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Summary of reviewsHotel Mozart in Brussels is prominently praised for its exceptional location. Nestled in the heart of the city, guests enjoy easy access to significant landmarks such as the Grand Place, Brussels Central Station and numerous shops, bars and restaurants. This central setting allows for convenient sightseeing and seamless navigation of the city through public transportation, making the hotel's geographical position a standout feature. The charming oriental decor of the hotel and the friendly, helpful staff further enhance the overall experience, aligning with the value-for-money ratio that many guests find favorable.
Although the breakfast offerings are basic with staples like croissants, bread and homemade jams, some guests appreciate the simplicity and charm of this French or continental spread. However, there are calls for more variety to better cater to diverse dietary needs. Dinner similarly receives mixed feedback, but the hotel's proximity to an abundance of nearby dining options ensures that guests have plenty of alternatives, despite some noise issues from the busy street.
The hotel's unique medieval-themed decor adds an enchanting touch to the common areas. However, the guest rooms receive mixed reviews. While some find them clean and comfortable with unique furnishings, many express concerns about their small size, outdated condition and cleanliness issues, including dust, dirt, mold and occasional bedbugs. Poor ventilation and soundproofing further exacerbate these concerns, despite the hotel's quirky character appealing to some travelers.
Cleanliness remains a significant issue throughout the hotel with numerous complaints about dirty rooms, unclean bathrooms, stained bedding and unpleasant odors. Although there are occasional mentions of clean rooms and bathrooms, the general consensus indicates a need for substantial improvements in hygiene and maintenance.
Despite these drawbacks, the staff at Hotel Mozart frequently receive positive remarks for their friendliness and helpfulness. The warm and welcoming atmosphere created by the staff, particularly the owner Ben, is often highlighted. However, inconsistencies in communication and professionalism among some staff members are noted.
Free Wi-Fi is available, though the service is inconsistent with several guests reporting weak or non-existent signals, particularly in rooms. While some find the Wi-Fi adequate, potential guests should be prepared for occasional connectivity issues.
Families visiting Hotel Mozart have mixed experiences. While children often enjoy the quirky decorations and friendly staff, many guests find the family rooms inadequate, cramped and sometimes unsafe. The hotel's structure and space constraints further challenge those traveling with young children or large luggage.
For nightlife enthusiasts, Hotel Mozart's central location is ideal, offering easy access to Brussels' bustling nightlife. However, the lively atmosphere means that street noise persists late into the night, potentially disrupting light sleepers.
When it comes to beds, guest feedback is largely negative. Many find the bedding old, uncomfortable and unclean with frequent mentions of bedbugs. Despite a few reports of comfortable beds, significant improvements in both comfort and hygiene are needed.
For travelers seeking a romantic ambiance, Hotel Mozart does offer a charming experience with cozy elements ideal for honeymooners. The prime location and unique style create a lovely atmosphere for couples, despite the hotel's other shortcomings.
In summary, Hotel Mozart offers a unique and convenient base for exploring Brussels with a charming ambiance and friendly staff. However, potential guests should manage their expectations regarding cleanliness, room comfort and noise levels. Show more
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Categories
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi access, allowing guests to remain connected. The hotel's central location makes it convenient for exploring the city.
3-Star Hotel
This hotel is known for its unique and quirky decor. It offers a memorable stay in a central location, making it a popular choice for travelers seeking something different.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Single RoomIncludes cable TV and private bathroom.
Double or Twin RoomIncludes cable TV and private bathroom.
Triple RoomIncludes cable TV and private bathroom.
Quadruple RoomThis quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 4 beds.
Standard Quadruple RoomThe quadruple room provides tumble dryer, a computer, as well as a private bathroom featuring a shower and a hairdryer. This quadruple room features a washing machine, a wardrobe, a flat-screen TV with cable channels and a terrace. The unit offers 3 beds.
Executive SuiteThe suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace, this suite also features a washing machine, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Queen SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace, this suite also features a washing machine, a wardrobe and a flat-screen TV with cable channels. The unit has 4 beds.
About Hotel Mozart
License: cette réglémentation n'est pas d'application en Belgique
Guest Reviews
6.0
Rated
Location
Hotel Mozart in Brussels consistently receives high praise for its exceptional location, which stands out as its most notable feature. Nestled in the heart of the city, it is just steps away from significant landmarks such as the Grand Place, Brussels Central Station and a variety of shops, bars and restaurants. Guests appreciate the convenience of being able to walk to popular tourist attractions, including the Groote Markt and Manneken Pis, making it an ideal choice for sightseeing.
The central setting also means easy access to public transportation, further enhancing the convenience for visitors who wish to explore beyond the immediate vicinity. Despite some comments about street noise and basic room amenities, guests generally find the value-for-money ratio favorable given the unbeatable location.
In addition to its prime geographical position, Hotel Mozart offers a unique ambiance with oriental decor, adding a dash of charm to the stay. Friendly and helpful staff further complement the overall experience, making it a well-liked option among travelers visiting Brussels.
Breakfast
Hotel Mozart's breakfast offerings elicit a mix of opinions from guests. Many found the breakfast to be simple, often consisting of a croissant, bread with butter and jam, cheese orange juice and coffee or tea. While some guests appreciated the homemade jams and attentive breakfast staff, others noted the lack of variety and limited selection. Freshness was a concern for a few, as some mentioned stale or pre-packaged items.
Some guests highlighted that the breakfast was sufficient and fitting for the price, particularly noting its charm and adequacy for a typical French or continental breakfast. However, criticisms were frequently aimed at the minimalistic nature of the offerings with suggestions for more variety, including cereals, eggs and other options to cater to various dietary needs.
Despite the modest setup, the breakfast room's decoration and friendly service were appreciated by several visitors. Nonetheless, the overall consensus leans towards the breakfast being basic and in need of improvement to better meet the expectations of guests.
Dinner
Hotel Mozart's dinner offerings received mixed feedback from guests. The hotel provides easy access to various dining options nearby with many restaurants, bars and shops in the vicinity, making it convenient for guests to find alternatives. While some guests found the hotel's dinner budget-friendly, others were not impressed with the quality, describing it as lacking variety. However, a standout mention was the excellent chorba prepared for the Ramadan meal. Despite some noise from the street at night in front-facing rooms, the proximity to numerous dining establishments like Marche aux Fromages ensures that guests have plenty of choices for dining.
Rooms
Hotel Mozart offers a unique blend of medieval-themed decor and a prime location right in the heart of the city, a short walk from the train station and surrounded by vibrant cafes and restaurants. The common areas boast an incredibly cool and enchanting interior, enhancing the experience for those who appreciate unique, striking decoration.
However, guest rooms are a mixed bag. While some find them clean, warm with comfortable beds and spacious enough for a pleasant stay, the vast majority highlight numerous issues. Many rooms are notably small, cramped and outdated, often in need of significant maintenance and renovation. The furniture is sometimes old and damaged with peeling paint and broken fittings. Cleanliness appears to be a recurrent problem with frequent mentions of dust, dirt, mold and sometimes even bedbugs. Additionally, some rooms suffer from poor ventilation, which can make them uncomfortably hot and the soundproofing is often inadequate, leading to disturbances from street noise and other guests.
Despite these drawbacks, some visitors appreciate the unique furnishings and the quirky character of the rooms. For those who prioritize location and distinctive decor over comfort and modern amenities, Hotel Mozart may still provide a memorable, albeit flawed, stay in Brussels.
Beds
Hotel Mozart's beds have garnered significant criticism from guests with numerous reviews highlighting severe issues. Many guests found the bedding old, worn-out and uncomfortable, often citing sagging, hard or excessively soft mattresses that led to poor sleep quality. Cleanliness is a notable concern with reports of stained sheets, dust and, alarmingly, bedbugs frequently mentioned. Some reviews also noted the presence of insects and even mice in the rooms. Despite these negative comments, a few guests mentioned that they found the beds comfortable and the bedding clean, though these instances were rare. Overall, the consensus points towards a need for significant improvements in both comfort and hygiene of the beds and bedding at Hotel Mozart.
Cleanliness
Hotel Mozart seems to face significant challenges in cleanliness and maintenance, as highlighted by numerous guest reviews. Recurring themes include dirty rooms, unclean bathrooms, stained bedding and a persistent bad odor throughout the hotel, often described as smelling of mold or cat urine. Many guests have also reported issues with bedbugs and other insects, contributing to an overall sense of discomfort and dissatisfaction.
On a positive note, a few reviews mentioned clean rooms and bathrooms, suggesting that the hotel does occasionally meet basic hygiene standards. However, these instances appear to be exceptions rather than the rule. The hotel was also noted for its central location, which could be a redeeming factor for some travelers.
In summary, prospective guests should be aware of the widespread complaints regarding cleanliness, including dirty carpets, dust, stained linens, moldy bathrooms and an unappealing odor in public areas. The general consensus points towards a need for a substantial improvement in hygiene and maintenance to meet acceptable standards.
Staff
Hotel Mozart's reviews provide a mixed yet largely positive view of their staff. Numerous guests highlighted the friendliness and helpful nature of the hotel's employees, often describing them as kind, courteous and attentive. The warm and welcoming atmosphere created by both the staff and owner was a recurrent topic with many reviews mentioning the impeccable hospitality they received upon arrival and throughout their stay.
The owner, often specifically mentioned by the name Ben, was frequently praised for being attentive, friendly and willing to go the extra mile to assist guests. Many guests appreciated the personal touch and helpful demeanor of the front desk staff, whose professionalism and efficiency contributed to a pleasant check-in and check-out experience.
However, there were some noteworthy criticisms. A few guests reported encountering unfriendly or rude behavior, particularly from breakfast staff who were described as inhospitable and negligent at times. Some visitors also expressed dissatisfaction with communication and service inconsistencies among certain staff members, affecting their overall experience.
In summary, while Hotel Mozart's staff generally received high marks for friendliness and helpfulness, there are areas that could benefit from improved consistency and professionalism.
Wi-Fi
Hotel Mozart receives mixed feedback when it comes to their Wi-Fi services. Positively, some guests have noted that the hotel offers free and working Wi-Fi and a few have found the connection to be good. Additionally, its prime location next to internet hotspots in the city center is beneficial for those needing reliable connectivity outside the hotel.
However, there are significant concerns highlighted by other guests. Multiple reviews mention that the Wi-Fi is weak with poor signal strength, especially in the rooms. Some even reported that the internet was not working at all or was very slow, making it difficult to connect during peak hours. These inconsistencies can be frustrating for those who rely heavily on internet access during their stay.
Overall, while some may find the Wi-Fi service adequate, potential guests should be prepared for occasional connectivity issues.
Family
Hotel Mozart has received mixed reviews regarding its amenities and facilities for children and families. On the positive side, children seem to enjoy their stay with many guests noting how excited the kids were about the quirky decorations and how much fun they had during the visit. The hotel's family atmosphere and warm welcome were also appreciated with staff going out of their way to engage and entertain, providing memorable moments like spontaneous piano concerts and jokes for the kids.
However, there are significant concerns about the suitability of the hotel for families, especially those with young children. Many guests found the family rooms inadequate, cramped and unsafe, highlighting hazards like breakable items and bathroom fall risks. Space constraints were a recurring issue with some rooms being too small to accommodate strollers or the needs of a family comfortably. Specific criticisms were also made about the poor condition of the family rooms with mentions of bed bugs and a lack of baby cots compounding the negative experiences.
Moreover, the structure of the hotel, including narrow staircases and hallways, posed challenges for those with large luggage or young kids. While some families managed to have a pleasant stay, the overall consensus suggests that Hotel Mozart may not be the best choice for those traveling with children or elderly family members.
Nightlife
Hotel Mozart, situated in the vibrant heart of Brussels, offers guests an energetic nightlife experience right at their doorstep. Its central location places you just a stone's throw away from the Grand Place and a plethora of restaurants, bars and pubs, ensuring that dining and entertainment options are abundant and easily accessible. The hotel is perfect for those looking to be in the midst of the city's bustling nightlife scene.
However, travelers should be aware that the lively atmosphere comes with a significant amount of noise that persists late into the night. Street noise, music from nearby clubs and the general hustle and bustle of the partying crowd can be heard clearly from the rooms. This is particularly noticeable on weekends when the nightlife is at its peak. The sound of garbage trucks and ongoing street works may further contribute to the high noise levels.
While the hotel's central location is a major draw, it also means that rest can be elusive for light sleepers or those not accustomed to such a vibrant environment. Guests have reported noise continuing until the early hours of the morning, sometimes even until 8 am with the sounds of street parties and intoxicated individuals being particularly disruptive.
In summary, Hotel Mozart is an ideal choice for those who prioritize being in the heart of Brussels' nightlife, offering easy access to the city's main attractions and a variety of dining options. However, it may not be the best option for those seeking a quiet and restful stay.
3 Star
Hotel Mozart has a central, prime location that makes it an appealing base for exploring local attractions. The interior decor has been described as charming and various trinkets add a unique touch to the aesthetics. The hotel also offers good value for money with low-cost options that can be tempting for short stays.
However, the hotel's three-star rating has been a point of contention for many guests. The cleanliness and maintenance of the facilities are areas in need of improvement with some elements like broken fans and insufficient breakfast critiqued for not meeting the anticipated standard.
Room size has also been a concern with limited space making it difficult to move around comfortably. Security has also been questioned due to outdated systems. Despite these issues, the hotel does provide a reasonable option for travelers on a budget, though expectations should be managed regarding the level of service and comfort typically associated with a three-star hotel.
Honeymoon
Hotel Mozart offers a romantic ambiance ideal for honeymooners, providing an exceptional value for money. The hotel is beautifully situated on a vibrant street in the city center, making it a prime location for exploring all attractions. The special stay organized for honeymooners features charming and cozy elements that create a very romantic atmosphere. Guests appreciate the hotel's beautiful and charming style, which contributes to a lovely couple’s escape. The honeymoon suite is particularly noted for being very nice and comfortable, especially the bed. The hotel's absolutely charming and kind staff also enhance the overall experience.
No, Hotel Mozart doesn't have any pool.
No, a spa isn't available at Hotel Mozart.
No, Hotel Mozart doesn't allow dogs.
No, parking facilities aren't available at Hotel Mozart.