The gym at JAM Brussels receives mixed reviews from its guests. Positive comments highlight that the gym facilities are nice and appreciated with one particularly enthusiastic reviewer stating they love the gym. The availability of treadmills is noted as a beneficial feature for essential workouts. However, some guests feel the gym could be improved; they mention that the equipment is basic and some essential items are missing. Overall, while the gym serves its purpose, there is room for enhancement in terms of the variety and quality of equipment offered.
Pool
Situated atop the stylish boutique hotel JAM Brussels, the rooftop pool stands out as a key feature that garners both praise and criticism from guests. The pool, often described as a "mini pool" and a "long narrow sitting bath," is more suitable for lounging and relaxation rather than swimming laps, attributed to its small size and shallow depth. Despite its compactness, guests commend the pool for being heated, making it enjoyable even in colder weather.
The rooftop location of the pool adds an element of allure, offering lovely views of the city, which many guests find particularly appealing. The adjacent rooftop bar further elevates the experience, providing a pleasant setting for relaxation with cool drinks and panoramic scenery. Families with children also appreciate the pool, noting it as a fun and safe spot for kids to splash around.
However, several reviews point out issues with accessibility and timing. The pool's closure for construction works left many guests disappointed, especially those who had chosen the hotel specifically for its pool amenities. Additionally, some found the pool's closing hours to be inconvenient, limiting their ability to use it after a day of exploring Brussels.
Another point raised pertains to the pool's environment. While generally well-maintained and clean, there were occasional remarks about overcrowding and a lack of proper swimming conditions due to its small size. Issues like chlorination levels and occasional noise from adjacent rooms were also highlighted.
In conclusion, the rooftop pool at JAM Brussels provides a visually and socially enriching experience but falls short for those seeking a more traditional swimming facility. Its heated waters and rooftop views make it a delightful spot for lounging, although potential guests should be aware of its limitations and operational status.
Family
At JAM Brussels, families will find a welcoming and practical environment tailored to their needs. The hotel is known for its family-friendly atmosphere and dedicated amenities, making it ideal for family trips. Guests appreciate the quiet location and proximity to public transport, which enhances convenience during a stay in Brussels.
The rooms are diverse and thoughtfully designed for families, offering configurations such as queen beds, bunk beds and even cabin-style beds that children adore. Many reviewers highlight the spaciousness and comfort of family rooms, particularly noting the practicality for larger families with some rooms accommodating up to five people. These rooms generally feature clean and comfortable settings with practical amenities like shared electrical ports and baby cots available on request.
A standout feature is the hotel's swimming pool, which children frequently enjoyed. Families also found the on-site breakfast to be well-suited for their needs, describing it as family-specific and enjoyable. Additionally, the hotel is pet-friendly, allowing families to bring along their furry friends.
However, some guests mentioned that certain family rooms felt cramped, especially for those with older children. Noise from the street or nearby parties was a minor issue for a few families, though the staff’s responsiveness often mitigated this by offering alternative accommodations when possible.
In summary, JAM Brussels provides a comfortable, fun and family-oriented stay, perfect for both short city breaks and longer vacations, making it a great choice for families visiting Brussels.
3 Star
Nestled in Brussels, JAM Brussels presents itself as a three-star hotel, providing commendable comfort and cleanliness. Guests have consistently noted its industrial design, which adds a modern and cozy touch to the ambiance. The rooms are highlighted for being clean and comfortable, aligning well with what one would expect from a three-star establishment.
The hotel's standout feature is undoubtedly the rooftop pool, which has been a favorite among visitors, earning high praise for its excellence. The accommodations are equipped with standard three-star amenities, ensuring a consistent level of service.
However, there are some points of contention. While the hotel offers reasonable pricing, some guests feel the price-to-quality ratio could be improved, particularly noting the basic nature of the facilities for the cost. The restaurant was also flagged for being slightly expensive and lacking in local culinary options, favoring a more standardized international menu.
Overall, JAM Brussels provides a solid three-star experience, making it a decent choice for travelers looking for clean, comfortable accommodations with a modern flair in Brussels.
Rooftop Pool
JAM Brussels offers a rooftop oasis that has garnered much appreciation from its guests. The rooftop pool, though small, is consistently described as a delightful spot for relaxation and cooling off, making it a particularly great choice for families with kids. The heated feature is a notable plus, providing comfort even on cooler days, although a few guests noted it could be too cold at times.
The rooftop bar complements the pool perfectly, praised for its pleasant ambiance and excellent cocktails. Spectacular views of Brussels from this vantage point enhance the experience, making it a favorite among visitors. The rooftop terrace is another highlight, offering a fantastic place for breakfast with stunning aerial views of the city.
Despite some minor criticisms about the size of the pool and the occasional disappointment with food and drink quality, the rooftop area's overall appeal remains high. The combination of a beautiful pool, a well-decorated bar and panoramic views creates a memorable stay at JAM Brussels, earning it the reputation of having one of the best rooftop experiences in the city.
Heated Pool
The heated rooftop pool at JAM Brussels stands out as a key feature, consistently praised for providing warm water at 28°C. This comfortable and inviting amenity offers a lovely view of Brussels, particularly enhancing the experience for many guests. The pool, described as awesome, is considered a high-quality feature and a significant plus during a stay, especially appreciated in cooler months like April. The rooftop bar accompanying the pool adds an extra layer of enjoyment, creating warm places to relax with friends. However, there are occasional discrepancies regarding the actual water temperature with some reviews mentioning it falls short of the advertised 28°C. Despite this, the heated pool remains a pleasant and popular part of the hotel, contributing positively to guests' overall experience.
Dog Friendly
JAM Brussels is noted for its dog-friendly atmosphere, making it an appealing choice for travelers with canine companions. The hotel welcomes pets with special touches such as providing kibble and having food and water available for dogs at the entrance. Guests appreciated that the hotel allows pets for a reasonable fee of €15 per night and found the overall environment to be inviting for dogs.
The hotel's unique architecture and design, combined with clean facilities, add to its charm. However, some reviewers mentioned that rooms can feel cramped when accommodating multiple pets, suggesting that careful supervision of pets is required. Despite a few criticisms regarding room size and additional charges for parking and pets, many appreciated the hotel's effort to create a welcoming space for dogs.
Yes, JAM Brussels has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Outdoor Pool.
Yes, a spa is available at JAM Brussels.
Yes, JAM Brussels welcomes dogs.
Yes, parking facilities are available at JAM Brussels.