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Summary of reviewsHilton Garden Inn Brussels City Centre offers a well-rounded urban experience with numerous positive reviews focused on its prime location, breakfast, rooms, cleanliness, staff and other amenities.
The hotel's location is praised for its quiet yet convenient setting near Brussels' vibrant core. It provides easy access to central attractions, public transportation and the diverse neighborhood of Saint-Gilles, which is rich in dining and entertainment options. Despite being slightly removed from the bustling city center, guests can comfortably walk to key sites and shops while enjoying a peaceful environment.
Breakfast at the hotel generally receives positive feedback for its delicious and varied offerings, featuring European continental staples and a delightful waffle machine. While some guests criticize its price and occasional lapses in quality and service, the overall sentiment is favorable. Dinner experiences are mixed with some praising the food but others recommending exploring nearby dining alternatives due to limited and sometimes unsatisfactory options at the hotel.
Rooms at Hilton Garden Inn Brussels City Centre are frequently appreciated for their spaciousness, cleanliness and modern amenities. Despite some mentions of outdated furniture and maintenance issues, most guests find the rooms comfortable and well-maintained, particularly valuing the soundproof environment provided by its quiet neighborhood. The hotel is notable for its large family suites, which are ideal for extended stays and larger groups.
Cleanliness is generally well-regarded with many guests noting spotless and well-maintained rooms and common areas. However, there are instances of inconsistent housekeeping services reported by some visitors.
The hotel's staff is frequently commended for their friendliness, professionalism and multilingual support, making check-in and other interactions smooth and pleasant. While there are occasional complaints of understaffing and less than attentive service, these are exceptions rather than the norm.
WiFi connectivity experiences are mixed with many guests finding the internet fast and reliable, while others report connection issues. The gym, although small, is deemed clean and adequately equipped for a good workout. Parking is another mixed area; while it is accessible and secure, the high cost is a common complaint.
Family-friendliness of the hotel is noted with positive reviews highlighting the spacious family suites and comfortable accommodations for extended stays. However, some guests question room size suitability for larger families.
In terms of nightlife, the location offers easy access to numerous dining and entertainment options, although some guests face noise disturbances and have concerns about limited bar services.
Overall, Hilton Garden Inn Brussels City Centre is highly regarded for its prime location, friendly staff, clean and comfortable rooms and convenient amenities, making it a solid option for travelers seeking comfort and accessibility in Brussels. Show more
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Family Friendly Hotel
This hotel is highly-rated and family-friendly.
Dog Friendly Hotel
This hotel is pet-friendly. Hilton Garden Inn Brussels City Centre offers a comfortable and convenient stay for guests traveling with their dogs.
Hotel with Parking
The hotel offers secured and covered self-parking with in/out privileges and on-site EV charging. The parking entrance is clearly specified for ease of access. This provides a comprehensive and convenient parking solution.
EV charging stations
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
King RoomThis room (21 square metres) offers adjustable air-conditioning and a work desk with ergonomic chair.
You can enjoy free WiFi, an HDTV, a mini-fridge, a coffee/tea maker and an iron/ironing board for your comfort.
Deluxe Family King RoomThis spacious suite (66 square metres) has two bedrooms, one with a king-sized bed and the second with twin-sized beds. It is suitable for 4 persons. There is a separate living room with a dining table and a fully-equipped kitchenette with microwave, oven, stove, and dishwasher.
Guests can enjoy free WiFi, adjustable air-conditioning and a work desk with ergonomic chair. Other amenities available are complimentary mineral water, a mini-fridge, an espresso machine and an iron/ironing board.
King Room with Garden ViewThis King room (21 square metres) offers garden view, adjustable air-conditioning and a work desk with ergonomic chair.
You can enjoy free WiFi, an HDTV, a mini-fridge, a coffee/tea maker and an iron/ironing board for your comfort.
Twin RoomThis room (21 square metres) offers adjustable air-conditioning and a work desk with ergonomic chair.
You can enjoy free WiFi, an HDTV, a mini-fridge, a coffee/tea maker and an iron/ironing board for your comfort.
Twin Room with Garden ViewThis room (21 square metres) offers garden view, adjustable air-conditioning and a work desk with ergonomic chair.
You can enjoy free WiFi, an HDTV, a mini-fridge, a coffee/tea maker and an iron/ironing board for your comfort.
King Room with Sofa BedThis room (24 square metres) is able to accommodate 3 guests. The room has a seating area with sofa bed.
You can enjoy free WiFi, an HDTV, coffee maker and an iron/ironing board for your comfort.
Deluxe King RoomThe spacious double room features air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Queen RoomThe spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
Hilton Garden Inn Brussels City Centre boasts a prime location in a quiet neighborhood while remaining conveniently close to the city's vibrant core. Guests consistently highlight the hotel's excellent proximity to central attractions and public transportation. It's strategically situated with metro stations just a short walk away, making it easy to explore Brussels' landmarks and diverse neighborhoods.
The area surrounding the hotel, including Saint-Gilles, is renowned for its array of restaurants, bars and shops, ensuring that dining and entertainment options are within easy reach. Additionally, the hotel's location near major transport links like the Gare du Midi station and various bus stops provides hassle-free connectivity to other parts of the city and beyond.
Despite being slightly removed from the bustling city center, the hotel is within comfortable walking distance to key sites and shopping areas. This balance allows guests to enjoy a peaceful stay away from the noise of heavy traffic while still being able to dip into the city's lively atmosphere as desired.
Overall, the Hilton Garden Inn Brussels City Centre offers a well-rounded urban experience, perfectly melding convenience, tranquility and accessibility.
Breakfast
The breakfast at Hilton Garden Inn Brussels City Centre garners a mix of opinions, but it generally receives positive feedback. Guests frequently describe the breakfast as delicious, fresh and varied with hearty options that cater to a wide range of preferences. It features European continental staples, freshly squeezed orange juice and a waffle machine, which many found delightful.
Several reviews highlight the variety of food available, including an excellent selection of breads, spreads and cheeses. The breakfast buffet is often praised for being well-stocked and offering plenty of choices, from scrambled eggs and bacon to pastries, fruits, cold cuts and various cereals. Guests appreciated the friendly and helpful service provided by the staff during breakfast.
However, there are some criticisms as well. A few guests noted that the breakfast could be more diverse and that certain items were not up to the standard of a four-star hotel. Some mentioned that the pastries were not always fresh and refills could be slow, especially after 9 AM. Additionally, the cost of breakfast, at around €20-24 per person, was frequently mentioned as being excessively high for what was offered with some guests feeling it was not worth the price.
Overall, while the breakfast offering at Hilton Garden Inn Brussels City Centre is generally well-regarded for its taste and variety, there are concerns about its value for money and occasional lapses in quality and service.
Dinner
Dinner experiences at the Hilton Garden Inn Brussels City Centre evoked mixed reactions from guests. Some enjoyed the evening meal, praising dishes like the great brunch and highly recommended burgers. A standout mention was the successful dinner recommendation from the reception for Le Bistro.
However, there were several points of concern. The restaurant offerings were described as minimal with limited drink selections and an absence of white wine or prosecco. The bar only opens at 6.00 PM and the restaurant is not available for dinner service beyond 10 PM. Additionally, some found the food quality lacking, citing incidents of microwaved products and even a frozen pizza.
For those considering dining options here, it may be worth exploring nearby alternatives, especially as several guests suggested going somewhere else for dinner.
Rooms
The Hilton Garden Inn Brussels City Centre offers a variety of room options that frequently impress guests with their spaciousness and cleanliness. Many reviewers appreciated the modern, well-equipped rooms, describing them as comfortable and soundproof, ideal for both families and solo travelers. The hotel features apartment-style rooms with additional amenities like kitchenettes, which provide extra convenience for extended stays.
Despite some mentions of outdated furniture and occasional maintenance issues like clogged sinks and air conditioning troubles, the overall sentiment towards the rooms is largely positive. Guests often highlight the contemporary decor and the excellent upkeep of the rooms, contributing to a pleasant and restful stay.
Particularly notable are the large family suites that include multiple bedrooms, living and dining areas and extra bathrooms, making them perfect for larger groups. The hotel’s soundproof rooms and quiet neighborhood also ensure a peaceful environment, which guests have found to be a significant advantage.
However, some reviews point out inconsistencies in room size and cleanliness and a few guests experienced delays with room readiness and occasional noise disturbances. There were also sporadic complaints about room temperature with some rooms being too cold or too hot.
Overall, the Hilton Garden Inn Brussels City Centre tends to meet and often exceed expectations with its spacious, modern and well-maintained rooms, making it a solid choice for travelers seeking comfort and convenience in Brussels.
Beds
The bed reviews of Hilton Garden Inn Brussels City Centre highlight a generally favorable experience for guests. Many noted the beds as comfortable with some describing the sheets and bedding as very comfortable or even incredible. The size of the beds was often praised with mentions of big double beds, massive beds, large single beds and even extra-large beds. Guests appreciated the softness and variety of pillows, contributing to a restful night’s sleep.
Cleanliness played a significant role, as multiple guests acknowledged the clean and well-made beds. The majority of comments emphasized the comfort factor with some particularly noting the mattresses were sufficiently firm, ensuring they slept great. A few mentioned that their intercostal pains were alleviated due to the bed's comfort. The beds were also seen as spacious and cozy, adding to the overall positive sleeping experience.
However, not all feedback was glowing. Some guests encountered issues with hard mattresses or beds being too hard, which detracted from their comfort. A few found the beds narrow or described them as slippery. Despite these occasional drawbacks, most guests seemed satisfied with their bedding experience.
In summary, while there are minor areas for improvement, Hilton Garden Inn Brussels City Centre generally impresses with its comfortable and spacious beds, contributing to a good night’s sleep for most of its visitors.
Cleanliness
The reviews for Hilton Garden Inn Brussels City Centre reveal a generally positive impression of the hotel's cleanliness, although some guests encountered issues during their stay. Many guests consistently praised the hotel for its cleanliness, describing the rooms and bathrooms as very clean, spotless and well-maintained. Common areas, including the hotel's lobby and breakfast area, were often noted to be clean and pleasant. Numerous reviewers found the rooms to be not only clean but also comfortable, spacious and equipped with all necessary amenities.
However, there were notable exceptions. Several guests reported that their rooms were not cleaned during their stay, even after notifying the front desk multiple times. Instances of inadequate housekeeping, including dirty bathrooms, leftover trash and stains in both the room and bathroom, were mentioned. Some guests found specific hygiene issues, like hair in the shower or on towels, crumbs on tables and dusty surfaces. Several reviews also highlighted problems like dirty corridors and neglected common areas.
Despite these occasional shortcomings, the hotel staff generally received positive feedback for their friendliness and helpfulness. Overall, while the cleanliness was highly rated by many, the consistency of the housekeeping services appeared to need improvement based on the mixed experiences of the guests.
Staff
The staff at Hilton Garden Inn Brussels City Centre generally receive high praise for their friendliness and helpfulness. Many guests highlight the accommodating and attentive nature of the staff, describing them as kind, polite and professional. The reception staff are frequently mentioned for their warm and efficient service, making check-in and check-out processes smooth and pleasant.
Several reviews emphasize the friendly and super welcoming attitude from the moment of arrival, extending to other areas like housekeeping and the dining staff. Guests appreciate the effort made by the staff to communicate in multiple languages, including English and Spanish, ensuring a more comfortable experience for international visitors.
However, there are occasional complaints about the reception being understaffed or certain employees lacking the same level of warmth and attentiveness. Some reviews mention instances of rudeness or unhelpfulness, which seem to be exceptions rather than the norm. A few guests also encountered issues with the cleaning staff and reception's responsiveness during peak hours.
Overall, the hotel's personnel are largely viewed as a significant positive aspect of the guest experience with the majority of the staff receiving commendations for their dedication to ensuring a pleasant stay for all visitors.
Wi-Fi
Hilton Garden Inn Brussels City Centre offers mixed experiences when it comes to WiFi and internet connectivity. Many guests have noted that the WiFi works well with several highlighting it as fast, reliable and excellent. The presence of USB and USB-C ports in the rooms is particularly appreciated by international travelers, adding convenience for charging devices.
However, some guests have reported issues with the internet, mentioning difficulties in connecting, poor signal strength and frequent disconnections. While some found the internet to be decent or adequate, others experienced significant problems, describing it as terrible or inaccessible at times. Overall, while many guests have had a positive experience with the hotel's WiFi, there are instances where the connection has been problematic.
Gym
The gym at Hilton Garden Inn Brussels City Centre is generally well-received by guests. Described as small but clean, the fitness center offers a tidy and functional space with essential workout equipment, including dumbbells and cardio machines. Open 24/7, the gym provides flexibility for those with varied schedules. Although a weight bench is lacking and some guests feel it could be better, overall, it is seen as a decently equipped facility, making it an enjoyable place to exercise. The fitness room is located in the basement and meets the basic needs for a good workout.
Parking
The Hilton Garden Inn Brussels City Centre offers a variety of parking options for guests, ensuring convenience for those arriving by car. The underground parking facilities are noted for being easily accessible, safe and generally satisfactory. However, the cost of parking is frequently mentioned as a downside with a daily rate of €30, which many guests find steep. Despite this, the secure nature of the parking garage under the hotel is appreciated with mention of it being a good, albeit narrow, space.
For those looking for alternatives, there is a mention of street parking that is free at night and on Sundays, offering some relief from the high costs of the hotel’s parking. Other parking options nearby, such as Interparking Hallepoort, provide more affordable rates, like €6 for two days.
Overall, while the parking at the Hilton Garden Inn Brussels City Centre is considered convenient and secure, the cost is a significant concern for many guests. Nonetheless, the availability of parking is seen as a positive aspect, accommodating those who prioritize safety and accessibility for their vehicles.
Family
The Hilton Garden Inn Brussels City Centre receives mixed reviews regarding its family-friendliness, yet there are several positive aspects highlighted by guests. Many reviews praise the hotel for its spacious and well-equipped family suites, which are described as large, comfortable and ideal for family vacations. The hotel's family-friendly environment and good facilities make it a top choice for a family trip to Brussels.
Guests appreciate the ample space in the rooms, finding them suitable for families of four and great for extended stays. The living area is noted to be comfortable for downtime between sightseeing excursions. However, there are some reservations about room sizes and suitability for larger families with some guests finding certain family rooms too small or not entirely fitting for their needs.
Despite a few negative experiences, including issues with cancellations and room expectations, the overall sentiment leans towards the hotel's ability to offer a pleasant and accommodating stay for families looking to explore the city.
Nightlife
The Hilton Garden Inn Brussels City Centre boasts a convenient location with plenty of dining and nightlife options within a short walking distance. Guests have noted the proximity to numerous bars, restaurants and night shops, making it an ideal spot for those looking to enjoy the vibrant Brussels nightlife. The area is also home to halal restaurants and hookah bars, catering to diverse tastes and preferences.
Despite the wide variety of nearby dining options and the hotel's strategic positioning close to the center, there are a few downsides. Some guests experienced noise disturbances, particularly on the 6th floor, that affected their sleep. Additionally, the hotel's bar services are limited, only opening in the evening and there is no minibar or bottled water in the rooms. The breakfast service has also faced criticism for not being refilled promptly and for unsettling order service.
Overall, the location provides easy access to a good selection of cafes, bars and restaurants, contributing to its appeal for travelers interested in exploring Brussels' culinary and nightlife scenes. However, potential guests should be aware of some service limitations and possible noise issues.
4 Star
The Hilton Garden Inn Brussels City Centre receives a mix of reviews which often highlight a gap between guest expectations and their experiences, particularly regarding its four-star rating. Guests appreciate the typical comforts associated with an international hotel chain, noting clean and well-equipped rooms with amenities like body wash and body lotion that align with standard offerings. However, many feel that the hotel falls short of the four-star standard.
There are numerous calls for improvement, especially concerning the breakfast, which is frequently described as not fresh and expensive relative to its quality. Some guests also mention the absence of room amenities such as slippers, which they would expect in a four-star establishment. The hotel entrance is deemed humble and not representative of its rating and there are multiple comments about the overall hotel facilities not meeting the anticipated standards for a Hilton-branded, four-star hotel.
Overall, while the Hilton Garden Inn Brussels City Centre provides clean and functional accommodations, it leaves several guests feeling that the hotel does not fully deliver the quality and experience typically associated with a four-star rating.
Business
The Hilton Garden Inn Brussels City Centre stands out as a favorable choice for business travelers, thanks to its strategic location and several key amenities. The hotel is conveniently situated close to public transport, making it easy to navigate the city with a quick two-stop metro ride. Its proximity to the airport also adds to its appeal, ensuring smooth transitions for those on tight schedules.
The rooms are designed to meet business travel needs, offering comfort and quality with particular praise for the bed. Guests describe the accommodations as fitting the typical business style expected of Hilton properties—cozy and suitable for short stays. The hotel's value is also noted, providing good levels at competitive business-type hotel prices.
Despite a mention of the conference room being non-functional, the overall sentiment towards the hotel's facilities and services remains positive. The competent staff and low fare contribute to an overall pleasant and efficient stay, making it an ideal option for business appointments and trips.
Luxury
The Hilton Garden Inn Brussels City Centre presents a blend of elegance and modernity with many guests highlighting the new and clean furniture, as well as spacious and luxurious rooms. The luxury bed and the diverse breakfast reminiscent of a restaurant add to the overall refined experience. However, some feel that the hotel does not fully embody the luxury one might expect from a 4-star establishment or the Hilton name with service quality not meeting all expectations. Despite these points, the true luxury of the hotel is noted to lie significantly in the attentiveness and service provided by its staff.
No, Hilton Garden Inn Brussels City Centre doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Brussels City Centre.
Yes, Hilton Garden Inn Brussels City Centre welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Brussels City Centre.
Yes, Hilton Garden Inn Brussels City Centre has a gym.