Grand Hotel Normandy by CW Hotel Collection

Bruges 51.20788700, 3.21549100 , Hoefijzerlaan 37 (Show on Map)
8.7
Very Good


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Summary of reviewsThe Grand Hotel Normandy by CW Hotel Collection is a top-rated choice for travelers seeking an exceptional experience in Bruges. Situated within a 10 to 15-minute walk from the historic city center, this hotel combines convenience with tranquility, making it an ideal base for exploring the city's key attractions.

Guests consistently laud the breakfast offerings, describing it as spectacular with a wide variety of delicious options catering to all dietary needs. From freshly baked bread and pastries to luxurious items like champagne and smoked salmon, the breakfast is both generous and beautifully presented, earning high praise despite a few comments on pricing.

While the hotel lacks an on-site restaurant for lunch and dinner, the dedicated staff more than compensates by providing excellent recommendations and even arranging reservations at nearby eateries. A small bar in the lobby offers a cozy space for evening drinks, complemented by available snacks when dining out isn't an option.

Accommodations at the hotel are highly commended for their spaciousness, comfort and aesthetic appeal. Rooms are modern, clean and well-maintained, featuring amenities like comfy beds, minibars and Nespresso machines. Family rooms are particularly praised for their large size and thoughtful design, ensuring a pleasant stay for all guests.

Cleanliness is another strong point with guests frequently noting the pristine condition of the rooms and public spaces. The diligent housekeeping services and fresh, high-quality linens contribute to an overall sense of satisfaction.

The staff's exceptional hospitality is a recurring highlight in reviews. Described as friendly, professional and accommodating, the team goes above and beyond to ensure guests feel welcomed and well-cared for throughout their stay.

While the Wi-Fi receives mixed feedback with most finding it reliable and fast, some guests experience occasional connectivity issues. The gym, although small, is clean and well-equipped, providing a functional space for workouts. The indoor pool is a favorite among guests, offering a clean, warm and inviting environment that is particularly appreciated by families.

Parking presents a mixed experience; it is recommended to reserve in advance due to limited spaces. However, various reliable options, including underground and public parking, are available within short walking distances.

Overall, the Grand Hotel Normandy by CW Hotel Collection stands out for its excellent location, superb breakfast, comfortable rooms and outstanding staff, making it a highly recommended choice for visitors to Bruges, especially families.
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Family Friendly Hotel
This family-friendly hotel in a central location offers an indoor heated swimming pool and a game area, along with family rooms, providing entertainment options for children regardless of the weather.

Hotel with Swimming Pool
This hotel is located within walking distance of Bruges city center and features a modern room design. The indoor swimming pool is a significant bonus for guests, and it provides a relaxing experience.

  Heated Pool    Indoor Pool  


Hotel with Gym
Grand Hotel Normandy features gym facilities. This allows guests to keep up with their fitness regime while travelling.

Hotel with Indoor Pool
Grand Hotel Normandy features a heated indoor pool with sunloungers for relaxation. Guests can also utilize the on-site gym facilities.

Hotel with Heated Pool
This hotel features a heated indoor pool and a fitness area. The pool is described by guests as being well-heated, often around 30 degrees Celsius.

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

4-Star Hotel

Room Types
Deluxe Double Room This spacious room features a flat-screen TV, a writing desk and a telephone. It also includes a private bathroom and a toilet.

Family triple room Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The family room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.

Family Room Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The family room has parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 3 beds.

Charming Double Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The double room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Standard Double Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The double room has parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 1 bed.

Penthouse This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features air conditioning, a minibar, a flat-screen TV with satellite channels and a terrace. The unit offers 1 bed.

Small Double Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Guest Reviews
8.7
Very Good
Location
The Grand Hotel Normandy by CW Hotel Collection boasts a highly favored location that guests consistently praise for its convenience and accessibility. Located within a 10 to 15-minute walk of Bruges' historic city center and main attractions, this hotel allows guests to explore the city with ease. Visitors appreciate the proximity to the Old Town, the market square and key landmarks such as the Belfry and the central plaza. The area is also noted for its quiet ambiance, perfect for those who prefer a tranquil stay without being too far from the bustling center.

Easy access to transportation hubs like the train station adds to the hotel's appeal, making it convenient for those arriving by train or car. Guests find the location ideal for exploring Bruges on foot with numerous shops, restaurants and bars nearby. The central yet peaceful setting ensures a restful environment while still being close to all the excitement of Bruges.

In summary, the Grand Hotel Normandy offers an excellent location that combines the best of convenience, accessibility to tourist spots, quietness and overall comfort for visitors looking to explore Bruges.

Breakfast
The breakfast at Grand Hotel Normandy by CW Hotel Collection has consistently impressed guests with its remarkable variety and high quality. Described as great, fantastic and even magnificent, the breakfast spread offers an extensive selection catering to all tastes and dietary needs. The offerings range from delicious pastries, fresh fruit and hearty warm dishes to luxurious items like champagne and salmon. Presentation and freshness consistently receive high praise with many commenting on the attractive setup and warm bread straight from the oven. Although a few guests noted the breakfast to be pricey, the overwhelming consensus is that the diverse and generous options justify the cost, making it a standout feature of the hotel experience.

Dinner
The Grand Hotel Normandy by CW Hotel Collection offers a delightful experience with great amenities and a beautiful setting. Guests rave about the wonderful breakfast selection, featuring lovely hams, cheeses, waffles, smoked salmon and an abundance of breads, often described as one of the best they've ever had. The well-organized and stress-free breakfast arrangements contribute to the overall pleasant experience.

For other meals, while the hotel does not have an on-site restaurant for lunch or dinner, the staff goes above and beyond to provide guests with excellent recommendations for nearby dining options, including a variety of local Belgian restaurants and international cuisines like Chinese and Thai. Some fortunate guests even had their dinner reservations arranged by the hotel staff, showcasing their dedication to guest satisfaction.

In addition to breakfast, the hotel features a small bar in the lobby, offering a nice area with comfy seats for enjoying a nightcap. For those times when dining out isn't an option, snacks are available in the evening. However, guests should note that water, tea or coffee are not provided in the rooms.

Though the absence of an on-site restaurant might be a minor inconvenience, the hotel's location and the comprehensively provided recommendations for nearby restaurants and bars make dining out a straightforward and enjoyable experience. The staff's efforts to assist with food orders and dinner arrangements ensure that guests have access to delicious meals throughout their stay.

Rooms
The guest reviews for 'Grand Hotel Normandy by CW Hotel Collection' paint a largely positive picture of the accommodations. Guests consistently highlight the spaciousness and comfort of the rooms, noting features such as modern facilities, stylish decor and well-maintained cleanliness. Numerous reviews mention the comfort of the beds and the overall quiet atmosphere, enabling a restful stay. There are many mentions of rooms being beautifully decorated with a thoughtful design aesthetic and some rooms offering pleasant views, city views or even access to a terrace.

Family rooms are frequently praised for their large size, which comfortably accommodates groups and added amenities like mini bars, tea and coffee facilities and complimentary gifts. Specific mentions of the deluxe rooms and penthouse suite indicate that these options provide a luxurious experience with features like huge beds, blackout curtains and Nespresso machines.

While the majority of comments are positive, a few guests did note some drawbacks, such as rooms being smaller than expected or having dated styling. Some reviews mention issues with room noise and a lack of storage and a few guests felt certain rooms did not live up to a 4-star rating. Despite these occasional complaints, the general consensus is that the rooms are comfortable, aesthetically pleasing and well-equipped for a pleasant stay.

Overall, 'Grand Hotel Normandy by CW Hotel Collection' seems to provide a solid experience for its guests with particular strengths in room comfort, decor and spaciousness.

Beds
Nestled in a prime location, the Grand Hotel Normandy by CW Hotel Collection has garnered significant praise for its exceptional bedding and room comfort. Guests frequently highlight the spaciousness and luxurious feel of the beds, ranging from king-size to super king-size with many describing them as huge or massive. Comfort is a recurring theme in the reviews with words like incredibly cozy, super comfy and exceptionally comfortable repeatedly mentioned. The mattresses provide excellent support, ensuring a terrific night's sleep.

The bedding is described as top-notch with plenty of soft pillows, adding to the overall comfort. Even though there are a few comments about pillow preferences, the general consensus remains positive. The beds are considered some of the comfiest hotel beds around, offering a level of comfort akin to luxury standards.

Families, in particular, find the accommodations inviting, safe and suitable for a pleasant stay. The hotel has also been noted for its convenience and ease during check-in for families, further enhancing the overall experience.

In essence, the Grand Hotel Normandy's commitment to comfort and quality in their bedding ensures a memorable stay for all guests, whether traveling solo or with family.

Cleanliness
The Grand Hotel Normandy by CW Hotel Collection is consistently praised for its remarkable cleanliness. Guests frequently mention the hotel's clean and freshly decorated rooms, which are both comfortable and elegant. The general care and hygiene of the property seem to be top-notch with the hotel maintaining a high standard of cleanliness throughout all areas, including public spaces, the pool and the bathrooms. Housekeeping services are highlighted for their diligence, ensuring that rooms are spotless and well-maintained daily. The hotel’s fresh linen and well-furnished rooms add to the overall pleasant experience. While there are minor mentions of some maintenance issues and noise from early cleaning, these do not significantly detract from the overwhelmingly positive reviews regarding the cleanliness and condition of the hotel.

Staff
The guest reviews for the Grand Hotel Normandy by CW Hotel Collection consistently highlight the exceptional quality of its staff. With adjectives like friendly, welcoming and helpful repeated throughout the feedback, it's clear that guests feel well taken care of from the moment they arrive. Many guests noted the staff’s professionalism and politeness, often emphasizing how the team went above and beyond to ensure a pleasant stay. Receptionists were frequently praised for their warm greetings and effective assistance, while the cleaning and maintenance staff also received commendations for their attentiveness and smiles. The staff's willingness to accommodate, provide useful information and maintain a welcoming atmosphere contributed significantly to positive experiences. Guests appreciated the team's multilingual capabilities, sense of humor and genuine kindness. Overall, it’s evident that the staff's exceptional service, attention to detail and consistent friendliness make the Grand Hotel Normandy a top choice for travelers seeking outstanding hospitality.

Wi-Fi
The Wi-Fi at the Grand Hotel Normandy by CW Hotel Collection has garnered mixed reviews from guests. On the positive side, many guests have praised the hotel for offering free, fast and stable Wi-Fi with several describing it as reliable and good. Some guests noted that the Wi-Fi connection was strong and worked well for general use, including video streaming. However, there were some criticisms with a few guests finding the Wi-Fi to be hit or miss and others experiencing issues with slow and unstable connectivity, especially in certain rooms. Despite some varied experiences, the Wi-Fi overall received commendations for its performance, though it appears the service may vary depending on the room location.

Gym
The Grand Hotel Normandy by CW Hotel Collection features a gym that generally receives positive feedback for its cleanliness and good maintenance. Guests often describe the fitness room as well-equipped and appreciate its cozy, functional design. The gym is noted to be open from 7 am to 10 pm, making it accessible for both early risers and night owls. Conveniently located within the hotel, the gym area is easily accessible to guests and many appreciate it as a bonus feature of their stay.

Although some reviews mention that the gym is on the smaller side, this does not appear to detract significantly from guests' overall satisfaction. Most guests find the equipment sufficient for a workout and acknowledge the gym's maintenance with descriptors like well-conditioned, clean and well-appointed.

A few reviews indicate that portions of the gym equipment may need updating or immediate attention. Despite this, the majority of visitors find the gym facilities to meet their needs effectively, contributing to an enjoyable stay at the Grand Hotel Normandy.

Pool
The pool at Grand Hotel Normandy by CW Hotel Collection consistently receives high praise from guests for its excellent condition and inviting atmosphere. The indoor pool is noted to be clean, warm and well-maintained. Many guests appreciate the added luxury of the heated pool, especially as it provides a pleasant and relaxing retreat, regardless of the weather. The pool area itself is described as beautiful and nicely equipped with amenities such as towels readily available for use.

Guests find the pool to be a fantastic, enjoyable and relaxing facility, ideal for both adults and children. It serves as a perfect spot for unwinding after a day of exploring the town. Though the pool is mentioned to be on the smaller side and sometimes not deep enough, it is still described as cozy and lovely. The warm water and peaceful ambiance make it a delightful feature of the hotel. Families, in particular, find the pool to be an added bonus, contributing greatly to the pleasant atmosphere of their stay. Overall, guests are very pleased with the pool, considering it a highlight and one of the best aspects of the hotel.

Parking
The parking situation at Grand Hotel Normandy by CW Hotel Collection presents a mix of advantages and challenges for guests. On the positive side, the hotel offers various reliable parking options, including an available covered parking area with parking lifts, underground parking that is spacious and within a short walking distance and nearby public parking facilities such as 't Zandt. Additionally, free parking is available around 500 meters away, which some guests found economical and convenient.

It is recommended to reserve your parking spot in advance, as the hotel’s parking spaces are somewhat limited and can fill up quickly. Some guests appreciated the well-managed parking and found it easy to find a spot, even noting that parking accessibility was good and the spaces were clean. The convenient location of nearby parking options and the availability of parking within 200 meters of the hotel were other high points.

However, the parking facilities do come with some drawbacks. There are instances where parking was unavailable or challenging to access and some guests faced tight or expensive parking options with fees often around 25-26 Euros per day. Additionally, parking on-site is not always guaranteed and street parking can sometimes be an option but not necessarily secure. Guests also mentioned that nearby public parking could be cheaper, suggesting alternatives at a more affordable rate.

Overall, while the hotel provides several parking solutions that are appreciated by many visitors, planning ahead and being aware of potential costs and availability is advisable to ensure a smooth parking experience.

Family
The Grand Hotel Normandy by CW Hotel Collection is a standout choice for families. Guests consistently highlight the hotel's welcoming and child-friendly environment, making it a prime destination for family vacations. A prominent feature is the pool, which has been a resounding hit with children, who find it warm, well-maintained and a delightful place to spend their time.

The family rooms receive high praise for their comfort, cleanliness and spaciousness. While some guests found a few family rooms to be a bit small or noisy, the general consensus is that the accommodations are comfortable, well-equipped and perfect for hosting families of various sizes, including those with mobility needs. High-quality baby cribs and other family-friendly amenities further enhance the experience.

Several guests mention that check-in is effortless for families and the staff is particularly accommodating and skilled in handling the needs of younger guests. The hotel's atmosphere is described as warm, enjoyable and beautifully suited for family stays with bright and spacious rooms adding to the overall pleasant experience.

Families enjoy the hotel's great facilities and find it an excellent, convenient base for a memorable trip. The friendly and attentive staff receive accolades for their efforts in ensuring that not only the rooms but the overall service meets the high expectations of families traveling with children. The delightful breakfast and child-friendly amenities contribute to an outstanding travel experience, making the Grand Hotel Normandy a highly recommended destination for families looking for a comfortable and stress-free stay.

Nightlife
The Grand Hotel Normandy by CW Hotel Collection boasts an ideal location for those looking to enjoy the local nightlife. Guests consistently highlight the abundance of good pubs and nightclubs within walking distance of the hotel, making it easy to experience the vibrant nightlife scene. The hotel's cozy lobby area is perfect for a relaxing evening and there's a nice clean bar that remains open 24 hours a day, providing a convenient spot to unwind at any hour.

Though some find the nightlife options immediately around the hotel limited, the proximity to the town center, just a 15 to 20-minute walk away, ensures guests have easy access to bars and restaurants. The location near the main town square further enhances its appeal for those looking to explore the nightlife districts. Despite occasional crowds, the overall atmosphere is described as very relaxing, making it a great place to settle in for both daytime activities and nighttime fun.

4 Star
Grand Hotel Normandy by CW Hotel Collection has garnered recognition for its four-star rating with many guests affirming that it genuinely lives up to its star status. The hotel is praised for its luxurious amenities and exceptional service, which align with the expectations of a four-star establishment. The ambiance has been noted as perfect, making it an ideal destination for special occasions like honeymoons. Guests have appreciated the well-maintained facilities, including the pool and gym, along with the high-quality room service.

Cleanliness and comfort are highlighted as key factors contributing to the hotel's superb recommendation status. Additionally, the location has received commendation for its convenience, especially for city-centered activities. Overall, the hotel is viewed as offering good value for its price, which is crucial for a satisfying stay.

However, some guests have reported inconsistencies, citing that not all rooms meet the four-star standard. There have been mentions of superficial renovations and occasional facility issues which do not align with the four-star expectations. Breakfast options also received mixed feedback with some finding them limited for a hotel of this rating.

In summary, the Grand Hotel Normandy by CW Hotel Collection predominantly delivers a high-quality, four-star experience, although there are areas that may require attention to fully meet the expectations associated with its star rating.

Heated Pool
The Grand Hotel Normandy by CW Hotel Collection features a well-heated indoor pool that has garnered much praise from its guests. Visitors appreciate the consistent, pleasantly warm water temperature, often cited as around 30 degrees. The pool is described as clean and well-maintained, offering a relaxing experience for swimmers. Many reviews highlight the comfortable bathing conditions with some applauding the hotel's thoughtful provision of bathrobes for added comfort. Nestled inside a glass house-like structure, the pool area is both attractive and functional, ensuring an enjoyable swim regardless of the weather outside. The heated pool is frequently recommended as a standout feature of the hotel, reflecting its popularity and satisfaction among guests.

Indoor Pool
The indoor pool at the Grand Hotel Normandy by CW Hotel Collection has garnered positive feedback from guests. Many appreciated its size and found it to be huge, nicely sized and a significant bonus during their stay. Guests consistently praised the cleanliness and maintenance of the pool, describing it as well-kept and pleasant. The pool’s temperature was often noted with many pointing out that it was adequately heated, making it particularly inviting for a relaxed swim.

For families, the pool was a hit among children, highlighting the kid-friendly nature of the facility. The hotel's provision of towels and the heated pool environment added to the convenience and comfort of the guests. The pool area, including the spa, was described as lovely, further enhancing the overall indoor experience.

However, some guests commented on the warmth of the pool room, indicating it could be hot at times. Despite this, the availability of the pool and its late operating hours until 10 pm offered flexibility for guest access. Overall, the indoor pool was a beautiful, luxurious feature that added significant value to the guest experience at the hotel.

Honeymoon
The Grand Hotel Normandy by CW Hotel Collection stands out as an exceptional destination for honeymooners. Guests frequently describe their stays as ideal for honeymoon trips, highlighting the honeymoon suite as perfect and wonderful. The hotel provides a romantic atmosphere, making it a top choice for couples seeking a memorable experience. Accommodations are praised for being large, comfortable, cozy and quiet with some rooms featuring a beautiful balcony. The overall essence of the hotel exudes romance and sophistication, ensuring that couples feel special. Many express a desire to return, indicating a high level of satisfaction with their experience. Despite some reviews noting that the room lacked specific honeymoon-themed decorations or mementos, the romantic ambiance and overall quality make it a highly recommended honeymoon spot.

Romantic
The Grand Hotel Normandy by CW Hotel Collection is frequently praised for its romantic charm and intimate ambiance. Guests often describe the hotel as an ideal spot for a romantic getaway, noting the quiet and cozy atmosphere that permeates the property. The rooms are highlighted for their delightful and romantic appeal with decor that enhances the romantic feel. The pool and lobby areas provide additional cozy spots for couples to relax and enjoy each other's company. The beautifully renovated property in a quiet location further adds to the relaxing and romantic experience, making it a quintessential choice for honeymoons and other romantic escapes.


Yes, Grand Hotel Normandy by CW Hotel Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Grand Hotel Normandy by CW Hotel Collection.

No, Grand Hotel Normandy by CW Hotel Collection doesn't allow dogs.

Yes, parking facilities are available at Grand Hotel Normandy by CW Hotel Collection.

Yes, Grand Hotel Normandy by CW Hotel Collection has a gym.

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