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Summary of reviewsHoliday Inn Express Bristol City Centre by IHG, garners praise for its prime location opposite Bristol Temple Meads train station, making it a convenient base for both short stays and extended visits. Its proximity to transportation links and the city center allows easy exploration of Bristol's shopping, dining and local attractions. Guests frequently highlight the accessibility to nearby sites like Bath and various nightlife spots, enhancing its appeal for both leisure and business travelers.
The hotel's breakfast offerings receive generally favorable feedback. Guests appreciate the inclusion of breakfast in the room rate and many describe the options available as diverse and accommodating to different dietary needs, like vegetarian, vegan and gluten-free. Although there are occasional criticisms regarding limited choices and food quality, the friendly staff and overall value contribute positively to the breakfast experience.
Dinner options at the hotel are more mixed with commendations for the pizza and bar service, but criticism for the limited and sometimes disappointing evening menu. The pleasant atmosphere of the restaurant and bar is noted, yet many guests found better dining experiences at nearby establishments.
When it comes to room quality, guests frequently commend the cleanliness and comfort. The rooms are described as modern and well-appointed with necessary amenities. However, noise issues due to poor soundproofing and occasional maintenance problems are points of concern. Despite these issues, the rooms are generally perceived as offering good value for the price.
Cleanliness is a standout aspect with many guests noting the spotless condition of their rooms and the well-maintained public areas. The housekeeping service is frequently praised, contributing to an overall welcoming environment.
The staff at this hotel are frequently highlighted for their friendliness and helpfulness. Guests often note the efficiency and professionalism of the staff, particularly during busy times. This exceptional service greatly enhances the overall guest experience, making the stay memorable.
The free WiFi service at the hotel is generally well-regarded with many guests finding it fast and reliable, though some experience occasional connectivity issues. The hotel's staff often help mitigate these concerns promptly.
For families, the hotel proves to be a practical, accommodating choice. The staff's hospitality and the hotel's convenient location prove beneficial, despite some mentions of cramped room sizes. The availability of family rooms and additional beds make it a suitable option for those traveling with children.
Regarding nightlife, the hotel's central location is ideal for those looking to explore Bristol's vibrant pub and music scene, albeit at the cost of some nighttime noise which can be unsettling for light sleepers.
Bed comfort receives mixed reviews — while many praise the beds for being comfortable, some guests find the mattresses too firm or worn out. The quality of sleep can vary based on individual preferences and the type of room allocated.
As a three-star hotel, Holiday Inn Express Bristol City Centre meets expectations by providing clean, comfortable accommodations at a reasonable price. The basic amenities and services make it a dependable choice for budget-conscious travelers, maintaining good value for short stays. Overall, the friendly staff, convenient location and consistent cleanliness are key factors that enhance guests' stay experience. Show more
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Dog Friendly Hotel
Guests appreciate the comfortable rooms and the special amenities provided for pets, such as a lovely bed for dogs and a thoughtful welcome pack. The hotel's pet-friendly policy is confirmed by multiple reviews, noting the allowance of dogs and the helpful, accommodating staff.
Hotel near Nightlife Spots
Located at 7a Philadelphia Street, Quakers Friars, Cabot Circus, PREMIER SUITES Bristol Cabot places guests near Cabot Circus and the city center. The location offers access to shopping and nightlife.
Accessible Hotel
This hotel provides wheelchair accessibility throughout its grounds. Accessible double rooms are available for guests requiring enhanced accessibility features.
3-Star Hotel
Located opposite Temple Meads Railway Station, this hotel provides a convenient location and a very good review score of 8.0. It also offers breakfast options, making it a practical choice for travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Room Types
Standard Twin Room with Free Hot BreakfastA twin room suitable for up to 2 adults. This room features 2 single beds, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Double Room with Free Hot BreakfastA double room suitable for up to 2 adults. This room features a double bed, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Room with Free Hot BreakfastA standard twin or double room will be allocated to you on arrival at the hotel's discretion. Your room and bedding preference is purely a request and not guaranteed.
Double Room with Free Hot Breakfast - AccessibleA wheelchair accessible room suitable for up to 2 adults. This spacious room has a double bed, wider doorways and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.
Standard Double Room with Single Sofa Bed and Free Hot BreakfastA family room suitable for up to 2 adults, 1 child and 1 baby. The room features a double bed and pull-out sofa bed, free WiFi, a 32-inch TV with Freeview and an en-suite bathroom with power shower.
If you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.
Guest Reviews
7.9
Good
Location
Conveniently situated right opposite Bristol Temple Meads train station, Holiday Inn Express Bristol City Centre is highly praised for its prime location. Guests appreciate the ease of access to both the railway station and the airport bus, making it a perfect base for travelers on the go. The proximity to the city center, which is just a 15-20 minute walk away, allows visitors to explore shopping, dining and local attractions with ease.
Whether you’re heading to a gig at the Fleece, visiting nearby sites like Bath or simply enjoying the sights of Bristol, the hotel's central location is ideal. Guests frequently mention the convenience of being close to transportation links, making it easy to catch early trains or late arrivals.
The combination of a central location and practical amenities such as comfortable rooms and friendly staff makes Holiday Inn Express Bristol City Centre a smart choice for both short stays and extended visits. For anyone traveling to Bristol by train or planning to explore the city and its surroundings, this hotel offers unmatched convenience and accessibility.
Breakfast
The breakfast experience at the Holiday Inn Express Bristol City Centre is generally positive with many guests commenting favorably on the quality and variety offered. The breakfast included in the room rate is appreciated by many for its convenience and value. Guests frequently describe the breakfast as good, very good, delicious and satisfying. They highlight a diverse selection of items, catering to different dietary needs, including vegetarian, vegan and gluten-free options.
However, there are some mixed reviews. While some guests praise the freshly cooked and well-organized buffet, others note issues such as limited choices, repetitive menus and food quality concerns like dried-out items or insufficient hot options. Despite these occasional drawbacks, the friendly staff and adequate breakfast selections generally leave a positive impression on guests.
In conclusion, while there are areas for improvement, particularly in expanding the menu and maintaining food quality, the hotel's breakfast offerings are well-regarded and contribute to a pleasant stay. The complimentary nature of the breakfast and the overall value add to the appeal for travelers looking for a convenient start to their day.
Dinner
The Holiday Inn Express Bristol City Centre presents a mixed bag when it comes to dining options. While some guests enjoyed their meals and praised the good bar service, many pointed out the hotel's limited and somewhat disappointing evening menu. Although the pizza received positive reviews for its taste, other dishes such as the burger and 3-cheese macaroni were criticized for their poor quality and blandness.
The atmosphere in the restaurant was noted as pleasant and the bar had a decent selection, including Alcohol Free beer. However, a recurring concern was the scarcity of choices available for evening food with some items being unavailable and the kitchen closing earlier than advertised. Some guests appreciated the nearby dining alternatives, mentioning pubs and pizzerias conveniently situated next to the hotel, which offered a welcome reprieve from the hotel's limited culinary offerings.
Overall, while the bar service and some specific dishes like pizza received commendations, enhancing the evening menu with more variety and local food promotions could significantly improve the dining experience.
Rooms
The rooms at the Holiday Inn Express Bristol City Centre by IHG, are frequently praised for their cleanliness and comfort. Guests noted that their rooms were spotless, modern and equipped with necessary amenities such as air conditioning, coffee machines and TVs. Many reviews mentioned spacious rooms with large bathrooms, comfortable beds and good lighting. The showers generally had good water pressure and the rooms often featured large walk-in showers.
Despite the many positives, there were some areas of concern. A recurring issue was the soundproofing with several guests commenting on the noise from nearby rooms and external sources. Some rooms were described as dated and in need of a decorative update, while others faced issues like poor heating, ventilation problems and occasional odors. Some guests found the rooms small and cramped, especially for more than one person and a few reported maintenance issues such as faulty thermostats, hairdryers and windows.
Overall, the rooms were seen as a good value for the price, offering cleanliness and basic comfort. The hotel staff generally received high marks for being friendly and helpful. While certain conveniences like sufficient lighting and air conditioning were highlights, the need for soundproofing improvements and some updates to the room’s decor were noted. Despite the mixed reviews on room size and noise levels, many guests would likely find the hotel functional and adequately equipped for a comfortable stay.
Beds
Holiday Inn Express Bristol City Centre by IHG, offers mixed experiences regarding their beds. Overall, many guests found the beds to be very comfortable, often describing them as comfy, extremely comfortable or clean and comfortable. The quality of the bedding also received positive remarks, adding to the comfort level for many visitors.
However, several reviews pointed out issues with the firmness of the mattresses and pillows, noting that they were often hard or too firm. Some guests found the beds small or narrow and the pull-out or sofa beds were frequently described as uncomfortable. The condition of some mattresses was criticized with mentions of sagging in the center or being worn out.
In summary, while many guests appreciated the comfortable beds and clean bedding, others experienced discomfort due to firmness or size issues. The hotel seems to offer a generally positive but somewhat inconsistent experience when it comes to bed comfort.
Cleanliness
The Holiday Inn Express Bristol City Centre by IHG, is repeatedly praised for its high standard of cleanliness. Many guests have remarked on the spotless condition of their rooms and the overall cleanliness of the hotel. The bathrooms are frequently described as clean and the public areas, including the lounge and common spaces, are well-maintained and tidy. Housekeeping is mentioned positively with rooms cleaned regularly and thoroughly. Guests have also noticed the friendly and efficient staff, which adds to the positive experience.
However, a few reviews indicate some rooms and public areas looked a bit dated with occasional reports of dirty carpets and parts of rooms not being maintained. There were also mentions of smelly or stained towels and issues with room service. Despite these criticisms, the majority of feedback highlights the consistent cleanliness and comfort of the accommodations, making it a comfortable and welcoming place to stay. The hotel’s central location also adds to its appeal, being conveniently situated near the city and Temple Meads station.
Staff
The staff at the Holiday Inn Express Bristol City Centre by IHG, are frequently praised for their friendliness and helpfulness. Guests commonly describe the staff as extremely friendly, welcoming and professional. The reception and front desk teams are often highlighted for their efficiency and willingness to assist with any request. Many guests noted the staff's exceptional service during busy times, such as breakfast and appreciated their considerate and hardworking nature.
Though there are occasional mentions of less satisfactory interactions, these seem to be exceptions rather than the rule. The majority of reviews reflect a positive experience with the staff, emphasizing their polite, accommodating and courteous demeanor. Guests felt warmly welcomed and often mentioned the memorable and personal touches provided by the team, including remembering guests from previous stays and being attentive to specific needs.
Overall, the staff's warmth and professionalism contribute significantly to a pleasant stay, making the Holiday Inn Express Bristol City Centre a standout choice for travelers seeking friendly and reliable service.
Wi-Fi
Staying connected is an important aspect of modern travel and at the Holiday Inn Express Bristol City Centre by IHG, guests generally have positive experiences regarding the WiFi service. Many guests appreciate the free WiFi that is available throughout the hotel. Others have mentioned that the WiFi works well and is fast with some describing it as having excellent connection quality.
However, the feedback is not entirely unanimous. While several visitors enjoyed a reliable and steady connection, there were instances where the WiFi was unstable or not working properly for some guests. Some guests faced poor or slow internet and a few even reported no internet for a significant portion of their stay.
Despite these mixed reviews, there is a consensus that the helpful and polite staff at Holiday Inn Express enhance the overall experience, assisting with any concerns efficiently. This supportive customer service seems to help mitigate the inconvenience of occasional WiFi issues.
Overall, while the WiFi at the hotel performs well for the majority of guests, it may not be perfect at all times.
Family
Holiday Inn Express Bristol City Centre by IHG, seems to be a favorable choice for families looking to explore the city. The staff receives high praise for being friendly, helpful and attentive, making sure guests feel welcome and taken care of. This hospitality contributes to a family-friendly atmosphere, ideal for both short and long stays. Reviewers appreciate the hotel's convenient location, which is perfect for catching the airport bus and easy walking access to the city's attractions.
Families find the rooms to be generally suitable, albeit on the smaller side, sufficient for a family of four with additional beds available for free. Despite some mentions of cramped spaces and poor cleaning service, many found the accommodations comfortable and adequate. The hotel provides family rooms and rooms with sofa beds, catering to different family sizes.
Children seem to enjoy their stay with fun facilities suited for various ages and the rooms being a hit among young guests. However, breakfast experiences are mixed with some kids loving it while others were disappointed by the offerings. Overall, Holiday Inn Express Bristol City Centre is appreciated for being a family-oriented hotel that offers practical amenities and a welcoming environment for families.
Nightlife
Holiday Inn Express Bristol City Centre by IHG, offers a favorable location for those looking to experience the city's vibrant nightlife. Situated within a 15-minute stroll from notable nightlife spots, including the Fleece music venue, it provides easy access to the lively pub scenes and riverbank entertainment.
Guests have highlighted the convenience of the hotel's proximity to various pubs and local bars, making it an ideal base for Saturday night outings or any social gatherings. The nearby nightlife spots are diverse, appealing to different groups and functions, ensuring that there's something for everyone to enjoy.
However, the hotel's central location does come with its share of noise, especially at night. Many guests have mentioned that the surrounding area can be quite loud due to numerous parties, including stag and hen dos, as well as people returning late from their night out. This can sometimes lead to disturbances such as loud conversations, door banging and general noise from nightlife revelers.
Despite the occasional noise concerns, the proximity to Bristol's bustling nightlife scene remains a strong advantage for guests looking to immerse themselves in the city's evening entertainment.
3 Star
Holiday Inn Express Bristol City Centre by IHG, presents itself as a dependable three-star option for budget-conscious travelers. The hotel offers clean and comfortable rooms equipped with essential amenities such as tea and coffee making facilities and fresh towels. Despite its basic and somewhat dated appearance, it consistently meets the expectations set by other IHG properties, providing satisfactory service and clean, modern bedding.
Although the hotel's breakfast selection is simple and uninspiring, it still manages to satisfy most guests. It's fairly basic with minimal options, yet the quality remains acceptable for its price range. The lack of luxury and absence of certain services, including expensive parking without secure options, reflects its status as a budget hotel.
Ideal for short stays, the hotel maintains good value for money. It is located conveniently in the city centre, adding to its appeal as a practical and affordable choice without any unforeseen issues. Overall, it delivers a typical three-star experience, balancing cost-effectiveness with adequate service and amenities.
Business
The Holiday Inn Express Bristol City Centre by IHG, stands out as a superb choice for business travelers. Its ideal location next to the train station makes it particularly convenient for those on quick business trips and its vicinity is appreciated by guests. The hotel offers great value for money, underscored by items essential for business stays and worthwhile choices for corporate guests. Available three-star rooms are functional and well-laid out, catering to the needs of business individuals.
The hotel ensures comfort for work with useful lights over the bed, soundproof rooms for undisturbed concentration and a safe area, making it business-ready. Guests have noted the hotel as suitable for business stays and good for business trips, providing a conducive environment for work-related travel. Functional aspects, such as pre-booked taxis arriving promptly and well-managed breakfasts, are highlights that cater well to a business schedule.
Though some reviews mention a lack of internet access that may hinder work, the hotel is generally seen as suitable for conferences, meetings and business events. The business center is a notable asset, supporting various business activities. While the bathroom fittings are merely adequate and personalization is lacking, the overall experience is geared towards efficiency for business travelers. The hotel's convenient location also serves as an excellent base for exploring the surrounding areas post-business hours.
Accessible
The Holiday Inn Express Bristol City Centre, an IHG Hotel, is praised for its excellent location, providing convenient access to both bus and train stations, making it ideal for travelers with mobility issues. The hotel features on-site and accessible parking, which is highly appreciated by guests. There are accessible routes and ramps within the hotel, making navigation easier for those with disabilities.
The hotel's reception team is noted for being helpful and the rooms on the ground floor are particularly accessible. Although the hotel's lift is small and there is only one available, it still aids in transportation within the building. Some rooms are specifically designed with accessibility in mind, including features like wet rooms and mobility scooter access.
However, it's worth noting some drawbacks. Certain bathrooms are not fully accessible and some rooms, particularly those on higher floors, can pose challenges due to a lack of comprehensive accessibility features. The bathrooms in some rooms may lack handrails and have awkward door placements, which can be inconvenient for those needing additional support.
Despite these negatives, the overall accessibility of public transport links and the central location make this hotel a convenient choice for travelers with disabilities. The hotel's cleanliness and the helpful staff further enhance the experience for guests looking for a comfortable and accessible stay in the heart of Bristol.
Dog Friendly
The Holiday Inn Express Bristol City Centre by IHG, receives consistent praise for its dog-friendly facilities and services. Guests appreciate the comfortable rooms and the special amenities provided for pets, such as a lovely bed for dogs and a thoughtful welcome pack. The hotel's pet-friendly policy is confirmed by multiple reviews, noting the allowance of dogs and the helpful, accommodating staff. There is, however, a £25 surcharge for bringing a dog. While it is indeed a pet-friendly establishment, some guests have remarked that this aspect is not well advertised. A minor downside noted involves occasional disturbances from dogs barking, even in areas like the breakfast room. Overall, the positive mentions highlight the hotel's appeal to pet owners looking for a friendly and accommodating stay for their furry companions.
No, Holiday Inn Express Bristol City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Bristol City Centre by IHG.
Yes, Holiday Inn Express Bristol City Centre by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Bristol City Centre by IHG.
No, Holiday Inn Express Bristol City Centre by IHG doesn't have a gym.