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Summary of reviewsNovotel Brugge Centrum, a recently renovated 4-star hotel, is highly favored by guests for its central and convenient location in the heart of Bruges. Visitors consistently praise the easy access to the city's main attractions, historical landmarks, cafes, restaurants and shops, all within a short walk. The hotel's quiet yet strategic position, close to public transport and with available parking facilities, makes it an ideal base for exploring Bruges, whether traveling for leisure or business.
The breakfast offerings at the hotel receive high marks for their extensive variety, generous buffet and the friendly service provided by the staff. Guests appreciate the multi-faceted choices, which cater to both sweet and savory preferences, despite some criticism regarding the price and limited availability of fresh items. Dinner services, on the other hand, fall short of expectations as the absence of an in-house restaurant and limited bar hours disappoint those wishing to dine on-site in the evenings.
Room accommodations at Novotel Brugge Centrum are generally well received with positive comments about their spaciousness, cleanliness and comfort. Many guests find the rooms to be family-friendly and functional, particularly appreciating amenities like interconnecting rooms. However, the need for modernization and effective air conditioning is a recurring theme in reviews with some guests finding the décor outdated and room temperature control insufficient, especially during warmer weather.
Cleanliness is a standout feature throughout the hotel with numerous compliments on the pristine condition of guest rooms and common areas. Although there are occasional comments about the need for carpet replacements, the overall sentiment reflects a high standard of hygiene and an inviting environment.
The staff at Novotel Brugge Centrum are continually praised for their friendliness, helpfulness and professionalism. Their dedication to customer satisfaction is evident in the numerous positive interactions highlighted by guests, significantly enhancing the overall experience.
Wi-Fi at the hotel is typically described as decent and satisfactory when functioning well, although some guests report inconsistent connectivity, particularly on higher floors and in common areas.
The hotel proves to be highly family-friendly with spacious rooms, a child-oriented lobby play corner and a pool, making it a suitable choice for families traveling with children. Its central location further adds to its appeal for family excursions.
For those interested in nightlife, the hotel enjoys a balance of proximity to bustling bars and restaurants while retaining a peaceful neighborhood ambiance, ensuring that guests can enjoy the best of both worlds without sacrificing a restful stay.
Beds at Novotel Brugge Centrum receive mixed but mostly positive reviews for comfort and quality, though some guests note the softness of the mattresses and the condition of the sofa beds could benefit from improvements.
Despite its recent renovations, some guests feel the hotel aligns more with three-star standards, citing the need for updates in rooms and some facilities. Nonetheless, its comfort, cleanliness and dog-friendly policy make it a practical choice for travelers on a budget.
Lastly, business travelers benefit from the hotel's business amenities, including conference and meeting rooms, reliable Wi-Fi and a convenient car park. Combined with the central location, these features ensure the hotel accommodates both business and tourist needs effectively.
Overall, Novotel Brugge Centrum offers a well-rounded experience with its prime location, excellent service and family-friendly atmosphere, although certain areas would benefit from further updates and enhancements. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Located centrally, this hotel features an outdoor heated swimming pool, a play corner for children, and offers spacious family rooms, providing good amenities for families exploring Bruges.
Hotel with Swimming Pool
Novotel Brugge Centrum offers a swimming pool. It is a choice for travelers seeking a well-known international hotel brand with swimming facilities in Bruges.
Heated Pool Outdoor Pool
Business Hotel
This hotel offers a central location in Bruges and modern amenities. Novotel Brugge Centrum is suitable for business travelers needing easy access to the city's attractions and business areas.
Accessible Hotel
The hotel features Standard Accessible Rooms with doors adapted for wheelchair users and bathrooms equipped with handles and a small chair. It also offers an independently accessible adapted toilet, an adapted lift for people with disabilities, and independent access to rooms and the main entrance.
Hotel where Extra Health & Safety Measures Have Been Taken
As part of the Novotel brand (Accor), this hotel adheres to Accor's ALLSAFE cleanliness and prevention label. This program ensures elevated hygiene and safety measures, including enhanced cleaning protocols, social distancing measures, and readily available hygiene products.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Outdoor pool
Has the hotel closed during the pandemic? Yes Reopening Date: June, 26 2020
This hotel offers a heated outdoor swimming pool, open from April to October. It is located within a large garden terrace in the city center.
Hotel with Heated Pool
This centrally located hotel offers a heated outdoor swimming pool which is open seasonally from April to October. It provides a relaxing option in a garden setting.
Hotel near Nightlife Spots
4-Star Hotel
Room Types
Standard Double RoomAir-conditioned room with a satellite TV, private bathroom, separate toilet, tea- and coffee making facilities and safe.
Please note that the maximum occupancy for this room is 2 guests including children and babies.
Standard Family RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room offers a TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 3 beds.
Executive Double Room with One Sofa BedFeaturing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The quadruple room features a minibar, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels. The unit has 2 beds.
Deluxe Room with Double Bed and Bunk BedsThe suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite offers a minibar, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels. The unit offers 3 beds.
Deluxe Suite with Two Double BedsThe suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite offers a minibar, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels. The unit offers 2 beds.
Accessible Deluxe Double Room The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite features a minibar, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
Situated in the heart of Bruges, Novotel Brugge Centrum boasts a prime location that consistently receives high praise from its guests. The hotel offers unparalleled convenience with its proximity to the city's main attractions, including historical landmarks and vibrant squares. It's a mere 10 to 15-minute pleasant walk to the central square and just a few minutes from the bustling city center. Guests describe it as an ideal base for exploring Bruges, noting its easy access to cafes, restaurants and shops.
Public transport is also within easy reach with the train station nearby, making it convenient for those traveling by train. The quiet yet central location allows visitors to enjoy the serenity of the area while still being close to the lively parts of the city. Additionally, the hotel's underground parking and nearby public parking facilities are appreciated by those driving into the city.
Whether visiting for leisure or business, guests find the location of Novotel Brugge Centrum perfect for a seamless and enjoyable stay in this enchanting city.
Breakfast
The breakfast at Novotel Brugge Centrum generally earns high praise from guests for its extensive variety and delicious options. Many reviews highlight the generous buffet that includes both sweet and savory choices, such as waffles and cold meats, which are particularly enjoyed by both adults and children. Guests appreciate the wide selection of bagels, bread, fresh fruit juice and other healthy options, making it suitable for families. Additionally, the friendly and helpful staff add to the pleasant breakfast experience.
However, some guests feel that the breakfast is overpriced with some mentioning a lack of freshly prepared hot dishes and limited healthy items like fresh fruits and eggs. The use of disposable cutlery and packaged food due to COVID-19 restrictions also received criticism for contributing to waste and diminishing the overall quality.
Despite these drawbacks, the overall consensus is that Novotel Brugge Centrum offers an excellent breakfast that caters to diverse tastes with plenty of options to choose from. The prime location of the hotel and the attentive service further enhance the dining experience.
Dinner
Dinner options at the Novotel Brugge Centrum appear to be a notable point of concern among guests. Many reviews highlight the absence of an in-house restaurant for evening meals and mention that the kitchen closes early. Some guests were disappointed by the limited options in the bar area, which was also noted to open only for a short period. The hotel currently does not provide dinner service citing reasons related to the ongoing pandemic, despite this being seemingly resolved across Europe. Although there are recommendations for nearby dining establishments, the lack of an on-site restaurant during the evening leaves much to be desired for those looking to dine within the hotel premises.
Rooms
Guest reviews for Novotel Brugge Centrum demonstrate a mixed but generally positive consensus regarding the hotel's rooms. The majority of guests appreciated the spaciousness of many rooms, mentioning they felt comfortable and well-arranged. Cleanliness received frequent praise with many describing the rooms as tidy, fresh and comfortable. The functionality and practicality of the rooms, especially for families, was noted with some guests mentioning the convenience of interconnecting rooms and the thoughtful inclusion of amenities.
However, several reviews highlighted significant areas needing improvement. Many guests felt the rooms were outdated with some specifically pointing out that the carpets, furnishings and bathroom fixtures had seen better days. Despite the substantial effort towards cleanliness, the age of these elements sometimes detracted from the overall experience.
A recurring issue was the temperature control within the rooms. Numerous guests found their rooms to be stiflingly warm and many remarked that the air conditioning was either insufficient or non-functional. This problem seemed to be especially problematic during warmer weather, making the rooms uncomfortably hot and impeding a good night's sleep.
Despite these drawbacks, the overall layout and room size were often deemed sufficient or even generous and the bedding was mostly reported as comfortable, though with occasional remarks about it being too soft or hard for individual preferences. The central location of the hotel and the courteous staff also provided a positive backdrop, enhancing the overall stay for many guests.
In summary, while the Novotel Brugge Centrum's rooms are generally clean, comfortable and functional, they could benefit greatly from modernization and more efficient air conditioning to fully meet guest expectations.
Beds
The beds at Novotel Brugge Centrum receive generally positive feedback from guests with many highlighting their comfort and quality. Most guests found the beds very comfortable, mentioning good quality mattresses and bedding that contributed to a restful sleep experience. The bed sizes were often noted as adequate to large, providing ample space for relaxation. Cleanliness and well-maintained beds were frequently mentioned, adding to the overall comfort of the stay. However, there were a few mixed reviews regarding the softness of the mattresses with some guests finding them too soft or sagging and expressing a need for replacement. The sofa beds, particularly those for children, received less favorable comments with some guests describing them as uncomfortable and outdated. Overall, while there were some areas for improvement, the majority of guests were satisfied with the comfort and quality of the beds at Novotel Brugge Centrum.
Cleanliness
At the Novotel Brugge Centrum, guests frequently highlight the notable cleanliness of the hotel. Most reviews commend the hotel for its bright, pristine environment. Both common areas and guest rooms receive repeated praise for being well-maintained and spotless. Visitors appreciate the clean and comfortable rooms with particular emphasis on the bathrooms and overall tidiness. The cleanliness of the hotel’s facilities, including the pool, is also widely recognized.
However, some critiques focus on the hotel's carpets, which often appear dirty and in need of deep cleaning or replacement. A few guests noted that although the rooms were generally clean, there were some issues with outdated and worn furnishings, as well as instances where more thorough cleaning was needed. Despite these occasional remarks, the overall sentiment reflects a high standard of hygiene and attentiveness to cleanliness throughout the hotel.
Staff
The reviews for Novotel Brugge Centrum consistently highlight the staff as a standout feature of the hotel. Guests repeatedly describe the employees as friendly, helpful and professional, emphasizing their welcoming nature and outstanding service. The reception team, in particular, is praised for being attentive and accommodating, making check-in a pleasant experience. Many comments mention the staff's ability to go above and beyond to assist guests, showcasing their dedication to customer satisfaction.
Moreover, the hotel's personnel are noted for their politeness, efficiency and responsiveness to requests. Cleaning and housekeeping staff also receive commendations for their excellent service and professional demeanor. The overall sentiment is that the staff contributes significantly to a positive and comfortable stay with their friendly attitudes and willingness to help always shining through. This focus on exceptional service and hospitality makes Novotel Brugge Centrum a highly recommended choice for travelers seeking a welcoming and supportive environment.
Wi-Fi
Novotel Brugge Centrum, a completely renovated 4-star hotel, generally offers decent Wi-Fi services. Guests frequently mention the convenience of free Wi-Fi along with instances of very good and excellent Wi-Fi connectivity. Although the Wi-Fi speed and signal strength were appreciated by many, some guests faced issues with reliability. Coverage seemed to vary with few guests reporting weak signals, especially on the top floor and difficulties in common areas. The hotel's Wi-Fi was described as inconsistent and sometimes spotty, but when it did work, it was deemed quite satisfactory. A notable downside was the lack of Wi-Fi codes provided in some instances and a few guests even mentioned there was no free Wi-Fi service at all, leading to a mixed experience regarding internet connectivity at the hotel.
Family
Novotel Brugge Centrum is a highly family-friendly hotel that offers a variety of amenities catered to families traveling with children. The hotel features spacious family rooms and suites, perfect for accommodating families of four or more. Guests regularly note the child-friendly environment, complete with a dedicated play corner in the lobby and other children's areas, making it an ideal choice for those traveling with little ones.
The hotel staff are recognized for their welcoming and helpful attitude, ensuring that families feel comfortable and well-cared for. Amenities such as baby cots are provided upon request and are neatly prepared. The on-site pool is also highlighted as a great feature for kids and there are various games and entertainment options available to ensure children remain entertained throughout their stay.
Families also appreciate the hotel's central location, which is perfect for exploring the city of Bruges. The substantial breakfast options and proximity to local attractions make it convenient for family excursions. Despite some isolated remarks about the condition of certain rooms or specific needs not being fully met, the overall sentiment suggests that Novotel Brugge Centrum is a great choice for a pleasant family stay in Bruges.
Nightlife
Novotel Brugge Centrum offers a compelling mix of proximity to vibrant nightlife and the calmness of a peaceful neighborhood. Despite being centrally located, the hotel’s surroundings are relatively quiet, providing a perfect balance for those looking to enjoy the best of both worlds. Guests appreciate that there are plenty of bars and restaurants nearby and it's easy to access the city's lively nightlife. Although some reviewers noted noise from the street could be an issue, this concern is mitigated by the hotel's well-soundproofed rooms, ensuring a restful stay.
The location is ideal for those who want to explore city attractions and enjoy local dining and shopping options. However, there were some remarks about the bar closing early and the absence of late-night amenities like vending machines. On the plus side, the hotel bar offers an excellent selection of local brews and amazing food, appealing to those wanting to unwind without venturing far. Despite some mixed reviews regarding noise and bar hours, Novotel Brugge Centrum remains a favored spot for its strategic location and comfortable accommodations.
3 Star
Novotel Brugge Centrum, despite its recent renovation, primarily meets the expectations of a three-star hotel. Guests found it comfortable with adequate three-star facilities and satisfactory amenities. The hotel generally lived up to its three-star standards, offering good value at its price point. It is described as clean and dog-friendly, making it a practical option for travelers with pets.
However, several reviews pointed to areas that need improvement. Some guests noted that the hotel's bathrooms and rooms were outdated with worn upholstery and dirty carpets. The breakfast provided also garnered criticism for its poor quality despite the variety offered. Moreover, the lack of air conditioning in the rooms was seen as a drawback.
Overall, while Novotel Brugge Centrum delivers a satisfactory stay for those on a budget, it falls short of the quality typically expected from other Novotel properties. Those accustomed to higher standards or more modern accommodations might find it disappointing.
Business
Novotel Brugge Centrum, a newly renovated 4-star hotel, is highly regarded for its numerous business amenities and facilities. The hotel features business conference rooms and meeting rooms, making it a suitable choice for business travelers. Business perks such as business Wi-Fi and a car park under the hotel add to its appeal for those traveling for work.
The hotel's location in the heart of Bruges is frequently praised for being excellent and ideal, offering ease of connectivity and access to city center attractions. This central location is great not only for business purposes but also for tourists, ensuring convenience for any type of traveler.
Guests highlight the hotel’s calm ambiance and cleanliness, making it an inviting place to relax after a long day. The spacious rooms come equipped with proper desks, catering well to the needs of business travelers.
Overall, Novotel Brugge Centrum provides good value for money, combining its prime location and ample business facilities, making it an excellent choice for both business trips and weekend stays.
Accessible
Novotel Brugge Centrum boasts a range of accessibility features that make it a favorable choice for guests with disabilities. The hotel is easily reachable via various means of transport, including train, car and public transport. Wheelchair users and those with limited mobility will find the hotel accommodating with good wheelchair accessibility, accessible bathrooms and rooms and accessible entry points. The hotel also offers convenient parking options, including a nearby parking garage and public parking spaces that ensure easy access.
Despite some reviews mentioning the location's limited accessibility for cyclists and occasional issues with specific room requests not being met, the overall feedback remains positive for its accessibility features. The strategic location of the hotel brings guests close to essential amenities and central locations, while the elevators and handy location add further convenience for travelers with different mobility needs.
Overall, Novotel Brugge Centrum is well-regarded for its accessible features, adaptable rooms and convenient parking facilities, making it a reliable option for guests seeking an accessible stay in Brugge.
Dog Friendly
Novotel Brugge Centrum, a newly renovated 4-star hotel, has received high praise for its dog-friendly facilities and services from guests. The hotel offers an extremely welcoming atmosphere for pets with dogs being warmly received by the staff. A standout feature is the thoughtful provision of welcome kits or gift bags for dogs, which often include treats, poop bags and other amenities.
Guests appreciate the considerate touches such as designated spaces for pet owners to enjoy meals with their furry companions nearby. The hotel’s policy of allowing dogs in certain rooms is celebrated, even though there is an additional charge of 16 euros for bringing a pet.
The presence of two separate beds for dogs in some rooms is a unique and much-appreciated amenity. The hotel's central location in the city further enhances its appeal, making it convenient for pet owners to explore Brugge with their canine friends. Overall, the Novotel Brugge Centrum is noted for its very dog-friendly premises, ensuring that four-legged guests feel as welcomed as their owners.
Yes, Novotel Brugge Centrum has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Novotel Brugge Centrum.
No, Novotel Brugge Centrum doesn't allow dogs.
No, parking facilities aren't available at Novotel Brugge Centrum.