5-Star HotelBooking Hotel Crown Piast & Spa offers a range of spa facilities and luxurious accommodations. While located a bit further from the city center, it provides a relaxing and high-end experience.
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Summary of reviews related to the '5 Star' categoryThe 'Booking Hotel & Spa' often receives criticism regarding its five-star rating, as many guests feel that it does not meet the expected standards. Common issues highlighted include outdated and worn furniture, which others have compared to an old apartment. The decor and furnishings are repeatedly described as old-fashioned and not in line with contemporary five-star hotels.
Service quality also falls short of a five-star experience. Guests mention that the staff lacks competence and courtesy, further diminishing the overall experience. The hotel's facilities, including the spa and swimming pool, have been reported as closed during some stays, adding to the disappointment.
Breakfast is another area of concern. Despite a beautifully presented buffet, its quality and variety do not live up to the standards expected of a five-star establishment. The offerings are considered weak with unsatisfactory items like scrambled eggs and hot dogs. Additionally, the service at breakfast is sometimes unavailable at 9 am, which is inconvenient for guests.
Cleanliness is generally acceptable for short stays of one or two nights, yet the presence of old carpets and a smell of dust detract from the ambiance. The hotel is also situated 20 minutes by car from the city center, which may be inconvenient for travelers seeking proximity to central attractions.
Despite these issues, some guests acknowledge that it offers good value for the price, albeit more in line with a 3 to 4-star experience rather than the advertised five stars. The recurring sentiment is that the hotel may have warranted a five-star rating in the past but has since fallen behind current standards.
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